What you should know before outsourcing your ITMonday, February 15th, 2016
As a small business owner, there are many things to juggle in order to keep your business running and often a vast majority of these are not core functions. IT, for most businesses is one of the most critical functions and, few can afford downtime, data breaches and a myriad of things that could go wrong without proper management.
Managed IT services offer a viable alternative to a single internal resource for SMEs, with a number of obvious benefits. For small businesses (15 users or more), managed IT services deliver greater cost efficiencies, than a single internal resource, while at the same time providing access to a team of professionals from junior to senior level, who are always available (something you could never afford internally).
One size does not fit all
Small business needs are very different from large corporates, as are the resources. Small businesses feel a bigger impact financially, and are proportionately more affected by downtime, and therefore need to be much more agile. More support, with tighter budgets make managed IT services ideal, providing the specific resources required, at a price that small businesses can afford.
What to look for
The biggest mistake SMEs make when choosing an IT partner, is outsourcing to one man bands. Many companies do this in their startup phase, when their IT infrastructure is fairly simple, and they get by with just one person initially. What often happens, as the company grows, so too do the IT demands and soon a single resource can no longer support the business.
Another mistake to avoid, is choosing on the basis of price alone. When looking at price, some service providers may charge more than others, but you may find they offer more support.
Here are some ideas of what you need to look for in a managed IT partner:
Where to start
The best option is to have a single managed IT services partner, but if budget is a concern, start out with the basics and evolve to a fully managed service based on business growth. Essential services should be the maintenance of computers, email and company website.
Some tips on budgeting for IT management