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Does your company need a Telephony Management Solution?Friday, June 3rd, 2016
Communication is a vital element for any business, and, regardless of its size, as a business grows, the cost and levels of complexity of the communication channels increase.
Historically, traditional telephone management systems (TMS) were used to report on expenses of a PBX. Businesses today require more from a service than just monitoring telephones on desks, especially in the face of unexpected bills, and the requirement to allocate expenses to various cost centres. Given that we are no longer only bound by a fixed line handset,, companies need to be able to monitor communication channels such as printers, mobile voice and mobile data.
Growing communication mediums, and the expansion of cloud based solutions will increasingly drive complexity in companies that haven’t considered TMS solutions in the past. Having to monitor a wider range of communication channels means businesses need to be able to centralise and host everything, and this demand will continue to drive migration to the cloud
Cloud-based TMS solutions present a significant opportunity for businesses, particularly smaller or mid-sized companies. It eliminates the need for large capital expenditure, as companies don’t need to purchase expensive on-site equipment, and makes previously enterprise only solutions, more affordable for smaller businesses.
When choosing a TMS solution, there are a number of things a business needs to consider.
Your TMS should ideally help manage communication costs, monitor staff productivity and not place additional administrative pressure on your operations function.
We believe that the right solution should address the following issues: