A key value proposition in selecting Alcatel-Lucent Enterprise for the Hilton and Marriot hotel groups was ensuring a seamless experience for guests, whether visiting these hotels in Dubai, London or South Africa. For the property managers, confidence in the technology, functionality, reliability and the ability to integrate seamlessly with third party TMS systems was of outmost importance. The Alcatel Application Partner Program has been designed for application enablement which ensures third party applications and products (such as the Tiger TMS provided by Vox) are approved to work in conjunction with Alcatel-Lucent Enterprise platforms, thus ensuring that future versions are always compatible.
“Furthermore, Vox was able to deliver services over and above the PBX platform by providing end-to-end value-added services such as voice, internet, LAN infrastructure and hotel specific TMS solutions (Tiger TMS),” adds Van der Merwe.
The project was administered by IT & Electronics services consultants, Ethnic Technologies Africa , as part of their Joint venture with M.A Dlamini consulting engineers . “Vox were the best bid received from a price and specification point of view and deployed the solution on time and with impressive professionalism”, concludes Tony Leça of Ethnic Technologies Africa.