Vox welcomes new technicians into national call centre in Tshwane

Vox is advancing its strategy to bolster its workforce and invest in talent development in South Africa’s ICT industry.

The company has welcomed its first three graduates into its national call centre in Tshwane through the programme it initiated last year with CTU Training Solutions, an accredited ICT training institution, to offer high potential students with work integrated learning (WIL) experience across the spectrum of solutions, services and products currently offered by the company.

Marius Venter, Head of Vox's Service Centre, said: “We are delighted to welcome new technicians into our environment to embark on a challenging career at Vox, an employer of choice in South Africa’s telecoms industry.”

Venter said one of the cornerstones of Vox’s talent retention strategy is to identify students with the acumen and skills-set to work in a pressurised customer facing environment.

“It is vital that employees of the future are equipped with both soft and technical skills to provide services to dynamic and culturally diverse customer segments. Our collaboration with CTU has crossed its first milestone. It is now our responsibility as an employer to offer these graduates on the job experience, mentorship and growth opportunities,” adds Venter.

Established in 1987, CTU Training Solutions offers full-time, part-time and corporate IT, design and business studies. CTU’s vision is to make a significant contribution to the development of human capital in South Africa. Partnering with Vox is helping CTU to create educational solutions for future jobs.

“Through our partnership both CTU, we are collectively learning and assessing curriculum requirements that match industry benchmarks. It is our vision to nurture students as future leaders and experts in an industry that is a significant contributor to job creation and skills development.”

About Author:
Diana Martins Prenner

Diana has been in the PR and Marketing industry for over 23 years, of which 13 have been with Vox. She is passionate about her role in the company which includes media and public relations as well as the management of all events....