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Modular Managed Services

Simplify your IT management by having Vox’s Managed IT take complete responsibility for all – or part of – your IT services while you focus on your core business. Let our team of local, certified engineers monitor, maintain and optimise your IT ecosystem to ensure your business meets its goals.

Vox offers a comprehensive suite of modular services, available nationally.

Managed Network – We monitor, remediate, and report on all aspects of your network infrastructure to ensure your IT is stable, efficient, and secure.
Managed Security – Comprehensive reporting and quarterly consulting engagements will allow you to map your security posture against best practice and evolve accordingly.
Managed Infrastructure – Proactive monitoring, maintenance, and support services for on-site, data centre and cloud infrastructure that will keep your infrastructure performing optimally.
Managed End User – Proactive monitoring, maintenance and support for your desktop environment, including comprehensive security like Anti-virus, patch management, optional email security and backup.
Managed Backup – We ensure backups run successfully, that data integrity is intact, and that backups can be restored, in the event of a disaster.
Cloud Cost Management – Gain insight into your cloud spend ensuring costs are managed effectively.

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How It Works

Features And Benefits

No More Budget Nightmares

We deliver the reliable IT you need, at a predictable and transparent per-device-cost. And, as an SLA customer, you gain access to a full-service technology provider with project management, managed services, support and consulting. This means we can design, manage and support a technology environment that perfectly suits your budget and requirements.

Support You Can Rely On

Today's user expects zero downtime. Our 35+ strong team of IT professionals offer direct access to the talent and infrastructure you need for planned and reliable IT. With 8/5 or 24/7 SLAs, tiered escalation and three levels of expertise to fall back on, you can rest assured we’ll keep your downtime to a minimum.

Your Recurring IT Issues Are Over

Enjoy complete peace of mind knowing your IT is not going to break when you need it. Our systems perform 24/7 proactive monitoring and patching while our team of engineers work tirelessly to resolve any problems that may occur.

Fast and Friendly Support*

Choose from remote-only, remote or onsite, or even a permanent onsite resource. Either way, our SLA customers have a whole team of technical experts at their disposal.

Frequently Asked Questions

What exactly is Managed Services – and how will it benefit me?

Vox will establish a single point of contact for all your IT requirements, instituting a culture of accountability for all things IT. Remote monitoring of system logs and critical services allow us to proactively identify potential issues with servers that may cause downtime.

Our Managed IT support service includes real-time service and event log monitoring, anti-virus/anti-malware software installation and updates, controlled Windows updates and patching, managed firewall protection, client VPN access, and personalised monthly SLA status reports.

How does flat rate billing save me money?

Our simplified per-device contract structure makes it easy for you to budget your IT costs and focus on your core business functions. Flat-rate billing gives you the ability to budget your IT expenses better so that you can only pay for what you use and have none of the other unnecessary overheads that comes with maintaining your own IT resources.

How can I start using the service?

Onboarding for Vox Managed Services is initiated through a simple three-step jumpstart process. Phases consist of:

Phase 1: IT Alignment Assessment – Helps you discover what’s best for your business and allows us to better understand your current IT environment to plan, design and implement accordingly.

Phase 2: Onboarding and Migration – After defining the standardised operating IT environment and common applications, we can initiate the onboarding of your individual machines and/or migrate them if required.

Phase 3: IT Support – Once our onboarding team has completed the necessary provisioning, you will be handed over to our Help Desk, whose sole function is the management and support of your IT.

What if I have an emergency issue in the middle of the night?

Our Service Desk will be readily available during your standard operating hours, and a Level 2 Support expert will be available after hours with an advanced engineer on standby 24/7*

*24/7 is only available to Advanced SLA customers – alternatively, 8/5 applies

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