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Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise PBX’s offer a feature-rich unified communications suite from a global company with a reputation for award-winning innovation. This proprietary set of tools provides users and businesses with advanced telephony capabilities from dial tone to mobility, contact centre applications to collaborative communications. The range – including the OmniPCX Office and OmniPCX Enterprise, together with OpenTouch – combines voice and data solutions that integrate seamlessly, allowing your business to boost its productivity and agility.

How It Works


  • An application for every need

    Alcatel-Lucent Enterprise boosts a portfolio rich in applications and telephony solutions for any environment or business vertical.

  • End-to-end solutions

    Alcatel-Lucent Enterprise offers a product range to cater for your voice, data / LAN and management requirements.

  • Reliability

    Alcatel-Lucent Enterprise is a respected, market-leading brand in the telephony space who aims to deliver world class solutions and applications.

  • International brand, locally supported

    Alcatel-Lucent Enterprise from Vox is available as a fully managed solution for on-site deployments.

Frequently Asked Questions

A PBX (Private Branch Exchange) is a switching device that allows multiple users to share outside lines for making or receiving calls.

These are telephones that use VoIP (Voice Over Internet Protocol) technologies for making calls over both an IP Network or the traditional PSTN (Public Switched Telephone Network). SIP phones are available as either hardware or software-based. The hardware option resembles the typical telephone, but uses purpose-built hardware to receive and makes calls using the Internet. The software-based option (or otherwise known as a softphone) allows any mobile smart device or computer to be used as a telephone by means of a headset with a microphone and/or a sound card.

Unified Communications (UC) is the process in which all means of communication, communication devices and media are integrated, allowing users to be in touch with anyone, wherever they are, and in real time. These include: E-mail, chat, video, voice, presence, directory services, mobility and data.

IPT (Internet Protocol Telephony) is a term used to describe technologies that use the IP protocol to exchange voice, fax, and other forms of information, traditionally carried over the Public Switched Telephone Network (PSTN). The call travels in the form of packets, over a Local Area Network (LAN), or the Internet, avoiding PSTN tolls.

For an IPT (Internet Protocol Telephony) deployment, telephone handsets require power. This power is provided centrally via a POE (Power over Ethernet) switch. If the switch does not have POE, then power can be provided via an external AC power supply which powers each phone independently. This scenario however, is not ideal for larger deployments.

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