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Verto Supreme Cloud PBX

These days we’re constantly facing new challenges that influence how we work on a global scale. As a result, companies of all sizes need to have reliable business phone systems in place to allow employees to work and communicate with ease, whether they’re in the office or not.

A fully managed cloud PBX, Vox’s Verto Supreme offers flexibility in addition to the opportunity to save costs, either via our Uncapped Voice offering or exceptionally low calling rates.

Additional features include:

• A single price per user – with all features included
• Greater scalability to support your business’ changing needs
• Accessibility – supporting all users, from desk phones to mobile cellular applications
• Business continuity and reduced downtime

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Product Sheet T&Cs

Verto Supreme Cloud PBX

Excluding VAT

R49 cost per user per month
R13 cost per telephone number
R30 monthly SLA fee per user
Ad hoc call recording
3-way conference calling
Auto (day/night) services
Announced transfer
Automated attendants
Music on hold
Busy lamp fields
Blind transfer
PIN code dialing
Call pick up groups
Call forking/mobile twinning
Call waiting notification
Incoming/outgoing CLI (Caller Line Identification)
Common address book
Dial by name
Distinctive ring for internal vs external calls
Divert all calls
DND (Do not Disturb)
Fax (Inbound/Outbound and Fax to Email)
Voicemail to Email
Inbound DDIs (Direct Dialing Inward)
Intercom ring/paging
Multiple voicemail greetings
Remote voicemail retrieval
Speed dials
Web user admin interface
Video

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How It Works

Features And Benefits

Crystal clear, future-proof communications

Voice in HD

Never miss a beat or detail with the clarity of HD voice – using a wideband audio frequency and double the audio samples per second.

Guaranteed service

Take comfort and security in our provision of excellent service, with an inclusive service level agreement.

Cloud communications

PBX hosted in the cloud means flexibility for access, swift implementation, as well as off-site management and storage.

Supported brands

Vox has done excessive interoperability testing to ensure Verto Supreme works optimally with the handsets we sell and deploy; our supported brands are Yealink, SNOM, Polycom and Gigaset DECT.

Voice calling apps

For no additional charge turn your office into a virtual office when the power goes down by having voice calling apps installed on your employees’ mobile phones.

Telephone Management System (TMS)

For an additional R7 per extension, excl. VAT, get reporting insights to understand your usage and get the right insights to cut your call costs. Information is power.

Frequently Asked Questions

What is a hosted PBX?

A Hosted PBX (Private Branch Exchange) is a telephony solution delivered as a hosted service where the PBX infrastructure is hosted in the service provider’s Cloud/network.

What are the benefits of going with a hosted PBX solution?

Save on initial and ongoing costs; eliminate office boundaries as employees can work from anywhere. By using a hosted PBX, small businesses can give the impression of being a large organisation with a professional phone system. It’s perfect for multiple sites where centralised and seamless operations are required and hosted PBXs are scalable, allowing your company to add lines or extensions without the worry that you’ll outgrow your PBX.

What is a POE switch and why do I need it?

For an IPT (Internet Protocol Telephony) deployment, telephone handsets require power. This power is provided centrally via a POE (Power over Ethernet) switch. If the switch does not have POE, then power can be provided via an external AC power supply which powers each phone independently. This scenario however, is not ideal for larger deployments.

Can I use any SIP device with Verto Supreme?

No. Vox has spent an enormous amount of time ensuring that the handsets we connect to Verto Supreme work seamlessly with the platform and that we are able to auto provision the handsets which, in turn, allows us to manage the handsets that are deployed – this includes changes to the handset configurations, managing firmware and bug fixes and generally supporting the solution without the need to send someone to site all the time – which is a key feature of a hosted PBX solution. Therefore, Vox only supports Yealink, Polycom, Siemens Gigaset DECT, SNOM and Vobi (Vox softphone application).

Is there a softphone application that I can use with Verto Supreme for my mobile users?

Yes. Vox’s Vobi is an approved softphone client that is compatible with Verto Supreme.

Will I have access to Verto Supreme to manage my extension or site?

Yes. Verto Supreme has both a user and administrator portal, accessible via the web, where features and functions of Verto Supreme can be managed.

I have multiple sites across the country; can we dial between sites using extension numbers and can the receptionist see if users at another site are busy?

Yes. This is possible and is one of the key benefits of Verto Supreme.

Does Verto Supreme provide any contact centre functionality?

No. Verto Supreme provides basic telephony functionality with no contact centre ability. One of our on-site PBX solutions will better suit your requirements.

Does Verto Supreme support voice recording and if so, how long are the recordings stored for? Do I pay extra for voice recording?

Yes. Verto Supreme supports basic voice recording and is provided at no extra charge. The recordings are stored on the Verto Supreme platform for a period of 60 days, whereafter the customer would need to log into the Verto Supreme admin portal to download them individually then save them. Note that the Verto Supreme recording option is not designed for compliancy purposes.

Will there be a call cost between my sites that are all contracted for Verto Supreme?

No. Calls between registered Verto Supreme sites under the same customer will not be charged for inter-branch calls.

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