Skype For Business

Skype for Business is a communication tool that enables you to connect with co-workers around the world. Perfect for businesses with more than 20 employees, it allows you to connect with others via instant message, video and voice calls, and with the added presence feature you are able to see if someone is available, in a meeting, or presenting. Licensed as a stand-alone product or as part of the Office 365 application suite, Skype for Business has a broad catalogue of cloud, network, mobile, management and service capabilities that are brought together to allow sharing of information through voice, video and instant messaging.

How It Works

Features and Benefits

  • Local provider, providing VoIP solution.

    Charged local call and data rates, avoid being affected by exchange
    rate fluctuations.

  • Call queues that send incoming calls to a customer support agent in the order they are received.

    Increase customer service as callers are able to get through to the
    correct agent quickly.

  • Cloud Private Branch Exchange (PBX) capabilities.

    Incoming calls are rapidly and efficiently routed to the particular
    programmed phone extension.

  • File sharing, whiteboarding, and screen and app sharing.

    Offers access to digital information or resources, including
    documents, multimedia (audio/video), graphics, computer programs,
    images, and more.

  • Records and archives meetings, messages, conferencing sessions and sign-in logs.

    Paperless meetings reducing carbon footprints, enabling digital
    sign off ensures secure archiving.

  • Custom and automated presence based on Outlook calendar or out-of-office status.

    Ensuring efficiency, organisation, and smooth teamwork to save
    time and streamline your organisation.

Service Offering

Skype For Business Plan 1

  • Establish project defining scope objectives and approach
  • Readiness assessment for Infrastructure/network users and licensing
  • Distribute architecture solution design
  • Recommend environmental remediation: connectivity and network
  • Tenant management
  • Install
  • configure/deploy and test Skype for Business with local break-out
  • Configure devices
  • Enable and train users
  • Pro-active monitoring
  • SLA - 3-hour turn around

Skype For Business Plan 2

  • Cloud readiness assessment
  • Establish project defining scope objectives and approach
  • Readiness assessment for Infrastructure/network users and licensing
  • Distribute architecture solution design
  • Recommend environmental remediation: connectivity and network
  • Tenant management
  • Install
  • configure/deploy and test Skype for Business with local break-out
  • Configure devices
  • Enable and train users
  • Pro-active monitoring
  • SLA - 2-hour turn around
  • PSTN vendor configuration

Skype For Business Plan 3

  • Cloud readiness assessment
  • Software asset management
  • Establish project defining scope objectives and approach
  • Readiness assessment for Infrastructure/network users and licensing
  • Distribute architecture solution design
  • Recommend environmental remediation: connectivity and network
  • Tenant management
  • Install
  • configure/deploy and test Skype for Business with local break-out
  • Configure devices
  • Enable and train users
  • Pro-active monitoring
  • SLA - 1-hour turn around
  • PSTN vendor configuration

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