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Home Page > SMS Solutions > SMS Services

SMS Services

At Vox, we take service seriously. For our customers who require additional management and assurances in terms of their SMS solutions, we offer the SMS Services Portfolio to ensure your SMS services are maintained to agreed levels. This provides certainty that your business will benefit from both continuity and best practice. The SMS Services Portfolio provides service level agreements (SLAs) and managed sending options, with comprehensive reporting.

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Product Sheet Service Level Agreement Ts&Cs

How It Works

Benefits

Serious about delivery

With quantifiable reports, you know exactly what service was received and when – supporting return-on-investment (ROI) and peace of mind. We pay you if we don’t deliver.

Proactive approach

With proactive notifications from the managed services team, you will be notified of any problem that arises, often before you even notice there is one.

Outsourced skills

No need to headhunt, train, or pay through the nose for specialist skills – use ours! Our team is trained to manage these products with expertise.

Service and support

We offer defined support parameters in line with our commitment to exceptional service delivery, and you can hold us to account if we don’t deliver.

Frequently Asked Questions

Does Vox offer a private cloud solution?

Yes. All the SMS product including SMS Uniserver are offered as cloud products.

Does Vox offer MMS and USSD services?

Yes.

If the SMS is not delivered to the recipient will I still be charged for it?

Any SMS received by a mobile operator will be charged for even if not delivered.

Is there support available after-hours and weekends?

Yes. If an SLA is taken out 24/7 support is available on all SMS products.

Is it possible to buy SMS bundles (credits)?

For Enterprise, Vox operates in a corporate environment where pre-paid models are not supported. However, for SMEs pre-paid bundles are available for purchase.

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SMS Services

How It Works

Benefits

Serious about delivery

Proactive approach

Outsourced skills

Service and support

Frequently Asked Questions

Does Vox offer a private cloud solution?

Does Vox offer MMS and USSD services?

If the SMS is not delivered to the recipient will I still be charged for it?

Is there support available after-hours and weekends?

Is it possible to buy SMS bundles (credits)?

Other Recommended Products

Contacts

Legal

SMS Services

How It Works

Benefits

Serious about delivery

Proactive approach

Outsourced skills

Service and support

Frequently Asked Questions

Does Vox offer a private cloud solution?

Does Vox offer MMS and USSD services?

If the SMS is not delivered to the recipient will I still be charged for it?

Is there support available after-hours and weekends?

Is it possible to buy SMS bundles (credits)?

Other Recommended Products

Contacts

Legal

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