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Visual Communications Managed Services

Let us worry about it: With Vox’s Visual Communications (VC) Managed Service, we can remotely monitor your VC system – including your display devices, video conferencing systems, and boardroom presentation suite – for maximum uptime. And our concierge service means no unexpected failures or technical bugs at exactly the wrong moment. Our state-of-the-art central management and monitoring system is built on our advanced core network, with all the reliability that enables. The VC Managed Service team will proactively identify and resolve any issues that may crop up, so you can focus on getting your real work done.

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Product Sheet T&Cs

How It Works

Benefits

SLAs and service

We promise guaranteed uptime, backed by comprehensive service level agreements (SLAs). You’ll enjoy both remote maintenance, and telephonic support if you need it.

Be in the Know

Make the most of your VC systems investment with included refresher training sessions to increase solution utilisation from your users.

Peace of mind

Schedule meetings, video conferencing, presentations or classes with full confidence that the VC technology you need will be in full working order when you need it.

Dual monitoring

24/7 monitoring of both your network performance (ensuring you have the bandwidth requirements you need) and your systems, including software and firmware upgrades.

Frequently Asked Questions

Can I call you after business hours?

Yes. The Vox service centre is available 24/7/365 days a year.

If I have old hardware, would you support it?

Yes. Vox will ensure your entire visual communications infrastructure is looked after.

Do I need to send you a list of my existing audio visual hardware?

No. Vox will do a comprehensive audit of your entire audio visual infrastructure including model, serial number, warranty status and software version.

How do I book a tech?

You simply dial the Vox service centre or send an email to support@voxtelecom.co.za

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