Visual Communications Managed Services

Let us worry about it: With Vox’s Visual Communications (VC) Managed Service, we can remotely monitor your VC system – including your display devices, video conferencing systems, and boardroom presentation suite – for maximum uptime. And our concierge service means no unexpected failures or technical bugs at exactly the wrong moment. Our state-of-the-art central management and monitoring system is built on our advanced core network, with all the reliability that enables. The VC Managed Service team will proactively identify and resolve any issues that may crop up, so you can focus on getting your real work done.

How It Works

Benefits

  • SLAs and service

    We promise guaranteed uptime, backed by comprehensive service level agreements (SLAs). You’ll enjoy both remote maintenance, and telephonic support if you need it.

  • Be in the Know

    Make the most of your VC systems investment with included refresher training sessions to increase solution utilisation from your users.

  • Peace of mind

    Schedule meetings, video conferencing, presentations or classes with full confidence that the VC technology you need will be in full working order when you need it.

  • Dual monitoring

    24/7 monitoring of both your network performance (ensuring you have the bandwidth requirements you need) and your systems, including software and firmware upgrades.

Frequently Asked Questions

Yes. The Vox service centre is available 24/7/365 days a year.

Yes. Vox will ensure your entire visual communications infrastructure is looked after.

No. Vox will do a comprehensive audit of your entire audio visual infrastructure including model, serial number, warranty status and software version.

You simply dial the Vox service centre or send an email to support@voxtelecom.co.za

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