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Vox Fixed LTE-A Failover

Vox Fixed LTE-A Failover automatically switches you over to the Fixed LTE-A network as a backup connectivity medium in the event of a Fibre outage or when your Fibre is temporarily unavailable.

Consider this as your ultimate backup plan for uninterrupted access to the Internet to ensure you always stay connected.

When paired with a UPS, this solution offers total peace of mind, knowing that you’re still able to access the Internet at Fibre-like speeds to ensure seamless business continuity, not to mention stay in the loop during that all-important Teams meeting, if your primary line goes down.

With Vox Fixed LTE-A Failover, you’ll enjoy:

  • Competitively priced Data bundles
  • The option to add Top Ups as a once-off purchase when your Fibre / Wireless line is down or subscribe to a monthly recurring Data bundle
  • The flexibility of month-to-month contracts with no long-term commitment
  • Proactive monitoring on the status of your Fibre line with 2GB of monthly inclusive Data to switch you over when the need arises

 

*Area coverage dependent

*Ts&Cs apply

How It Works

Features And Benefits

  • A Seamless Transition

    If your Fibre goes down, you'll automatically enjoy Fibre-like speeds with Fixed LTE-A connectivity from Vox's next generation network.

  • No Bill Shock

    Purchase a once-off Top Up Data bundle when your primary line goes down to effectively manage your budget or opt for a monthly subscription package.

  • Complete Control

    If you need more Data, you can purchase Top Ups or upgrade your package with ease via the Vox Customer Zone.

  • Proactive Monitoring

    We’ll proactively monitor the status of your Fibre link with 2GB of monthly inclusive Data and switch you over to the Fixed LTE-A network should the need arise.

  • Extensive Coverage

    MTN's Fixed LTE-A network extends across most of the country, meaning we're sure to have you covered.

  • Total Business Continuity

    Vox FTTB customers with VOIP and PBX bundled solutions will still be able to make and receive calls via the Fixed LTE-A network in the event of a failover scenario.

Frequently Asked Questions

Absolutely nothing. The switch from Fibre to the Fixed LTE-A network should be seamless. You can continue to work as normal.

Subscribe to the service from as little as R35 per month, or, if needed, add a compatible router for R120 per month.

When your Fibre line goes down, you’ll have the option to purchase a once-off Top Up bundle to keep you connected. Alternatively, choose a monthly Data bundle subscription to always have on hand in the event of a failover scenario.

Yes, when your Fibre line is down or unavailable you will receive a notification informing you that you are now consuming Data on the Fixed LTE-A network. Once the Fibre line is available again, you will receive a confirmation notification.

No, the LTE-A Failover service is dependent on your Fibre line being installed first. Once this is done, one of our on-site engineers will be able to set up your LTE-A Failover service.

Vox engineers will always be required to setup the LTE-A Failover solution, even in the case of a SIM-only package.

Only MTN-approved routers are accepted, these include:

  • Billion BiPAC 8206 AZ
  • HUAWEI 5G CPE PRO 2
  • HUAWEI B2368
  • HUAWEI B2368-22
  • HUAWEI B2368-57
  • HUAWEI B2368-66
  • HUAWEI B525S-23A
  • HUAWEI B525S-65A
  • HUAWEI B525S-95A
  • HUAWEI B535-932
  • HUAWEI B612-233
  • HUAWEI B612-533
  • HUAWEI B612S-25D
  • HUAWEI B612S-51D
  • HUAWEI B612S-52D
  • HUAWEI B618S-22D
  • HUAWEI B618S-65D
  • HUAWEI B618S-66D
  • HUAWEI B818-263
  • MIKROTIK CHATEAU LTE12
  • TP-LINK ARCHER MR600(EU)2.0
  • VIDA CPE4000-PLUS
  • VIDA CPE4000-PRO
  • ZTE 5G CPE MC801A
  • ZTE MF286
  • ZTE MF286A
  • ZTE MF286C
  • ZTE MF286C1
  • ZTE MF286D
  • ZTE MF286R
  • ZYXEL LTE7460
  • ZYXEL LTE7480-M804

No, Fixed LTE-A is a best effort service and unfortunately speeds cannot be guaranteed.

Yes, the upgrade will be valid from the first (1st) day of the following month and upgrades can be made via the Vox Customer Zone.

RICA documents will be required upon ordering the LTE-A Failover service. These include:

  • A certified copy of your ID
  • Proof of address, not older than 3 months

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