There are few things more painful than Eskom — maybe death, petrol hikes, or Elon Musk’s tweets. Moving house, though, is a close contender: boxes, broken lamps, awkward mattresses and the small miracle of fitting a couch so it faces the TV. Now add ISPs to the mix and you’ve got proper chaos. If you’re moving house with Fibre, you don’t need the extra stress…

At Vox, we keep it simple.

How to move house and your Fibre

  • Let us know you’re moving at least a calendar month (31 days) in advance of your moving date.
  • Wait for a Vox Agent to give you a call to discuss logistics, including cancelling your current Fibre package, transferring the Fibre line to the new resident, and signing you up for a new service at your new address.
  • Pack up your Vox Wi-Fi router and take it to your nearest PostNet – they’ll send back to us at no cost to you.
  • Get connected at your new address. We’ll send you a brand-new router to self-install or one of our dedicated Vox engineers to install it for you, depending on the package you’ve chosen.
  • Start enjoying Vox Fibre again!

We know moving house, and your Fibre, can feel like a bureaucratic PITA (pain in the…). That’s why we aim to minimise the paperwork and maximise your uptime. We’ll guide you through each step, help you choose the right speed for streaming, working from home, or gaming, and get you reconnected fast. And if you need help during the move, our Support Team is ready to assist.

It all starts with filling out this form right here.

Questions? We’ve got answers!

If I’m staying with Vox, why do I have to cancel my Fibre contract?

The Fibre line at your soon-to-be old address belongs to the FNO (Fibre Network Operator) and it can’t move with you. This means the contract you signed for that address needs to be cancelled with the FNO, who will also release the line for the next resident. To get connected at your new address, you’ll need to sign a new contract – possibly with a new FNO, depending on area coverage.

Why do I need to give notice a calendar month in advance? 

We need to give enough notice to the FNO so they can release your line. That’s why it’s important to let us know you’re moving as soon as possible (no later than the last day of the month before your move, ie: the 30th or 31st) to avoid any unnecessary billing for unused services. This also gives us enough time to ensure the line at your new address is available for activation once you move in.

Why can’t I just use my old Vox router at my new address?

When your previous contract is cancelled, all the services linked to that contract  (like your Wi-Fi router) are cancelled too. This means you’ll get to start fresh at your new address with a new router configured for that line.