Here are some of our FTTH Packages
Fibre to the Home
25/25Mbps
For only
R449pm
50/25Mbps
For only
R609pm
100/50Mbps
For only
R809pm
100/100Mbps
For only
R919pm
500/200Mbps
For only
R1 249pm
50/25Mbps
For only
R649pm
50/50Mbps
For only
R709pm
100/50Mbps
For only
R799pm
200/100Mbps
For only
R1 049pm
300/150Mbps
For only
R1199pm
10/1 AirMbps
For only
R289pm
50/10 AirMbps
For only
R399pm
60/30Mbps
For only
R608pm
120/60Mbps
For only
R798pm
240/240Mbps
For only
R1098pm
30/30Mbps
For only
R755pm
50/50Mbps
For only
R960pm
100/100Mbps
For only
R1 050pm
200/200Mbps
For only
R1 240pm
850/850Mbps
For only
R1 960pm
25/25Mbps
For only
R449pm
55/25Mbps
For only
R595pm
75/75Mbps
For only
R807pm
150/150Mbps
For only
R952pm
300/200Mbps
For only
R1 120pm
1000/200Mbps
For only
R1 695pm
20/20Mbps
For only
R510pm
60/60Mbps
For only
R675pm
250/250Mbps
For only
R999pm
500/500Mbps
For only
R1 355pm
1000/500Mbps
For only
R1 499pm
4/1Mbps
For only
R490pm
40/40Mbps
For only
R699pm
75/75Mbps
For only
R849pm
150/150Mbps
For only
R1 099pm
300/300Mbps
For only
R1 299pm
40/40Mbps
For only
R699pm
70/70Mbps
For only
R899pm
150/150Mbps
For only
R1 199pm
250/250Mbps
For only
R1 299pm
500/500Mbps
For only
R1 499pm
50/25Mbps
For only
R857pm
100/50Mbps
For only
R958pm
4/4Mbps
For only
R589pm
10/10Mbps
For only
R759pm
20/20Mbps
For only
R912pm
50/50Mbps
For only
R1 045pm
100/100Mbps
For only
R1 245pm
10/2Mbps
For only
R599pm
30/30Mbps
For only
R789pm
75/75Mbps
For only
R939pm
125/125Mbps
For only
R1 139pm
300/300Mbps
For only
R1 299pm
25/25Mbps
For only
R599pm
50/50Mbps
For only
R749pm
100/100Mbps
For only
R899pm
200/200Mbps
For only
R999pm
500/500Mbps
For only
R1 299pm
20/10Mbps
For only
R549pm
20/20Mbps
For only
R649pm
50/25Mbps
For only
R699pm
100/100Mbps
For only
R899pm
200/200Mbps
For only
R1 049pm
20/5Mbps
For only
R750pm
50/50Mbps
For only
R850pm
100/100Mbps
For only
R1050pm
200/200Mbps
For only
R1250pm
1000/500Mbps
For only
R1550pm
30/30Mbps
For only
R559pm
50/50Mbps
For only
R759pm
100/100Mbps
For only
R859pm
200/200Mbps
For only
R1 129pm
500/500Mbps
For only
R1 279pm
1000/1000Mbps
For only
R1 479pm
20/20Mbps
For only
R345pm
30/30Mbps
For only
R515pm
50/50Mbps
For only
R695pm
100/100Mbps
For only
R885pm
200/200Mbps
For only
R1045pm
500/250Mbps
For only
R1195pm
1000/100Mbps
For only
R1335pm
Free Installation on
selected packages worth R2500*
Free connection
worth R1000*
Free-to-use Wi-Fi Router
worth R1000*
Free Voice Minutes
60 minutes
Hot Promotion
Free Installation with Evotel
You can save R2415
Starting from
R599 pm
T&C's apply
50/25 Vuma Fibre package
Get reduced billing for the first 2 months
Starting from
R559 pm
T&C's apply
Discover what Fibre offers
Don’t limit your online experiences and entertainment – Choose Vox Fibre to the Home today!
Speed & Quality Internet
Fast and Reliable Connectivity
Work, study, game, shop, browse or socialise – no matter the platform or activity, with Fibre, there are no interruptions.
- Speeds range from 4Mbps to 1Gbps
- Extensive coverage across all 9 provinces in SA
- Month to Month Contracts
- Unshaped and Unthrottled
- Upgrade and downgrade your Fibre line with ease
- Download the Vobi App and get 60 free Voice minutes per month
Affordable Internet
Cost-Effective Fibre Packages
Affordable fibre optic connectivity for every home.
- Price starts at R289 pm
- Free installation and activation on selected packages
- Free-to-use Router
- Uncapped with no FUP
- Save up to R4500
- Download the Vobi App and get 60 free Voice minutes per month
Technical Experts
Support available 24/7
Our technical experts are always on standby to assist with your every need.
- Level 1,2,3 engineers available 24/7/365 days to assist
- Remote and on-site troubleshooting available
- Telephonic and email platforms available
- Online Customer Portal to manage all your connectivity requirements
Why Vox Fibre for your Home?
Enhance your Internet experience at Home with any of our Fibre to the Home Packages
Super Fast
Stream Netflix or YouTube without the buffering.
Reliable
Fibre is the latest in cutting edge internet technology, making it a future proof choice.
Unlimited, Unthrottled Data
Work, study, game, shop, socialize – no matter what the platform or activity, do it with no interruptions.
Connect Multiple Devices
Busy homes mean multiple devices connected simultaneously on a single Fibre line.
Free Installation & Router
We include free installation on selected packages and free-to-use wifi router as part of your bundle.
Free Voice Minutes
You get 60 free Voice minutes on the Vobi mobile app.
About the Order Process
You will be required to conduct a feasibility check on your address to confirm which provider is available in your area (there may be more then one). Once you have decided on an FNO (Fibre Network Operator), select your monthly package and place your order.
Upon receiving your Vox contract, which will be sent to you for approval via SMS/Email, as well as a copy of your South African ID, your order will then go through the RICA verification process.
Once your order is approved, we will place the order with the Fibre provider who will schedule the installation date with you.
On the scheduled date the Fibre line and ONT (Fibre provider Optical Network Terminal) will be installed, and the line handed over to Vox.
The Fibre data account will be activated by Vox.
Vox will install the Wi-Fi router on an agreed-upon date.
Billing will be activated.
Special Terms and Conditions
The following applies to all Vox Fibre to the Home packages
Vox requires no less than 1 (one) clear calendar month’s notice for the cancellation of the Fibre to the Home service, sent in writing to cancellations@voxtelecom.co.za or processed online (vox.co.za) via the MyVox customer portal.
Final confirmation of availability is subject to the Network Operators’ final Mapping Feasibility results after Vox has placed your order.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises. A cancellation is necessitated by relocation, and all requests for the service at a new premises shall be subject to a feasibility study in order to determine the availability of fibre infrastructure at the new location.
Promotional pricing is subject to availability, either from the upstream network operator or Vox and may be withdrawn at any time without notice.
Services offered by Vox are all subject to standard and non standard once-off set up and configuration or Installation fees. Should Vox offer to conditionally waive or subsidise the standard fee(s) and the Customer terminates the Customer’s subscription within twelve (12) months of activating the Circuit, the full installation or set up and configuration fee is payable as part of the termination fee. Termination fees will not be pro-rated.
Each network operator defines its own standard installation. If a non-standard installation, re-installation or any move of equipment is required, the Customer shall be responsible for the costs of any facilities, extra cabling, additional trenching and other expenses that are necessary to install the Circuit. Such costs shall either be charged by the relevant network operator directly to the Customer, or through Vox, depending on the business model of the network operator.
Due to the nature of the Internet, Vox can only control IP throughput rates from the user network interface of the Equipment to the point of interconnection between the Vox Network and the Internet. This means that under the Fibre to the Home service terms, Vox does not manage your home network, and Vox is not liable for the performance of your Wi-Fi network.
Vox will allocate FTTH customers with 60 free minutes each month. Once your free minutes have been used, a low call rate of R0.46c per minute will be applied.
Still have a few questions?
We have all the Fibre answers you need below
Frequently Asked Questions
Fibre to the Home (FTTH) is an advanced broadband internet connection technology. It uses optical fibre to deliver high-speed internet directly to individual buildings, including households, apartment complexes, and businesses. These fibre optic cables, composed of strands of glass, transmit data using light pulses. With FTTH, users can achieve remarkable speeds of up to 1000 Mbps.
ADSL (Asymmetric Digital Subscriber Line) operates over existing copper wire infrastructure, which is frequently unreliable and heavily shared among users. It provides average speeds of approximately 4 Mbps. In contrast, Fibre Optic technology transmits data as light impulses along flexible glass fibres, enabling users to achieve blazing speeds of up to 1,000 Mbps. In fact, Fibre connections are approximately 250 times faster than their ADSL counterparts.
To determine if Fibre is accessible in your vicinity, you can use our coverage map. Go to the Vox Shop and input your address, and we will then display the available Fibre Providers in your area.
If Fibre isn’t currently accessible in your area, you can use our coverage map on the Vox Shop to provide your details via the “keep me posted” option. We’ll notify you promptly as soon as Fibre becomes available in your vicinity.
However, if you prefer not to wait or require an interim solution, we offer a variety of other connectivity options. Our convenient coverage map will also inform you about alternative services available at your specific address.
When it comes to the progress of your order, Vox ensures that you stay informed. You’ll receive notifications via SMS and email throughout the process. Whether it’s updates on installation, activation, or any other relevant milestones, Vox has you covered!
You can review the status of your order on the Customer Zone. In addition, you can give us a call on 087 805 0500 or send an email to feedback@voxtelecom.co.za.
The feasible Fibre infrastructure provider in your area that Vox partners with will installs the Fibre cable from the road into your home. They will connect the Fibre line to an ONT device (the Optical Network Terminal, or ONT device, is also often referred to as the modem). We’d recommend that you are at home at the time of installation, to ensure you agree with the installer on the placement of the cable and the ONT device.
Once your order is placed and the Fibre Provider confirms that your home is ready for installation, the installation process typically takes approximately 14 working days.
For standard installations, your Vox Wi-Fi router will be installed by a dedicated Vox engineer once your Fibre line has been installed and Vox has received handover from the Fibre provider.
For a Self-Install process, your Vox router will be delivered after the installation date has been scheduled with the Fibre provider. This means the router will be delivered to your home prior to the Fibre provider installing the ONT. You can then install your Wi-Fi router by following the easy step-by-step guide once the ONT has been installed.
No, Fibre operates completely independently of your traditional voice (analogue/copper) line.
Yes, If you’re considering switching to Vox, here are some options for managing your telephone services:
Number Porting:
You can port your existing telephone number to Vox. This ensures that you retain your familiar contact number even after the transition.
Vox VoIP Services:
Explore Vox’s VoIP offerings, such as Vox Supafone or the Vobi App. These services use Voice over Internet Protocol (VoIP) technology, allowing you to make calls over the Internet.
Benefits include potential cost savings—up to 30% on call expenses compared to traditional phone lines.
Uncapped Calling Plan:
Alternatively, consider adding Vox’s uncapped calling plan to your package. With this plan, you can make unlimited calls without worrying about usage limits.
Feel free to choose the option that best suits your communication needs on the Vox Shop.
If you port your number to Vox and subscribe to VoIP services, you won’t need a traditional landline, and you can save on monthly fees.
However, if you still have an analogue copper line with a telephone, you’ll need to continue paying Telkom for voice services.
Yes – it’s simple and easy to change your existing product to a Fibre product. Log in to your online Customer Zone Account and select the option to upgrade to Fibre, and request a cancellation of your current internet service. Alternatively, you can contact our Sales teams on 087 805 0003 who will assist you with placing your order for Fibre order.
Yes, you do need a different router/modem. The Fibre router must be compatible with Fibre technology. When you sign up with Vox, we will furnish you with a suitable router/modem based on your chosen package.
Vox connects you to the internet and manages your connection once physical installation has been completed.
While Vox’s Fibre services do not require a 12-month contract, we generously waive the installation and/or set-up fee upon sign-up. However, here’s the important part: if you choose to cancel within the initial 12-month period, those conditionally waived installation and/or set-up charges will be billed back to your account. It’s essential to keep this in mind when making your decision.
Yes. You would have to log a cancellation with your existing ISP and place an order with VOX, and inform Vox that there is an existing ONT installed.
Fibre infrastructure providers charge an installation and connection (or activation) fee to install Fibre into your home. However, Vox offers FREE installation and connection, provided that the customer stays with Vox for 12 months.
Vox offers free installation on selected packages. A dedicated engineer will assist with your installation.
Yes, should you cancel your Vox Fibre service within 12 months from activation of your Fibre service, or your account falls into arrears, you will be charged a cancellation fee. This fee is dependent on the Fibre provider.
No, Vox does not charge a delivery fee for the router.
No, Vox does not charge a monthly fee for the router. This is included as part of your bundle.
Absolutely, upgrading or downgrading is a straightforward process. With Vox’s month-to-month contracts, you have the flexibility to upgrade, downgrade or cancel your Fibre to the Home service as long as you provide one calendar month’s notice.
Please note, if your fibre service is cancelled within the first 12 months of activation, a cancellation fee may apply.
You can cancel your services via the Customer Zone or by sending an email to cancellations@voxtelecom.co.za
Important:
We can only accept written cancellations that are submitted in writing by the authorised contact person listed on the account.
Your Fibre service is tied to a specific location, so you cannot transfer your Optical Network Terminal (ONT) and router to a new address. If you move, you’ll need to cancel the service at your current residence and place a new order for your new home.
Fibre is static and cannot be moved. Your new home may or may not have fibre coverage. If your new home does have fibre coverage, a different Fibre Provider may be available in the area. In addition, if you were to take your existing fibre equipment with you to your new home, Vox would still need to place an order with the Fibre provider to connect the service to the ONT and provision and activate your fibre line.
Our Technical Support team operates around the clock, every day of the year.
For Customer Service and General Queries, our teams are on hand from 08:00 to 17:00, Monday through Friday, and from 08:00 to 14:00 on Saturdays and non-religious public holidays.
You can reach us at help@voxtelecom.co.za or call 087 805 0530.
Tools and Resources
Support
Resources
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