Proactive monitoring, maintenance and support for your desktop environment.
Vox Managed Desktop is a proactive and on demand support service. Access to support is as easy as clicking a Vox support icon. Our industry leading Remote Management and Monitoring (RMM) software allows us to remotely correct issues before they become problems.
Key features of the service
- Proactive Monitoring and Reporting
- Proactive monitoring alerts our team of engineers of any issues within your IT environment so that we can resolve them when they are molehills rather than mountains. This keeps your IT environment healthy.
- Desktop Support
- Remote support is only an icon click, email or call away.
- Patch Management
- Keeping software current is crucial for businesses today, but in many disciplines, updating features may cause more problems than it solves. This is why our RMM software has full support for Microsoft’s new Monthly Security-Only updates, enabling us to keep your desktop secure while reducing the risk of incompatibilities with your software.
- Every managed desktop includes the award-winning Bitdefender anti-virus engine.
- Third party vendor management
- Vox provides end to end IT management which includes managing relationships with third party vendors.
- IT asset management
- Comprehensive IT asset register can be used for warranty, insurance, tracking and tax purposes.
For our onsite customers, we provide a weekly engineer visit to interact with your employees so that small user issues can be resolved quickly and easily.
Our Managed Desktop service can be used by small businesses with five users and more. For larger companies, we offer a dedicated IT resource service, which means you can get an outsourced skilled engineer, backed by a team of engineers.
Do you need help supporting your staff working from home now? For more information on our current remote desktop support offers, contact your Account Manager.