⬤ Vox Business · Managed Detection & Response
Your 24/7 security team.
Sophisticated threats are built to slip past automated tools. Sophos MDR gives you a dedicated team of experts who proactively hunt and neutralise attacks on your behalf — the power of humans and AI, in sync, delivered with the Vox Business team.
- Expert-led threat hunting
- 24/7/365 threat monitoring
- Breach protection warranty
POWERED BY
24/7/365
Continuous threat monitoring & response from a global Security Operations Centre
350+
Third-party tools it integrates with – no rip-and-replace required
Up to $1M
Breach protection warranty – financial cover if a breach occurs (T&Cs apply)
The challenge & the solution
Tools alone aren’t enough. People are.
The most damaging attacks are human-led and built to slip past automated defences. Catching them takes skilled analysts hunting around the clock – a capability most businesses can’t build or staff alone.
The challenge
24/7
is impossible to staff in-house
Threats never clock off. Your team can’t either.
Sophisticated, evasive attacks are designed to dodge automated tools and strike after hours. Building a round-the-clock Security Operations Centre means hiring, training and retaining scarce analysts — at a cost most businesses can’t justify.
The solution
A complete SOC team, on tap.
Sophos MDR gives you a dedicated, global team of experts who proactively hunt, investigate and neutralise threats on your behalf — 24/7. Human expertise plus powerful AI, integrated with the tools you already own, with no in-house SOC to build.
What you get · Why Sophos MDR
A full security operation, as a service.
A complete, round-the-clock security operations team – delivered as a service, with no SOC to build and no analysts to hire.
24/7 threat monitoring
Continuous protection against attacks, even outside business hours – dramatically reducing the window of risk to your business.
Expert-led threat hunting
Analysts proactively uncover and eliminate evasive threats that automated tools miss – hunting for malicious behaviour, not just reacting to alerts.
Full-scale incident response
Expert-led containment and remediation of active threats, plus root-cause analysis and recommendations to prevent the same attack from happening twice.
Works with your existing tools
Integrates with 350+ third-party products – Microsoft, CrowdStrike, SentinelOne and more – to enhance visibility with no rip-and-replace.
Breach protection warranty
Financial protection against the costs associated with a breach – cover of up to $1 million for eligible customers (T&Cs apply).
Flexible response modes
You decide how the MDR team responds – from full remediation on your behalf, to collaboration, to simple notification. Control that fits your business.
Did you know
Why a managed team beats tools alone.
Always on
24/7/365
Attacks don’t keep office hours.
Most breaches are launched on nights, weekends and holidays – exactly when in-house teams are offline. Sophos MDR watches every hour of every day.
Speed of response
Minutes
Detected, contained, neutralised.
Sophos’ global SOCs detect, investigate and shut down active threats in minutes – not the days or weeks automated alerts can sit unread.
Works with what you own
350+
Integrations, no rip-and-replace.
MDR ingests telemetry from 350+ third-party tools – Microsoft, CrowdStrike, SentinelOne and more – so you keep and extend your current stack.
Risk transfer
$1M
Breach protection warranty.
Eligible customers are covered for up to $1 million in breach-response costs – a level of financial assurance that software licences simply don’t offer (T&Cs apply).
Sophos Certification
Defeat cyber attacks.
Vox, a leading technology solutions provider and proud Sophos Platinum Partner, has joined forces with Sophos – a global leader in next-generation cybersecurity – to deliver cutting-edge cybersecurity solutions.
This strategic partnership leverages Sophos’ award-winning technology to offer robust protection against evolving cyber threats. Sophos stands out as the best-of-breed solution; together, Vox and Sophos are committed to empowering businesses with top-tier security and unmatched expertise.
Sophos
Platinum Partner
200+
Sophos certifications
Achieved by the Vox team across the Sophos product stack.
2024
Network Security
CRN Annual Report Card
2026
Endpoint Protection Leader
Gartner Magic Quadrant
2026
Customers’ Choice
Gartner Peer Insights
How it works
From signal to neutralised threat.
Sophos MDR runs a continuous, expert-led cycle – monitoring your environment, hunting for what tools miss, and responding the way you choose.
1
Monitor
Telemetry from your endpoints, servers, network, email and cloud is watched 24/7/365.
2
Hunt
Analysts proactively hunt for malicious behaviour and suspicious activity that evades tools.
3
Investigate
Suspicious activity is investigated and validated to confirm a genuine threat, reducing false alarms.
4
Respond
The team contains and eliminates the adversary remotely – full response, collaborate, or notify; your call.
5
Report
You receive a full incident report with root-cause analysis and recommendations to prevent recurrence.
ALWAYS ON
HUMAN-LED
VALIDATE
CONTAIN
NEUTRALISE
ROOT CAUSE
YOUR ENVIRONMENT
SOPHOS MDR – MONITOR · HUNT · INVESTIGATE · RESPOND
NEUTRALISED
Flexible response modes
You decide how we respond.
Every business runs security differently. Sophos MDR adapts to yours – from taking full control on your behalf to simply keeping you informed.
01 · FULL-SCALE RESPONSE
We handle it, end to end.
The MDR team detects, investigates and takes decisive action to contain and neutralise the threat on your behalf – ideal when you have no in-house security team.
MODE 02 · COLLABORATE
We work alongside your team.
Sophos analysts coordinate response actions together with your in-house staff – a force-multiplier for organisations that already have security people.
MODE 03 · NOTIFY
We alert, you act.
The team detects and investigates, then notifies you with the details and recommended actions – keeping your team firmly in control of every response decision.
Real-world use cases
Built for businesses of all sizes.
Lean security teams
A force-multiplier for your analysts.
Already have security staff? The MDR team hunts, investigates and triages around the clock so your people can focus on strategic work instead of chasing alerts.
Compliance-driven
Audit-ready, every incident.
Full incident reports with root-cause analysis and recommendations map cleanly to POPIA, PCI-DSS and ISO 27001 reporting requirements.
Sophos MDR
Your complete, round-the-clock security team.
Sophos MDR gives your business a professional security operation without the complexity or expense of building your own. We manage the threats; your team stays free to focus on what matters – building a more resilient organisation.
- Comprehensive coverage across endpoints, servers, network, email, identity and cloud workloads (AWS, Azure).
- Significant cost savings versus building an in-house SOC – while maximising the return on tools you already own.
- Humans + AI in sync – detecting and responding to sophisticated attacks technology alone might miss.
- Delivered by Vox, a Sophos Platinum Partner with 200+ certifications and 24/7 local business support.
Frequently asked
Your questions, answered.
The answers businesses ask most before rolling out Sophos MDR. Still stuck? Your Vox Business account manager is one call away.
The Sophos agent should be deployed across all endpoints and servers in your environment to ensure full visibility and protection.
Our global Security Operations Centres (SOCs) are staffed around the clock to ensure a rapid response. The Sophos MDR team can detect, investigate, and neutralise threats in minutes, significantly reducing the potential impact of an attack on your business.
Yes. Our service provides comprehensive coverage for your entire environment, including endpoints, servers, networks, email, identity tools, and cloud workloads like AWS and Azure. This gives you a holistic view and defence across all your critical assets.
When a threat is detected, our team investigates the activity to confirm it is malicious. We then take immediate action to neutralise and contain the threat, providing you with a full incident report and recommendations to prevent a recurrence. You can also choose your preferred level of response (e.g., full response, collaboration, or notification-only).
No. A key benefit of our service is that it integrates with over 350 of your existing third-party security tools, including products from Microsoft, Fortinet, Cisco, and more. This allows you to maximise your return on existing investments without having to rip and replace your infrastructure.
Traditional security tools, such as antivirus, rely on automated detection to block threats. Sophos MDR goes a step further by combining that technology with human expertise, allowing our analysts to proactively hunt for and neutralise advanced, human-led attacks that might evade automated defences.
Our service is specifically designed to stop the most sophisticated threats, including advanced ransomware, zero-day malware, and evasive human-led attacks that target your endpoints, network, email, and cloud environments.
Sophos MDR is designed for organisations of all sizes, particularly those that lack the internal resources, expertise, or time to manage a 24/7 security operation themselves. It is also ideal for enhancing the capabilities of an existing security team.
New Business Sales · JHB
+27 (0) 87 805 5050
Business Support · 24/7
+27 (0) 87 805 0500
Email
info@voxtelecom.co.za
