Yes, on the 1st of every month this is what you will receive for the following Telkom Uncapped:

• Uncapped Business – 350GB up to 10Mbps, thereafter 50GB up to 4Mbps and thereafter uncapped up to 2Mbps
• Uncapped All Hours (10Mbps) – 500GB up to 10Mbps, thereafter 50GB up to 4Mbps and thereafter uncapped up to 2Mbps
• Uncapped All Hours (20Mbps) – 600GB up to 20Mbps, thereafter 50GB up to 4Mbps and thereafter uncapped up to 2Mbps

Yes, you will be billed pro rata for the month of activation.

FUP means Fair Usage Policy, this is implemented to prevent overuse or abuse of services by a few users, which could lead to unavailability of services for other users.

Yes:

• Capped packages can be topped up once data is depleted.
• Uncapped 10Mbps & 20Mbps packages can be topped up to improve speed once FUP is reached.
• Uncapped Business packages can be topped up to provide service between 7pm – 11.59pm

Here is a step by step guide on how to top up on the Customer Zone.

An upgrade is when you purchase a package of a higher base subscription.

A downgrade is when you purchase a package of a lower base subscription.

Both upgrades and downgrades are permitted. Downgrades are subject to a downgrade fee of R465, including VAT.

12am – 7pm (An LTE/LTE-A once-off data bundle can be purchased to operate between 7pm to 11.59pm).

Yes. An approved router is needed and can be purchased from Vox.

Vox Capped and Uncapped packages are month-to-month.

Your RICA documents will be required upon ordering Vox LTE which are:

• Certified Copy of your I.D
• Proof of Address not older than 3 months

Only MTN approved Routers are accepted, these include:

BROVI 5G CPE 5 H155-381, BROVI 5G H155-382, BROVI 5G H352-381, Billion BiPAC 8206 AZ, CUDY LT700, HUAWEI 5G CPE PRO 2, HUAWEI 5G SIC, HUAWEI B2368, HUAWEI B2368-22, HUAWEI B2368-57, HUAWEI B2368-66, HUAWEI B525S-23A, HUAWEI B525S-65A, HUAWEI B525S-95A, HUAWEI B535-932, HUAWEI B535-932a, HUAWEI B612-233, HUAWEI B612-533, HUAWEI B612S-25D, HUAWEI B612S-51D, HUAWEI B612S-52D, HUAWEI B618S-22D, HUAWEI B618S-65D, HUAWEI B618S-66D, HUAWEI B818-263, MIKROTIK CHATEAU LTE12, NOKIA FastMile 5G Gateway 3.2, TP-LINK ARCHER MR600, TP-LINK ARCHER MR600(EU)2.0, TP-LINK NX510v, VIDA CPE4000-PLUS, VIDA CPE4000-PRO, ZTE 5G CPE MC801A, ZTE G5C, ZTE MC888 5G, ZTE MC888D 5G, ZTE MC889 5G, ZTE MF286, ZTE MF286A, ZTE MF286C, ZTE MF286C1, ZTE MF286C3a, ZTE MF286D, ZTE MF286R, ZTE MF296C, ZTE MF296D, ZTE MF297D, ZYXEL LTE7460, ZYXEL LTE7480-M804, ZYXEL LTE7490-M904.

We’ll do our best to have you connected within 7 working days of your order being placed.

Yes it does, until the end of the following month.

Until the end of the following month.

Check out the Vox Customer Zone for details on your account, and set up usage notifications via email or SMS to keep up to speed!

Vox Fixed LTE-A is a best effort service and the speeds can’t be guaranteed.

Yes, the upgrade will be valid from the first (1st) day of the following month.

RICA documents will be required when ordering Vox Fixed LTE-A and these are:

• A certified copy of your ID
• Proof of your residential address – not older than 3 months

No, Fixed LTE-A means your SIM card is linked to the closest cellular towers that service your address.

If you do move your router, the SIM will be “soft locked” and can only be reactivated once you return to the original address.

FUP means Fair Usage Policy, this is implemented to prevent overuse or abuse of services by a few users, which could lead to unavailability of services for other users.

When you reach your FUP, your speed will be throttled up to 1Mbps.

FUP cannot be removed on Fixed MTN 5G, however you may purchase a Top up via the Customer Zone to improve your speed.

No, Fixed LTE-A means your SIM card is linked to the closest cellular towers that service your address.

If you do move your router, the SIM will be “soft locked” and can only be reactivated once you return to the original address

Until the end of the following month.