Product - Vox

Operator Connect versus Direct Routing – Which Teams Option Suits Your Needs?

Posted on 21 October 202521 October 2025 by Suhail Dinat

Operator Connect versus Direct Routing – Which Teams Option Suits Your Needs?

There are two main paths when evaluating Microsoft Teams for Business Voice (PSTN) services; Direct Routing and Operator Connect. Each one lets you make/receive calls through Teams, yet they vastly differ in terms of complexity, cost, control, and suitability. Today’s guide will (hopefully) help you to pick the perfect option:

Let’s break it down: What are Direct Routing and Operator Connect?

Operator Connect: a Microsoft-approved service. Certified telecom operators provide PSTN solutions which integrate directly with Teams. It’s a managed service – the carrier handles the infrastructure, and the end user can utilise the Teams Admin Centre for dial-up.

Direct Routing: a more flexible solution, this allows users to choose any provider and connect to Teams via either an on-premises or hosted Session Border Controller. This in turn allows for more control over hardware, integrations, routing and more.

Key Differences: What Best Suits Your Needs?

Feature	Operator Connect	Direct Routing
Control & Submission	Limited. Restricted by what chosen operators offer. These present less flexibility regarding carrier, routing, and legacy hardware.	Higher levels of control. Direct Routing can integrate with existing equipment such as PBX, fax lines, routing and compliance.
Setup & Deployment	Setup is generally faster to deploy with less technical overheads. This can be done via Teams Admin Centre.	Setup is more complex with configuration, integration, and significantly more levels of planning.
Hardware & Infrastructure	Minimal hardware needed – there is no need for users to run their own SBC, as their chosen operator handles this.	Users require SBC(s); either hosted or on-site. They also need the expertise to both set up and maintain these.
Cost	Typically, the upfront costs here are lower and require reduced infrastructure overheads. Costs are often manageable, with fixed monthly fee structures.	Initial costs are potentially higher due to a need for setup, licensing, and more. However, with scale and under certain agreements, the cost per user may improve.
Suitability	This is ideal for SME’s or businesses with more simplified calling needs.	This is better for an enterprise, organisations with existing telephony setups, hybrid models, or strict compliance/resilience needs.

Let’s Evaluate the Pros and Cons:

Direct Routing:

Pro: Users have full control and integration with existing systems.
Pro: Allows for flexibility with international numbers and calling.
Pro: Higher control over quality of service/failovers.
Con: Requires specialised staff and vendors due to technical complexity.
Con: Higher upfront capital costs.
Con: Increased end user control leaves more margin for human error.

Operator Connect:

Pro: no hardware maintenance as this is managed by service providers.
Pro: Teams Admin Centres provide simplified management for the end user.
Pro: Reduced technical overheads and quick deployment.
Con: Some legacy/telephony hardware possibly not supported.
Con: Customisation options are limited by operator capabilities.
Con: May lack sufficient features for surviving Cloud outages with limited control.

Frequently Asked Questions

Q: Do I need special licenses to use either?
A: Yes. Both require that you have a Microsoft Teams Phone / appropriate licensing (e.g. Microsoft 365 E5 or adding Teams Phone Standard to E1/E3).

Q: Can I integrate my existing phone hardware (fax, analog lines, etc.)?
A: Direct Routing supports integration with legacy telephony equipment (analog, PBX etc.) via appropriate gateways/SBCs. Operator Connect has much more limited capability in this area.

Q: How about reliability and failover?
A: With Direct Routing you can deploy SBCs and potentially get local survivability (e.g. using Survivable Branch Appliances) so that if cloud-link fails, local calling stays operational. Operator Connect is more dependent on the operator’s cloud/deployed infrastructure; less local fallback.

Q: What about cost comparisons?
A: Operator Connect tends to have lower up-front costs since you avoid hardware and some admin burden. Direct Routing has higher initial investment but may offer better value over time or in complex setups where economies of scale or custom carriers improve pricing.

Q: Is there global support for Operator Connect?
A: It depends on whether operators in your country are certified under Microsoft’s Operator Connect program. In some regions, there may be few or no operators. Direct Routing tends to offer wider coverage because you can choose carriers locally.

Conclusion:

If you want higher levels of flexibility/control, full integration and more complex costings, go with Direct Routing.
If you’re seeking speed, simplicity, less maintenance and minimal control, Operator Connect is your go-to.

Ultimately, your choice depends on the size of your organisation, what your needs are and how much control your end users require. Either way, you can get in touch to identify a solution which best suits your needs.

The Real Cost of a Data Breach for Individuals

Posted on 20 October 202524 October 2025 by Suhail Dinat

Another day, another data breach.

It seems like every other week that some big company announces they’ve been hacked (seriously, hospitals – heard of a firewall?). Entire databases of private, confidential information are sent into the digital wild more frequently than Trump changes his mind. And, the sad part is, the individuals who’ve been compromised often suffer as much as the entities who let it happen.

A good PR campaign and said company can get back on their feet. Know who can’t? The affected parties who now must recover financially, emotionally, and socially.

Financial Impact: Immediate and Hidden Costs

credit card 1591492 1280 | Vox | The Real Cost of a Data Breach for Individuals

When people think about breaches, the first implication they consider is financial – rightfully so, as the immediate effect is usually on your pocket.

Fraud, loans and damaged credit:

Criminals don’t even need actual money to run wild – just your card details are enough of a launching pad. How so? Here are some ways:

They may start fraudulently purchasing gift items, electronics, or crypto before you’re even aware of it.
Many criminals take out excessive loans linked to another account using stolen identities. The victim only finds out once collection is due.
On a smaller scale, quick cash-outs via e-wallet, ride sharing, and even food delivery accounts are also small ways victims have been hit.

Think it’s not relevant? Let’s look at the history:

An Equifax breach exposed the personal information of 147 MILLION people in 2017. Most of these victims later reported fake loan approvals and fraudulent credit card applications within a matter of days. And, even if the matter is eventually resolved, you can’t put a price on the stress, hours lost waiting on hold, or any residual damage to your credit score.

Identity theft — a long‑term risk:

cybersecurity 6949298 1280 | Vox | The Real Cost of a Data Breach for Individuals

Unlike a wallet, you can’t just “get a new” digital identity. Once your data is compromised, criminals can use it for decades. Think credit fraud, tax fraud, or even medical identity theft for prescription drugs.

The knock-on effect of these breaches is immense. They can impact on your ability to rent, apply for loans, and in some cases even find jobs.

The human cost — stress, relationships and reputation:

Everyone talks about Data breaches numerically, but what the victims go through is often overlooked. Many victims have to live with the daunting reality of:

Mounting anxiety as they log in and out of their banking app. Repeatedly.
The uncertainty of not knowing whether your info has been stolen.
The pain of repeatedly explaining your situation to strangers.

Think sleepless nights, relationship stress, and a never-ending daunting feeling. Cybercrime steals more than data – it takes away peace of mind.

Privacy harms that money can’t fix:

Many breaches expose extremely sensitive information. Think dating apps, health records, or your browser history (shudder).

And, unlike credit cards, your bank can’t (eventually) undo this one.

Ever heard of Ashley Madison? They were Tinder before Tinder. Until, one day, users were blackmailed with threats to expose their private activity. You can imagine how this went down.
Or spare a second to think about health-related breaches – and how stigmatised patients can feel when their conditions become public.

Some impacts transcend monetary value – they can damage reputations, careers, respect and relationships.

The problem with a breach is often the delayed effect. Cybercrime has a long tail, and slow burning effect. Once your Data is sold on the dark web, it stays there. In fact, it can even be resold, and repeat issues emerge for multiple years.

internet 4894814 1280 | Vox | The Real Cost of a Data Breach for Individuals

What to do right now if your data’s been breached

But enough fearmongering, what can we do if we find ourselves compromised? Here’s an easy guide:

Change your passwords. Immediately. ALL of them.
Enable your multifactor authentication (MFA).
Verify whether your email has also been leaked (use sites like “have I been pwnd” – you can even do it now).
Monitor your bank accounts (and notify your bank).
Temporarily freeze your credit file.
Double-check any calls, emails, or texts asking for information.

You can’t simply measure the true cost of a Data breach via a spreadsheet. The price you pay is intangible, and how do you quantify a lifetime of looking over your shoulder?

Act now – protect your data

Companies can move on – but victims carry the burden even once the headlines fade. This is why taking your cybersecurity seriously is no longer optional. It’s necessary. Because, in today’s digital world, your bank account isn’t your most valuable asset – your data is.

You can’t undo every breach, but you can limit the damage. Change passwords, enable MFA, keep an eye on your accounts and use reputable security tools. Treat data protection as essential because your information is often more valuable than the cash in your account.

Get immediate protection with Norton from Vox.

FAQs

What immediate steps should I take after a breach?
Change passwords, enable MFA, check Have I Been Pwned, notify your bank, and consider freezing your credit.

How long can identity theft affect me?
It can last years. Stolen data can be resold and reused, so ongoing monitoring is essential.

Will my bank always refund fraud losses?
Not always. Many banks will help, but you still face time spent on disputes and potential credit impacts. Report fraud immediately.

Can consumer security software really help?
Yes. Reputable suites (like Norton 360 offered through Vox) reduce your risk of phishing, smishing and device compromise and include privacy tools and 24/7 support.

Proactive MDR: Safeguarding Your Business

Posted on 20 October 202521 October 2025 by Audrey Vadival

Enjoy Round-the-Clock Protection with Vox and Sophos Managed Detection and Response

In South Africa, we are unfortunately used to home invasions, and certainly there is evidence that the presence of a security company can go a long way towards keeping homes, businesses and neighbourhoods safer.

What about the online version of a break-in – how do you protect your business?

Hackers are constantly putting out feelers for companies that don’t have adequate safety and security measures to protect themselves. Some organisations try to take care of their cybersecurity themselves, which can be a bit like a homeowner relying solely on an electric fence: it might offer some protection, but is definitely not infallible all the time.

Cybercriminals – like their real-world counterparts – choose targets with a simple goal of maximising their reward while minimising their risks. As a case in point: 88% of ransomware attacks on organisations occur outside normal business hours.

security 5043368 640 | Vox | Proactive MDR: Safeguarding Your Business

So why not call in the experts and get a Managed Detection and Response (MDR) service for your business? Think of it as being like a cyber version of a security service for your company – always on guard for you, and ready to act around the clock.

Expert-Led 24/7 Managed Detection and Response Service

Vox has partnered with global cybersecurity experts, Sophos, to offer advanced protection solutions, including managed Detection and Response services.

Powered by its global threat intelligence team, Sophos provides cloud-native, AI-enhanced security to protect organisations of all sizes from modern cyber threats like ransomware, phishing and malware.

Sophos MDR is a comprehensive security-as-a-service solution that provides continuous, expert-led protection against today’s advanced cyberthreats. It’s designed for organisations of all sizes and is an ideal choice for businesses lacking in-house security resources, or those needing to enhance their existing capabilities.

Sophos MDR service gives your business a dedicated, professional team that proactively hunts for and neutralises threats, around the clock. In addition, Sophos MDR seamlessly integrates with over 350 of your existing third-party security tools. This unique approach allows you to realise significant cost savings while maximising the return on your existing technology investments.

sophos central managed security services.png | Vox | Proactive MDR: Safeguarding Your Business

By combining human expertise with advanced AI, Sophos MDR from Vox detects and responds to sophisticated attacks that technology alone might miss. Ultimately, Sophos MDR provides comprehensive, round-the-clock protection without the immense complexity or expense of building your own in-house security operations centre.

24 /7 Cybersecurity Monitoring

Sophos MDR from Vox includes the following benefits: round-the-clock threat monitoring, where continuous protection against attacks, even outside business hours, reduces risk; expert-led threat hunting, in which people are involved in proactively uncovering and eliminating evasive threats that tools can miss; and full-scale incident response and root cause analysis, including recommendations to prevent recurrence.

In addition, Sophos MDR from Vox also provides flexible response modes, with which you decide how the MDR team operates, at the level that suits your organisation; and compatibility with third-party tools that integrate with your existing security stack; eliminating the need to ‘rip and replace’.

As a final sweetener and proof of confidence in its solution, Sophos provides a breach protection warranty, offering your business financial protection against the costs associated with a breach.

Sophos MDR Mobile WebBanner 1 | Vox | Proactive MDR: Safeguarding Your Business

The message is clear: no one is safe from being a target, and there are times when the best-case scenario to protect your valuable business assets and data is to call in the experts.

Your business deserves the best possible protection.

Enjoy optimised performance and keep your organisation running safely without the threat of cyberattacks with Vox and Sophos – contact us for more information.

FAQs

What is Managed Detection and Response (MDR)?
MDR is a security service that combines continuous monitoring, expert threat hunting and incident response to detect and neutralise advanced cyber threats on behalf of your business.

How does Sophos MDR differ from standard anti-malware?
Sophos MDR pairs AI-enhanced detection with a dedicated human team that actively hunts for evasive threats and provides full incident response, going beyond signature-based tools.

Can Sophos MDR work with our existing security tools?
Yes, Sophos MDR integrates with hundreds of third‑party security tools so you can retain your current stack and improve overall protection without replacing systems.

Is MDR suitable for small businesses?
Yes, MDR is particularly valuable for SMEs that lack in-house security resources but need enterprise-grade monitoring and response.

What is a breach protection warranty?
It’s a financial assurance provided by Sophos for qualifying breaches, designed to help cover certain breach-related costs — giving additional assurance to customers.

Protect Your Older Parents Online with Norton from Vox

Posted on 15 October 202521 October 2025 by Vivienne Fouche

No, Mom – DON’T click on that link!

I know an elderly lady who is dignified and respectable, with grown-up children and grandchildren. She is, as they say, a ‘pillar of her community’. She also, rather startlingly, has some, shall we say, unfortunate images on her phone at the moment, involving various anatomical closeups of naked people.

But this is not an article about a seemingly-sweet old lady who is at the helm of a mafia-style criminal empire – no, that’s not it at all, because she actually has NO IDEA that these images are currently on her phone (and her family members haven’t yet had the courage to tell her).

Vox has teamed up with global cybersecurity expert company Norton™ to offer comprehensive protection for your devices and online privacy, for the whole family, all in one solution. Traditionally, people have worried about their own online safety as well as their children’s, but there is no reason why your older parents can’t benefit also.

In this article, we look at how so many older people today have absolutely no idea of the perils that lurk online. We discuss how to protect people of an older generation who didn’t grow up with technology at their fingertips.

And we look at how acquiring the right software can take away the stress of having to keep saying: “NO, Mom – DON’T click on that link!”

Elderly Exploitation | Vox | Protect Your Older Parents Online with Norton from Vox

Why Older People Are Especially Vulnerable Online

Criminals have always seen older people as being a soft target, and today’s digital world simply presents long-existing criminal tendencies in a brand-new wrapping. When the goal is to scam older people out of their hard-earned savings, the Internet, online banking and social media all just make it easier for cyber criminals, because many older people are just not that comfortable with today’s technology.

This is largely because, in contrast to younger generations, older citizens had to learn to use information technology when they were already adults. It’s something that was initially entirely new to them.

And so the relationship that today’s senior citizens have with technology can be an uneasy or uncomfortable one, as shown in this clip from the popular and acclaimed Netflix sitcom, ‘Grace and Frankie’.

In the video clip, we see clearly just how some of the older generation think about technology – Frankie is deeply afraid of it at first. (Grace, as a retired former CEO, does at least know how to boot up a new laptop.)

Take a look for a bit of show, not tell!

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The video clip raises another point: if so many of today’s older generation are uncomfortable simply with acquiring new technology, you can imagine that they’re even more vulnerable once they’re finally online.

Senior citizens can be particularly vulnerable to cybercriminals who use social engineering – deception intended to manipulate people into sharing confidential or personal information – to lure their victims into handing over valuable personal details.

Why The Older Generation Is Vulnerable Online

Online criminals prey on qualities shared by many older users, including a fear of technology that they don’t fully understand, loneliness as their children grow up and leave home, an ingrained respect for authority and institutions, and an increasing need to feel financially secure as they get older.

If this is all sounding just a bit too familiar and close to the bone, the good news is that there are ways in which you can help protect your older parent or relative against would-be online scammers.

Keep It Simple — Three Rules to Teach Your Parent

Firstly, share the following information with your older parent to try to help them recognise when a criminal is trying to steal their bank account information, passwords or credit card numbers, or otherwise trying to separate them from their money.

Trust no one: never click links or open attachments from unexpected senders.
Ask first: establish a rule — “Call or text me before you act.”
Don’t share security details: never send PINs, passwords or banking details by message or phone.

These short, repeatable rules are easier to remember than long lectures. Think of them as being the digital equivalent of “Don’t open the door to strangers.”

In summary: ‘Don’t click on every link that looks like fun or promises you a great bargain.’ It’s the Internet version of ‘If it looks too good to be true, it probably is.’

How Norton from Vox helps — Straightforward, Family-Wide Protection

You can try to teach all the rules in the world, but intuitive software makes prevention easier. Stop the malware from getting in by blocking those seductive ‘Click here’ messages before they even reach your parent’s phone, tablet or laptop with their exotic and interesting click-bait messaging.

Norton’s software safeguards your entire family’s PCs, Macs®, tablets and smartphones from viruses, ransomware, phishing and other cyber threats while you bank, shop and browse online.

Norton 360 family protection provides multiple layers of defence against viruses, malware, ransomware and phishing, which are the common tools criminals use to target seniors. Key benefits for elderly parents:

Blocks malicious links and phishing attempts before they land.
Protects PCs, Macs, Android and iOS devices with one app.
Simplifies security for non‑tech users — automatic updates and background protection.
Centralised family protection so you can check that your parent’s devices are safe.

Buying Norton via Vox gives you a local, reliable channel to purchase and manage the licence, which is one less thing to worry about.

Practical steps for immediate protection

Install Norton on every device your parent uses and enable automatic updates.
Turn on email and web protection to block suspicious links.
Set up one shared contact (you) who your parent must call before sharing money or details.
Back up important files so ransomware can’t hold photos or documents hostage.

Norton from Vox offers robust, all-in-one protection against viruses, malware, ransomware and online threats – for the whole family, including your elderly parents. It’s Internet safety for the elderly – like the virtual equivalent of a home security guard, refusing to allow the criminal over the threshold while your mom or dad are blissfully unaware and watching their favourite show or match on TV.

And if your elderly family members aren’t downloading dodgy links, you don’t have to spend precious time cleaning up their phones at a later stage.

Frequently Asked Questions

How do I start a sensitive conversation with my ageing parent?

Choose a calm moment, be honest but respectful, ask open questions and listen to their priorities

How can I suggest home-safety changes without upsetting them?

Frame changes as ways to keep them independent, offer choices and involve them in decision-making.

Secure Your Connectivity with our Fibre Plus Firewall Bundle October Special

Posted on 14 October 202521 October 2025 by Audrey Vadival

Secure connectivity is about speed and protection.

South African networks face multiple threats on a daily basis. Recent reporting shows that Interpol detected roughly 230 million cyber threats in South Africa, which is a clear signal that homes and businesses must harden their borders.

Secure connectivity prevents unauthorised access, data loss and downtime, helping you to keep operations and productivity running smoothly within your business.

Sophos Firewalls with Vox

Vox has partnered with Sophos to offer next-generation firewalls to help you better protect your network, quickly and efficiently.

Sophos Gold Partner 1 | Vox | Secure Your Connectivity with our Fibre Plus Firewall Bundle October Special

With Sophos firewalls from Vox, you can enjoy no hidden costs – just great security, and you will find that it’s easy to use, even if you’re not technical.

The advanced threat protection blocks viruses, ransomware and hackers, leaving you with peace of mind. You can also block websites and non-work apps so that your employees’ efficiency is boosted, allowing you to boost security and productivity at the same time.

The solution is designed to promote a fast and secure network that continues running at high speed, which serves as another productivity value-add.

Why A Fibre Plus Firewall Bundle Is Crucial

Vox’s Fibre Plus Firewall bundle gives you both speed AND protection.

Our October 2025 special offer combines resilient Vox Fibre with next‑gen Sophos Firewall protection, allowing you to protect your devices, data and productivity with a single, easy solution.

Firewalls: Your First Line of Defence

A Firewall monitors and filters incoming and outgoing traffic based on set rules, creating a perimeter between your trusted network and the internet. Modern, next‑generation Firewalls also:

Detect and block intrusions and malware (IDS/IPS).
Support VPNs for secure remote access.
Log activity for rapid incident response.
Block malicious websites and non‑work apps to protect users and increase productivity.

Why Pairing Fibre with a Firewall is a Great Idea

Fibre delivers fast, symmetrical bandwidth essential for cloud apps, video conferencing and backups. Pairing that connectivity with a dedicated Firewall ensures high performance isn’t offset by exposure to threats. The Fibre plus Firewall bundle gives you:

Speed and security in one purchase.
Simpler billing and deployment with Vox.
Managed support to keep both connectivity and protection performing.

Sophos Firewalls with Vox: What You Get

The key benefits include the following:

Advanced threat protection against viruses, ransomware and hackers.
VPN support for secure remote workers and branch offices.
Centralised logging and reporting for faster incident handling.
Options to block websites and non‑work apps to boost staff productivity.
Backed by Vox 24/7 support and clear pricing with no hidden costs.

October special: Fibre plus Firewall bundle

This October, Vox is running a limited‑time Fibre plus Firewall bundle special. It’s an ideal time to:

Move to faster Fibre connectivity;
Add enterprise‑grade Sophos Firewall protection; and
Consolidate services and simplify billing.

Enquire early to reserve bundle availability and special pricing.

How To Get Started

Assess your needs in terms of the required bandwidth, number of users and remote access requirements. Then:

Choose a Vox Fibre package and Sophos Firewall level.
Book installation and configuration with Vox support.
Activate monitoring and policies with assistance from Vox 24/7 support.

Protect Your Network with Vox and Sophos

By protecting your sensitive data, devices and systems from threats like malware, hackers, denial of service attacks and malicious software, firewalls are a fundamental component of any network security strategy.

Frequently Asked Questions

What is a Fibre plus Firewall bundle?

A Fibre plus Firewall bundle combines Vox Fibre internet connectivity with a managed next‑generation Sophos Firewall, to deliver both high performance and network security in a single package.

Why should I buy a Firewall if I already have Fibre?

Fibre gives you speed; a Firewall protects that connection. Without a Firewall, your fast connection can make attacks more damaging. A combined solution ensures both performance and protection.

What protection do Sophos Firewalls provide?

Sophos Firewalls include intrusion detection and prevention, anti‑malware and ransomware protection, VPN support, web and app control, and central logging for incident response.

Who is the Fibre plus Firewall bundle suitable for?

The bundle is ideal for small businesses and larger organisations that need reliable Fibre speeds with enterprise‑grade security and managed support.

When is the Vox October special available?

Vox will run the Fibre plus Firewall bundle special in October 2025 – contact us to confirm availability, exact pricing and terms.

Can Vox manage the Firewall for me?

Yes. Vox offers managed services and 24/7 support to help configure, monitor and maintain your Firewall and connectivity.

Will a Firewall slow down my Fibre connection?

Properly configured next‑gen Firewalls are designed to protect without significant performance impact. Vox matches Firewall capacity to your Fibre speed to preserve throughput.

How do I enquire about the October bundle?

Click here on the Vox website to request details and a tailored quote.

Protect Your Kids from Online Predators

Posted on 8 October 202521 October 2025 by Vivienne Fouche

Some practical thoughts to guide parents and grandparents

It can’t happen in my home… can it?

Just because your children are playing online games in the safety of your home doesn’t mean that they are safe from perverts.

This is the reality of today’s digital world.

It’s hard to believe, but every parent’s worst worry is now partly digital: how to protect kids from online predators who can reach children through games, apps and social networks in the safety of your own home. This guide discusses online grooming, practical steps you can take at home, and how tools from Vox and Norton™ can help you keep children safer online.

[Editor’s note: This article comes with a sensitivity warning, particularly for parents, grandparents and other concerned family and friends.]

According to the United Nations Children’s Fund (UNICEF), in South Africa, according to its ‘SA Kids Online Study’, one-third of children in the country are at risk of online violence, exploitation and abuse.

One-quarter (25%) of those surveyed confirmed that they had added people whom they’d never met face-to-face to their friends or contacts list.
Similarly, nearly one-fifth (18%) of those surveyed had sent a photo or video of themselves to someone they had never met in real life.

These stats also confirm just how naïve and vulnerable children can be – and why parents and guardians need to protect them.

Protect kids from online grooming_1

And so, when we read about the pervasiveness of online grooming, your first response as a parent might be: ‘It can’t happen in my home – can it?’ but your second response should be: ‘How can I make absolutely sure that it doesn’t?”

With Vox and global cybersecurity expert company Norton™, parents can exert real parental control by setting up tools to help your kids explore the Internet more safely.

Unpacking Online Grooming

In decades past, parents and caregivers worried about ‘flashers’ – perverts lurking around schools in long coats, who waited to suddenly give their young victims an eyeful that they weren’t expecting.

Today, the perverts are looking for the reveal to be the other way around – and the effects can be far more lingering and devastating.

Online grooming

Norton™ warns that, as part of the attempted grooming process: ‘…predators may spend months steadily getting to know their potential victims. They might start this process by contacting children as they play popular online games such as Fortnite or Minecraft.

‘…Once predators gain the trust of their victims, they will then steer conversations more often toward sexual topics and will eventually ask children to engage in sexual conversations, send explicit photos, or meet them in real life.’

Reports have also surfaced of cyber predators infiltrating another online game popular with kids, namely Roblox.

But there ARE ways to fight back – and in the Vox family, we’re definitely here to help.

The Danger Lurking Behind Everyday Apps

Vox has teamed up with Norton™, which provides industry-leading antivirus and security software for PC, Mac and mobile devices.

According to Norton, children today gravitate toward social media apps that allow them to connect easily with their friends. But these social networking apps and websites are also favoured by predators who use them to communicate with their intended victims.

Norton says that, in addition to online games, some of the apps that predators may use to communicate with children include WhatsApp, Snapchat, TikTok, Kik, Monkey, Whisper and Chat Avenue.

For any parent, it’s frightening to think about the multiple ways that predators can use technology to find and target their victims.

So let the experts take care of it for you.

child 1073638 1920 | Vox | Protect Your Kids from Online Predators

What Norton and Vox can do for you

Vox has partnered with Norton to make industry-standard protections readily available to families with Norton Family and Norton 360 providing one app for many devices.

These tools don’t replace conversations, but they give you clear alerts, activity reports and the ability to set safe boundaries.

Smart monitoring allows parents to monitor search terms, videos and app downloads; receive alerts for unsafe behaviour; and get detailed activity reports.

In addition, options such as location tracking allow you to define safe zones for your children and receive real-time alerts if those boundaries are crossed. Children can share their location through the mobile app.

All of these safety features – and many more – are available from Norton’s comprehensive protection for your devices and online privacy.

Protect Kids from Online Predators at Home

UNICEF says that keeping children safe online also relies on parents and caregivers maintaining open communication; using technology to protect children; spending time with them online; and encouraging healthy online habits

Talk regularly and openly: Start conversations about online life the same way you’d talk about who your child plays with in the street. Ask gentle questions: who are your friends online? What games do you play? What apps do you use?
Agree house rules: Device-free zones (dinner table, bedrooms at night), time limits for play, and rules about sharing photos or personal information.
Use parental controls: Industry tools such as Norton Family and Norton 360 offer activity monitoring, content filtering, screen-time limits, location supervision and alerts for risky behaviour. These tools help you set boundaries while still allowing kids to explore.
Co-play and co-view: Sit with younger children while they play online and encourage older children to show you new apps and settings. This builds trust and gives you a live view of who they interact with.
Check privacy and friend lists: Make sure profiles are set to private, review followers and friends together, and remind children never to share addresses or phone numbers in chats.
Watch for signs: Increased secrecy, sudden changes in behaviour, new devices or new online friends that appear overnight are all red flags.

Balancing Safety and Privacy

Monitoring doesn’t mean spying. Explain to your child why you’re using parental controls and that the aim is safety, not punishment. As children grow, shift from more direct monitoring to regular check-ins and shared agreements about responsible online behaviour.

Quick checklist for parents and grandparents (bullet list for snippet targeting)

Have an open conversation about online risks this week.
Set simple house rules for devices and sharing.
Install parental controls and review activity reports weekly.
Make social profiles private and review friend lists together.
Know how to report abuse to the app/platform and to local authorities.
Keep devices in communal spaces for younger children.

Before our world became as digital as it is today, parents only had to worry about their children’s safety in the physical environment. Today, we have to be concerned about online predators that can access our homes through our digital devices.

This is all a lot to think about, so why not let Vox and Norton take care of it for you with our comprehensive and proactive suite of solutions?

We’re here to help you keep your children safe in the online world for as long as possible without becoming another statistic. Please click here for more information.

“Making the decision to have a child is momentous. It is to decide forever to have your heart go walking around outside your body.” ~Elizabeth Stone, author

Frequently Asked Questions

How can I tell if my child is being groomed online?
Look for signs such as secrecy around devices, sudden new friendships, unexplained gifts, changes in mood or sleep, or attempts to isolate the child from family. If a child is using private messaging apps or deleting chat histories, take note and ask open, non-judgemental questions.

What do Norton parental controls actually do?
Norton Family and Norton 360 provide content filtering, web and search supervision, screen-time controls, social media monitoring, location supervision and alerts for unsafe behaviour. They produce activity reports so you can spot potential problems early.

Will parental controls invade my child’s privacy?
Used thoughtfully, parental controls are a safety tool. Be transparent: explain why you’re using them, involve your child in setting the rules, and gradually reduce monitoring as your child demonstrates responsible behaviour.

At what age should I set up parental controls?
Start young, because even pre-schoolers benefit from basic content filtering and supervised access. For older children, combine tools with conversation and digital literacy lessons so they understand safe behaviour.

What should I do immediately if I suspect grooming?
Stay calm, listen to the child, preserve any evidence (screenshots, chat logs), report the account to the platform, and contact local authorities or child-protection organisations for guidance.

Where can I get help in South Africa if I need to report abuse?
Report serious threats to the police (SAPS) and the platform where it occurred. Seek support from child-protection organisations and trusted local counselling services.

Wires Tangled? Meet Vox Wireless

Posted on 7 October 20257 October 2025 by Suhail Dinat

Tired of getting your wires crossed? Meet Vox Wireless – it’s fast, it’s flexible, and it’s cable-free.

If you’re like us, you can’t stand tangled wires and installation delays. They’re enough to drive anyone up the wall – and maybe it’s time to cut the cords (literally). Meet Vox Wireless, which gives South Africa a simpler, faster way to get connected. No cables, no digging, and no long waiting periods. Whether you’re a business owner, working from home, or just streaming your favourite series, it’s the tangle-free solution to instant connectivity across the nation.

First – what exactly IS Vox Wireless Internet?

Vox Wireless Internet is a high-speed, LTE and 5G service which provides reliable Connectivity without the use of cables. Imagine the same highly advanced networks which power up our smartphones, just made better (think optimisation for home/business use). The best part? It’s quick-install friendly. Users need to simply plug in, power up, and they’re connected – there’s no need for extensive Fibre trenching, cabling, or technical setups.

In short form?

Vox Wireless delivers fast and stable Internet without intense installation by using LTE and 5G Networks.

So, why go with Vox Wireless?

Reliable Coverage Across the Nation

Vox Wireless Internet covers most suburban, metro, and even semi-rural areas. Whether you’re in JHB, George, or somewhere outside Bloem, there’s a solution for you.

It’s Instant Connectivity Which Works Well

Skip the waiting list and destroying your pavement. Vox Wireless allows you to connect within mere minutes of unboxing. It’s literally as simple as insert SIM, plug, and get Connected for good.

Connectivity for Every Need

Whether LTE for price or 5G for speed, both options provide low-latency connections which can handle gaming, working, streaming, or even video calls.

The Support you Need

With 24/7/365 Technical Support, you’ll never be left offline. Setup, general assistance, or even performance checks – you can enjoy real life support from real people.

4. Backed by Vox’s Award-Winning Support

Vox’s 24/7 customer care ensures that you’re never left offline. From setup help to performance checks, you’ve got real support from real people.

How Does it Compare to Fibre?

Feature	Wireless	Fibre
Setup Time	Days	Weeks
Mobility	Wireless	Fixed
Installation	Plug and Play	Digging/Technician Needed
Best For	Quick Setup	Fixed Locations

Whether you’re setting up a quick business or living in an area without Fibre coverage, you can stay connected without compromise with Vox Wireless.

Who Needs This?

Remote Workers who often need quick but stable Internet Access
Students requiring simple and affordable Connectivity
Business Owners seeking reliable backups for outages
Outskirt Users who can’t get Fibre, but have a strong LTE/5G presences

Frequently Asked Questions

Q: Is Vox Wireless Internet fast enough for streaming and gaming?
A: Yes. Vox Wireless offers high-speed LTE and 5G plans with low latency, ideal for HD streaming, online gaming, and virtual meetings.

Q: Can I use Vox Wireless for my business?
A: Absolutely. Vox provides business-grade wireless packages with guaranteed uptime and dedicated support for commercial users.

Q: How do I check if Vox Wireless is available in my area?
A: Visit vox.co.za and use the coverage checker to see if LTE or 5G wireless is supported where you live or work.

Q: Does Vox Wireless replace fibre?
A: It can. For many users, wireless is just as fast as fibre — but without the cables. However, fibre may still suit those needing symmetrical upload speeds or unlimited data for heavy use.

Conclusion:

If you’re tired of double-sided tape and over cluttered workspaces, Vox Wireless Internet is a clean and simple solution. It’s fast, ready when you are, and most importantly reliable. Enjoy Internet made easy and live life in the Wireless Lane.

Cut the cables, keep the speed – get Vox Wireless today.

Microsoft Family and Personal Licences Unlock the Power of Ai

Posted on 15 September 202515 September 2025 by Vivienne Fouche

The speed at which artificial intelligence (AI) has transformed from being a niche technology into a mainstream tool these past few years is astonishing. The key differentiator in the recent AI journey has arguably been the introduction of ‘generative AI’, meaning a type of AI that can create new content and ideas, including conversations, stories, images, videos and music.

Artificial intelligence is the broader concept of making machines more human-like. It includes everything from smart assistants like Alexa, chatbots and image generators to robotic vacuum cleaners and self-driving cars. Generative AI is a subset that generates new content meaningfully and intelligently.

Generative AI has been a major step-up from the relatively simple chatbots that we’ve been used to for a while now. For some people, it’s exhilarating and for others, a little intimidating.

In this article, we look at Microsoft Copilot – a generative AI chatbot developed by Microsoft – and how it can help people in their work and home lives with the Microsoft 365 Personal and Family plans.

But first, let’s take a quick glance at how we got to this point.

ai generated 8620394 1280 smaller | Vox | Microsoft Family and Personal Licences Unlock the Power of Ai

From ELIZA to LLMs

The history of generative AI dates back further than you might think, to the 1960s in fact. The first historical example of generative AI was called ELIZA, created in 1966 by Joseph Weizenbaum, a computer scientist and professor at the Massachusetts Institute of Technology (MIT). ELIZA was a talking computer program that would respond to a human, using a natural language and responses designed to sound empathic. We could say that ELIZA was the first chatbot!

weizenbaum at computer w eliza | Vox | Microsoft Family and Personal Licences Unlock the Power of Ai — Image courtesy https://www.cbc.ca/radio

The transition from basic chatbots to advanced platforms like Microsoft Copilot represents a shift from rule-based interactions to large language model (LLM)-powered conversational AI.

Microsoft explains that LLMs: ‘are advanced AI systems that understand and generate natural language, or human-like text, using the data they’ve been trained on through machine learning techniques.’

Traditional chatbots are limited by their predefined scripts, while today’s generative capabilities allow for context-aware and human-like responses, enabling more natural and flexible interactions.

Let’s fast-forward to the 21st century. In November 2022, OpenAI introduced ChatGPT, a generative AI combined with large language models. This was closely followed by Microsoft Copilot in 2023.

The combination of generative AI training with large language models has resulted in artificial intelligence that is able to think and reason. With today’s ‘smarter chatbots’, we’ve achieved a new level of artificial intelligence – they can perform research; support reasonably good writing; and generate realistic videos, audio and images.

So how can Microsoft Copilot help you and your family members?

Technology Working Smarter for the Whole Family

M365Copilot HeroBanner Apps BLOG FEATURE | Vox | Microsoft Family and Personal Licences Unlock the Power of Ai

Microsoft 365 Copilot is now available in Microsoft 365 Personal and Family plans.

It’s an AI-powered assistant built right into the Microsoft 365 ecosystem – a digital assistant designed to help you with a range of tasks and activities. It’s not just a chatbot bolted onto Office but instead can interact with your content, understand context, and execute complex tasks using your data securely.

You could think of it as a digital co-worker that understands your documents, spreadsheets and conversations, and then helps you work faster with automated ideas.

Microsoft Copilot can create drafts of content, recommend different ways to reword something you’ve written, suggest and insert images or banners, create PowerPoint presentations from your Word documents, and many other helpful things.

With your licence, enjoy intelligent features like:

Smart suggestions for faster document creation and editing;
AI-driven insights to help you stay organised and make informed decisions;
Enhanced security with AI-powered threat detection for peace of mind; and
Personalised experiences tailored to your preferences and usage patterns.

From seamless collaboration to smarter everyday tools, Microsoft’s AI integration ensures that you get the most out of your Personal and Family plans.

Bring the future to your fingertips with cutting-edge AI features included in our Family and Personal licences. Whether you’re managing household tasks, boosting productivity, or exploring creative projects, our AI-powered tools are designed to simplify your life and elevate your experience.

Choose a Family or Personal licence today and step into a world where technology works smarter for you – and the whole family!

Why LTE Failover Isn’t Optional (Unless You Like Chaos)

Posted on 9 September 202511 December 2025 by Suhail Dinat

What’s the Internet Equivalent of Loadshedding?

We call it downtime.

You know the drill: a web page won’t load, YouTube freezes (on company time, of course), and emails sit in the Outbox like they’re on strike. The office collectively stares into space like it’s Y2K all over again. Sound familiar? It happens—especially with our competitors. And the reason is simple: no LTE failover.

Here’s the Honest Truth: Your Primary Connection WILL Fail (at some point).

The hard and unfortunate question is not *if* your primary connection will fail, but rather *when*.

Maybe there’s a network glitch. Maybe there’s a dusty SIM Card somewhere. Maybe a bird lands near a datacentre. Nobody knows, but at some point, your connectivity will drop and your business is in serious trouble if it doesn’t have sufficient backup.

This is where LTE Failover enters the chat: consider it your digital airbag, parachute, safety net – or all of the above.

- Fibre line failing? LTE steps up like the consummate sidekick.
- No drama, no downtime, no angry mails to IT.
- When your primary line drops, your LTE failover can pick up the slack.
- And that’s a guarantee.

Fact: Downtime = Costly.

Dropped Connectivity isn’t just lost time on Facebook. It affects your bottom line.

- Offline systems usually result in lost sales.
- Combine this with client trust breakdowns – because why should they pay if you can’t respond?
- Bored staff = chaos – and everyone suffers as a result.

Even a short, minor outage can snowball into major losses. Ironically, said losses are usually more than what you would have spent on a backup solution.

Downtime is Costly

Downtime isn’t just a frozen meme or delayed emails—it hits your bottom line:

- Lost sales because your online systems are offline.
- Client trust breakdown—if you can’t respond, why should they pay?
- Bored staff and chaos—everyone suffers.

Even a short outage can snowball into a major loss—often more than the cost of a backup solution.

Why LTE Failover, and not just a UPS?

If Fibre = Batman, then LTE = Robin. Also, one is for power outages, whilst the other is for network problems. Big difference. Also…

- An LTE Failover boasts automatic switching, which kicks in almost instantly.
- By running on mobile towers and not the same trench as your main line, the same outage is not going to affect different networks.
- Emergency-only, but ready 24/7, it’s the always on standby solution you need.

It’s better than a generator because, let’s be real, everyone is used to surviving without power. Losing Wi-Fi, though? That’s just tragic.

Who Needs LTE Failover?

Simply: anyone who hates staring at a blank screen when the Wi-Fi dies.

More specifically:

- Retailers – offline doesn’t process payments.
- SMEs – can’t afford downtime disasters.
- Remote workers – because unpaid leave is not a solution.
- Any business – productivity stops when your internet does.

Enjoy Business Continuity, Not Buzzwords

Sure, IT folks love terms like resilience and redundancy. We like it simple: stay connected, always.

Forget “future-proof” and “foolproof”—just avoid buggy Teams calls mid-client meeting. Connectivity isn’t a luxury, it’s a must-have.

So, do you risk downtime—or get yourself an LTE failover? Spoiler: downtime always loses.

Get the parachute. Get Vox LTE Failover.

FAQs

What is LTE failover and how does Vox LTE Failover work?
Vox LTE Failover automatically switches your internet traffic from a failed primary line (fibre/DIA) to a mobile LTE connection. Because it uses mobile towers rather than the same trench as your primary line, the backup stays live even if the main line is down.

Why do I need Vox LTE Failover for my business?
Downtime costs money and trust. Vox LTE Failover keeps payments processing, emails flowing and Teams calls alive so you don’t lose sales, frustrate clients or waste staff time during outages.

How fast is Vox LTE Failover — what speeds can I expect?
Vox offers scalable packages (typical speeds include 5, 10, 20, 50 and 100 Mbps with asymmetrical options). Packages are matched to business needs so standby performance is reliable enough to maintain core operations.

Will LTE failover stop all downtime problems or replace other backups?
LTE failover protects against network outages, not power-loss issues. It’s complementary to UPS/generators — think fibre = Batman, LTE = Robin. Use LTE for network resilience and UPS/generators for power continuity.

Who is Vox LTE Failover best suited for?
Any business that can’t afford to be offline — especially retailers (card payments), SMEs, remote workers and branch sites. If you hate staring at a blank screen when Wi‑Fi dies, you need failover.

Is the service managed and how quickly does it switch over?
Yes — Vox provides a managed service with automatic, near-instant switchover and 24/7 support. Installations are done by Vox‑certified installers and user training is included.

Is Vox LTE Failover scalable and cost-effective?
Yes. Packages can be upgraded as your business grows and, in most cases, the cost of a failover solution is far lower than the losses suffered during even a short outage.

How do I get Vox LTE Failover or request a quote?
Contact Vox New Business Sales: +27 (0) 87 805 5050, Business Support: +27 (0) 87 805 0500, email info@voxtelecom.co.za or visit vox.co.za to request a quote or more details.

Enabling People Through Technology

Posted on 27 August 2025 by Vivienne Fouche

People of Vox: Spotlight on Natalie van der Merwe

“Technology is best when it brings people together.” ~ Matt Mullenweg

As the Vox Head of Products: Telephony, Natalie van der Merwe is another long-serving Vox employee who embodies so much about what makes the company great. She’s smart as a whip, innovative in her thinking, excited about technology and how it can empower people’s lives, and an all-round ‘Just Plain Nice Person’ who is loyal to the core. As such, she embodies many of Vox’s values and is a great fit within our ‘work family’.

Natalie also played a significant role in facilitating remote and hybrid working arrangements for so many Vox customers when Covid struck the world in 2020 – more on this later!

Having joined in July 2008, she’s now clocked up 17 years at Vox and is surprised to find that the next big milestone – 20 years – isn’t that far off. Let’s dive into Natalie’s pathway at Vox.

The Journey to Date

“The great growling engine of change – technology.” ~ Alvin Toffler

“I feel like I’m part of the furniture at Vox now,” says Natalie with a smile when we talk about her recent 17-year work anniversary. “Actually, no – not part of the furniture, because the furniture’s come and gone more than I have!”

Natalie cropped2 | Vox | Enabling People Through Technology

She explains that “Telephony is just another word for PBX, really. So it’s always been PBXs since I started with Vox, with my role and the parameters changing over time.”

Natalie started at Orion Telecom, in 2008, which was then bought by Vox. Before that, she’d been in the PBX industry since 2000. “When I joined, I discovered that, while Orion was trying to get into the PBX industry, they were still very newly in this space, so I was able to put my experience to good use in helping to build up this new side of the business.”

Since then, says Natalie, Vox has probably offered its customers over 10 different types of PBX solutions while she’s been on board. Her passion and talent meant that she moved swiftly from starting out as a PBX Product Manager to becoming a Senior Product Manager, and then promoted to Head of Products: Telephony.

From Hardware to the Cloud

“Our business is about technology, yes. But it’s also about operations and customer relationships.” ~ Michael Dell

62bad55ed7d2e1904f805d38 phone | Vox | Enabling People Through Technology

“When I first started in this industry, even before my Vox days, telephony was very much a hardware business,” says Natalie. “A PBX was something that you sold – it got installed at the customer’s office and everybody could see, touch and feel it. And then we had an evolution!

“I remember that I was about two or three years in at Vox – around 2010 / 2011 – when we launched our first cloud PBX, which was challenging for me at the time – and no doubt for most of my industry peers – because I’d never been involved with cloud PBXs previously But, as technology marches continually forward, we made the shift.”

Natalie clarifies that from Vox first starting to sell cloud PBX systems, up until early 2020, there was still a significant amount of hardware being sold. “However,” she notes, “at the same time, there was also a serous chip shortage globally, which was a really big issue, because many of the components of the products that I sold needed these chips to function.

“Simultaneously, the word was starting to spread about the advantages of cloud telephony options, with its features that included video calls, remote working and mobility. And then, of course, Covid arrived, with the result that everything just speeded up – significantly!”

Before the first whispers of a frightening new global pandemic started doing the rounds in early 2020, Natalie and her team had already been looking into cloud PBX options, which was to prove highly fortuitous.

The Covid Pandemic Kicks Cloud PBX into Play…

“What new technology does is create new opportunities to do a job that customers want done.” ~ Tim O’Reilly

remotwork Covid 5071617 1280 | Vox | Enabling People Through Technology

“I’d started looking at a couple of cloud PBX competitors, and we’d done some testing. I’d even started out some research and development (R&D) projects before Covid loomed. And so, when it did arrive, we were able to move very quickly, launching around July / August 2020.

“When you think that we went into lockdown at the end of March that year, it was just four months later that we were able to launch and offer our customers fully tested and researched cloud PBX solutions to help South Africans continue working remotely, as efficiently as possible.”

Four months is an astonishingly short timeframe in which to launch a new product!

Natalie continues: “We sold our first PBX solutions as semi-cloud. After that, in just under a year, we went completely cloud-based, and we haven’t looked back! It provides all the functionality to facilitate ease of remote working, and everything a business needs for unified communications, with its core components of voice calling, messaging and video conferencing.

“Those phrases were such buzzwords just 10 years ago, but they really started coming into play in South Africa for us during Covid. At Vox, we were very proud to be able to help South African businesses and individuals carry on thriving during Covid and beyond. Having the right technology and tools really can make life better.”

On the Home Front

“Innovation is the outcome of a habit, not a random act.” ~ Sukant Ratnakar

Moving away from Natalie’s work persona, we find that she has an interesting heritage, with her father being South African ‘to the core’, and her mother born in Italy. Natalie herself was born in the small Karoo town of Beaufort West, where she lived with her parents for the first year of her life.

“My mom came over with her parents on a ship from Italy – as you did in those days – when she was about four or five. I’ve gone over to see where she originally came from, and where my grandparents lived, which was very special. “I’m also married – to my high school sweetheart – and we have a beautiful 15-year-old daughter who keeps us very busy, as all teenagers do.”

Besides doing some very worthy charity work in her spare time, Natalie relaxes and unwinds with a group of friends who all like to craft. “We get together every couple of months to do something creative. So far it’s involved a lot of painting, for example we’ve painted welcome mats, canvases, bags… We’ve also tried out lipstick making, a macrame class, making chocolate truffles and doing ‘zentangling’… It’s nice to just de-stress and have a good laugh with your friends.

20250826 174138 resized | Vox | Enabling People Through Technology

“I still do ‘zentangling’ in my spare time, which is so much fun! It’s actually just scribbling, but you get patterns and you create… Instead of scrolling on my phone at night, I grab a book and the zentangling is a great way to clear my mind a little bit.”

IMG 20250215 WA0009 resized | Vox | Enabling People Through Technology

Natalie works from home three days a week and is at Vox’s Johannesburg head office for the other two, an arrangement that suits her. “It’s great to have the option of really getting through my work while I’m at home,” she clarifies, “but those couple of days in the office also serve to re-connect with my colleagues, and experience the company’s energy and friendly vibe. I’m very fortunate to work with team members who are very hands-on and helpful, and always happy to learn new things.

“I think that Vox’s employees are one of the company’s greatest strengths – our culture is one of hard work, but also being prepared, always, to reach out a helping hand whenever anyone has a need.”

And of course, it’s partly thanks to Natalie and her team that Vox employees – and customers – have the option of being able to work from home in the first place, using Vox’s cloud-based telephony and unified communications solutions!

A Constantly Evolving Journey

“It’s not that we use technology, we live technology.” – Godfrey Reggio

As well as Vox’s friendliness and family vibe, Natalie appreciates the company’s culture of innovation, its agility and senior management’s open-door policies.

“In a way it never actually feels like I’ve worked for the same company all this time, because there have been mergers and acquisitions, new CRM systems, and of course an ever-evolving succession of new product offerings. Within our industry, technology changes so quickly that sometimes it’s challenging to keep up.

“It means that yes, you’re on your toes, but it also means that you’re always offering, or preparing to offer, something relevant. The next thing is always coming along, which is fun and enjoyable. And so that’s a great thing about my job – there’s never a dull moment, and my work is always interesting!”

Natalie believes that the world is at the next phase of a massive change with the advent of artificial intelligence (AI).

“This will affect the work of anybody who’s selling tech and services – it’s the next evolution! And in the technology world, if you’re not on the bandwagon with what’s happening, you’ll be left behind. If Vox had never launched that first cloud PBX, where would our telephony division be today?”

“Technology like art is a soaring exercise of the human imagination.” – Daniel Bell

Natalie art 1 | Vox | Enabling People Through Technology

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