Thought leadership

People of Vox: Spotlight on Trisha Francey  There’s something magical about successful women in the workplace. Perhaps it’s because it’s an honour to be living...

Understanding Internet throughput   Think about travelling to work on the highway. During peak traffic hours, those 120 km per hour signs are essentially redundant—there...

The Economic Benefits of a Locally Based Solution Operational efficiency and customer satisfaction are critically important for contact centres. However, looking to global providers for...

How the Travel Industry Needs to Get Connected   From the moment that plane commuters reach their destination, travellers around the world can immediately hear...

A partnership designed to revolutionise customer engagement in SA Poor customer service can have a serious impact on the overall health of your business. In...

People of Vox: Spotlight on Lunga Hoho When you meet Desktop Support Technician Lunga Hoho, you realise very quickly that he’s a ‘People Person’, through...

Because we love you, we’re pulling a real life “but wait, there’s more!” Strap in, it’s cliché and infomercial time. Back by popular demand, but...

There are few things in life more painful than Eskom. Death perhaps, taxes (LOVE us some VAT increases), the price of petrol, Elon Musk –...

There’s an old saying that goes: “You get what you pay for.” It’s self-explanatory, implying simply that inexpensive goods or services are likely to be...

Tips to make sure you’re getting what you signed up for Picture the scene. It’s early afternoon and your small one is streaming HD videos...