Vox, a leading internet service provider, saw their growing customer needs for a reliable and cost-efficient unified communications and collaboration (UC&C) solution with a proven track record and a solid feature set. As a result the company partnered with 3CX in 2020, and achieved Titanium Partner status in 2021. This is a proud accomplishment in such a short time frame. Vox achieved this milestone through exceptional customer service, deep technical understanding and loyalty to the 3CX solution.

“We needed a PBX solution that would meet customer needs for a UC&C solution that was affordable, agile and scalable. As we were expanding into new markets, we recognised the need for a solution that would allow us to invest in a PBX solution that would add value to our portfolio and allow us to create relevant offerings with next-generation technology,” explains Natalie Van Der Merwe, head of Telephony at Vox.

Vox ISP forms part of the Vivica Group and provides connectivity, communication and collaboration-related services to home users, businesses and large enterprise customers both in South Africa and in the UK. The company uses multiple technologies, tier-1 platforms, and advanced skills and expertise to curate solutions that meet a variety of customer needs. In 2020, Vox realised that its original combination of open-sourced, on-premises and cloud-based services provided a very basic PBX functionality which wasn’t capable of meeting changing customer expectations.

The company needed a product that would deliver UC&C with high levels of support and a solid feature set while remaining affordable and accessible for its customer base.

“When we started looking for a solution in 2020, we faced significant issues,” says Van der Merwe. “Many of the available solutions lacked on-site support, then there was the global chip shortage, the rising cost of hardware, and a lack of functionality and reliability on many platforms. We had to find a balance between technical proficiency, cost and availability.”

Changing PBX brand and platform is a complex task. It can impact the entire business and cause costly disruption to the customer base, so finding the perfect partner was essential to Vox. The company looked into a variety of different technologies before settling on 3CX. Providing the right levels of technology, support, and functionality, the 3CX solution was seamlessly integrated into the Vox business, proving its ease of deployment. It met all of Vox’s criteria – providing customers with a high-end, competitive and accessible PBX solution that didn’t weigh heavily on the bottom line. As an added bonus, technical staff were quickly certified with training provided by 3CX for free – a significant win for Vox as training can often come at a very high cost.

”Vox’s partnership with 3CX has been nothing short of exceptional”, says Mira Gemayel, 3CX Senior Channel Manager Africa, MENA & Asia. They reached our top-tier Titanium Partner status in less than a year, proving their commitment and loyalty to 3CX. Their fast progression, coupled with their unwavering commitment to exceptional customer service, further demonstrates their deep understanding of both 3CX and the evolving needs of their clients. Vox’s success shows 3CX’s ability to enable high-performing partners to reach their sales goals and successfully move up the partner ladder. We look forward to the future successes of our partnership.”

Vox achieved its record Titanium Partner status with a focused and dedicated sales force committed to providing customers with a turnkey solution within the Vox Managed Services portfolio. The company ensured it was certified across the country so customers were assured of peace of mind. Vox also spent time in its R&D labs documenting best practices to ensure teams could deploy working solutions seamlessly.

“The support we’ve been given by 3CX has been superb,” concludes Van der Merwe . “They provided us with extensive information and ensured we have what we need to deliver exceptional customer service. This is a partnership that’s set to grow from strength to strength.”