Which Vox Internet Option is Best for You this Holiday Season?

Staying connected as end-of-year down-time arrives

Our summer stories are starting to happen and the end of the year is really here! But even when we’ve packed our suitcases and made sure the pets are taken care of while we move into down-time, we still want (and need) to stay connected this holiday season.

Summer in South Africa means more streaming, online shopping and banking, video calls with family and online gaming – so choosing the right home Internet, and being aware of Internet options offered by your holiday location, can have an impact on your festive connectivity.

The good news is that, just as we all want a variety of ice cream options at the beach, so Vox has a connectivity option – and speed – to suit every home this holiday season. And in the spirit of the holiday season, we’re running some current and ongoing promotions to sweeten the deal even further.

Vox offers a mix of Fibre, Fixed Wireless, LTE/5G and Satellite options, with each option suited to different needs. So here’s a guide to help you pick the best option for your home, do your research on your holiday Connectivity options, and also make the most of current Vox promotions.

Let’s take a look.

wifi 2 | Vox | Which Vox Internet Option is Best for You this Holiday Season?

 

Fibre To the Home: Best for Top Speed and Reliability

Fibre to the Home delivers high-speed, low-latency Internet directly into your home (or holiday home).

Benefits include very fast symmetrical speeds, which is excellent for 4K streaming, multiple devices and video calls. Uncapped options are available and performance is consistent.

  • It’s ideal for large households, heavy streamers, gamers, households with multiple remote workers (if you must work during the holidays! or when the holiday season is over…).
  • Availability depends on Fibre rollout in your neighbourhood. Installation may take time in new areas.

 

Current promotions linked to Vox Fibre to the Home include Vox Rewards and Fibre Frenzy!

Vox Rewards

  • Vox Rewards is our super-exciting, recently-launched loyalty programme for qualifying Vox customers, offering perks and rewards for staying connected with Vox through home fibre connections. Depending on the tier that you qualify for, you could enjoy a variety of discounts and savings on groceries, fashion, takeaways, tech, travel and more! See vox.co.za/vox-rewards for eligibility and benefits.
  • Fibre Frenzy is a limited-time campaign on Vox’s Home Fibre packages so do check vox.co.za for current Fibre Frenzy deals and exact terms – you can also click on this link for more information.
  • For landlords providing Connectivity to guests, check out our Guest Wi-Fi hospitality bundle.

 

LTE / 5G Mobile Broadband: Flexible and Quick to Set Up

holiday Internet South Africa

LTE / 5G uses mobile networks (LTE or 5G) to deliver Internet to a home router or portable device.

Benefits include fast setup and mobile flexibility. This option is suitable for temporary needs or where Fibre isn’t available yet. 5G can offer very high speeds in covered areas.

  • It’s ideal for urban areas with strong 4G/5G coverage as well as short-term stays and holiday homes.
  • Speed and latency depend on mobile network coverage and local congestion; fairness policies may apply depending on the package.
  • Vox and Telkom are currently running our Uncapped LTE promotion, starting from R589 per month, and including a pocket router as a R199 once-off – check it out.

 

Fixed Wireless (Licensed or Unlicensed Spectrum): Dependable Rural and Suburban Option

fixed Wireless home Internet

Fixed Wireless using microwave signals provides a point-to-point or point-to-multipoint radio link between a home-mounted antenna and a local tower. Its benefits include good speeds and stable connections where Fibre isn’t laid, but line-of-sight to a tower exists. It is often faster and provides a lower latency than Satellite.

  • It’s ideal for suburbs, small towns and rural areas with a Vox radio site nearby.
  • Fixed Wireless requires a professional site survey and performance depends on line-of-sight availability and network capacity.
  • You can find out more on Vox Fixed Wireless to the Home.

 

Satellite: Providing Coverage where Nothing Else Reaches

Satellite Internet South Africa

Internet delivered via Satellite dishes is ideal for remote or rural properties beyond terrestrial networks. Its benefits include coverage that is available almost anywhere, making it perfect for some coastal areas, farms and remote homes, including holiday rentals.

  • It’s ideal for houses outside Fibre and mobile coverage areas, where connectivity is otherwise unavailable.
  • Higher latency means that it’s not ideal for competitive gaming. In addition, weather can affect reliability, and costs/data policies may be higher than terrestrial options.
  • Find out more on Satellite connectivity.

 

Considerations for the Holidays (and Beyond)

A few factors should be considered as you think about your Connectivity options for the holiday season and even next year, if you want to take advantage of our Vox Rewards programme.

 

Vox launches Kiwi Wireless

  • If you stream 4K, game and have many users, Fibre is your best bet.
  • If you need a quick setup or a temporary solution, LTE/5G works well.
  • If you’re in a small town or on the fringe of Fibre rollout, Fixed Wireless often gives the best compromise of speed and reliability.
  • If you’re remote and need coverage regardless of location, Satellite is the reliable fallback.

 

Practical Tips Before You Switch

Vox usually runs localised or seasonal promotions (discounted installation, bonus data or limited-time bundle savings). Check the Vox website regularly, including the promotions pages, for the most up-to-date specials and Ts and Cs. Here are some tips:

  • Check coverage: Use the coverage tool on vox.co.za to see what’s available at your address.
  • Match package to use requirements: Choose speeds that suit your household’s peak usage.
  • Ask about promos: Promotions can change monthly, so ask a Vox consultant about current offers and how long they run, and you can also check here.

 

Check coverage and current Fibre Frenzy or Vox Rewards offers at vox.co.za or on the latest deals page, or call Vox Consumer Support on 087 805 0530 for a personalised recommendation.

South Africans work hard and they play hard also, and never more than during our end-of-year summer holiday season! Stay connected with Vox – we have a solution for your location and your needs, no matter what time of year it is.

ice cream 2202605 640 | Vox | Which Vox Internet Option is Best for You this Holiday Season?
You always have choices – and sweet deals! – with Vox!

 

FAQs

Which Vox option is best for streaming and gaming during the holidays?
Fibre is best for low-latency, high-speed needs like 4K streaming and gaming. If Fibre isn’t available, 5G or fixed Wireless are the next-best options.

What is Vox Rewards and how do I join?
Vox Rewards is a loyalty programme for qualifying customers. Visit vox.co.za/vox-rewards to see eligibility and benefits.

What is Fibre Frenzy?
Fibre Frenzy is Vox’s limited-time promotion on selected Fibre packages. Check the Vox website for exact bundles and promotional periods.

How do I know if Fibre is available at my home?
Use the coverage checker on vox.co.za or contact Vox support to confirm availability for your address.

Is Satellite Internet good for a holiday home?
Yes, Satellite brings connectivity to remote holiday homes, though latency and weather impact should be considered.

Can I use LTE/5G as a permanent home solution?
Yes, in areas with strong coverage LTE/5G can be a permanent solution, especially where Fibre isn’t available, but check data fairness policies.

How long does installation take for Fibre or fixed Wireless?
Installation times vary by location and demand — ask Vox for a projected install date when you sign up.

Can I switch between Vox services if I move or change needs?
Yes. Vox offers different home connectivity products and can advise on switching based on coverage and your new address.

Harnessing Technology’s Power to Transform Lives

Meet our Experts: Spotlight on Theo van Zyl

At Vox, we value, support and actively engage people with the levels of expertise that we require to keep us moving forward as a company. In this edition of ‘Meet our Experts’, we find out more about Theo van Zyl, who heads up the Wireless Department. Theo reflects on a lifelong relationship with communications technology, his journey into product leadership and his ambitions for extending connectivity across South Africa.

 

“The thing was called ‘fire’, and it was brought back to the cave by Og the inventor, who said he found it eating a tree. You had to keep it in a little cage of stones, he said.” ~ From ‘How It All Began…’ by Terry Pratchett

Question: What do Theo van Zyl, Head of Wireless at Vox, and Og the Inventor, also known as ‘the first caveman to cultivate fire’ and brought to us by author Terry Pratchett, both have in common?

Answer: They are both obsessed with the latest technology of the day, and how it can be used to help people and improve their lives.

fire 925573 640 1 | Vox | Harnessing Technology’s Power to Transform Lives

(Editor’s note: You can read the short story of Og and his lifelong quest to master early technology here. Be warned: you will probably laugh out loud.)

Moving onto a more serious note…

People have been fascinated by the technology of the day for as long as we’ve been human, and for Theo, a life-long and highly practical love of technology began when he was still a child. Today, as Vox’s Head of Wireless, he is focused on building nimble teams and customer-first products, as well as bringing affordable connectivity to South Africa’s citizens, no matter where they are in the country.

We speak to Theo and find out more about how technology is front and centre in his life, both at work and at home, on a daily basis.

 

Telecomms in His Veins

Theo was still in primary school when his passion for electronics and communication began, and he describes fixing radios and building circuits as a child.

How and Why Wonder Books 1 | Vox | Harnessing Technology’s Power to Transform Lives

“My interest started with the ‘How and Why’ book range, especially electronics,” he explains. “As a child, I built electronic projects that did actually work, and I was always dismantling electronic equipment to understand the underlying processes. As a teenager, I made pocket money by repairing and building electronic circuit boards.”

That early curiosity matured into technical depth across analogue telephony, telex, data modems and later fibre, LTE and satellite. He also studied e‑commerce at Unisa and was involved in early online billing and payment gateway projects. His breadth of experience shows through in his product approach: he is comfortable with legacy systems and keen on combining them with modern ideas.

 

A Multi-Disciplinary and Empowering Team Leader

With more than three decades’ experience, including some 15 years heading up another ISP, Theo is a veteran of the telecommunications industry.

He explains: “From running around fixing analogue data copper line services, I have also spent time as a lecturer in data communications, mathematics and electronics. I then moved into practical roles in electronic data interchange, IP network design and product management across multiple disciplines – which is what I love the most, and where I’ve now been for around 25 years.”

He says: “Today, my job focus includes defining product strategies and managing the life cycles of products, leading the Wireless product team members, and ensuring that company strategic and financial goals are met. A key piece of the puzzle in delivering an end-to-end product portfolio includes cross-functional collaboration with areas across the business, including systems, marketing, PR, sales, channels, finance, networks and service delivery.”

Theo aims to keep his team at a manageable size so he can stay engaged with each area without losing control. He leads a compact team, organised around specialist areas, as follows: “Craig oversees Wi‑Fi for both consumer and enterprise; Chris and Kaylee look after LTE, 5G and APN products; Kathleen manages satellite services; Nikita handles microwave wireless; and Kolofelo manages manual feasibilities and operational tickets.”

Theo Craig Kathleen CROPPED | Vox | Harnessing Technology’s Power to Transform Lives
L to R: Craig, Theo, Hendrik (Q-Kon account manager for Vox Satellite) and Kathleen

 

Theo and Chris Boshoff CROPPED 2 | Vox | Harnessing Technology’s Power to Transform Lives
L to R: Chris and Theo

Daily work for Theo is very collaborative. He coaches and empowers his team, preferring to avoid micromanagement, and values bringing the broader team together to get multiple perspectives on a problem: “Micromanagement kills creativity,” he says. “I prefer to give people the freedom to try, possibly fail, and learn. I actively support piloting and experimentation, provided it doesn’t breach regulatory or company policy!”

 

Vox and Theo: The Perfect Fit

download 1 | Vox | Harnessing Technology’s Power to Transform Lives

With Theo’s leadership characterised by empowerment, rapid decision‑making and a tolerance for well‑informed risk, he was understandably drawn to Vox’s culture and strategy, which embraces being nimble and cultivating a low‑red‑tape environment that gets things done quickly.

“Here at Vox, if the boss says do it, then you do it because you know you have the go-ahead!” he notes, contrasting Vox with organisations that can take 18 months to bring a product to market.

“This ability to act rapidly, combined with a collaborative culture where colleagues readily help each other, is what I value most. At Vox, things happen fast. I believe we are better positioned than many competitors because we can move quickly, learn speedily from experiments that don’t work, and then try another approach if need be.”

IMG 20250730 093846 | Vox | Harnessing Technology’s Power to Transform Lives

Theo positions product management as an end‑to‑end responsibility: “As our esteemed CEO, Jacques du Toit, is known to clarify, ‘You need to be the CEO of your own product’, meaning end to end, across every cost, every vendor, every customer interaction.

“This means being hands-on across finances, marketing, vendor relationships, costing, sales enablement and customer experience. Customer experience is also a priority: if internal processes let customers down, product teams must own the problem, resolve a customer’s issues, and implement improvements into future workflows.”

 

Affordable LEO Connectivity for Wider Access

“Technology is teaching us to be human again… the ability to witness and experience the lives of others anywhere around the world, often in real-time, awakens in us our innate empathy for each other.” ~Simon Mainwaring, businessman and author

Theo has a vision of being part of the rollout of affordable connectivity to rural and underserved communities through Low Earth Orbit (LEO) Satellite services. He describes this as being a major personal and professional ambition: getting low‑cost, operational LEO services into South Africa so that rural citizens can access connectivity comparable to urban Fibre or LTE users.

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“I believe Vox is uniquely positioned to pursue this and capable of delivering services, with the success of GEO services bearing testimony to this. I am confident that Vox can achieve our goal of bringing connectivity to all rural citizens over time,” he says.

“I am passionate about the amazing possibilities that LEO satellite services could bring to the people of South Africa, bringing excellent connectivity to anyone across the country, no matter how remote they might be. My ambition is to launch an affordable LEO service so that rural South Africans can access connectivity the same way people in towns do.”

 

Hobbies and Hacking (You Can’t Make This Stuff Up…)

Away from work, Theo is an enthusiastic electronics hobbyist and home automation enthusiast. In the past, he’s also embraced amateur radio activity: he holds a ZR licence and recalls sending data between computers over radio long before dial‑up became widespread.

He has spent the last decade building smart home systems that incorporate voice‑enabled control for gates, lights, pool pumps, alarms and energy monitoring using remote cloud management, and is proficient at integrating different ecosystems such as Alexa and Google. For Theo, it’s not just a hobby but shows his passion for telecommunications in the workplace now brought into the home environment: “Home automation is not a gimmick for me – it’s about integrating ecosystems to make life easier and more efficient.”

smart home 2769210 640 1 | Vox | Harnessing Technology’s Power to Transform Lives

He’s walking the talk, in other words. He’s also been known to carry out at least one ethical hack in his time….

Theo once accessed a public Wi‑Fi system that was not secure when he was eating out at a restaurant in Brooklyn, Pretoria. Realising that their Wi-Fi was vulnerable, and being a regular at the restaurant, he quickly hacked into their system while browsing through the menu: “I printed a warning on the restaurant’s printer and alerted the waiter at my table about the need to separate their guest and internal networks…”

(Editor’s note: So, not your average customer when waiting tables then!)

professional caterer writing clients orders notepad bill 1 | Vox | Harnessing Technology’s Power to Transform Lives
“Excuse me, but I think you just said that you hacked the restaurant’s Wi-Fi system, did I hear you correctly?”

The astonished waiter alerted the manager on duty and needless to say, the next time Theo went to eat there, the Wi-Fi network was significantly upgraded and stronger – although knowing Theo, he could probably have got in again if he’d really wanted to…

The incident underscores his practical focus on security and the real risks of poorly configured public Wi‑Fi.

It also underscores the fact that Theo really does know what he’s talking about – he combines deep technical knowledge with a pragmatic, people‑centred and fundamentally caring approach to launching and scaling services in a rapidly evolving connectivity landscape.

“I am grateful that my experience in the industry, starting with analogue telephones, telex machines, data modems and growing into today’s technology gave me exposure to areas that I never thought I would ever be involved in,” he says. “At Vox I can leverage on that experience and influence and create products that are customer centric and deliver real value, to help change and improve people’s lives.”

And just like the short story mentioned at the beginning: Isn’t technology and progress amazing?! Here at Vox, we are grateful for people like Theo who help us to keep moving forward. Never change, Theo!

“…several up-and-coming young apemen had got the idea and they invented Civilisation – eventually. The village grew. Some of the open plain was turned into fields. Pretty soon hunters like Hal were beginning to look a bit foolish. That’s how it all began.” ~ From ‘How It All Began…’ by Terry Pratchett

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Vox Launches Kiwi Wireless to Bring Fibre-like Broadband to South African Homes

Uncapped, unshaped data with no fair use policies, Kiwi Wireless is about to change the face of connectivity in South Africa

Vox, a specialist provider of top-class internet and voice solutions for homes and business, has announced the launch of Vox Kiwi Home Wireless, a new consumer broadband service that delivers a fibre-like experience without the need for trenching or cabling. Powered by Tarana’s next-generation technology, Kiwi offers speeds of 50 Mbps, 100 Mbps, and up to 200 Mbps, on an uncapped, unshaped and unthrottled line.

Fibre-like Speeds where Fibre Can’t Reach

Designed for South African households that don’t have access to fibre and where installation is prohibitively slow or expensive, Kiwi Wireless offers customers a simpler wireless alternative. One that delivers exceptional connectivity without the need for extensive infrastructure or disruption.

“Consumers have told us that they want fibre-quality internet without the hassle and with no fair-use policies or unpredictable throttling,” said Nikita Appelman, Product Manager for Wireless at Vox.

“Vox Kiwi Home Wireless is a smooth and simple alternative to disruptive trenching or fibre installation delays, offering consistent, high-quality connectivity people can rely on. Installation is also painless – a small, flat panel antenna is mounted on the roof connected to a router inside the home.”

The result is consistent connectivity for streaming, remote work, online learning and smart home devices, without the disruption of trenching or digging.

Affordable Costing

Vox Kiwi Home Wireless is also launching at an affordable price point, making it an accessible choice for consumers. It costs R849 per month for the 50 Mbps service with installation priced at just R999 as a once-off fee.

This upfront cost is competitive, lowering the barrier to entry for households wanting a trusted connectivity solution that doesn’t leave their wallet gasping. The 100 Mbps service is available for R1,039 a month and it is possible to upgrade to the 200 Mbps option if the home fits specific conditions, such as proximity to high sites.

Vox has a proven track record. The Service spans more than five million homes across South Africa, spanning both major metros and smaller towns.

Vox Kiwi Home Wireless is giving South Africans more choice,” says Appelman. “If you can’t get fibre or you don’t want the wait and disruption that comes with installing fibre, then you can use Kiwi to get connected almost immediately. The service is fast and consistent and is designed to deliver high-quality connectivity.”

Vox Kiwi Home Wireless with the Vox backing, brings unmatched quality and reliability and a   fresh and innovative new product offering to the South African consumer.

Available to order from 19 November 2025, with installations handled directly by Vox’s national support and service teams, Kiwi Wireless is the perfect fit for consumers who want access to the digital lifestyle without having to hurry up and wait for fibre.

Kiwi Wireless offers choice – a way to access a modern, connected lifestyle even when fibre isn’t feasible. With transparent pricing and uncapped data, it’s a practical, future‑ready option for many South African homes.

Ready to stop waiting for fibre? Discover Kiwi Wireless and order here:

 

FAQs

What is Vox Kiwi Home Wireless?
Vox Kiwi Home Wireless is a fixed wireless consumer broadband service using Tarana technology that delivers fibre-like speeds (50/100/200 Mbps) without trenching or cabling.

Is the data capped or throttled?
No. Kiwi is uncapped, unshaped and unthrottled, and it does not have a fair‑use policy.

How is Kiwi installed?
A small flat panel antenna is mounted on the roof and connected to a router inside the home. Installation is managed by Vox certified teams.

Who is Kiwi best suited for?
Households without access to fibre, properties where trenching is expensive or disruptive, renters, and anyone needing a quick, reliable broadband solution.

Does Vox provide support and maintenance?
Yes. Vox handles installation and ongoing support through its national service teams.

How do I check availability at my address?
Visit the Vox Kiwi product page and enter your address to check coverage and order options: https://www.vox.co.za/wireless-to-the-home/

Vox Loyalty Rewards Programme: Helping Households Save More on Everyday Deals

Introducing the Vox Loyalty Rewards Programme…!

Vox, one of South Africa’s leading internet and communications companies, has launched a free, tiered loyalty programme that rewards customers with instant value discounts across groceries, fast food, retail, travel, technology and education.

Delivering everyday savings to customers, the programme launches with two tiers – Bronze and Silver – and is free for qualifying customers, offering impressive vouchers and discounts that have an immediate financial benefit.

“The Vox loyalty programme rewards customers for great payment behaviour and for being long-standing users of our products and services,” says Claire Williamson. Senior Product Manager – FTTH at Vox. “The programme is designed to provide our users with tangible benefits they can use to save money and improve their quality of life, every day.”

Customers qualify for the programme by being a Vox fibre-to-the-home subscriber and paying their account consistently via debit order. It is being launched in partnership with a specialist loyalty platform that manages established brand relationships across South Africa, and will provide customers with access to digital coupons, vouchers and discounts from the outset. This means Vox customers can save money instantly on the items they purchase every week rather than niche benefits or gimmicks.

Vox loyalty rewards programme

At launch, the programme introduces two tiers – Bronze and Silver – with Gold and Diamond tiers to follow, and the savings are substantial. Silver tier members will have access to grocery coupons of up to R1,250 per month at leading retailers, while Bronze tier members will enjoy monthly fast-food vouchers and retail gift card discounts of around 10%.

Vox loyalty rewards programme

Vox developed the programme to address two business realities. The first, a need to retain customers where non-payments are often the cause of churn. The second, is to provide even more value to customers in a saturated fibre market where differentiation and customer care make a difference. Incentivising customer payment choices and preferences and recognising those who have remained with the company are a smart way to reward loyalty and build engagement.

“We want our customers to know how important they are to our business and longevity,” says Williamson. “Their commitment to our brand should be recognised with rewards that show our commitment to them.”

From the moment customers join Vox, they can start redeeming real savings with more value unlocked as they move through the different loyalty tiers. Vox will be consistently refreshing the offers and vouchers on offer and testing new categories, like dining and health and wellness, to keep the experience dynamic and fun.

The Vox rewards model is deliberately straightforward: customers qualify by being a Vox FTTH subscriber who pays their account consistently via debit order and can immediately begin accessing benefits. Membership is free, with rewards scaled by points earned, reinforcing Vox’s position as a market differentiator in the ISP industry as the first to offer a free rewards system.

“Households need real savings, not gimmicks,” said Williamson, Vox. “By working with loyalty rewards partners, we’re bringing grocery, food and retail value straight into the homes of our fibre customers. It’s a benefit you can use every week, and it grows the longer you stay with us.”

Why not register today to start enjoying the benefits available to you through Vox Rewards? Visit our website at https://benefits.voxrewards.co.za  – the process of signing up and participating in the programme is simple!

Join the Vox loyalty programme – check your eligibility and explore your Rewards!

 

Frequently Asked Questions

Who can join the Vox loyalty programme?
Qualifying customers are Vox Fibre to the Home subscribers who pay their accounts consistently via debit order.

Is there a fee to join, and how do I register?
There is no fee to join – membership is free for qualifying customers. Visit our website at https://benefits.voxrewards.co.za  – the process of signing up and participating in the programme is simple!

What rewards are available at launch?
The programme launches with Bronze and Silver tiers. Bronze members receive monthly fast-food vouchers and retail discounts; Silver members additionally get access to grocery coupons to the value of up to R1,250 per month.

How do I move from Bronze to Silver (or higher tiers)?
Rewards scale with points earned for consistent payments and tenure. Continue paying by debit order and maintain good payment behaviour to progress through tiers.

How do I redeem my vouchers?
Vouchers and coupons are issued digitally via the Rewards platform and can be redeemed at participating partner retailers according to each offer’s terms.

Which retailers and partners are included?
Vox has partnered with a specialist loyalty platform that manages established brand relationships across South Africa — participating retailers will be listed in the rewards portal and updated regularly.

Who can I contact for help with rewards or eligibility?
Contact Vox customer support for questions about eligibility, account status or voucher redemption.

Constantly Going Above and Beyond Expectations

Meet our Experts: Spotlight on Peter Motaung

At Vox, we value, support and actively engage people with the levels of expertise that we require to keep us moving forward as a company. In this edition of ‘Meet our Experts’, we find out more about Peter Motaung, who works in the Fibre to the Business Department as a Service Manager. Peter is known amongst his colleagues as being a calm, positive leader who is simultaneously kind and caring, while still promoting accountability and responsibility among his team members. 

 

“There are no traffic jams along the extra mile.” – Roger Staubach, American Professional Football Player

Having been with Vox for 17 years already, Peter has progressed through various technical and operational roles during his time with the company so far, which has helped him to understand Vox’s business holistically and comprehensively.

In short, he’s someone who’s always prepared to ‘go the extra mile’, and his colleagues can always count on him to assist and solve any challenges – one of the reasons he was the first ever winner of the ‘Voscars Awards’, Vox’s internal achievement acknowledgements!

We find out more about this humble and well-liked Vox all-rounder.

Voscars | Vox | Constantly Going Above and Beyond Expectations

 

A Customer-Centric Focus

Peter explains: “I’m the service manager for Fibre to the Business, with a dedicated focus on fibre network operator (FNO) partner Frogfoot. My role centres on managing relationships and communication between internal project managers, suppliers and customers. Our aim is to ensure that we deliver quality service within timelines and meet the business’s financial expectations.”

A critical part of Peter’s day-to-day responsibilities involves keeping a firm focus on the client. He explains the core challenge succinctly: “Everyone has got a process. Everyone has a timeline, but I think that at the end of the day, our customers are at the centre of everything, and communication is key. Failure to communicate properly with your customers is like putting yourself into the ‘blackout’ situation of load shedding!”

He believes Vox is differentiated in the market by its customer experience: “Our customer experience is the defining factor for us. I firmly believe that we are reliable and transparent with our customers.”

Understanding the Business Holistically

Peter joined Vox as a Level One call-centre agent and quickly progressed through various technical and operational roles, including in the monitoring team and later in the ‘Fishbone’ department.

He explains: “This was an ADSL aggregation solution designed to combine multiple ADSL lines for higher throughput. ADSL is, of course, being phased out today, but when I worked in the Fishbone department, we aggregated multiple broadband lines and thereby allowed businesses to experience far higher connectivity speeds than were previously available. It was an innovative and extremely effective solution before Fibre became widely available.”

Peter also spent time in message and collaboration (email setup) and later joined the advanced team handling firewalls and virtual private networks (VPNs). He recalls those moves as formative and says: “The variety of departments gave me many different types of experiences of connectivity, which came together to help me understand the business end-to-end.”

Peter attributes much of his development to the people he has worked with and the leadership experiences he was exposed to during his journey, including interacting with long-serving seniors along the way. But the learning journey is nowhere near over, he says: “Despite my relatively long tenure at Vox to date, I think I still have a lot to learn, and I’m very much looking forward to it!”

Peter Motaung cropped | Vox | Constantly Going Above and Beyond Expectations

Lifelong Learning

Peter first prepared for his journey within the Vox family through his early studies after school, when he completed his entry-level IT qualifications, namely A+ and networking (N+) courses, over two years.

The A+ certification is the industry standard for starting an IT career, preparing individuals for roles like becoming a help desk technician, field service technician and IT support specialist. In turn, the Network+ certification builds on the A+ certification and is suitable for people who want to specialise in network administration and support roles.

Peter followed a pragmatic approach to his learning by first studying to get his initial qualifications completed, and then growing his qualifications further while working. He first worked for a printing company after completing his tertiary education and then got a position at Vox after about two years.

He explains: “I was very fortunate in that Vox supported my further training, and I was able to complete an NQF Level 5 project management course through the relevant SETA (Sector Education and Training Authority). Vox gave me a great opportunity to start ‘unpacking’ what I had previously studied, and then take it further.

“I found studying while working to be both challenging and exciting, and the practical relevance of the courses made it easier. This was because even though I was studying, it didn’t really feel onerous because I could at any time bring an understanding of what I was studying into the day-to-day operations of my work, which I appreciated and enjoyed.”

Peter makes it plain that he regards himself as being a lifelong learner: “Staying relevant requires ongoing learning, and it’s my intention to continue studying in various ways,” he says enthusiastically. “I also enjoy mentoring interns and passing on practical knowledge.”

For those looking to learn from his own example, Peter says: “Be eager to learn, resilient, and passionate about leadership. Vox offers a vast array of products and divisions to explore.”

Giving Back to the Community

“A person is a person because of other people.” – South African proverb highlighting the importance of community

Away from work, Peter is involved in mentoring in a different way: he helps to run a football club for children in his hometown. He explains: “I grew up in the small Free State town of Arlington, and I cherish its closeness and the feelings of safety and community that I experience there whenever I go back for a visit. I take great pride in giving back to the town that raised me by trying to help and empower young boys through soccer.

“Together with my cousin, I co-founded an under-13 soccer team in Arlington, which I continue to support, both financially as well as with my time and energy, today. The club has about 25 boys aged roughly nine to 14 and is known as the ‘Young Masters’ – the boys themselves came up with the name, and it expresses their desire to excel and move forward with the sport. The club operates with a focus on discipline and keeping the kids engaged in healthy sports, and away from other, potentially negative influences.”

keeper 7509424 1280 | Vox | Constantly Going Above and Beyond Expectations

He adds that the club follows a practical approach by keeping the parents involved and ensuring that limited training days mean that schoolwork isn’t neglected.

“The club is guided by a regular coach who is helped by a number of volunteers. Everyone involved is motivated to work together to keep the youngsters off the street and out of trouble, and help them to become future leaders. I hope that one day my own young son, who is still under five, will want to join the Young Masters!”

Creating Order from Complex Situations

Both at work and away from it, as well as on and off the soccer field, Peter’s message is consistent and positive – his colleagues say, with great affection, that he carries out his work with a boundless energy and a commitment to doing things the right way.

His long tenure at Vox has given him broad technical and operational insight, and he frames his work with a genuine customer-first philosophy. He combines his professional focus with genuine community engagement through the Young Masters football club, which embodies his ongoing interest in learning and mentorship. You could say that Peter has truly ‘mastered’ the art of moving forward with positivity and grace.

“Having to deal with a complex situation, bringing disparate stakeholders together and coming up with a solution to exceed customers’ expectations, is something that I find both challenging and exciting – it’s what I enjoy most in life! And above all else, communication is always key,” he concludes.

Now launched – Vox Rewards!

Everyone Loves Getting Cash Back…

The good news is out – the Vox Rewards programme for our loyal clients has been officially launched! As household budgets continue to take strain for millions of South Africans, we’ve designed our Vox Rewards programme – available since the 17th of November – to help our customers with a variety of ways to get through the month.

We’re proud that our loyalty programme sets us apart from our competitors by offering extra value to our clients, through the provision of carefully chosen lifestyle benefits. By signing up with Vox Rewards, customers are given access to thousands of Rands in monthly savings, through discounts and coupons from some of South Africa’s favourite brands.

rewards for Vox customers

Vox customers, both new and existing, will be rewarded with retail choices, fast food options, travel discounts, reduced prices on tech and gadgets, access to lower costs for online education options, online retail and stationery purchases, and up to R1,250 in grocery rewards every month (Silver Tier only).

Simply by signing up with Vox Rewards, Vox customers get help with their budgeting and planning, across a number of different categories.

Vox Rewards programme

  • Calling all fashionistas: Update your wardrobe with up to 10% off retail gift cards from Edgars, Legit, Style and Beaver Canoe OR get 10% off online purchases at BRANDZ.
  • Enjoy takeaways: Treat your tastebuds with discount coupons from KFC, Steers, Debonairs Pizza and Hungry Lion.
  • Enjoy travel deals: With partners including FlySafair, Citiliner, Intercape and Luxliner.
  • Tech and gadgets: Keep up to date with Dress Your Tech, and enjoy up to 25% off (minimum spend of R500 online), as well as up to 8% off ASUS.
  • Online learning: Empower yourself through access to online learning through IT Upskill.
  • Online Stationery: Enjoy 10% off all your online stationery purchases at Statesman Stationery.
  • Groceries (Silver Tier only): Save up to R1,250 on groceries every month by using your Shoprite & Checkers coupons.

 

As you can see, the Vox Rewards are designed to help our customers with financial assistance in a holistic way.

Why not register today to start enjoying the benefits available to you through Vox Rewards? Visit our website at https://benefits.voxrewards.co.za  – the process of signing up and participating in the programme is simple!

We look forward to signing up our new and existing customers and helping you to put real cash value back into your wallet.

 

Frequently Asked Questions

What is the Vox Rewards programme?
Vox Rewards is a loyalty programme for qualifying Vox customers that provides discounts, coupons and monthly savings across retail, food, travel, tech, online learning and groceries.

When did Vox Rewards launch?
Vox Rewards officially launched on 17 November 2025.

How do I sign up for Vox Rewards?
Register at https://benefits.voxrewards.co.za and follow the on‑screen steps to join.

How much can I save on groceries?
Silver Tier members can save up to R1,250 per month using Shoprite & Checkers grocery coupons.

Which partners and discounts are included?
Partners include Edgars, Legit, BRANDZ, KFC, Steers, Debonairs, FlySafair, Dress Your Tech, ASUS, IT Upskill and Statesman Stationery, among others.

Where can I find full terms and more information?
Visit https://benefits.voxrewards.co.za/terms or the Vox Rewards sign‑up page for full terms and conditions.

 

Vox Rewards programme

Fibre-Like Microwave Connectivity with Vox Kiwi Home Wireless

When ‘Kiwi’ means more than just nicely-packaged Vitamin C

Vox is shaking up some common kitchen features into Connectivity territory with our newest offering: Vox Kiwi Home Wireless.

Yes, it looks like a kiwi fruit (the branding).

Yes, it’s microwave (the connectivity technology).

No, it’s got nothing to do with your kitchen and everything to do with your Internet Connectivity!

Vox Kiwi Home Wireless is a Fixed Microwave connectivity solution available countrywide in selected areas where Fibre isn’t available, providing a Fibre-like experience and quick installation. So let’s take a look at what makes it such a juicy offering.

 

Not Just for the Kitchen

Fixed Microwave Internet – also known as Wireless – is a great alternative to Fibre, especially in areas where the Fibre Network Operators (FNOs) haven’t yet laid the required cabling infrastructure. Microwave signals provide a fixed wireless broadband connection through a high-capacity Microwave radio link, with speeds up to 200Mbps, and widely available.

The Vox Kiwi Home Wireless service is Uncapped, Unshaped and not restricted to any Fair Use Policy – it’s perfect for the home user who needs more for less!

  • Having a capped connectivity service essentially means that your internet access will be cut off as soon as you reach your data cap.
  • Uncapped Internet plans with a Fair Use Policy (FUP) limit the amount of data you can consume at your purchased speed. If your data threshold has been reached, then your speeds will be slower for the rest of the month.
  • Uncapped internet plans without a Fair Use Policy (FUP) don’t limit the amount of data you can consume and do not throttle your service. Users don’t have to worry about exceeding data limits and facing slower speeds or additional charges. Connectivity is never interrupted, providing a seamless browsing experience regardless of your usage experience.

 

And so, Vox Kiwi provides an uncapped, No FUP Fixed Microwave connectivity option that gives you constant, reliable and fast access to the Internet at all times, meaning that you will experience no drop in your connection speed, and you’ll have access to fast and reliable internet at all times – perfect for online gaming and streaming.

 

How It Works

Vox Kiwi Home Wireless

The Vox Kiwi Home Wireless service provides a Fibre-like-experience, with low latency and low jitter, and high throughput.

Vox Kiwi uses the latest fixed Microwave technology, meaning we will be installing a small flat panel (about the size of a A4 sheet of paper) on your roof, as opposed to using a Fibre cable, as well as providing you with a free-to-use Wi-Fi router!

It’s quick to deploy in feasible areas, with no delays caused by trenching requirements and wayleave approvals, as occurs with Fibre installations (a wayleave is a contractual agreement between municipalities and a telecoms provider, enabling the provider to install, maintain and repair telecoms equipment).

Vox provides easy upgrades, to a service of up to 200Mbps, and our Managed Service offering provides you with 24 / 7 / 365 support.

 

When Life Gives You Lemons…

lemons 2434941 640 | Vox | Fibre-Like Microwave Connectivity with Vox Kiwi Home Wireless

Vox took note of the old saying that says: ‘When life gives you lemons, make lemonade’, meaning that when you’re faced with a challenge, find a way to sweeten it. In this case, we prefer to say: ‘When life gives you lemons, choose Kiwis instead’, meaning that when Fibre is unavailable in your area, choose Fixed Microwave!

Now isn’t that something to sweeten the deal? Contact us for more information.

 

FAQs

What is Vox Kiwi Home Wireless?
A fixed microwave (fixed wireless) internet service from Vox that uses a roof‑mounted flat panel antenna to deliver Fibre-like connectivity where Fibre isn’t available.

Is Kiwi Home Wireless uncapped?
Yes. Vox Kiwi Home Wireless is uncapped and offered without a Fair Use Policy (no FUP), so you don’t face throttling when you use more data.

What speeds can I get with Kiwi Home Wireless?
Packages scale up to 200Mbps in feasible areas. Exact speeds depend on site feasibility and the package you select.

How long does installation take?
Installation is typically quick once feasibility is confirmed because it doesn’t require trenching or wayleave approvals; exact lead times depend on local scheduling.

Do I get a router and equipment?
Yes. Vox supplies the roof-mounted microwave panel and a free-to-use Wi‑Fi router as part of the service.

Is Kiwi Home Wireless suitable for gaming and streaming?
Yes. With low latency, low jitter and high throughput, it’s well suited to online gaming, streaming and real-time applications.

How do I check if Kiwi Home Wireless is available at my address?
Visit vox.co.za to check availability in your area. Availability is determined by line‑of‑sight to the nearest microwave site.

Launching Vox Rewards!

A Little Help Goes a Long Way

We’re living in turbulent times, and many of us are getting hammered (financially) on all fronts. And so Vox is proud to be the first local ISP to offer our customers, both new and existing, a brand-new…

*drum roll*

*it-really-doesn’t-get-much-better than this*

loyalty programme, named Vox Rewards, which is guaranteed to help you stretch those Rands, and put a bit of sense back into your monthly budget!

Vox loyalty programme

Our favourite local blogger, The Good Things Guy, has also commented on how cash-strapped many South Africans are right now – does any of this sound familiar?

  • Picking which bill will go unpaid this month;
  • Choosing cheaper options in the grocery store;
  • Cutting back on data; and
  • Skipping meals (when you’re not on a diet)?

 

If none of the above apply to you right now, then they could surely mean something to someone you know?

wallet 3548021 1280 | Vox | Launching Vox Rewards!

Perhaps these scenarios are also familiar:

  • Persuading your carnivorous teenagers that ‘meat-free Mondays’ should be done for the household grocery budget as well as the planet;
  • Scouring online ads for specials (coffee!); and
  • Not being offended when you get offered the pensioner discount at the till, when you’re still some years off retirement age.

 

The struggle is real.

And so Vox is thrilled to announce the launch of Vox Rewards, which is being offered to both our new and existing Home Fibre clients. Designed in tiers – you can work your way up the levels – Vox Rewards will offer our customers access to thousands of Rands in monthly savings, discounts, vouchers and coupons from some of South Africa’s favourite brands!

The Rewards available will vary depending on the tier that you’re on, but include the following from some of our favourite local brands:

  • Enjoy up to R1,250 monthly in grocery savings (tier dependent);
  • Tickle your tastebuds with discounts on takeout;
  • Enjoy deals on travel, tech and gadgets, and online stationery;
  • Empower yourself with savings on online learning;
  • Get access to free legal or medical advice; and
  • Put your best fashion-foot forward with fashion retailers.

 

Vox Rewards

At Vox, we’re working together to help you navigate the challenges of the economy, and put real savings back into your pocket.

Now you can once again make ‘meat-free Mondays’ a personal choice, and not a financial survival strategy.

Watch this space – and our social media platforms – for more information coming soon!

Live Life in the Rewards Lane with Vox Fibre. Call us on 087 805 0003 for more information.

 

FAQs

What is Vox Rewards?
Vox Rewards is Vox’s new tiered loyalty programme offering discounts, vouchers and savings to both new and existing customers.

When does Vox Rewards launch?
Vox Rewards launched on 17 November 2025. Watch our social channels and your Vox account for full details.

Who is eligible for Vox Rewards?
Qualifying Vox customers, both new and existing, are eligible. Benefits depend on the tier you reach.

How do I join Vox Rewards?
Qualifying customers will receive launch and sign-up instructions from Vox. You can also visit our sign-up page: https://vox.co.za/sign-up

Are the rewards available nationwide?
Most partner offers are available across South Africa. Specific offers and participating retailers will be listed when the programme launches.

Can I move up tiers?
Yes.  Vox Rewards is tiered so increased engagement and activity can unlock higher-level rewards.

Where can I get help or more information?
Call us on 087 805 0003 for more information.

 

 

Microsoft Teams Voice Options: A Practical Guide for SA Businesses

Navigating Teams Voice Connectivity from Vox

The use of Teams Phone, a cloud-based phone system, transforms Microsoft Teams into a full Unified Communications as a Service (UCaaS) platform, blending Voice, video, chat and collaboration. To enable external calling, organisations can select from a variety of solutions, each balancing simplicity, control and customisation.

The right choice for your business depends on your IT maturity, existing infrastructure and business needs.

In this article we discuss the various options of navigating Microsoft Teams Voice Connectivity from Vox. Collectively, our customers report deployments that are 20 to 50 percent faster, with lower operational costs, and resilience tailored to SA’s infrastructure challenges.

Microsoft Teams Voice: Three Excellent Options to Consider

Microsoft Teams Voice options

Microsoft Teams offers two primary pathways for enabling public switched telephone network (PSTN) or PSTN-replacement (VoIP) calling from within the Teams application, namely:

  • Operator Connect for managed simplicity, and
  • Direct Routing for flexible control.

 

We also discuss:

  • Azure Communication Services (ACS), a developer-centric Platform as a Service (PaaS), for building custom communication apps that extend Teams Phone into other IT assets.

 

The choice for your organisation hinges on factors such as infrastructure, scale and workforce distribution.

In addition, the options aren’t mutually exclusive. For example, you may want or need to use Operator Connect for core users and Azure Communication Services for developer-built bots, or Direct Routing with a Survival Branch Appliance (SBA) for branch offices or sites that can never be without telephony services (for example underground mining).

In short, though, it’s useful to think of your options as follows:

  • Operator Connect suits low-overhead rollouts in regulated sectors such as finance, legal and advisory;
  • Direct Routing fits legacy-heavy environments such as manufacturing; and
  • Azure Communication Services (ACS) is suitable if you’re building custom experiences, for example, Voice in CRM apps, or need extensibility beyond your standard PBX.

 

Operator Connect (OC)

Operator Connect (OC) is a fully managed service where the Vox Voice network enables calling to and from any destination while being integrated directly into Teams. No on-premises hardware is required – Vox peers with Microsoft’s Azure network for seamless integration.

Key features include the following: Number provisioning via Teams Admin Centre, built-in emergency calling, fraud monitoring, and 99.999% SLA from Vox and Microsoft.  OC supports hybrid models (for example: mix with Direct Routing for sites that require offline survivability).

OC is best for organisations prioritising speed and a low IT burden. A deployment can take hours to days, instead of days to weeks, making OC ideal for environments requiring optimal security, fast scaling and low IT burden.

Choose Operator Connect if you are Microsoft 365-centric, want zero hardware (no Session Border Controller appliances – SBCs – or desk phones), and you value the provisioning of managed services with joint Vox-Microsoft support. It’s ideal for cloud-first migrations or when time-to-service in a week or less matters.

Typical industry use-cases include financial services (security, fraud monitoring); higher education or public sector (budget scrutiny, multi-site rollouts); retail and hospitality (high staff churn, thin IT capability across franchises).

Integrations: You could add ACS for AI call summaries and bot-to-human call hand-off.

  • Vox example: A Kwa-Zulu Natal university provisioned 2,400 users in days, inheriting Entra ID policies for seamless multi-factor authentication.

 

Direct Routing (DR)

Direct Routing allows the connection of your existing SIP trunks or PBX to Teams via a Session Border Controller (SBC) appliance. This SBC can be hosted on your premises or in your private cloud, or you can take advantage of Vox’s multi-tenanted SBCs.

With Direct Routing and your own SBC, you retain control over routing and carrier relationships, and with Vox’s shared SBCs we manage routing on your behalf.

Key Features include the following: Advanced call routing (for example failover paths), support for Survivable Branch Appliance (SBA) for local calling during internet outages, and compatibility with legacy endpoints like analogue phones or Digital Enhanced Cordless Telecommunications (DECT.

Direct Routing is best for businesses with complex, on-premises setups needing customisation.  DR setup involves more planning, as well as more IT and scripting skills, and deployment is likely to take weeks to months.

Choose Direct Routing if you need on-prem survivability (for example, SBA for internet outages). DR is well suited for complex routing or when full control over media paths is required, due to its granular control over your calling environment.

Typical industry use-cases include manufacturing and utilities organisations (often incorporating legacy DECT/analogue integrations), or logistics and healthcare, which are typically device-dependent, and where offline survivability is critical).

Integrations: You could add an SBA for offline survivability or integrate ACS for custom analytics.

  • Vox example: A Cape Town logistics firm retained SIP trunks while routing 80% calls via Teams, using SBAs for depots.

 

Azure Communication Services (ACS)

Azure Communication Services (ACS) is a developer-centric PaaS for building custom communication apps that extend Teams Phone into other IT assets.  It’s not a standalone PBX but integrates for scenarios such as embedded calling in apps or AI-driven interactions.

Key Features include the following: APIs for call recording, transcription, video at 720p+, and interoperability with Teams (for example, joining Teams meetings from custom applications or support platforms).

Azure Communication Services is best for innovators embedding Voice into workflows, such as custom contact centres or mobile apps. ACS pairs well with OC/DR for enhanced features without replacing core telephony services or needs.

Choose Azure Communication Services if you’re building custom experiences (for example, Voice in CRM apps) or need extensibility beyond your standard PBX. ACS’s low-code APIs make it accessible for developers, with pay-as-you-go pricing.

Typical industry use cases include tech or consulting (embedded communications in third party applications); contact centres (CCaaS integrations); finance and healthcare (where secure, compliant bots guide incoming calls, and hand off calls to humans where complexity cannot be handled by a bot).

Integrations: Add Teams Phone for hybrid calls and Copilot for AI transcription.

Choosing the right solution for your organisation does not need to be a one-size-fits-all decision. For example, you could start with Operator Connect for 80 percent coverage, layer in Direct Routing for edge cases, and at a later stage add Azure Communication Services for innovation and automation, thus reducing rip-and-replace risks and costs.

Partner with Vox for your Business Voice Requirements

AdobeStock 541152116 resized | Vox | Microsoft Teams Voice Options: A Practical Guide for SA Businesses

Teams Voice options empower South African businesses to future-proof their communications without necessarily overhauling existing ecosystems. Your organisation could deploy Operator Connect for effortless deployment and scale, Direct Routing for control, and ACS for innovation.

Microsoft-centric organisations in regulated or distributed verticals often see 30 to 50 percent efficiency gains from hybrid deployments, while legacy-heavy setups thrive on Direct Routing.

As your local certified partner, Vox demystifies the realities of Business Voice to match your reality. Vox will engage with you in an initial consultation that covers the following points within this practical evaluation checklist:

  1. Infrastructure Audit to ensure highest return on current investments;
  2. Scale and speed requirements;
  3. Compliance and resilience needs;
  4. Customisation requirements;
  5. Integration path needs; and
  6. A total cost of ownership review that factors in hidden costs.

Explore a no-obligation assessment at https://www.vox.co.za/microsoft-operator-connect/.

 

Frequently Asked Questions

What is the difference between Operator Connect and Direct Routing?
Operator Connect is a managed service where Vox provisions calling directly into Teams with no SBC required by you. Direct Routing connects your SIP trunks or PBX to Teams via an SBC that you host, giving you more control and customisation.

Can I mix Operator Connect and Direct Routing?
Yes. Many organisations use Operator Connect for core users and Direct Routing for specific sites or legacy integrations where survivability or specialised routing is required.

Do I need on‑premises hardware for Teams Phone?
Not if you choose Operator Connect. The SBCs are hosted by Vox and each user can use either their laptop or mobile device as an endpoint.

What is Azure Communication Services (ACS) used for?
ACS is for developers building bespoke voice/video features or embedding calling into apps and CRM systems. It is not in itself a Teams calling solution, but complements OC/DR rather than replaces them.

How does survivability work if the internet fails?
Direct Routing can be paired with a Survivable Branch Appliance (SBA) to provide local onsite calling if internet connectivity is lost. Operator Connect relies on cloud availability and can be paired with hybrid designs for resilience.

How long does deployment take?
Deployments vary: Operator Connect implementations can be hours to days for typical rollouts; Direct Routing projects often take weeks to months depending on complexity.

Will Vox support compliance and fraud monitoring?
Yes. Vox provides fraud monitoring and supports emergency calling compliance. We’ll include these requirements in the assessment.

Walking on Sunshine, Bringing the Smiles!

People of Vox: Spotlight on Thandeka Ayanda Nkumbi

At Vox, we believe our employees are the beating heart of our company, with merit and value built into all our available positions. In this edition of People of Vox, we meet Thandeka Nkumbi, who works in the Marketing Department as a Marketing Assistant and Content Creator. Having initially studied Journalism after school, she is now carving out a niche for herself one story and social media post at a time.

When you see Thandeka in the Vox Joburg office, a few things are likely to jump out at you – for example, how she always looks stylish, attractive and well-groomed; her beautiful smile; and how very busy and active she is!

Fashion | Vox | Walking on Sunshine, Bringing the Smiles!
What a beautiful smile… and so stylish

Her colleagues will confirm that our well-known and much-loved Marketing Assistant never seems to stop moving (10,000 steps a day is nothing!). But use a slightly different filter on the camera of your mind’s eye, and a different picture emerges.

Our ultra-feminine office powerhouse says that at home, she’s an ardent football fan who never misses an Orlando Pirates game. And astonishingly, there was a period, just a couple of years ago, when she was in hospital for almost a month with a freak injury, and had to learn how to walk again.

Today, she’s grateful for the opportunity to swap out her famous fashion at work for her soccer shirts at home, as well as the fact that the scar on her leg today means she can still walk those 10,000 steps with ease – but more on this later.

With her finger always on the beating pulse of Vox, Thandeka is at the centre of multiple activities at any given moment. She always knows who’s who in the corporate zoo, and quite frequently where they are as well – just saying….

We get to know more about one of Vox’s bubbliest and most energetic daughters – including news on how her role at work is starting to change. Her story is one of persistence, creativity and resilience, interspersed with many tongue-in-cheek comments and laughs along the way.

 

A Day in the Working Life…

Born and raised in Soweto (originally from Diepkloof), Thandeka joined Vox as an intern in September 2022 and was taken on permanently by December that same year. Well, at Vox we know how to spot our gems!

As a Marketing Assistant in the vibrant, colourful Vox Marketing department, she supports the team – and, in fact, the rest of the company – with a wide range of practical and logistical tasks on a daily basis. Thandeka’s work includes ordering and managing marketing collateral, onboarding suppliers, raising purchase orders, coordinating print production for flyers and brochures, and ensuring that materials arrive on time for sales activations and giveaways.

“When I arrive at the office, I first check my emails while having a cup of coffee,” she clarifies, “because a girl needs all the energy before zikhala (getting busy)! I load new POs and check on submitted ones, and establish if I have orders that I need to pack and send for shipment.  Stock inventory is very important, and so we make sure we keep track of what we have, and if we’re out of stock, we get quotes and order more.”

Media | Vox | Walking on Sunshine, Bringing the Smiles!

Thandeka’s day‑to‑day work requires close collaboration with designers and external vendors and quite a lot of logistical coordination – in short, the kind of hands‑on activity that keeps Vox events and field marketing running smoothly. It also includes a lot of walking…

“I am a people’s person,” she says with a smile, “so I need to chill and talk to my colleagues – from Block A to C, I’m there during the course of my duties! And of course, there’s no way I am not spending time with Paul… my Work Husband.”

(Editor’s note: We hope Paul is reading this.)

Her days are never the same but being hands-on is always a part of it.

“Sometimes I need to organise a collection with the courier company and then I just know in advance that they’re going to send that driver who always argues with me! And then ooh, guess what, other times I have a date… at the storeroom featuring boxes, scissors, and marketing collateral!

“How much time I spend in the storeroom depends on the amount of stock I have, and what’s going on in the company. Some days I spend most of my time there; at others it’s just a short ‘date’ but regardless, I enjoy it. Back to my machine… oh, a supplier is looking for the PO; time for me to chase for approval… time to move. And suddenly it’s home time – ishayile, we try again tomorrow!”

She speaks lightheartedly but the fact is that at any given moment, Thandeka has a lot of irons in a lot of fires, and she always knows what’s cooking (marshmallows, anyone?), and where!

 

How Thandeka’s Vox Journey Began

Graduate 1 | Vox | Walking on Sunshine, Bringing the Smiles!
A proud graduation day!

Thandeka studied journalism at Rosebank College for four years, graduating in 2019 with the hope of pursuing sports communication and commentary. Fate, however – or to be specific, a global pandemic – had other plans when the COVID‑19 disruption of 2020 put those early goals on hold.

She says: “2020 was one of the toughest years for me, both personally and professionally, because we also had a death in our family during this time – the pain went very deep for all of us, and still does, to this day. Professionally, the pandemic stalled the early momentum from my journalism qualification and made job hunting very difficult – like many other people, COVID meant that my dreams were put on pause.”

However, she didn’t lose hope and was eventually able to start steadily rebuilding her path through part‑time teaching work from early 2021, with two different educational institutions: one for primary school children, and another for young adults trying to complete their matric certifications. Eventually, she was presented with an internship offer from Vox, which led to her permanent marketing assistant role at Vox in late 2022.

“I love being part of the Vox marketing team and appreciate the team’s fun and friendly nature – this group doesn’t have a filter! I like the way that we can tease one another while still being supportive. I especially value the sense of unity and family that Vox offers: despite cultural and personality variations, my colleagues always stick together and look out for each other, and this makes me proud to work for Vox.”

The team | Vox | Walking on Sunshine, Bringing the Smiles!
Thandeka with some of her Marketing Team colleagues

 

A Freak Accident

Despite settling in beautifully to her new job, the COVID pandemic was not the only challenge Thandeka would face in her early career – and there was a time in her life when she was definitely not walking on sunshine. In March 2023, she suffered an unexpected setback in the form of a sudden and severe injury to her leg when, on her way to see a family member after work one day, she slipped unexpectedly in heavy rain.

She was rushed to hospital and quickly transferred into the operating theatre as an emergency upon arrival, because her leg was found to be badly injured and a large skin‑graft procedure was required. She then spent almost a month – 29 days – in hospital, and endured weeks of follow‑up treatment and rehabilitation, needing time and patience to regain her confidence and mobility.

 

medical 4510408 1280 | Vox | Walking on Sunshine, Bringing the Smiles!

 

“It was something that was very hard to deal with, because one day I was really fine, and the next day I was lying in a hospital bed with VAC machines (Editor’s note: Vacuum Assisted Closure, which uses suction to help a wound heal) because the wound needed to close before the doctors could start with the process of the skin graft.

“I still experience pain and sensitivity at times, especially in cold weather or after long walks, but I’m grateful that I could recover without losing my mobility and independence,” she adds, “and get back on track with my job.”

And as of the first of September this year, Thandeka’s career path is morphing and changing once again!

 

Evolving into the Next Phase

Thandeka is thrilled to have been recently promoted to the role of Junior Content and Digital Creator, a role that shifts her focus toward social media, content creation and community engagement, for both Vox and sister company Hypa Fibre. Her journalism training obviously makes the content pathway feel like a natural fit.

She’s excited that her new role will be more of a return to what she studied originally, with her writing, storytelling and journalistic instincts applied to social channels, blogs and creative campaigns. And she’s enthusiastic about the creative and investigative aspects of content work: writing posts, producing blogs, and keeping the social presence active and responsive.

smartphone 7639240 640 | Vox | Walking on Sunshine, Bringing the Smiles!

“In my new role, I plan to be highly present on social media, intentionally curious, and open‑minded. I want to learn, test new formats and help to improve Vox’s social offering,” she says enthusiastically. “Over the longer term, I expect my goals and daily tasks to evolve with experience.”

Thandeka expects to spend much more time monitoring social media platforms, studying competitor activity, tracking trends and producing regular content. While she’s super-excited about the promotion, she’s currently balancing both roles until a replacement Marketing Assistant is found.

 

Embracing Her Tomboy Side

Outside work, soccer plays a big part of Thandeka’s life and she rarely misses an Orlando Pirates game: “I’m obsessed, obsessed, obsessed with Orlando Pirates!” she laughs. But her love of the sport extends beyond fandom: she wants to give back by founding a football club aimed at children.

Soccer | Vox | Walking on Sunshine, Bringing the Smiles!
Team spirit!

“For me, sport is a community tool to keep young people engaged, build discipline and provide alternatives to drugs and destructive pastimes in townships,” she says. “I dream of one day running a soccer team to support youth development.”

Thandeka also loves music and enjoys car culture, especially BMW 325 drag racing. She describes herself as a tomboy in some respects, being comfortable in spaces traditionally dominated by men, and with many male friends. Travel is on her bucket list, with Namibia being her top destination.

Thandeka’s story to date – she’s young and it’s still very much unfolding! –  is a portrait of a young professional who has navigated interrupted plans, family pain, and physical injury and recovery, while never giving up on working towards an opportunity that’s aligned with both her training and her passions.

She’s ready to tell stories – and so much more. Thandeka Ayanda Nkumbi is all set to help with shaping meaningful, community‑centred journeys that are grounded in reality – and sometimes soccer! – and guided by optimism and empathy.

She knows how to walk on sunshine! And she plans, both personally and professionally, to help others do the same.

 

Editor’s Update, December 2025:

Thandeka’s writing career is now in full swing! Please click here and here for the first samples of her wit and humour – and watch this space for more!

 

Fashion 2A | Vox | Walking on Sunshine, Bringing the Smiles!
Thandeka brings the sunshine wherever she goes!