100%
SA-owned
voice network
60%
Potential saving
vs legacy PBX
0
Contract tie-ins
month-to-month
24/7
Fully managed
by Vox
The case for change
Fragmented comms are quietly costing you.
Ageing PBX hardware, multiple vendors and personal apps make it hard to work anywhere – and harder to hold anyone accountable. OmniOne replaces all of it with one owned, managed platform.
The challenge
The way it works today
Managing fragmented tools, ageing hardware and multiple vendors is complex, costly and limits where your people can work.
- When the power goes down, so does the PBX
- If calls sound bad, no one owns the problem
- Remote staff use personal numbers and apps
- Multiple vendors bring multiple SLAs
The OmniOne solution
One owner. One SLA. One platform.
A modern cloud PBX on Vox’s own geo-redundant SA voice network – month-to-month, fully managed end to end.
- One owner, one SLA, one support team
- End-to-end quality: fibre to call termination
- No dependency on overseas cloud providers
- Reliable calling, even during power outages
At a glance · packages
A tier for every kind of team.
Month-to-month and fully managed, so you can move people up or down a tier as your business needs change. No PBX hardware, no maintenance surprises.
Get started
OmniOne Core
Everything a team needs to move off old hardware – clean HD voice on the Vox network, with the essentials handled.
From
R59
/user/month
- Cloud PBX & HD voice
- Voicemail
- Basic call forwarding
- Call pick-up & DDI
- Dialling restrictions
Month-to-month, fully managed
Most teams choose this
OmniOne Pro
The full unified experience – work anywhere on the same extension, with routing, recording and CRM built in.
From
R79
/user/month
- Everything in Core
- Advanced routing & queues
- Mobile & WebCall apps
- Call recording & analytics
- CRM integration
- Self-care admin portal
Month-to-month, fully managed
OmniOne is offered as a month-to-month arrangement and fully managed by Vox – scale users up or down as your business needs change. Speak to a specialist for a tailored quote and the right tier for your team.
The full breakdown
Compare the two tiers, line by line.
Every capability that matters when you’re sizing a cloud PBX — from HD voice through to advanced routing, recording and CRM integration. Pick the row that’s non-negotiable for you.
| Capability | CoreGet started | Pro · Most popularMost teams’ choice |
|---|---|---|
| Cloud PBX & HD voice | Yes | Yes |
| Voicemail & basic forwarding | Yes | Yes |
| Call pick-up & DDI | Yes | Yes |
| Dialling restrictions | Yes | Yes |
| Mobile & WebCall apps | – | Yes |
| Advanced routing & queues | – | Yes |
| Call recording & analytics | – | Yes |
| CRM integration | – | Yes |
| Self-care admin portal | – | Yes |
| Competitive calling rates | Yes | Yes |
| Loadshedding fallback to mobile | Yes | Yes |
| Runs on Vox-owned SA network | Yes | Yes |
| Support | 24/7/365 | 24/7/365 |
| Contract | Month-to-month | Month-to-month |
OmniOne is fully managed by Vox – provisioning, monitoring and 24/7/365 support included. Speak to a specialist for a tailored quote and the right tier for your team.
Key features
Everything a modern PBX should do – and own.
Eight capabilities that make OmniOne different: carrier-grade infrastructure Vox builds and runs itself, with the control and resilience SA businesses actually need.
Vox-owned SA network
Geo-redundant, carrier-grade infrastructure built and managed by Vox – no third-party dependency.
Self-service admin control
A web interface to manage users, call routing and reporting – with real-time control.
Mobile & WebCall
The full PBX experience on smartphones and browsers – work anywhere on the same extension.
Advanced call routing
Time-based rules, call queues, IVR and customisable routing for every scenario.
Call recording & analytics
Record calls and access real-time dashboards for full visibility into performance and customers.
CRM & ERP integration
Click-to-dial, screen pops and workflow integration with leading CRM and ERP platforms.
Power outage resilience
OmniOne stays live in Vox data centres. Calls fall back to mobile apps on the same extension.
Tiered plans
Core and Pro tiers that scale up or down as your business changes.
How it works
A call from start to finish – powered by Vox.
Every leg of the call runs on infrastructure Vox owns and monitors, so one team is accountable for quality end to end.
Step 01
Your devices
PC, tablet, mobile or desk phone – all on one extension.
Step 02
Vox network
FTTB/FTTH with voice traffic prioritised across SA.
Verified
OmniOne PBX
Geo-redundant and 24/7 monitored in Vox data centres.
Step 03
Any recipient
Reach any phone and any number worldwide, reliably.
Real-world use cases
Built for how SA businesses actually work.
Growing SME – first cloud PBX
Move from ageing on-premises hardware to a cloud-managed PBX. No capex, no maintenance, scales as you grow.
Hybrid & remote workforces
Office, home and mobile users all operate as one system – one number per user, wherever they work.
Multi-site businesses
Unify calling across all branches. Manage every number, extension and routing rule from one admin interface.
Why OmniOne
Five reasons it’s the right choice for SA businesses.
1
Pure cloud
No hardware. No on-site equipment. Deploy in minutes.
2
SA network ownership
Vox owns the full voice infrastructure – one SLA, end-to-end quality, no overseas dependency.
3
Power outage-resilient
When the power goes out, OmniOne stays live. Calls fall back to mobile apps automatically.
4
Save up to 60%
No PBX hardware, no maintenance surprises and competitive calling – without the capex.
5
Fully managed by Vox
Vox handles provisioning, monitoring and 24/7/365 support. Focus on business, not telecoms.
Frequently asked
Your questions, answered.
Everything you need to know about moving your business voice to OmniOne. Still unsure? A Vox specialist will walk you through it.
Yes! Reliable service providers will prioritize the following:
- Regular security updates
- Network and platform redundancy
- Firewall & intrusion Detection
- Secure Access Controls with role-based permissions and multi-factor authentication (MFA) protocols
It’s always important to ensure you have a failover strategy in place should your internet / data connection go down to ensure continuous communication. Depending on your budget and business size, these strategies could be:
- Deploying a secondary link for failover (i.e. fibre as primary and wireless as secondary / failover)
- Using mobile calling apps allows your users to continue to make and receive calls over the cellular network in the event of link failure.
Yes! Porting your number to the Vox network allows you to keep your existing number/s.
Save on initial and ongoing costs; eliminate office boundaries as employees can work from anywhere. By using a hosted PBX, small businesses can give the impression of being a large organisation with a professional phone system. It’s perfect for multiple sites where centralised and seamless operations are required and hosted PBXs are scalable, allowing your company to add lines or extensions without the worry that you’ll outgrow your PBX.
A Cloud PBX (Private Branch Exchange) is a telephony platform delivered as a hosted service. The PBX infrastructure is hosted in the service provider’s Cloud/network and accessed via the internet.
