In accordance with the Electronic Communications Act of 2005 and subsequent
regulations, Vox Telecom informs its customers they are entitled to the following
rights:
• To be provided with the required service without unfair discrimination
• To choose a service provider of their choice
• To receive information in their preferred language
• To access and question consumer account information
• To protection of personal data and not to have personal data sold to third
parties without permission
• To port a number
• To lodge a complaint (details below) and a right to redress
Vox Telecom endeavours at all times to:
• Act in a fair, reasonable and responsible manner in all dealings
• Ensure that services & products meet the correct specifications contained in all
the relevant laws and regulations
• Not discriminate against consumers on the basis of race, gender, sex, age,
religion, disability, ethnic group or sexual orientation
• Display utmost courtesy and care when dealing with consumers
• Provide consumers with information regarding services and pricing
• Provide consumers with guidance in regard to their customer needs, upon
request
• Keep consumers personal information confidential
• Advise consumers to refer their unresolved complaints to ICASA

Complaints: Vox Telecom ICASA
Phone: 087 805 0500 011 566 3000
Email: complaints@voxtelecom.co.za complaints@icasa.org.za
Address: 1 Scott Street 164 Katherine Street
Waverley Sandton
JHB JHB
Vox Telecom endeavours to address all complaints within 5 working days where
possible.

Please include an “@” in the email address. “joesoap.co.za is missing an ”@”.

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