Why PBX from Vox?
Vox has the solution to meet your requirements
Solutions for any type of business requirement
Whether you need an on-site PBX to facilitate legacy infrastructure or an ultra-modern cloud-based PBX, Vox has the right fit for all your business needs. And don’t worry about your company size, Vox provides solutions for small businesses all the way up to large enterprises.
National offices with certified engineers
From JHB to CTN to DBN and everything in-between, Vox can deliver a premium service to your business with our highly skilled installations and support engineers.
Complementary product suite
Try one of our Fibre + Voice + PBX bundles to give your business the winning edge. Or why not consider Vox for one of our many other product offerings to compliment your PBX solution. Think Telephone Management System, Compliant Call Recording or Professional Voice-on-hold services and many more!
Secure Vox owned infrastructure
This ensures ultimate peace of mind of a single service provider that offers an end-to-end managed solution
Our PBX Solutions
Accelerate your businesses growth with a phone system from Vox
Advanced Cloud PBX
3CX Cloud is your all-in-one managed Cloud solution. It offers powerful, flexible PBX functionality that outpaces traditional, on-premises phone systems. Your connection, collaboration and communication will never be the same.
3CX PBX boasts a wealth of rich, diverse features, including:
- NEW!! Native integration into Microsoft Teams
- Hybrid working mobile apps for iOS, Mac, Windows or Android
- Free video conferencing
- Integrated call centre
- Connect via voice, video & Instant Messaging
- Update your status and view your team’s availability
Verto Supreme Cloud
Basic Cloud PBX
A fully managed cloud PBX, Vox’s Verto Supreme offers flexibility in addition to the opportunity to save costs, either via our Uncapped Voice offering or exceptionally low calling rates.
Additional features include:
- A single price per user – with all features included
- Greater scalability to support your business’ changing needs
- Accessibility – supporting all users, from desk phones to mobile cellular applications
- Business continuity and reduced downtime
Cloud Contact Centre
O!Connect – the answer to the digital age of communication. Hassle-free, easy-to-deploy and in the cloud – in SA, by South Africans – O!Connect offers your business:
- Basic-to-advanced interactive voice response (IVR)
- Intelligent skills-based routing
- Complete multi-channel self-service applications
- Predictive outbound capabilities
- The ability to engage with your customers anywhere over any communication medium
- Increased lead conversation rates
… And so much more! Take your business to new heights by enquiring below.
Alcatel-Lucent Enterprise PBX’s offer a feature-rich unified communications suite from a global company with a reputation for award-winning innovation. This proprietary set of tools provides users and businesses with advanced telephony capabilities including dial tone to mobility contact centre applications to collaborative communications. The range – including the:
- OmniPCX Office
- OmniPCX Enterprise
Combines voice and data solutions that integrate seamlessly, allowing your business to boost its productivity and agility.
PBX Value added Services
We also provide the following value added services to enhance your PBX experience
Cloud Compliant Call Recording
Atmos provides a clever solution for secure and compliant call logging – it’s South Africa’s first cloud-based, compliant voice logging solution
- Fully compliant (POPI, FICA, FAIS, CPA)
- All calls securely recorded, encrypted & stored
- Full audit trail
- Advanced search functionality
- No additional hardware required
- Fully redundant and backed up in the Cloud
- Unlimited growth potential – pay as you grow
- Compatible with all Vox PBX’s and Vox SIP trunk
Cloud Telephone Management System
Vox’s Communications Manager is a reporting tool that gives you greater insights into your office’s telephonic communication habits. Make informed decisions about expense management, departmental KPIs, and time management.
- Set individual budgets or allowances to prevent bill shock at the end of the month.
Unique to Vox!!! Barring of your 3CX extensions when a pre-defined budget has been reached.
Compatible with all PBX’s, including Microsoft Teams.
- Monitor productivity and ensure teams are reaching their core KPIs.
- Manage telephony abuse and misuse – even for remote working staff.
- Fully cloud based – no hardware required on-site.
- Cost effective pay-per-user fee with no installation or set-up fees.
Voice on Hold Service
Professional voice on hold service
Vox’s professional Voice on Hold Services allow you to make use of a professional voice over artist to greet your customers when they call your company, and to share promotional content and frequently asked questions with them, when you place them on hold.
- Get a professional voice over to introduce callers to your company
- Choose your own voice talent
- Promote products and upcoming events, and answer frequently asked questions all while your customer is “On Hold”
- Keep your customers engaged and cut costs
Vox Advanced SLA Portfolio
Concierge Support for Mission Critical Environments
Your ultimate shield for timely support and repairs. Just like comprehensive household insurance, our highest plan ensures extensive coverage when the unexpected strikes. Enjoy peace of mind knowing your business is protected, just like your home.
- Rapid Response and Hardware Replacement Time Frames
- Comprehensive & Timely Communication
- Facilitation of Support Services & Incident Resolution
- Escalation Management with Skilled Technical Engineers
- Dedicated Service Delivery Managers
- Advanced Service Performance Reports
- Service Reviews
*T’s and C’s Apply
We have all the hosting answers you need below
Frequently Asked Questions
3CX’s pricing is for unlimited users, you only pay for the number of simultaneous calls you need based on an annual subscription.
Licensing is based on how many calls you will need to make concurrently at any given time (inbound, outbound and internal calls).
Annual licenses require renewal every year in order to maintain a fully functional PBX.
3CX SMTP Service – to receive alerts and notifications. Security updates. 3CX FQDN service. Auto-renewal of Let’s encrypt SSL Certificate. Seamless use of the iOS and Android Apps. PBX Updates – Get the latest versions and service packs of 3CX. IP Phone Firmware and Template Updates. CRM Updates and additions. VoIP Provider Templates Updates and additions. 3CX Web Meeting – Web conferencing features for all users.
Unified Communications (UC) is the process in which all means of communication, communication devices and media are integrated, allowing users to be in touch with anyone, wherever they are, and in real time. These include: email, chat, video, voice, presence, directory services, mobility and data.
The 3CX PBX is an open-platform, VoIP phone system that works with popular IP Phones. Such phone brands supported by Vox are Yealink, SNOM, Polycom and Gigaset, while 3CX has a powerful Softphone for users who want to make use of their mobile devices or PCs.
Cloud PBX, also known as hosted PBX or virtual PBX, is an IP-based PBX solution that’s provided and accessed completely through the internet. Instead of hosting software on a server the way digital systems do, cloud PBX hosts all software and data in the cloud.
Verto Supreme Cloud
A Hosted PBX (Private Branch Exchange) is a telephony solution delivered as a hosted service where the PBX infrastructure is hosted in the service provider’s Cloud/network..
Save on initial and ongoing costs; eliminate office boundaries as employees can work from anywhere. By using a hosted PBX, small businesses can give the impression of being a large organisation with a professional phone system. It’s perfect for multiple sites where centralised and seamless operations are required and hosted PBXs are scalable, allowing your company to add lines or extensions without the worry that you’ll outgrow your PBX.
For an IPT (Internet Protocol Telephony) deployment, telephone handsets require power. This power is provided centrally via a POE (Power over Ethernet) switch. If the switch does not have POE, then power can be provided via an external AC power supply which powers each phone independently. This scenario however, is not ideal for larger deployments.
No. Vox has spent an enormous amount of time ensuring that the handsets we connect to Verto Supreme work seamlessly with the platform and that we are able to auto provision the handsets which, in turn, allows us to manage the handsets that are deployed – this includes changes to the handset configurations, managing firmware and bug fixes and generally supporting the solution without the need to send someone to site all the time – which is a key feature of a hosted PBX solution. Therefore, Vox only supports Yealink, Polycom, Siemens Gigaset DECT, SNOM and Vobi (Vox softphone application).
Yes. Vox’s Vobi is an approved softphone client that is compatible with Verto Supreme.
Yes. Verto Supreme has both a user and administrator portal, accessible via the web, where features and functions of Verto Supreme can be managed.
Yes. This is possible and is one of the key benefits of Verto Supreme.
Yes. Verto Supreme supports basic voice recording and is provided at no extra charge. The recordings are stored on the Verto Supreme platform for a period of 15 days, whereafter the customer would need to log into the Verto Supreme admin portal to download them individually then save them. Note that the Verto Supreme recording option is not designed for compliancy purposes.
No. Calls between registered Verto Supreme sites under the same customer will not be charged for inter-branch calls.
ACD stands for Automatic Call Distributer and is part of a telephony system that manages calls by distributing them based on a database associated to the number and on agents/employees with specific skill sets and on their availability.
A cloud contact centre is hosted on an Internet server, from which all inbound and outbound customer communications are handled. Cloud contact centres enable inbound, outbound or hybrid contact centres to operate across multiple channels (including phone calls and messaging), call routing, agent management and analytics from virtually anywhere.
An Omni-Channel contact centre is responsible for creating seamless customer engagement; i.e. by connecting the “dots” between the different channels of communication a customer uses.
Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input, via keypad.
In cloud computing, software-as-a-service (SaaS) is a multi-tenant architecture where a single physical software installation – that is usually managed by a service provider – is used to serve multiple independent contact centres/tenants.