Vox PBX

Every call reaches the right person.

A phone system that routes, records and reports on every call your business takes – hosted in our load-shedding-resilient cloud, so you can use it in the office, on the go, or wherever your business takes you. From a handful of extensions to a full contact centre.

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See our PBX solutions

Vox-owned infrastructure
Certified engineers nationally
POPIA, FICA, FAIS and CPA compliant recording

Our PBX solutions

Your phone system, and the tools around it.

Pick the cloud PBX that fits your business, then build on it with contact centre, recording and engagement tools.

Cloud PBX

3CX Cloud

All-in-one managed cloud PBX with native Microsoft Teams integration, mobile apps and video conferencing.

Vox OmniOne PBX

A month-to-month cloud PBX powered by PortaOne – voice, video, chat, and self-service capabilities based on tiered per-user pricing.

Contact centre, recording & engagement

O!Connect

Full-scale enterprise omnichannel Cloud contact centre strong in deep customisation and complex CRM/ERP integration. Designed for skills-based routing, inbound, outbound and blended environments.

Smartz Solutions

A ready‑to‑deploy SME contact centre with omni‑channel routing, AI analytics and workforce management, without the complexity of a custom build.

CallCabinet

Compliant cloud call recording with encryption and a full audit trail, on any Vox PBX or SIP trunk.

Azure Communication Services

Voice, video and chat APIs for embedding calls in your own apps, with Vox guidance on build and billing.

Why PBX from Vox

**One provider, end to end.**

We own the voice network, host the platform and install it ourselves, so the line, the phone system and the support all sit with one team.

A fit for the infrastructure you have

Whether you’re a small business or a large enterprise, there’s a fully cloud-based PBX that fits. It connects to the tools you already use, including Microsoft Teams, your CRM and your ERP, and it scales as you grow.

Certified engineers in every major centre

From installation and configuration to day-to-day support, our certified engineers are based in major centres across South Africa, so you get local expertise and a faster response.

Products that work together

Bundle fibre, voice and PBX on one account, then add telephone management, compliant call recording or professional voice-on-hold as you need them.

Vox-owned infrastructure

Our points of presence sit in secure data centres across South Africa, linked by fibre backbone with failover and power redundancy throughout. One service provider, one end-to-end managed solution, and one number to call when something needs attention.

The detail

**What each platform gives you.**

Accelerate your company’s growth with a phone system from Vox.

3CX Cloud

**One cloud system for calls, video and chat.**

3CX Cloud is an all-in-one managed cloud PBX. It carries the functionality an on-premises phone system gives you, without the hardware on site, and puts voice, video and instant messaging in one place.

Native integration into Microsoft Teams
Hybrid working mobile apps for iOS, Mac, Windows or Android
Free video conferencing
Integrated call centre
Connect via voice, video and instant messaging
Update your status and view your team’s availability
Integrated AI features

Learn more

Product sheet →

Comparison Sheet →

MS Teams Integration →

Vox OmniOne PBX

**Voice, video and chat in one place.**

Vox OmniOne is a modern, all-in-one cloud PBX powered by PortaOne. It connects your business across voice, video and chat on any device, from anywhere, all at a price that makes sense. Upgrade from legacy PBX and step into the future of business communication.

Call and collaborate anywhere with OmniOne Mobile and WebCall
Easy management through a simple web interface
Flexible, tiered per-user pricing
Powerful, role-based features
Cloud-native and scalable as you grow
Enterprise-grade reliability and security
Seamless CRM and ERP integration

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Product sheet →

O!Connect

Fully customisable omnichannel cloud contact centre for enterprise needs.

Leverage the power of enterprise-grade cloud contact centre technology to provide a first-class customer experience.

Basic-to-advanced interactive voice response (IVR)
Intelligent skills-based routing
Complete omni-channel self-service applications
Predictive outbound capabilities
Deep customisation and seamless CRM/ERP integration
Engage with your customers anywhere, over any communication medium
Increased lead conversion and first-contact resolution

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Product sheet →

T&Cs IP Centrex →

Smartz Solutions

**Cloud-based, out-of-the-box omnichannel contact centre platform for SMEs.**

Locally developed CCaaS solution disrupting the South African market, designed to simplify engagement to keep you connected and competitive.

Smartz Commz: voice and omnichannel on a single pane of glass
Smartz Engage: e-learning, quality assessment, time and attendance
Smartz Analyz: real-time dashboards, down to every interaction
Surveys, sentiment analysis and live NPS, CSAT and CES scores
Integrates with common CRMs and ERPs
Hosted by Vox, billed in rands, supported 24/7/365

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Product sheet →

CallCabinet

**Call recording that holds up to audit.**

CallCabinet handles secure and compliant call logging – a cloud-based voice logging solution that keeps every call encrypted, stored and searchable.

Fully compliant with POPIA, FICA, FAIS and the CPA
All calls securely recorded, encrypted and stored
Full audit trail and advanced search
No additional hardware required on site
Fully redundant and backed up in the cloud
Pay as you grow, with no ceiling on capacity
Compatible with all Vox PBXs and the Vox SIP trunk

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Product sheet →

Azure Communication Services

**Put voice, video and chat inside your own apps.**

Azure Communication Services is Microsoft’s platform for embedding voice, video and chat into custom applications. It extends Teams Phone beyond the PBX with AI-powered interactions, CRM integration and interoperability – without replacing your core systems. Vox simplifies ACS for contact centres and mobile workflows with flexible pricing and low-code APIs.

Custom app integration: embed voice in Dynamics, Salesforce or bespoke platforms, with smooth Teams handoffs
AI-powered engagement: real-time transcription, call recording and Copilot summaries
Omnichannel media: video at 720p and above, SMS and chat APIs across web, mobile and desktop
Scalable and secure: auto-scale with Azure security, end-to-end encryption and compliance, plus Vox fraud monitoring
Hybrid deployment: combine with Operator Connect or Direct Routing for flexible UCaaS
Fast development: low-code APIs and Vox support for rapid prototyping and a quick go-live

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PBX value-added services

**Three services that sit on top.**

Reporting, voice-on-hold and support cover – each one attaches to any Vox PBX.

Communications Manager

**See where the phone bill actually goes.**

A reporting tool that gives you insight into how your office uses the phones, so decisions on expense management, departmental KPIs and time management have numbers behind them.

Set individual budgets or allowances to prevent bill shock at month-end
Only from Vox: barring of your 3CX or OmniOne extensions once a pre-defined budget is reached
Compatible with all PBXs, including Microsoft Teams
Monitor productivity and check teams are reaching their core KPIs
Manage telephony abuse and misuse, including for remote staff
Fully cloud-based – no hardware required on site
Cost-effective pay-per-user fee, with no installation or set-up fees

Enquire now

Product sheet →

Voice on Hold Service

**Put the wait to work.**

A professional voice-over artist greets your customers when they call, and shares promotional content and frequently asked questions with them while they’re on hold.

A professional voice-over introduces callers to your company
Choose your own voice talent
Promote products and upcoming events, and answer frequently asked questions, all while your customer is on hold
Keep your customers engaged and cut costs

Hear a sample from our male voice artist or our female voice artist.

Enquire now

Product sheet →

Vox Advanced SLA Portfolio

Concierge support for mission-critical environments.

Our highest support plan works like comprehensive cover: when something unexpected happens, the response is already contracted. Attach it to any Business Voice service.