Check availability
See if fibre is live at your address.
1 Gbps
Top download speed
9
SA provinces
covered
60
Free Vobi voice
minutes per month
24/7
Local SA support
Featured fibre packages
Unlimited. Unthrottled. Unbeatable. Offers depend on which Fibre Network Operator (FNO) covers your area — use Check coverage to see exact deals at your address. All packages are unlimited, unshaped & unthrottled, with a free-to-use Wi-Fi router on selected packages.
basic · Qualifies for Vox Rewards
25/10 Mbps
Great for light users. Streaming, browsing and the occasional video call.
from only
R435 pm
No long-term contract
Standard · Qualifies for Vox Rewards
60/30 Mbps
Ideal for families — multiple devices streaming, scrolling and on calls at once.
from only
R685
R627 pm
Promo price for first 3 months*
Popular · Qualifies for Vox Rewards
120/60 Mbps
Work, stream and video call with smooth everyday speeds.
from only
R899
R610 pm
Promo price for first 3 months*
Advanced · Qualifies for Vox Rewards
240/120 Mbps
Built for gamers and power users with fast, low-latency speeds.
from only
R1045
R715 pm
Promo price for first 3 months*
*Promo pricing shown for Frogfoot FNO; discount applies to the first 3 months on selected packages. Other
FNOs (Vuma, Openserve, Octotel and more) available — pricing may differ. Use Check coverage to see your
applicable offers.
Our fibre partners
One Vox account — every major FNO.
We resell across South Africa's biggest Fibre Network Operators, so whichever provider lights up your street, you can pick your speed with Vox.
Installation
From order to online in 4 steps.
1
Check coverage & pick a plan
Pop your address in to confirm which Fibre Network Operator covers your area, then choose your speed.
2
RICA & sign
Approve your Vox contract by SMS or email and submit your SA ID for RICA verification.
3
FNO installs & activates your line
The Fibre Network Operator installs your fibre line, usually within 14 working days. If fibre is already installed, they'll activate it remotely.
4
Vox activates — you're online
We provision your account, deliver your free-to-use Wi-Fi router, and you start streaming, gaming and working at fibre speed.
Discover what Vox Fibre offers
Don't limit your online life — work, stream, study, game and socialise without interruption.
Coverage
Fast, reliable connectivity.
Fibre delivers the lowest latency and most consistent speeds available, so the whole household can stream, study, game and work simultaneously — no buffering, no excuses.
- Speeds from 10 Mbps right up to 1 Gbps
- Coverage across all 9 South African provinces
- Truly unlimited — unshaped, unthrottled, no fair-use policy
Affordable internet
Cost-effective fibre, real perks.
Every Vox FTTH package comes loaded with extras most ISPs charge for — installation, hardware, voice minutes and Rewards savings.
- Free installation on selected packages — up to R2 500 value
- Free connection on selected packages — up to R1 000 value
- Free-to-use Wi-Fi router on selected packages — up to R1 000 value
- 60 free Vobi voice minutes every month
- Vox Rewards: R1000's in savings, starting from R430 per month
Technical experts
Support that actually shows up.
Our SA-based technical team is on call every day of the year — so when the line drops at 2am, you're talking to a human in minutes, not a queue.
- L1, L2 & L3 engineers — 24/7/365
- Remote and on-site troubleshooting
- WhatsApp, telephone, email and live chat
- Customer Zone portal to manage everything yourself
Ideal for
Built for real home life.
HD streaming
Stream Netflix, YouTube and live sport on multiple TVs — all at once, without buffering.
Online gaming
Low-latency fibre means no lag spikes or packet loss, even during peak hours.
Working from home
Attend video calls, access cloud tools and collaborate in real time with zero lag, all day.
Connected families
With kids on tablets, parents on laptops and smart TVs running, fibre handles them all effortlessly.
Features & specs
What's under the hood.
Moving home?
Moving? We'll get you reconnected.
Fibre is fixed to your address, so a move means a fresh start at your new place — not a headache. Here's exactly how we move with you, end to end.
Tell us you're moving
Give us one calendar month's written notice and we'll begin your relocation. Your line at the old address is cancelled as part of the move.
We check your new address
A quick feasibility check confirms which Fibre Network Operator covers your new home — it may be a different FNO, so your package and price can change.
Fresh install, fully managed
We’ll set up a new installation at your new home and activate your service. The fibre box stays behind, and we'll send you instructions for returning your router. Vox takes care of the rest.
Never go offline in between
Get reliable Internet backup with Vox LTE Failover and keep your home running at all times.
“Vox was incredibly helpful. Thanks to Claude Thompson for assisting with my technical issues and more. Going the extra mile for clients. Thanks a million 😊”
Frequently asked
Your questions, answered.
The quick answers people ask before signing up. Still stuck? Our support team is a click away on live chat, 24/7/365.
Our Technical Support team operates around the clock, every day of the year.
For Customer Service and General Queries, our teams are on hand from 08:00 to 17:00, Monday through Friday, and from 08:00 to 14:00 on Saturdays and non-religious public holidays.
You can reach us at help@voxtelecom.co.za or call 087 805 0530.
Fibre is static and cannot be moved. Your new home may or may not have fibre coverage. If your new home does have fibre coverage, a different Fibre Provider may be available in the area. In addition, if you were to take your existing fibre equipment with you to your new home, Vox would still need to place an order with the Fibre provider to connect the service to the ONT and provision and activate your fibre line.
Your Fibre service is tied to a specific location, so you cannot transfer your Optical Network Terminal (ONT) and router to a new address. If you move, you’ll need to cancel the service at your current residence and place a new order for your new home.
You can cancel your services via the Customer Zone or by sending an email to cancellations@voxtelecom.co.za
Important:
We can only accept written cancellations that are submitted in writing by the authorised contact person listed on the account.
Absolutely, upgrading or downgrading is a straightforward process. With Vox’s month-to-month contracts, you have the flexibility to upgrade, downgrade or cancel your Fibre to the Home service as long as you provide one calendar month’s notice.
Please note that if your fibre service is cancelled within the first 12 months of activation, a cancellation fee may apply.
No, Vox does not charge a monthly fee for the router. This is included as part of your bundle.
No, Vox does not charge a delivery fee for the router.
Yes, should you cancel your Vox Fibre service within 12 months from activation of your Fibre service, or your account falls into arrears, you will be charged a cancellation fee. This fee is dependent on the Fibre provider.
Vox offers free installation on selected packages. A dedicated engineer will assist with your installation.
Fibre infrastructure providers charge an installation and connection (or activation) fee to install Fibre into your home. However, Vox offers FREE installation and connection, provided that the customer stays with Vox for 12 months.
Yes. You would have to log a cancellation with your existing ISP, place an order with Vox, and inform Vox that an ONT is already installed.
While Vox’s Fibre services do not require a 12-month contract, we generously waive the installation and/or set-up fee upon sign-up. However, here’s the important part: if you choose to cancel within the initial 12-month period, those conditionally waived installation and/or set-up charges will be billed back to your account. It’s essential to keep this in mind when making your decision.
Yes, you do need a different router/modem. The Fibre router must be compatible with Fibre technology. When you sign up with Vox, we will furnish you with a suitable router/modem based on your chosen package.
Yes – it’s simple and easy to change your existing product to a Fibre product. Log in to your online Customer Zone Account and select the option to upgrade to Fibre, and request a cancellation of your current internet service. Alternatively, you can contact our Sales teams on 087 805 0003 who will assist you with placing your order for Fibre order.
If you port your number to Vox and subscribe to VoIP services, you won’t need a traditional landline, and you can save on monthly fees.
However, if you still have an analogue copper line with a telephone, you’ll need to continue paying Telkom for voice services.
Yes, If you’re considering switching to Vox, here are some options for managing your telephone services:
Number Porting:
You can port your existing telephone number to Vox. This ensures that you retain your familiar contact number even after the transition.
Vox VoIP Services:
Explore Vox’s VoIP offerings, including Vox Supafone and the Vobi App. These services use Voice over Internet Protocol (VoIP) technology, allowing you to make calls over the Internet.
Benefits include potential cost savings—up to 30% on call expenses compared to traditional phone lines.
Uncapped Calling Plan:
Alternatively, consider adding Vox’s uncapped calling plan to your package. With this plan, you can make unlimited calls without worrying about usage limits.
Feel free to choose the option that best suits your communication needs on the Vox Shop.
No, Fibre operates completely independently of your traditional voice (analogue/copper) line.
For standard installations, your Vox Wi-Fi router will be installed by a dedicated Vox engineer once your Fibre line has been installed and Vox has received handover from the Fibre provider.
For a Self-Install process, your Vox router will be delivered after the installation date has been scheduled with the Fibre provider. This means the router will be delivered to your home prior to the Fibre provider installing the ONT. You can then install your Wi-Fi router by following the easy step-by-step guide once the ONT has been installed.
Once your order is placed and the Fibre Provider confirms that your home is ready for installation, the installation process typically takes approximately 14 working days.
The feasible Fibre infrastructure provider in your area that Vox partners with will installs the Fibre cable from the road into your home. They will connect the Fibre line to an ONT device (the Optical Network Terminal, or ONT device, is also often referred to as the modem). We’d recommend that you are at home at the time of installation, to ensure you agree with the installer on the placement of the cable and the ONT device.
When it comes to the progress of your order, Vox ensures that you stay informed. You’ll receive notifications via SMS and email throughout the process. Whether it’s updates on installation, activation, or any other relevant milestones, Vox has you covered!
You can review the status of your order on the Customer Zone. In addition, you can give us a call on 087 805 0500 or send an email to feedback@voxtelecom.co.za.
If Fibre isn’t currently accessible in your area, you can use our coverage map on the Vox Shop to provide your details via the “keep me posted” option. We’ll notify you promptly as soon as Fibre becomes available in your vicinity.
However, if you prefer not to wait or require an interim solution, we offer a variety of other connectivity options. Our convenient coverage map will also inform you about alternative services available at your specific address.
To determine if Fibre is accessible in your vicinity, you can use our coverage map. Go to the Vox Shop and input your address, and we will then display the available Fibre Providers in your area.
ADSL (Asymmetric Digital Subscriber Line) operates over existing copper wire infrastructure, which is frequently unreliable and heavily shared among users. It provides average speeds of approximately 4 Mbps. In contrast, Fibre Optic technology transmits data as light impulses along flexible glass fibres, enabling users to achieve blazing speeds of up to 1,000 Mbps. In fact, Fibre connections are approximately 250 times faster than their ADSL counterparts.
Fibre to the Home (FTTH) is an advanced broadband internet connection technology. It uses optical fibre to deliver high-speed internet directly to individual buildings, including households, apartment complexes, and businesses. These fibre optic cables, composed of strands of glass, transmit data using light pulses. With FTTH, users can achieve remarkable speeds of up to 1000 Mbps.
The fine print
Special terms & conditions.
These apply to all Vox Fibre to the Home packages. They sit alongside — and don't replace — our full general terms.
Vox will allocate FTTH customers with 60 free minutes each month. Once your free minutes have been used, a low call rate of R0.46c per minute will be applied.
Due to the nature of the Internet, Vox can only control IP throughput rates from the user network interface of the Equipment to the point of interconnection between the Vox Network and the Internet. This means that under the Fibre to the Home service terms, Vox does not manage your home network, and Vox is not liable for the performance of your Wi-Fi network.
Each network operator defines its own standard installation. If a non-standard installation, re-installation or any move of equipment is required, the Customer shall be responsible for the costs of any facilities, extra cabling, additional trenching and other expenses that are necessary to install the Circuit. Such costs shall either be charged by the relevant network operator directly to the Customer, or through Vox, depending on the business model of the network operator.
Services offered by Vox are all subject to standard and non standard once-off set up and configuration or Installation fees. Should Vox offer to conditionally waive or subsidise the standard fee(s) and the Customer terminates the Customer’s subscription within twelve (12) months of activating the Circuit, the full installation or set up and configuration fee is payable as part of the termination fee. Termination fees will not be pro-rated.
Promotional pricing is subject to availability, either from the upstream network operator or Vox and may be withdrawn at any time without notice.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises. A cancellation is necessitated by relocation, and all requests for the service at a new premises shall be subject to a feasibility study in order to determine the availability of fibre infrastructure at the new location.
Final confirmation of availability is subject to the Network Operators’ final Mapping Feasibility results after Vox has placed your order.
Vox requires no less than 1 (one) clear calendar month’s notice for the cancellation of the Fibre to the Home service, sent in writing to cancellations@voxtelecom.co.za or processed online (vox.co.za) via the MyVox customer portal.
