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Trusted by thousands of people in SA
“Vox was incredibly helpful. Thanks to Claude Thompson for assisting with my technical issues and more. Going the extra mile for clients. Thanks a million 😊”
“Internet interruption resolved by Vox Support I Contacted Vox support for my Internet interruption and Mahle Ngubelanga was of great help. Everything was sorted in just a few minutes and my interne...
“Internet interruption resolved by Vox Support I Contacted Vox support for my Internet interruption and Mahle Ngubelanga was of great help. Everything was sorted in just a few minutes and my internet is running again. Thank you so much Mahle!”
“Super fast and professional service received from Vox. The rep, Willian Viljoen, did an outstanding job of getting me connected in a short time. Router also delivered in record time.”
“My husband and I would like to commend the excellent services we have received from Vox and especially our sales agent Jacques Scheepers he assisted us from sign up to installation we could honestly n...
“My husband and I would like to commend the excellent services we have received from Vox and especially our sales agent Jacques Scheepers he assisted us from sign up to installation we could honestly not be happier, thanks Vox Fibre!”
“Great service from Lebogang Nkoana in Polokwane regarding my wifi installation, thanks a lot.”
“Great service from Renee Abrahams she is a star always going the extra mile for her clients she is an asset to Vox Durban”
“Gavin from Vox has granted his excellent services to my house,offices and apartment. His service delivery is outstanding, quick and highly recommended. He grants solutions instead of just stating the...
“Gavin from Vox has granted his excellent services to my house,offices and apartment. His service delivery is outstanding, quick and highly recommended. He grants solutions instead of just stating the problems. I am a returning customer and will continue to use his services.”
Why Vox
Trusted by thousands of South Africans
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SA’s most trusted VoIP provider
SA’s leading business fibre provider
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Find the right solution
Whether it’s fibre for your home or a tailored connectivity solution, we’ll help you find the best option for your address.
Your questions, answered
Can’t find what you’re looking for? Visit our Help Centre.
Yes, you do need a different router/modem. The Fibre router must be compatible with Fibre technology. When you sign up with Vox, we will furnish you with a suitable router/modem based on your chosen package.
When it comes to the progress of your order, Vox ensures that you stay informed. You’ll receive notifications via SMS and email throughout the process. Whether it’s updates on installation, activation, or any other relevant milestones, Vox has you covered!
You can review the status of your order on the Customer Zone. In addition, you can give us a call on 087 805 0500 or send an email to feedback@voxtelecom.co.za.
For standard installations, your Vox Wi-Fi router will be installed by a dedicated Vox engineer once your Fibre line has been installed and Vox has received handover from the Fibre provider.
For a Self-Install process, your Vox router will be delivered after the installation date has been scheduled with the Fibre provider. This means the router will be delivered to your home prior to the Fibre provider installing the ONT. You can then install your Wi-Fi router by following the easy step-by-step guide once the ONT has been installed.
Once your order is placed and the Fibre Provider confirms that your home is ready for installation, the installation process typically takes approximately 14 working days.
To determine if Fibre is accessible in your vicinity, you can use our coverage map. Go to the Vox Shop and input your address, and we will then display the available Fibre Providers in your area.
Fibre to the Home (FTTH) is an advanced broadband internet connection technology. It uses optical fibre to deliver high-speed internet directly to individual buildings, including households, apartment complexes, and businesses. These fibre optic cables, composed of strands of glass, transmit data using light pulses. With FTTH, users can achieve remarkable speeds of up to 1000 Mbps.
