Check availability
See if fibre is live at your address.
1 Gbps
Top download speed
9
SA provinces
covered
60
Free Vobi voice
minutes per month
24/7
Local SA support
Featured fibre packages
Unlimited. Unthrottled. Unbeatable. Check coverage to view deals available at your address. Free-to-use Wi-Fi router on selected packages.
basic · Qualifies for Vox Rewards
25/10 Mbps
Great for light users. Streaming, browsing and the occasional video call.
from only
R435 pm
No long-term contract
Standard · Qualifies for Vox Rewards
60/30 Mbps
Ideal for families — multiple devices streaming, scrolling and on calls at once.
from only
R685
R627 pm
Promo price for first 3 months*
Popular · Qualifies for Vox Rewards
120/60 Mbps
Work, stream and video call with smooth everyday speeds.
from only
R899
R610 pm
Promo price for first 3 months*
Advanced · Qualifies for Vox Rewards
240/120 Mbps
Built for gamers and power users with fast, low-latency speeds.
from only
R1045
R715 pm
Promo price for first 3 months*
*Promo pricing shown for Frogfoot FNO; discount applies to the first 3 months on selected packages. Other
FNOs (Vuma, Openserve, Octotel and more) available — pricing may differ. Use Check coverage to see your
applicable offers.
Our fibre partners
One Vox account — every major FNO.
We resell across South Africa's biggest Fibre Network Operators, so whichever provider lights up your street, you can pick your speed with Vox.
Installation
From order to online in 4 steps.
1
Check coverage & pick a plan
Pop your address in to confirm which Fibre Network Operator covers your area, then choose your speed.
2
RICA & sign
Approve your Vox contract by SMS or email and submit your SA ID for RICA verification.
3
FNO installs & activates your line
The Fibre Network Operator installs your fibre line, usually within 14 working days. If fibre is already installed, they'll activate it remotely.
4
Vox activates — you're online
We provision your account, deliver your free-to-use Wi-Fi router, and you start streaming, gaming and working at fibre speed.
Discover what Vox Fibre offers
Don't limit your online life — work, stream, study, game and socialise without interruption.
Coverage
Fast, reliable connectivity.
Fibre delivers the lowest latency and most consistent speeds available, so the whole household can stream, study, game and work simultaneously — no buffering, no excuses.
- Speeds from 10 Mbps right up to 1 Gbps
- Coverage across all 9 South African provinces
- Truly unlimited — unshaped, unthrottled, no fair-use policy
Affordable internet
Cost-effective fibre, real perks.
Every Vox FTTH package comes loaded with extras most ISPs charge for — installation, hardware, voice minutes and Rewards savings.
- Free installation on selected packages — up to R2 500 value
- Free connection on selected packages — up to R1 000 value
- Free-to-use Wi-Fi router on selected packages — up to R1 000 value
- 60 free Vobi voice minutes every month
- Vox Rewards: R1000's in savings, starting from R430 per month
Technical experts
Support that actually shows up.
Our SA-based technical team is on call every day of the year — so when the line drops at 2am, you're talking to a human in minutes, not a queue.
- L1, L2 & L3 engineers — 24/7/365
- Remote and on-site troubleshooting
- WhatsApp, telephone, email and live chat
- Customer Zone portal to manage everything yourself
Ideal for
Built for real home life.
HD streaming
Stream Netflix, YouTube and live sport on multiple TVs — all at once, without buffering.
Online gaming
Low-latency fibre means no lag spikes or packet loss, even during peak hours.
Working from home
Attend video calls, access cloud tools and collaborate in real time with zero lag, all day.
Connected families
With kids on tablets, parents on laptops and smart TVs running, fibre handles them all effortlessly.
Features & specs
What's under the hood.
Moving home?
Moving? We'll get you reconnected.
Fibre is fixed to your address, so a move means a fresh start at your new place — not a headache. Here's exactly how we move with you, end to end.
Tell us you're moving
Give us one calendar month's written notice and we'll begin your relocation. Your line at the old address is cancelled as part of the move.
We check your new address
A quick feasibility check confirms which Fibre Network Operator covers your new home — it may be a different FNO, so your package and price can change.
Fresh install, fully managed
We’ll set up a new installation at your new home and activate your service. The fibre box stays behind, and we'll send you instructions for returning your router. Vox takes care of the rest.
Never go offline in between
Get reliable Internet backup with Vox LTE Failover and keep your home running at all times.
“Vox was incredibly helpful. Thanks to Claude Thompson for assisting with my technical issues and more. Going the extra mile for clients. Thanks a million 😊”
Frequently asked
Your questions, answered.
The quick answers people ask before signing up. Still stuck? Our support team is a click away on live chat, 24/7/365.
Our Technical Support team operates around the clock, every day of the year.
For Customer Service and General Queries, our teams are on hand from 08:00 to 17:00, Monday through Friday, and from 08:00 to 14:00 on Saturdays and non-religious public holidays.
You can reach us at help@voxtelecom.co.za or call 087 805 0530.
Fibre is static and cannot be moved. Your new home may or may not have fibre coverage. If your new home does have fibre coverage, a different Fibre Provider may be available in the area. In addition, if you were to take your existing fibre equipment with you to your new home, Vox would still need to place an order with the Fibre provider to connect the service to the ONT and provision and activate your fibre line.
Your Fibre service is tied to a specific location, so you cannot transfer your Optical Network Terminal (ONT) and router to a new address. If you move, you’ll need to cancel the service at your current residence and place a new order for your new home.
You can cancel your services via the Customer Zone or by sending an email to cancellations@voxtelecom.co.za
Important:
We can only accept written cancellations that are submitted in writing by the authorised contact person listed on the account.
Absolutely, upgrading or downgrading is a straightforward process. With Vox’s month-to-month contracts, you have the flexibility to upgrade, downgrade or cancel your Fibre to the Home service as long as you provide one calendar month’s notice.
Please note that if your fibre service is cancelled within the first 12 months of activation, a cancellation fee may apply.
No, Vox does not charge a monthly fee for the router. This is included as part of your bundle.
No, Vox does not charge a delivery fee for the router.
Yes, should you cancel your Vox Fibre service within 12 months from activation of your Fibre service, or your account falls into arrears, you will be charged a cancellation fee. This fee is dependent on the Fibre provider.
The fine print
Special terms & condition.
These apply to all Vox Fibre to the Home packages. They sit alongside - and don't replace - our full general terms.
Vox will allocate FTTH customers with 60 free minutes each month. Once your free minutes have been used, a low call rate of R0.46c per minute will be applied.
Due to the nature of the Internet, Vox can only control IP throughput rates from the user network interface of the Equipment to the point of interconnection between the Vox Network and the Internet. This means that under the Fibre to the Home service terms, Vox does not manage your home network, and Vox is not liable for the performance of your Wi-Fi network.
Each network operator defines its own standard installation. If a non-standard installation, re-installation or any move of equipment is required, the Customer shall be responsible for the costs of any facilities, extra cabling, additional trenching and other expenses that are necessary to install the Circuit. Such costs shall either be charged by the relevant network operator directly to the Customer, or through Vox, depending on the business model of the network operator.
Services offered by Vox are all subject to standard and non standard once-off set up and configuration or Installation fees. Should Vox offer to conditionally waive or subsidise the standard fee(s) and the Customer terminates the Customer’s subscription within twelve (12) months of activating the Circuit, the full installation or set up and configuration fee is payable as part of the termination fee. Termination fees will not be pro-rated.
Promotional pricing is subject to availability, either from the upstream network operator or Vox and may be withdrawn at any time without notice.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises. A cancellation is necessitated by relocation, and all requests for the service at a new premises shall be subject to a feasibility study in order to determine the availability of fibre infrastructure at the new location.
Final confirmation of availability is subject to the Network Operators’ final Mapping Feasibility results after Vox has placed your order.
Vox requires no less than 1 (one) clear calendar month’s notice for the cancellation of the Fibre to the Home service, sent in writing to cancellations@voxtelecom.co.za or processed online (vox.co.za) via the MyVox customer portal.
