Vox has launched an Ambassador programme in order to drive awareness about our extensive network coverage and variety of products, providing countless opportunities to South Africans from all walks of life with the ability to earn extra income and bring personalised engagements back into sales as a way of improving the customers’ experience.
“We have seen a huge demand for internet connectivity around South Africa; with the changes seen over the past year, this is no longer a luxury but a necessity. Apart from our dynamic and vibrant Sales staff, Vox is looking to partner with locals, especially in smaller cities and towns, who are trusted by community members to provide them with the right information,” says JP du Plessis, Branch Development Manager at Vox.
According to Du Plessis, the Vox Ambassador programme has been designed to give ordinary South Africans a foot in the door to working with a large business with a comprehensive portfolio of over 160 products and services, making it a ‘one-stop shop’ for users’ technology needs. The breadth of these offerings ensures that Ambassadors are able to take full advantage of opportunities that are presented.
He adds that locals are more likely to fully understand their environment, and the technology needs, and ensure that the right products are promoted to the right people. This ensures that customers still get to have personal engagements where they learn more about Vox, and how its products and solutions can be used to improve their lives.
“You could be a stay at home parent, someone working multiple jobs, an influencer on social media, or could still be living in your parent’s house. This programme provides ordinary South Africans with the opportunity to become a brand ambassador for Vox, to receive training, promote these products in order to earn an income, and start a career for themselves. We have launched the programme with Ambassadors earning commission on fibre to the home sales,” says Du Plessis.
Becoming a Vox Ambassador
According to Du Plessis, a lot of development work was put into ensuring that signing up for the programme would be an easy and convenient 3-step process: Register, Share, Earn. Once signed up and onboarded, Ambassadors are provided with basic training that provides them with an overview of Vox’s products and services, with a strong focus on the company’s fibre to the home packages.
“Ambassadors are provided with a unique URL to an online portal that they can then promote across their social and digital networks. Visitors to the portal will have access to the full range of products and services as the standard Vox online shop, and can select and purchase the products that are most suited to their needs,” says Du Plessis
Du Plessis adds that the greatest benefit for Ambassadors is that while they get product training, and marketing collateral support, including templates for content to be shared on their digital platforms, they do not need to worry about any direct customer interaction – be it for customer service, or if a user needs to speak to a specialist in order to get more detailed information on a particular product or service – with all of this being handled by experts at Vox.
While Ambassadors currently earn commission on successful referral sales of fibre to the home packages, Vox is already considering expanding this to include its other products that enable a digitally-driven environment. This will go hand-in-hand with additional product training to ensure that Ambassadors are well versed in the products that they are promoting to their personal and professional networks.
There is also potential for those successful Ambassadors – who could already be seen as the IT experts in their region – who want to be far more involved in customer sales and engagements to eventually become business partners to Vox.
“Most people don’t have the capital to start their own business, nor do they have the opportunity to easily become a partner or reseller for a large corporate. The Vox Ambassador programme gives ordinary South Africans a foot in the door. This is not about growing our sales force, but partnering with local influencers to build trust and awareness in communities, while providing ambassadors with a means to earn additional income, and even potentially be hired by Vox.
“We are very excited about the Vox Ambassador programme as the applications have surpassed expectations and we are well on our way to reaching our 10 000 Vox Ambassador target in the next year or even sooner,” says Du Plessis.
For more information on the Vox Ambassador programme, or to sign up, visit https://www.vox.co.za/ambassador