Telephony reporting is a tool that gives management greater insights into telephonic office communication habits. The tool helps users make informed decisions about expense management, departmental KPIs, and time management.
Three important ways telephony reporting can add value to your business
- No nasty bill surprises
Telephony reporting provides analytical data that can be drilled down from overall business usage to branch, department, user, device, and pin code (issued to a user using multiple devices). This helps you assign budget limits to individual users or specific departments. Budget limits will allow you to predict your bill each month, giving you more control over company spend.
- Increase company productivity
Some companies make use of uncapped voice, a voice solution with a set bill each month. Uncapped voice is another great way to have a predictable bill, but it doesn’t have the ability to help you understand usage. With telephony reporting, sales teams and debtor’s clerks can pull reports to see if they have reached or exceeded their call targets for the month. This allows employees to take ownership of their productivity and be accountable for their KPIs.
- Take control of your telephony spend
Telephony reporting allows you to see dates, time, calls based on duration, call cost, region, mobile calls, landline calls and top dialed numbers. Users have insight into their usage and can mark calls as business and private. This kind of understanding will help minimize voice call abuse in the company.