PBX

3CX’s pricing is for unlimited users, you only pay for the number of simultaneous calls you need based on an annual subscription.

Licensing is based on how many calls you will need to make concurrently at any given time (inbound, outbound and internal calls).

Annual licences require renewal every year to maintain a fully functional PBX.

3CX SMTP Service – to receive alerts and notifications. Security updates. 3CX FQDN service. Auto-renewal of Let’s encrypt SSL Certificate. Seamless use of the iOS and Android Apps. PBX Updates – Get the latest versions and service packs of 3CX. IP Phone Firmware and Template Updates. CRM Updates and additions. VoIP Provider Templates Updates and additions. 3CX Web Meeting – Web conferencing features for all users.

Unified Communications (UC) is the process in which all means of communication, communication devices and media are integrated, allowing users to be in touch with anyone, wherever they are, and in real time. These include: email, chat, video, voice, presence, directory services, mobility and data.

The 3CX PBX is an open-platform, VoIP phone system that works with popular IP Phones. Such phone brands supported by Vox are Yealink, SNOM, Polycom and Gigaset, while 3CX has a powerful Softphone for users who want to make use of their mobile devices or PCs.

Cloud PBX, also known as hosted PBX or virtual PBX, is an IP-based PBX solution that’s provided and accessed completely through the internet. Instead of hosting software on a server the way digital systems do, cloud PBX hosts all software and data in the cloud.

A Hosted PBX (Private Branch Exchange) is a telephony solution delivered as a hosted service where the PBX infrastructure is hosted in the service provider’s Cloud/network..

Save on initial and ongoing costs; eliminate office boundaries as employees can work from anywhere. By using a hosted PBX, small businesses can give the impression of being a large organisation with a professional phone system. It’s perfect for multiple sites where centralised and seamless operations are required and hosted PBXs are scalable, allowing your company to add lines or extensions without the worry that you’ll outgrow your PBX.

If the switch does not have POE, then power can be provided via an external AC power supply, which powers each phone independently. This scenario, however, is not ideal for larger deployments.

No. Vox has spent an enormous amount of time ensuring that the handsets we connect to Verto Supreme work seamlessly with the platform and that we are able to auto provision the handsets which, in turn, allows us to manage the handsets that are deployed – this includes changes to the handset configurations, managing firmware and bug fixes and generally supporting the solution without the need to send someone to site all the time – which is a key feature of a hosted PBX solution. Therefore, Vox only supports Yealink, Polycom, Siemens Gigaset DECT, SNOM and Vobi (Vox softphone application).

Yes. Vox’s Vobi is an approved softphone client that is compatible with Verto Supreme.

Yes. Verto Supreme has both a user and administrator portal, accessible via the web, where features and functions of Verto Supreme can be managed.

Yes. This is possible and is one of the key benefits of Verto Supreme.

Yes. Verto Supreme supports basic voice recording and is provided at no extra charge. The recordings are stored on the Verto Supreme platform for a period of 15 days, whereafter the customer would need to log into the Verto Supreme admin portal to download them individually then save them. Note that the Verto Supreme recording option is not designed for compliancy purposes.

No. Calls between registered Verto Supreme sites under the same customer will not be charged for inter-branch calls.

• ACD stands for Automatic Call Distributer. It is part of a telephony system that manages calls by distributing them based on a database associated to the number, and on agents/employees with specific skill sets, as well as their availability.

A cloud contact centre is hosted on an Internet server, from which all inbound and outbound customer communications are handled. Cloud contact centres enable inbound, outbound or hybrid contact centres to operate across multiple channels (including phone calls and messaging), call routing, agent management and analytics from virtually anywhere.

An Omni-Channel contact centre is responsible for creating seamless customer engagement; i.e. by connecting the ‘dots’ between the different channels of communication a customer uses.

Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input, via keypad.

In cloud computing, software-as-a-service (SaaS) is a multi-tenant architecture where a single physical software installation – that is usually managed by a service provider – is used to serve multiple independent contact centres/tenants.