Vox Business Voice – Leads 2 Business Case Study

About Leads 2 Business

Leads 2 Business is a tender information company. The company researches new tender and procurement opportunities and are in the know about projects and tenders across Africa. Leads 2 Business publish the tender information they have researched and provide this information to their subscribers, who are invested in this intelligence and will use it to further build their businesses.

Industry

Leads 2 Business are a small to medium sized business in Hilton, KZN. They function with plus minus 80 staff and all staff make some use of the their 15-channel uncapped voice service from Vox.

The Business Challenge

There were several business challenges that Leads 2 Business faced. The first was looking for a fibre provider. Since Hilton is not a large urban area, many Internet connections don’t allow for the fast connection fibre allows for. “Vox was the first fibre provider to come to the party,” says Leads 2 Business Director, Mark Meyer.

The next challenge the company faced was one they didn’t realise they had – unnecessarily high call rates. Graeme Ainsworth, Vox Key Account Manager for Leads 2 Business noticed this and suggested a money saving solution. “When looking at the clients call volumes, I noticed there were lots of mobile calls made – which could have been free with an uncapped calling solution,” says Ainsworth.

When Leads 2 Business followed through on the advice given, they were able to save between R6000 to R7000 a month on voice calls.

The Business Solution

Once Leads 2 Business chose Vox as their Internet Service Provider (ISP), they had the sorely needed fast connection they were looking for in Hilton – an area with less Internet infrastructure than the bigger cities other businesses were functioning from.

With Vox as their ISP, it made sense for Leads 2 Business to move their hosted exchange services and voice services over as well. Meyer says he was impressed with the seamless change over.

Initially Leads 2 Business was using another voice solution by Vox. After noticing the high volume of mobile calls, a 15-channel uncapped voice solution was suggested. Uncapped voice would allow the company to be ready for all traffic types and utilise their mobile calls free of charge. When Leads 2 Business followed through on the advice given, they were able to save between R 6 000 to R 7 000 a month on voice calls.

Overall experience with Vox

“Our company has almost continuous uptime and very little downtime,” says Meyer and adds that any downtime the company has had has been out of Vox’s control – like when they had malicious damage to their fibre line.

Describing the quality of the company’s voice calls, Meyer says “We’ve only used VoIP via Vox and the quality is good. We were forced to use a different service provider before Vox in our Johannesburg office and the quality was not as great,” says Meyer.

Meyer was also impressed by the regular visits and check ins by their Vox Key Account Manager who highlighted their need for an uncapped voice solution, and the cost savings they benefited from as a result.

He describes Vox’s ability to offer several business solutions as helpful. “Having different products with one company makes sense. It’s only one support call when anything goes wrong. It saves us money and frustration,” says Meyer.

Vox Fibre to the Business – Alphawave Case Study

Industry: Technology
Because of the nature of their business, Alphawave – a tech, software and electronics company – required fast Internet capabilities around-the-clock.

About Alphawave
Made up of 150 people (with more than 100 engineers, scientists and technicians), Alphawave create and innovate in software and electronics – providing products and services to clients in a wide range of industries.

Initially known as EMSS group – after acquiring a handful of smaller organisations – the company underwent a valuable re-branding exercise and launched the new Alphawave Group brand in May 2017.

The Business Challenge
Alphawave is a company that specialises in products and services like the Internet of Things (loT) and engineering, so it’s imperative that they are able to communicate with their customers 24/7. Despite previously having fibre from a local ISP, Alphawave’s connectivity needs weren’t being met.

Along with a high-speed connection, they also required a modern VoIP solution that could handle their telephony needs. “When approaching Vox for a solution, the free calls inherent in their VoIP offeringis what really caught our attention.” says Alphawave IT Manager, Hennie Rall.

The Business Solution
After contacting Vox about a high-speed, reliable and effective connectivity and voice solution, an account manager went to visit Rall on-site. Alphawave decided to adopt Vox’s Fibre-to-the-Business (FTTB) 50 Mbps uncapped broadband and FTTB Verto Supreme uncapped voice solutions. “We are very satisfied with Vox and have some good feedback especially around ease-of-use on phones and clarity of voice channels,” says Rall.

We are looking forward to a long and mutually-beneficial relationship with VoX:

Benefits
Overall, Rall says that Alphawave’s staff are thrilled with the clarity of the voice channels, their ease of use, and that business can be conducted smoother as a result “We have reports that the voice quality has greatly improved over the previous on-site PABX we had,” he explains. “Thanks to the implementation of Vox services, we can also budget our telecommunications accurately.”

He adds that Vox has a very responsive and helpful service desk support service. “Feedback on problems as well as reports on root causes are accurate,” he says.

“We have received good service and prompt responses from Vox, and have a stable and reliable Internet/ VoIP system which keeps operations running efficiently.”

“We are looking forward to a long and mutually-beneficial relationship with Vox,” he adds. “My experience of Vox has been very satisfactory and I’ll happily recommend the company to others.”

We are very satisfied with Vox, especially with their ease-of-use on phones and clarity of voice channels.

Vox Fibre to the Business – PRN Staffing Case Study

Industry: Recruitment

About PRN Staffing
Established in 2015 by Managing Director Paul Jacka, PRN Staffing is a specialist recruitment company that has fast become recognised as a leader within the local financial recruitment industry.

The niche company currently has seven dedicated staff members, whose main objective it is to provide the best talent for organisations that require a reliable, all-inclusive, financial placement solution. The talent they appoint ranges from debtors and creditors, to chartered accountants and bookkeepers. The company head office is based in Cape Town, with a smaller office located in Johannesburg.

The Business Challenge
Because of the nature of their business, it’s imperative that PRN Staffing have a super-fast Internet connection at all times. “We also needed an affordable and reliable voice solution,” explains Jacka. “We deal with our clients and candidates telephonically and via email on a constant basis.

“Having a super-fast and effective connection was critical as any form of downtime would be a disaster for PRN Staffing. All offers, CVs and messages come in electronically- as do deals, company responses and candidate appointments.”

Jacka says that prior to adopting Vax’s services, the compa­ny were using ADSL and phone lines from a local telecom company. “It wasn’t a disaster, but we did have a lot of downtime,” Jacka explains. “Speeds weren’t as fast as what we have now, and the customer service we received was terrible. They always passed the buck and never took responsibility when services went down – which was often.”

The Business Solution
Jacka was introduced to Vox via the landlord that owns his company’s premises in Gardens. Fibre was already installed in the building, and Vox Regional Sales Manager Andrew Pasvol assisted with the application process for PRN Staffing to obtain an FTTB bundle (that includes Voice over IP [VoIP] and data) from Vox.

Vox meets all my company’s needs from start to finish.

Implementation
“The entire process only took a few weeks,” says Jacka. “It was done professionally – there were no hiccups or company downtime as fibre was already in the building. It was seamless.”

Jacka also has a Vox LTE layover at his Johannesburg branch, and has Vox Fibre to the Home (FTTH) installed at his personal residence. “Vox truly is a one-stop shop that meets all my, and my company’s, needs from start to finish,” he says. “They have different solutions for different people.”

Vox FTTB is a reliable and dedicated service, where the customer and their needs come first.

Benefits
Before PRN Staffing adopted the Vox FTTB bundle, he says his and staff’s morale would get affected every time his ADSL and phone lines would go down: “I do understand that downtimes happen, but not being able to work for extended periods of time is hugely frustrating for not only myself but my staff, too.”

“The speed of Vox FTTB is fantastic – far superior to our previous solution – and Vax’s customer service is on another level. If the fault is with them, they take ownership. Logging a ticket is simple, and all issues get resolved timeously. Vox FTTB is a reliable and dedicated service, where the customer and their needs come first.”

While Jacka says he has no plans to extend his business as he prefers it to be niche, he does say that he would upgrade his Vox FTTB bundle if need be it PRN Staffing does expand.

“We will definitely upgrade our current contract if we get busier,” he says. “What’s great about Vox, is our tailored business package can grow as we do. I highly recommend Vox to my industry peers – and have been doing so ever since we first started using their services.”

Our tailored business package can grow as we do

About Vox
Innovation and insight combine in Vox, a market leading end-to-end integrated ICT and telecommunications company. We have an enviable track record of meeting the needs of thousands of consumers, SM Es, large corporates, and public sector organisations. Thanks to our dedicated staff of more than 1 500 people – and our several hundred business partners countrywide – we set the benchmark for service delivery by connecting people through best-of-breed technology.

From data to voice, as well as cloud, business collaboration and conferencing tools, Vox offers intelligent solutions that connect South Africans to the world, supporting entrepreneurs, customers and commerce, whilst practicing values of integrity, choice and service excellence in all of its dealings.

Vox Agri-Tech – Kwandwe Private Game Reserve Case Study

Industry: Wildlife

Kwandwe Private Game Reserve adopts the Vox Animal Monitor for one of its young female buffalos to trial how the device and app works, and to see if it’s worth investing in more for their high-value animals.

About Kwandwe Private Game Reserve

Situated on the outskirts of Grahamstown in the Eastern Cape, incepted in 2001, the award-winning, big five safari destination specialises in high-end eco-tourism. Best-known for quality guiding, understated luxury and the thousands of animals and wildlife that call the reserve home, Kwandwe comprises of 22 000 hectares of pristine private wilderness that stretches either side of the Great Fish River.

The game lodge is also a conservation victory. “The successful development of this high yield/low impact conservation model is key to furthering our numerous conservation initiatives,” says Kwandwe Wildlife & Managing Director, Angus Shalto-Douglas. “Thousands of animals including lion, black and white rhino, buffalo, elephant and cheetah roam the plains, and the Reserve is also sanctuary to numerous other threatened and endangered species. We also currently employ 250 staff members.

We have really enjoyed testing the Vox Animal Monitor on our young female buffalo.

The Business Challenge

Thanks to the exponential rise of rhino poaching in Southern African, Kwandwe’s majestic giants are their top priority and biggest challenge. ‘Rhino security and monitoring, as well as predator management, are the biggest challenges we’ve faced over the years,” says Shalto-Douglas.

According to The Department of Environmental Affairs, 1 028 rhinos were poached in 2017 alone. With an estimated 25 000 rhinos left on the continent, it’s little wonder that rhino tracking is a massive challenge for wildlife owners.

‘We need a tracking system that works,” explains Shalto-Douglas. ‘We want a solution that allows us to track high-value animals, and monitor our rhinos. Our teams spend ages tracking and finding our animals, and if this could be alleviated it would help us a great deal.”

The Business Solution

Shalto-Douglas was approached by the Vox team to trial their Animal Monitor on one of Kwandwe’s female buffalos. At the time, Kwandwe were keeping tabs on their high-value animals with African Wildlife Tracking VHF and GSM collars. “The VHF collars and foot collars had reasonable-to-good success,” says Shalto-Douglas. “However, we were drawn to the Vox Animal Monitor because it offered the same benefits, as well as the ability to track the animal’s live position – making them easily accessible – as well as capturing historical movement data to pick up behavioural trends.

Implementation

Kwandwe have been using the Vox Animal Monitor on their buffalo since April 2018, darting her to place the device around her neck. In that time, with no discomfort to the animal, the game lodge has been able to track her via GPS, set virtual boundaries – like geofencing their watering holes – monitor her habitual activities (and that of her herd) like grazing, and predict if she is getting ill, is in heat, or pregnant thanks to temperature control.

We are busy trialling the Vox Animal Monitor to see how the tracking system works,” says Shalto-Douglas. “We aim to use it on other animals – and primarily would like to track our rhinos. The Vox loT App is easy to install and navigate. It works well and I can understand it efficiently.

A solution that allows us to track high-value animals, and monitor our rhinos.

Benefits

Using the Vox Animal Monitor has allowed Kwandwe to:

  • Set virtual boundaries on their buffalo – like geofencing watering holes – so they can collect data and notice behavioural patterns.
  • Because buffalos are social animals, they can monitor the buffalo and her herd’s habitual activities like grazing.
  • Predict when she is getting ill, is in heat or pregnant thanks to temperature control.
  • Promote the protection of the buffalo and her herd.
  • Improve conservation efforts, tying in with Kwandwe’s philosophy

Shalto-Douglas says that the biggest advantage of the Vox Animal Monitor is its financial benefit. “In terms of positively affecting our business operations, the device saves us costs as we now know where the animal is when we go to look for it. Previously, we were wasting precious time and resources tracking down our animals.

We are mainly using the tracker to look at historical movement and present position,” says Shalto-Douglas. “It works really well and we have had no issues as of yet. If the Vox Animal Tracker can be made to fit a rhino, it will have a huge influence on our conservation efforts, save us even more costs and allow us to react to emergencies a lot better and faster. Our priority for research and development is now rhino tracking and monitoring.

About Vox

Innovation and insight combine in Vox, a market leading end-to-end integrated ICT and telecommunications company. We have an enviable track record of meeting the needs of thousands of consumers, SMEs, large corporates, and public sector organisations. Thanks to our dedicated staff of more than 1 500 people – and our several hundred business partners countrywide – we set the benchmark for service delivery by connecting people through best-of-breed technology.

From data to voice, as well as cloud, business collaboration and conferencing tools, Vox offers intelligent solutions that connect South Africans to the world, supporting entrepreneurs, customers and commerce, whilst practicing values of integrity, choice and service excellence in all of its dealings.

For more information, visit www.vox.co.za

Vox Agri-Tech – Tootabi Hunting Safaris Case Study

Industry: Wildlife

Tootabi Hunting Safaris adopts a Vox Agri-Tech Animal Monitor to track and capture data on one of its male buffalos at its Olifantskop Lodge in the Eastern Cape.

About Tootabi Hunting Safari

Built on privately-owned family land, Tootabi (meaning ‘place of sweet honey’) was founded in 2013 as a single hunting area and lodge. It has since expanded into covering over 1 000 000 acres of free-range terrain and operates six lodges and camps over five countries – including South Africa, Zimbabwe, Cameroon, Uganda, and Mauritius. Tootabi is dedicated to environmentally conscious hunting activities, sustainable conservation and empowerment of local communities.

“We aim our services towards high-end executives who are financially capable of coming back more than once,” says Loodt Büchner, Tootabi International Relations Manager. “We strive to offer the same quality of service each time across a diversity of different terrains.”

The Business Challenge

Apart from economic factors that are impacting the wildlife industry – like unprecedented drought, wildfires, and less than inspired game prices – diseases and animal demand form a large part of Tootabi’s main challenges.

“We needed a solution that allowed us to monitor the animals’ behaviour, capture data to pick up trends, and that alerted us when the animal is sick,” explains Büchner. “For health purposes, it was essential that we could get to them faster and deliver a healthy animal of value to the client, and future game breeders.”

The Business Solution

Büchner met Vox CEO, Jacques du Toit, and Senior Project Manager: Vox Agri-Tech, Deon Oosthuysen, at the 2018 Wildlife Ranching South Africa (WRSA) Conference where he was introduced to the company’s animal tracking solution.

“I was drawn to the Vox stand and the stuffed kudu with an animal tracker around its neck,” Büchner says. “As a tech-fundi myself, it immediately sparked my interest. Once Du Toit and Oosthysen explained what the tracker did, I was sold.”

Büchner purchased the Vox Animal Monitor for one of Tootabi’s male buffalos due to it being a high-value animal and a social one. “It made a lot of sense to track one of our buffalos, as they are cohesive animals who don’t want to be alone – he runs in a herd of 50 other animals which means that if I track him, I track all of them,” he says. “They are worth a total value of between R10-15 million so knowing where to find the herd at any given time is hugely beneficial for my business.”

Thanks to the Vox Animal Monitor, Büchner and his team are now able to monitor the buffalo’s grazing patterns, track its movement, and monitor its temperature at all hours of the day. “The tracker enables us to know where the animal and its herd are at all times,” he says. “And for any farmer, you don’t get better than that.”

Knowing where to find the herd at any given time is hugely beneficial for my business

Implementation

The Tootabi team have been using the Vox Animal Monitor since the beginning of May 2018. “We first practiced using the device on one of our horses,” he explains. “We then darted the buffalo, moved him to the reserve area, and placed the device on him rather effortlessly. It doesn’t affect the animal at all – he doesn’t even know it’s there. It’s brilliant.”

Büchner and his rangers then downloaded the Vox IoT app on their smartphones, so that they could all track the animal. “It was easy to install and navigate,” he says. “We all use the app with great efficiency.”

The Benefits

When it came to keeping tabs on their animals in the past, Büchner explains that Tootabi used cameras that proved to be expensive and difficult to monitor as they didn’t track all areas that the animals would roam. They also had their rangers physically track the animal – which wasn’t a viable solution.

“It’s difficult having to hire personnel to monitor the animals continuously,” Büchner explains. “It’s time-consuming and – as we know – time is money these days. The Vox Animal Monitor is so much more efficient and it supersedes any other technology Tootabi has ever used before. While we still get the rangers to track the animals for anti-poaching purposes, the tracker is much more effective as we can check in with the animal in seconds through the Vox IoT app that’s very user-friendly. We love everything about it and highly recommend it to any farmer who has a group or herd of animals.”

Using the Vox Animal Monitor has allowed Tootabi to:

  • Set virtual boundaries on their buffalo – like geofencing watering holes – so they can collect data and notice behavioural patterns
  • Monitor the buffalo and his herd’s habitual activities like grazing, and predict when he is getting ill thanks to temperature control
  • Promote the protection of the buffalo’s herd
  • Improve conservation efforts, tying in with Tootabi’s philosophy

Thanks to the Vox Animal Tracker, I got a better insurance premium on the buffalo.

Additional Benefits

“Thanks to the Vox Animal Tracker, I got a better insurance premium on the buffalo. I now save roughly R100 on the animal every month because the device and app can give me assurance that he is well and alive or getting sick ahead of time.  I can also make sure the animal never leaves my property. Not only am I saving money on my premium, but thanks to the affordability of the Vox Animal Monitor, I am saving all-round.”

“We are very happy with the way the Vox Animal Tracker has performed, and would certainly consider investing in more – especially to track our rhinos in an anti-poaching effort.”

“The Vox Animal Monitor is so much more efficient and it supersedes any other technology Tootabi has ever used before. We love everything about it and highly recommend it to any farmer who has a group or herd of animals.”

Not only am I saving money on my premium, but thanks to the affordability of the Vox Animal Monitor, I am saving all-round.

About Vox

Innovation and insight combine in Vox, a market leading end-to-end integrated ICT and telecommunications company. We have an enviable track record of meeting the needs of thousands of consumers, SMEs, large corporates, and public sector organisations. Thanks to our dedicated staff of more than 1 500 people – and our several hundred business partners countrywide – we set the benchmark for service delivery by connecting people through best-of-breed technology.

From data to voice, as well as cloud, business collaboration and conferencing tools, Vox offers intelligent solutions that connect South Africans to the world, supporting entrepreneurs, customers and commerce, whilst practicing values of integrity, choice and service excellence in all of its dealings.

For more information, visit www.vox.co.za

 

Braintree helps Otto Brothers in efforts to drive business growth

About Otto Brothers

Otto Brothers (trading as Power Fashion Factory) is a Durban-based fashion retailer with 105 stores across Kwa-Zulu Natal, Gauteng as well as the Eastern and Western Cape. Continuously expanding, they focus on low-income households and source stock locally to keep costs down so that they can provide the best value for money to their customers.

Over the years, the company ended up using several legacy systems that were no longer capable of meeting its requirements. Accurately keeping track of huge volumes of business records was becoming impossible, and an immediate change was needed.

Critically, there was only a short time-frame in which new systems had to be implemented, before these system limitations started impacting negatively on the daily operations of the business.

Challenge

Otto Brothers turned to local ICT companies to provide a them with an end-to-end implementation of the Microsoft Dynamics NAV, including the integration of third-party add-on modules that were specific to the retail industry.

The company initiated a formal process during which two different products from six vendors were evaluated, of which three were shortlisted. These vendors were then invited on-site, allowing key role players at Otto Brothers to meet the respective consultants and management teams who would be assigned to the project.

Otto Brothers selected Braintree citing its customer-centric approach, as well as the honesty, flexibility and understanding of the management team, the quality of the development lead put forward, and the innovative development methodology proposed.

Solution

A series of onsite workshops, including a diagnostic exercise and needs analysis, were conducted with key role players to identify existing processes and shortcomings, and determine the scope and direction of the project.

Following this, Braintree used a team of nine developers and consultants to implement Microsoft Dynamics NAV on-premise at Otto Brothers’ head office, with integration to the company’s retail network across the country.

Business requirements not available in the native product were addressed either through software customisation or third-party add-ons – such as the integration of the LS Retail add-on, which provides functionality specific to the retail industry.

The implementation included the migration of all historic data, the implementation of a Business Intelligence (BI) solution, advanced reporting functionality, and some customisation to the core Microsoft Dynamics NAV product.

Braintree were willing to take on a project with an extremely short implementation time-frame and tight deadlines. Overall, they exceeded expectations.

To shorten the development process and enhance the quality of the end product, Braintree combined key elements of an Agile development methodology with the more traditional Waterfall approach that is used by most other systems integrators.

User training and user acceptance testing was conducted before going live, to ensure that end users could conduct tasks efficiently, and to ensure that the system performed as expected.

User training and acceptance testing was conducted before going live to ensure that the users could conduct their tasks efficiently, and to ensure that the system performed as expected. The entire project, from initiation to go-live, took seven months to complete – a record under the circumstances.

Post-implementation steps included go-live handholding and a combination of both on-premise and remote support.

Before the changeover, critical applications on the legacy systems had limitations to the size of document numbers supported, and the company ended up cycling through document numbers every three months. This is no longer the case, and the growing business can now accurately keep track of all its purchase orders, shipments and in-store shipment receipts.

“I would recommend Braintree,” says Otto Brothers IT Manager, Jacques Vermeulen. “They have a very customer-centric approach to doing business, and they were willing to take on a project with an extremely short implementation time-frame and tight deadlines. Overall, they exceeded expectations.”