You can sign up for a debit order on the Customer Zone.

Debit order payments are processed on the 1st or the 26th of every month, depending on your selected date.

Step 1: Go to Customer Zone

Step 2: Log in using your cell phone number

Enter mobile number e1737555717912 | Vox | Debit Orders and Mandate Acceptance Enter mobile number e1737555717912 | Vox | Debit Orders and Mandate Acceptance

Step 3: Enter OTP

Enter OTP e1737555695795 | Vox | Debit Orders and Mandate Acceptance Enter OTP e1737555695795 | Vox | Debit Orders and Mandate Acceptance

Step 4: Click on Account / Payments and Billing

Select Account Payments and Billing | Vox | Debit Orders and Mandate Acceptance Select Account Payments and Billing | Vox | Debit Orders and Mandate Acceptance

Step 5: Select Edit Payment Info

Edit Payment Info | Vox | Debit Orders and Mandate Acceptance Edit Payment Info | Vox | Debit Orders and Mandate Acceptance

Step 6: Choose New Payment Method

Choose Payment Method | Vox | Debit Orders and Mandate Acceptance Choose Payment Method | Vox | Debit Orders and Mandate Acceptance

Step 7: Fill in the required information, and then proceed

7.1 Credit Card
Credit Card | Vox | Debit Orders and Mandate Acceptance Credit Card | Vox | Debit Orders and Mandate Acceptance
7.2 Debit Order
Debit Order | Vox | Debit Orders and Mandate Acceptance Debit Order | Vox | Debit Orders and Mandate Acceptance
[vc_vox_toast toast_heading=”Note:” body_text=”Your banking information used for Vox debit orders must be verified. This is an additional security measure taken to protect your bank account from unauthorised use.” icn_text=”error” icon_color=”bright-blue” element_id=”mb-4″]

Once your services are activated, you will be required to accept the debit order mandate to complete the debit order process.

Debit Order Mandate

You will receive an email containing the mandate and can authorise the debit order by clicking ‘Accept’.

Alternatively, you can go to the Customer Zone.

Step 1: Log in using your cell phone number

Enter mobile number e1737555717912 | Vox | Debit Orders and Mandate Acceptance Enter mobile number e1737555717912 | Vox | Debit Orders and Mandate Acceptance

Step 2: Enter OTP 

Enter OTP e1737555695795 | Vox | Debit Orders and Mandate Acceptance Enter OTP e1737555695795 | Vox | Debit Orders and Mandate Acceptance

Step 3: Look for a big red banner saying, ‘Outstanding Debit Order Mandate’, and click ‘View Mandate’.

View Mandate | Vox | Debit Orders and Mandate Acceptance View Mandate | Vox | Debit Orders and Mandate Acceptance

Step 4: Please review your details, scroll down, and tick the box.

Step 5: Click ‘Accept’

Accept Mandate 2 | Vox | Debit Orders and Mandate Acceptance Accept Mandate 2 | Vox | Debit Orders and Mandate Acceptance

Once that’s done, you’ll receive a confirmation email to verify your banking details.

Mandate Complete | Vox | Debit Orders and Mandate Acceptance Mandate Complete | Vox | Debit Orders and Mandate Acceptance
[vc_vox_toast toast_heading=”Note:” body_text=”Should you fail to accept the mandate, the debit order will be cancelled.” icn_text=”error” icon_color=”bright-blue”]