To cancel your Fibre to the Home service, you will need to provide Vox with at least one month’s clear calendar month’s notice. This notice must be sent in writing to cancellations@voxtelecom.co.za or processed online through the Vox Customer Zone. It is important to note that the 1st of each month does not qualify as one clear calendar month’s notice. After the cancellation request is received, the services will be terminated, and our Logistics team will arrange for the collection of your Free to use router

How to Log a cancellation on the Customer Zone

Step 1: Log in to the Customer Zone

Step 2: Enter your Mobile Number

Enter mobile number e1737555717912 | Vox | Cancel your Fibre Enter mobile number e1737555717912 | Vox | Cancel your Fibre

Step 3: Enter OTP

Enter OTP e1737555695795 | Vox | Cancel your Fibre Enter OTP e1737555695795 | Vox | Cancel your Fibre

Step 4: Click on Account / Payments and Billing

Select Account Payments and Billing | Vox | Cancel your Fibre Select Account Payments and Billing | Vox | Cancel your Fibre

Step 5: Select Request Cancellation

Request Cancellation | Vox | Cancel your Fibre Request Cancellation | Vox | Cancel your Fibre

Step 6: Select the Service you want to cancel and click Continue

Select Service | Vox | Cancel your Fibre Select Service | Vox | Cancel your Fibre

Step 7: Set the Cancellation Date and take note of any penalties, and click Continue.

Cancellation Date | Vox | Cancel your Fibre Cancellation Date | Vox | Cancel your Fibre

Step 8: Select the Cancellation Reason and click Continue

Contact information | Vox | Cancel your Fibre Contact information | Vox | Cancel your Fibre

Step 9: Cancellation request logged. Click View Request.

Cancellation Logged | Vox | Cancel your Fibre Cancellation Logged | Vox | Cancel your Fibre

You can cancel your Cancellation Request

Cancel Request | Vox | Cancel your Fibre Cancel Request | Vox | Cancel your Fibre