To cancel your Fibre to the Home service, you will need to provide Vox with at least one month’s clear calendar month’s notice. This notice must be sent in writing to cancellations@voxtelecom.co.za or processed online through the Vox Customer Zone. It is important to note that the 1st of each month does not qualify as one clear calendar month’s notice. After the cancellation request is received, the services will be terminated, and our Logistics team will arrange for the collection of your Free to use router
How to Log a cancellation on the Customer Zone
Step 1: Log in to the Customer Zone
Step 2: Enter your Mobile Number
Step 3: Enter OTP
Step 4: Click on Account / Payments and Billing
Step 5: Select Request Cancellation
Step 6: Select the Service you want to cancel and click Continue
Step 7: Set the Cancellation Date and take note of any penalties, and click Continue.
Step 8: Select the Cancellation Reason and click Continue
Step 9: Cancellation request logged. Click View Request.
You can cancel your Cancellation Request
