Get notified of outages and down time
You can subscribe to outage notifications via the Vox Customer Zone here.
Our Monitoring and Network Operations Centre maintains a proactive approach to monitoring and testing our network and infrastructure to ensure quality of service and keep disruptions to a minimum.
Should there be any planned and unplanned service interruptions, we will communicate with you in a timely manner. Please note that all incident reports for major problems are provided within five to six working days of root cause identification and resolution.
Step 1: Log in to the Customer Zone
Step 2: Enter your Mobile Number
Step 3: Enter OTP
Step 3: Click on ‘Outage Notifications’
Step 4: Find the notifications option
Step 5: Enable notifications on your account
