Advanced Voice Services are a vital part of modern customer experience. Even in a digital-first world, many customers prefer talking to a person — and how those voice interactions sound, feel and flow shapes their perception of your brand. Vox helps organisations implement cloud-based voice and unified communications (UC) solutions so voice interactions are consistently reliable, professional and cost-effective.

Why Voice still matters for customer experience

A seamless voice interaction can be the difference between a satisfied customer and a lost one. In saturated markets where offerings are similar, exceptional customer service becomes a key differentiator. Clear, friendly and efficient voice communications build trust, reduce friction and encourage repeat business. Enabling your teams with the right voice platforms ensures staff can deliver those experiences every time.

What we mean by Advanced Voice Services

Advanced Voice Services cover modern, cloud-first voice technologies that go beyond a traditional telephone line. Typical components include:

Advanced Voice solutions — tailored for your business

Vox provides a range of Advanced Voice Services designed to fit different business needs and budgets:

  • Multiple PBX options: on-premises and cloud PBX platforms, including Vox’s Titanium 3CX partnership for certified deployments.
  • Fully managed Business Voice: Vox hosts and manages the infrastructure in secure data centres with a Fibre backbone and redundancy for resilience.
  • Microsoft Operator Connect: quick, integrated voice for organisations using Microsoft Teams.
  • Flexible Rated Voice plans: choose usage-based billing or fixed monthly plans for smaller organisations (fixed unlimited voice for businesses with up to 50 staff).
  • Concierge support plans: premium cover for mission-critical environments with priority response and extended oversight.

Reliability and compatibility you can trust

When customers call, dropped or poor-quality calls damage trust. Vox carries out rigorous compatibility testing with partner platforms to ensure the voice network and OEM solutions (for example 3CX and Operator Connect) work seamlessly together. High uptime, redundant connectivity and managed infrastructure help keep calls clear and available when your customers need you.

Practical steps to improve voice interactions today

Implementing technology is only part of the solution. Combine Vox Advanced Voice Services with these practices to lift customer experience:

  • Prioritise employee training: focus on active listening, clarity, empathy and problem resolution. Regular coaching and feedback maintain consistent performance.
  • Use proactive communications: reach out with pre-emptive notifications about service changes, follow-ups after incidents, or targeted offers via voice and messaging.
  • Embed customer feedback loops: collect, review and act on caller feedback so improvements are continuous.
  • Optimise call flows and routing: ensure callers reach the right team quickly and use IVR sparingly to avoid friction.

 

Discuss your Advanced Voice Services strategy with Vox — call 087 805 0300 or request a tailored quote online.

Frequently Asked Questions

  1. What are Advanced Voice Services?
    Advanced Voice Services are cloud-first voice and unified communications solutions — including VoIP calling, cloud PBX, Operator Connect for Teams, and analytics — that improve call quality, routing and customer experience.
  2. How do Vox Advanced Voice Services improve call reliability?
    Vox uses certified partner platforms, secure data centres and a Fibre-backed network with redundancy. Compatibility testing with OEM solutions reduces call drops and ensures consistent call quality.
  3. Can I integrate Vox voice with Microsoft Teams?
    Yes. Vox offers Microsoft Operator Connect, a simple way to add PSTN calling into your organisation’s Teams environment with managed voice services.
  4. What pricing options do Vox Voice plans offer?
    Vox provides flexible Rated Voice plans — usage-based or fixed monthly fees — and an unlimited voice option for smaller businesses (organisations with 50 staff or fewer). Vox will recommend the best plan based on call volumes and business needs.
  5. Do you offer managed support for mission-critical environments?
    Yes. Vox offers concierge-level support plans for high-risk or mission-critical operations, with priority response, monitoring and extended service coverage.