At Vox, excellent customer support and simple ways to contact us are part of how we keep South Africans connected. Whether you’re setting up a new service, reporting an outage or need help with billing, our support options are designed to get you back online quickly — with people who care, not cheeky chatbots.

Why customer support matters to us

Connectivity sits at the heart of everything we do. A connected home or business opens doors to education, financial services, news and opportunity. We know that when your connection isn’t working, it affects more than just a device — it disrupts daily life and work. That’s why our Customer Support team exists: to help you stay connected together.

How to get help at Vox

Start at our Vox Contact page and Help Centre where we bring the most relevant support options together. The Help Centre organises assistance by topic so you can quickly find the right route for your issue — for example Accounts and Billing, Fibre to the Home or Business, LTE and 5G, Satellite, email and Vobi services.

Quick guide to common Customer Support paths

  • Outages & service status: Check the Contact page first for planned maintenance or known infrastructure outages.
  • Help Centre: Use topic filters (Accounts, Billing, Service Requests, Escalations) to follow step-by-step guidance.
  • Call, WhatsApp or email: Speak to a human or open a ticket via email — details below.

Vox Contact Support Details

General enquiries and support lines:

Specific contacts:

If you’re not a Vox customer (yet), get in touch!

What to expect when you contact us

We believe in personal service. When you contact Vox, you’ll reach people who understand connectivity issues and will guide you through the next steps — whether that means a remote fix, logging a service request, or arranging an engineer visit. If a problem requires escalation, we have a clear process and dedicated channels to make sure it’s handled quickly. Our customers are central to everything we do — from network engineers to our support agents. If you need help, please get in touch; that’s how we stay connected together.

Need help now?

Head to our Customer Support page for step-by-step guidance and the latest service updates. Better yet, open a ticket right from our WhatsApp channel via 060 079 5061. Our Support Centre is available 24/7/265.

Frequently Asked Questions

How do I contact Vox Customer Support?
Start with our WhatsApp channel or head to the Vox Contact page or Help Centre for outage info and self-help guides. For direct assistance, call Consumer Support on 087 805 0530 or Business Support on 087 805 0500, or email help@voxtelecom.co.za / support@voxtelecom.co.za .

I think there’s a network outage — what should I do?
Check the Contact page for any known outages or planned maintenance. If nothing is listed, report the issue via the Help Centre or log a service request using the support phone numbers or support@voxtelecom.co.za .

How do I escalate a support issue?
If you need further help, email talk2us@voxtelecom.co.za for compliments and escalations. Our team will review and respond with the next steps.

I’m not a Vox customer — how do I get connected?
Contact Consumer Sales on 087 805 0003 or email sales@voxtelecom.co.za . For Fibre installations at home, contact FTTH@voxtelecom.co.za .

Will I deal with chatbots or automated messages?
Our priority is personal service. While some online self-help tools are available, you’ll always be able to reach a human agent for customer support.