Vox Voice is built to keep businesses talking — without the high bills that often come with interruptions such as loadshedding. By combining cloud telephony, mobile softphones and smart routing, Vox Voice reduces outbound and inbound voice costs while keeping customers and teams connected, wherever they are.

Why rethink business voice?

Even when the lights go out, customer enquiries keep coming. Many organisations fall back on costly cellular calls and reimburse staff, or they tolerate dropped customer calls. Vox Voice removes those compromises. Our solutions maintain corporate call rates, avoid expensive per‑minute cellular billing and reduce the administrative burden of expense claims — all while giving you the resilience your business needs.

How Vox Voice cuts your costs

  • Use one number, two endpoints: Vox lets employees use the same corporate SIP number on desk phones and mobile devices (via the Vobi app). Calls automatically follow the active endpoint, so desk‑to‑mobile switchover is seamless and billed at VoIP business rates.
  • Per‑second billing: Our VoIP outbound calls are charged per second rather than per minute — a simple way to cut calling costs, especially on frequent short calls.
  • Unify telephony and mobile: Avoid reimbursing staff for cellular calls. With the right Vox Voice setup, employees make and receive business calls on their mobiles at corporate VoIP rates.
  • Flexible deployment: Cloud PBX, hosted PBX or operator‑integrated voice — choose what fits your budget and scale as you grow.

Solutions for every business size

  • Vobi (mobile softphone): Ideal for businesses with hybrid or remote staff. Vobi pairs mobile devices to your office number, keeping rates low and continuity high. The app is free to install; licensed at the competitive Vox business rates.
  • 3CX Cloud (medium businesses): Fully managed cloud PBX that emphasises mobility. Users get free unlimited apps for iOS and Android and can make and receive calls from anywhere using their office number — perfect for businesses that can’t rely solely on on‑prem power.
  • Operator Connect (Microsoft Teams): For organisations standardised on Teams, Vox’s Operator Connect bridges your Teams licences with a managed, low‑latency voice network, turning Teams into your unified Voice platform.

Loadshedding resilience — practical options

Loadshedding often causes the last‑mile power outage (ONT or router), not a network outage. Here are our Vox Voice strategies to maintain service:

  • Softphone failover: When desk phones lose connection, calls failover to the Vobi app on mobiles automatically — same SIP number, same corporate rates.
  • Cloud PBX hosting: Host your PBX in the cloud rather than on premise to avoid PBX power dependency.
  • Last‑mile redundancy: Use alternative last‑mile access (LTE/5G, wireless) where needed to keep your telephony trunk online.

Additional business benefits

  • One invoice option: Combine voice with other Vox services for simpler billing and greater stickiness.
  • Centralised management and reporting: Gain visibility into call costs and employee usage to drive smarter expense policies.
  • 24/7 support: Vox backing with national support ensures rapid assistance when you need it most.

How to get started

  1. Assess your telephony needs (number of users, hybrid working, call volumes).
  2. Choose an appropriate Vox Voice solution — Vobi + Verto for SMEs; 3CX or Operator Connect for larger deployments.
  3. Add last‑mile redundancy where required (LTE/5G or wireless).
  4. Deploy and train staff on softphone usage to ensure seamless failover during outages.

Want a tailored quote or a resilience assessment? Enquire now about Vox Voice and let us design a voice solution that saves costs and keeps your business connected.