Vox Proudly Attains Google Verified Peering Provider Status

Vox Proudly Attains Google Verified Peering Provider Status

A significant accolade in the local ISP landscape

Vox is proud to announce that it has become a Google Verified Peering Provider, one of a select group in the South African ISP arena. The Verified Peering Provider (VPP) Programme identifies a group of internet service providers (ISPs) that have demonstrated diverse and reliable connectivity to Google. ISPs are awarded a Verified Peering Provider badge based on technical criteria related to their connectivity depth with Google.

“The Verified Peering Provider Programme is a recent accreditation from Google that recognises ISPs with high-quality, optimised connectivity into Google’s global network,” says Chris Burrell, Head of Network at Vox. “The Programme identifies providers that meet stringent technical and capacity standards, including diverse peering links to Google, ensuring faster access, improved performance, and greater reliability for customers using Google services.

“The Verified Peering Provider Programme is basically a ‘trusted partner’ list. Networks on it can connect directly to Google to access the content in a way that’s fast, safe and of the highest quality. You could think of it as a shortcut to get premium, direct access to Google services and content.”

Vox Customers using Google services such as YouTube, Gmail, Google Workspace, Google Meet and applications hosted on Google Cloud infrastructure will experience improved performance, reduced latency, and greater service reliability.

We unpack how the Google Verified Peering Provider Programme works and the benefits customers can enjoy.

 

‘Let’s Shake Hands…’

as photography internet search engine 1433323 640 | Vox | Vox Proudly Attains Google Verified Peering Provider Status

Burrell notes that in today’s Cloud-focused world, Google customers need simple and highly available connectivity solutions to reach publicly available Google resources such as Workspace and other internet-facing applications.

He explains: “Peering is like two networks shaking hands and saying, ‘Let’s share traffic/content directly with each other, instead of sending it through a middleman.’ It makes internet usage, including websites, videos, voice and Cloud apps, faster and more reliable for users, providing higher quality of experience.

“Many customers connect to Google Workspace, Google Cloud, or Google APIs using Direct Peering or via Route Server infrastructures at Internet Exchanges. These solutions provide network operators interconnectivity to Google.

“However, not all Google customers today are able to manage the complex connections of Peering, or they don’t meet the relevant requirements to maintain the high-quality standards required by Content providers. Against this context, using a Verified Peering Provider to connect to Google simplifies connectivity to Google’s network, and removes the complexity of managing Direct Peering connectivity.”

By leaving Direct Peering to the ISPs, the Verified Peering Provider programme enables Google customers to access all Google services without the complexities of Direct Peering. Verified Peering Providers manage Direct Peering with Google over dedicated private connectivity with redundancy requirements for each enrolled provider.

When Google customers connect to a Verified Peering Provider to reach Google, they are choosing a provider that has verified diverse connectivity to Google, which enables highly available access to Google services.

 

Benefits of the Google Verified Peering Provider Programme

 

Vox Proudly Attains Google Verified Peering Provider Status

As Burrell outlines, Google evaluates networks that would like to be peering partners: “Vox went through a stringent application and technical review process showing that we meet their performance, network stability, reliability and capacity standards,” he says. “As a result of our successful application, we are able to offer our customers a number of benefits.”

This includes the following:

  • Simplified connectivity: There is no need to meet Google’s peering requirements; instead, customers can leave the complexities of peering arrangements to Vox as a Verified Peering Provider.
  • High availability: The Google badge shows that the ISP has a highly redundant connectivity to Google.
  • Enterprise grade connectivity: Customers can connect to Google through internet products designed for enterprises; further, they can access Google with or without the need for border gateway protocol (BGP) or an autonomous system number (ASN). In addition, customers can work directly with the ISP’s customer services teams and operational escalations

 

Burrell clarifies that Vox’s Verified Peering Provider Programme is suitable for enterprises and businesses running Google Cloud apps, ISPs or partners reselling internet services, and any tech-savvy user streaming, collaborating or relying on Google services.

He adds: “Because Vox is a Verified Peering Provider, this ensures Google traffic is routed over well-engineered, high-capacity direct interconnects, reducing unnecessary transit paths and improving consistency. It’s part of Vox’s ongoing investment in network quality and reliability.

“Vox is truly proud of this accolade, because it’s a mark of trust from Google, and not every local ISP will be able to qualify. It shows that Vox meets high technical standards and can deliver premium internet performance for Google services, making service better for our existing and future customers,” concludes Burrell.

 

Frequently Asked Questions

What is a Google Verified Peering Provider?
A Verified Peering Provider is an ISP that has met Google’s technical and capacity standards for direct peering, offering optimised and reliable access to Google’s services.

How will this improve performance for Google services?
Direct peering reduces the number of network hops and potential bottlenecks, resulting in lower latency, faster load times and more consistent performance for apps like YouTube and Google Workspace.

Do Vox customers need to change anything to benefit?
No. Vox manages the peering relationship with Google. Most customers will see improved performance without changing their configuration.

Is this available to all Vox customers?
Benefits depend on routing and service configurations, but the VPP status enhances overall connectivity for enterprise and business customers across Vox’s network.

Can resellers and other ISPs use Vox as a Verified Peering Provider?
Yes. Resellers and partner ISPs can work with Vox to provide their customers with optimised access to Google services via Vox’s peering infrastructure.

Does this replace direct peering for larger customers?
No. Organisations that already operate direct peering can continue to do so. VPP provides an alternative path for customers who prefer Vox to manage peering complexities.

How does Vox ensure redundancy and reliability?
Vox maintains diverse, redundant links and operational processes that meet Google’s VPP requirements, ensuring high availability and predictable routing for Google-bound traffic.

Who Wants to Win A Car?!

Win a Suzuki Jimny with Octotel and Vox!

 Imagine the joy of winning a car. The good news is that, with Vox and Octotel, you can!

And what a fun car we are offering to one lucky customer.

Our exciting new competition – ‘Win a Suzuki Jimny with Octotel and Vox’ – is offered together with Octotel, Cape Town’s largest open access Fibre Network.

[Drumroll, lights, three-two-one…]

Meet the Suzuki Jimny that could be yours!

Win a Suzuki Jimny with Octotel and Vox 

 

Suzuki Jimny: Engineered for Adventure with Metro-Style Comfort

The Suzuki Jimny is a small but mighty four-wheel drive (4WD) vehicle, which opens up possibilities of exploring rugged places while also being comfortable for metro driving.

With its rigid ladder frame chassis, 3-link rigid axle suspension and angled body with impressive ground clearance, the Suzuki Jimny is your gateway to new horizons!

It’s equipped with 4WD and low-range transfer gear, powered by a 1.5ℓ engine, and enhanced with traction and hill descent control. The Suzuki Jimny’s rugged exterior is designed for off-road functionality, while the interior offers convenience and durability.

Suzuki offers various colour scheme combinations, providing you with fun yet stylish options to choose from…

…but the car that you could win is a custom-designed, one-of-a-kind special version that’s guaranteed to get you noticed, wherever you go!

Win a Suzuki Jimny with Octotel and Vox

And thanks to such features as practical rear storage and handy front seat storage, an illuminated dashboard panel and Bluetooth-compatible audio system, you’ll be comfortable and connected whether tackling rough terrain or cruising the city streets.

 

A Potentially Life-Changing Opportunity

Winning a car brings practically anyone huge joy and sometimes even relief from challenging circumstances. For some people, it could be life-changing – not just a new possession but also a symbol of freedom, convenience and independence.

With Vox and Octotel, it’s a reward for loyalty for our qualifying Fibre to the Home customers. Do you think there’s a Suzuki Jimny out there with your name on it?

Click here to find out more and enter the competition!

 

FAQs

Who can enter the competition?

Qualifying Vox Fibre to the Home customers; check terms and conditions for full eligibility.

 

How do I enter?

Click here to find out more and enter the competition! (Follow the entry steps on the competition page.)

 

Is the Suzuki Jimny new and custom-designed?

Yes, it’s a specially customised Jimny as described in the prize details.

 

How will the winner be notified?

The winner will be contacted as per the competition terms; check the entry page for notification details.

 

Win a Suzuki Jimny with Octotel and Vox

Overcoming Challenges to Become a Valued Vox Leader

People of Vox: Caleb Rutters

At Vox, we believe our employees are the beating heart of our company, with merit and value built into all our available positions. In this edition of People of Vox, we meet Caleb Rutters, who works in the Stores Department as Team Leader: Vox Warehouse in Gauteng. Having been born and bred in Westbury, Gauteng, Caleb has faced and overcome challenges to become another valuable and award-winning Vox employee.

Caleb is proud to work in Stores and believes the equipment and logistics that his team manages every day is critical to the functioning of the company overall. He knows that behind every satisfied customer, there’s a chain of processes and people who made the required delivery possible. He might be proud to work for Vox Stores, but Stores – and Vox in general – is equally proud of him!

The Vox Stores department, which operates nationally across Cape Town, Durban and Samrand in Gauteng, is a central service point within the company, created to handle queries, give direction and ensure smooth coordination across the organisation. That’s why Caleb describes it as being vitally important to the daily functioning of Vox.

Caleb office | Vox | Overcoming Challenges to Become a Valued Vox Leader

We find out more about his daily working life, and what he enjoys when he’s off duty.

The Internship that Began a Career

Westbury, where Caleb grew up and went to school, is known as being a challenging urban environment to live and work in. The area is characterised by deep-seated problems that are rooted in the past history of the country, as well as by gang warfare over turf in the present. However, the media stories don’t always reflect the enduring spirit and aspirations of its people – and Caleb is one of its visible success stories.

success 503509 640 | Vox | Overcoming Challenges to Become a Valued Vox Leader

Aged just 18 years old, and with his matric exams still fresh in his mind – having finished school only three months before – Caleb was still wondering how he could start moving forward in life, when a stroke of luck arrived at exactly the right time. He found out quite suddenly about an internship opportunity with Vox and followed up on it by replying to an email late one Friday afternoon.

His innate talent and can-do attitude clearly showed in that first outreach, because Caleb quickly found himself liaising with a person who was keen to hire him, and who would go on to become his manager.

He explains: “I matriculated in November 2013 and, after a short period at home – which I found quite stressful while I was looking for job opportunities, which were rather scarce – I began working at Vox in March 2014 as an intern. A mentor whom I’d known at school found out about the internship and suggested to me, as well as a few of my peers from school, that we should apply. After a successful interview, I was offered the internship, for which I was very grateful!

“Over time, I was then able to work my way up through the Stores team, and my pathway included becoming, in turn, a Junior Stores Assistant, Senior Stores Assistant, Stock Controller and then Team Leader. I believe that my growth can be attributed to on-the-job learning as well as the mentorship of my manager, Parthosam Jairaj, also known as AJ, who has been responsible for much of my development and to whom I’m very grateful for the initial opportunity.”

(Editor’s note: Caleb modestly leaves out the fact that his growth can also be attributed to his desire to reach for opportunities and always give of his best!)

Eleven years later, Caleb is now the team leader of Vox’s Stores and Warehouse Team in Samrand (Centurion), responsible for the daily choreography of stock, shipping and returns that keeps the hardware related to Vox’s internet connections moving across South Africa.

“I’m proud of how far Vox has come,” he says. “I started at the company before Fibre and LTE were commonplace in South Africa, when services still relied heavily on ADSL and VoIP. Seeing Vox develop into one of the country’s leading ISPs has been a source of pride and motivation, and I’m grateful to be part of its journey as a company.”

Caleb Voscars 1 | Vox | Overcoming Challenges to Become a Valued Vox Leader

Caleb has also come a long way in his career with Vox, having twice been a winner of the ‘Voscars’ during 2018 and 2023. The Voscars is Vox’s internal employee awards, a programme designed to recognise and reward employees who go the extra mile for their customers, with winners receiving significant cash prizes.

It’s a fantastic achievement to win the Voscars once – winning it twice is knocking it out of the park!

The Busy-ness of the Daily Routine

As team leader, Caleb oversees a compact and efficient team of five employees, not including himself. The team is kept busy with stock allocation, shipping and capturing stock in the system, processing large-scale orders, handling returns and managing billing queries, including situations where routers haven’t been delivered and where orders must be reconciled.

Caleb explains: “Without accurate inventory, logistics and shipping, customer connections don’t happen! And no two days are the same, which I enjoy. I am grateful for the mentorship I’ve received from AJ, as well as the daily interaction with my colleagues, who make work feel like a close-knit family! People are definitely the part of the job that I enjoy most. I like to lead my team with a practical, hands-on approach and make a point of being the ‘go-to’ person my colleagues can rely on.”

A typical morning begins early: Caleb aims to be at work by 07:00, which means waking up at about 05:00. “My commute can be long and subject to the usual traffic unpredictability,” he says. “Once I’m at the warehouse, the day is a stream of queries, urgent orders and escalations. I enjoy problem solving and when we’re working together as a team, there is a lot of joking and camaraderie to uplift us during our duties.”

Caleb scanner | Vox | Overcoming Challenges to Become a Valued Vox Leader

Having stock of necessary items available and to hand in an organised manner is necessary for Vox’s proper functioning, and so monthly stock counts are conducted on the first working day of every new month. Caleb adds: “Every item, in every location, is physically counted and matched against the system. The process is critical for finding errors and discrepancies, whether from theft, mistakes or data mismatches. Across all Vox’s Stores locations, over 120,000 individual items are counted every month. It’s a huge task, but it keeps the Vox balance sheet accurate!”

A major operational milestone came in May 2024, when Vox consolidated several smaller stores locations in Waverley into a single large warehouse in Samrand. Caleb helped oversee the transfer: checking, boxing, labelling, transporting and then unpacking and verifying stock. It was physically demanding work and involved overtime and weekend shifts, but it also showed the team’s ability to coordinate under pressure.

The move took about a month to settle, and Caleb says the increase in space has been useful. After the move to Samrand had taken place, Caleb was also promoted to his current position, which speaks volumes about his ability and talents in taking on an additional challenge.

Caleb forklift | Vox | Overcoming Challenges to Become a Valued Vox Leader

Music in His Veins

Caleb’s life outside work is centred on family and music, and he has some travel ambitions as well. He says: “I try to balance my time between spending time with my daughter as well as my own interests. Music is a lifelong passion that’s rooted in my family history, because my grandfather played saxophone in a band, and music was a constant presence in the house. And so, as a hobby, I occasionally do some DJ-ing over weekends – I enjoy playing music for other people when I’m able to slot it in around family obligations.”

He adds that in the future, he would like to explore South Africa more widely and see Cape Town, as well as travel to the United States, especially New York and other American cities that are known for their music and nightlife.

An Empowering Philosophy  

Caleb’s personal mantra is a simple encouragement that he tries to live by and share with others. He says: “It’s important to believe in yourself… even small steps forward still move you closer to something great.” It’s a practical philosophy that he tries to live by as he continues to make steady progress in his chosen career through diligence, persistence and a willingness to go the extra mile.

Caleb and all his team members are vital cogs in the machine that is Vox, with their tried-and-trusted daily routines – involving managing stock, coordinating moves and motivating their colleagues – helping to make the promise of fast, reliable internet a reality for Vox’s customers across South Africa.

New Vox Partner Programme for ISPs: Expand Without the Heavy Lifting

By Andre Eksteen, Senior Product Manager – FTTB at Vox

While niche internet service providers (ISPs) play a crucial role in bringing connectivity to underserved areas, they are often held back by the huge capital investment requirements. In response, Vox, one of South Africa’s leading internet and communications companies, has launched a partner programme that allows ISPs to benefit from our extensive network infrastructure, peering agreements, technical expertise, and more – while they can focus on delivering exceptional service to their customers.

These ISPs deliver reliable broadband and voice services in areas that larger providers often overlook. However, they lack the economies of scale, sizable infrastructure investments, and long-standing vendor relationships with vendors – challenges that create high barriers to entry for newcomers and mid-tier players alike.

ISPs have to source high quality network equipment as well as Business Support Systems (BSS) and Operations Support Systems (OSS) at competitive prices, and build a skilled technical team to manage complex networks.

They also have to deal with high interconnect costs, and negotiate peering and caching agreements with technology majors such as Apple, Google, Microsoft and Netflix; some of these ecosystem partners demand minimum capacity thresholds, making it economically unviable for ISPs not serving large customer bases.

These ISPs face significant hurdles in winning deals. Coverage gaps, limited network availability, and restricted access to premium networks put them at a disadvantage. On top of that, customers now expect a complete solution: multiple access technologies like fibre, wireless, and satellite, integrated with voice and PBX functionality, and delivered with speed.

Meeting these demands is not just challenging, it’s often impossible for niche players, which is why competing, let alone thriving, in this market remains such a struggle.

 

Expand without the heavy lifting

Vox Partner Programme

In an effort to address these challenges, Vox’s new Partner Programme will allow ISPs to leverage the company’s extensive experience in building and managing network infrastructure, delivering broadband and voice services to hundreds of thousands of customers countrywide; and technical and commercial partnerships with a wide array of access providers.

The Partner Programme provides the following benefits to small and mid-sized ISPs:

  • Seamless integration with flexible topologies: In order to ensure minimum disruption, Vox adapts to the ISPs setup, allowing them to choose from a range of options through which to connect their network, including point-to-point, ring or mesh configurations.
  • Premium infrastructure and expertise: ISPs gain cost-effective access to carrier-grade routers, switches, and skilled technicians – all without having to overpay for scale that they don’t need, and leaving the service provider with the task of customer acquisition and service excellence.
  • Ecosystem partnerships: ISPs can leverage Vox’s commercial agreements to get unmatched coverage across 10 fibre-to-the-business (FTTB) networks, 18 fibre-to-the-home (FTTH) networks, and 6 wireless-to-the-business (WTTB) networks. They can also bypass daunting minimum requirements and secure peering and caching with global leaders such as Google and Netflix at volumes that make sense for a connectivity provider of their size.
  • Tailored services: Modular and scalable offerings, from wholesale bandwidth to advanced voice solutions and beyond, mean that Vox gives ISPs the flexibility to grow at their own pace, while providing customers with low-latency, high-uptime performance.

 

Our new partner programme is tailored specifically for emerging and mid-sized ISPs that are ready to expand without the heavy lifting. The high fixed costs, building and maintaining complex networks, upstream relationships, and more are taken care of, leaving ISPs to focus on their unique selling proposition. This is not just about scale, but about enabling smart, sustainable growth that ISPs can tap into.

Become a Vox Partner and unlock new opportunities. ISPs need an ECS Licence, billing and network management systems, Teraco presence, CPE installation capability, and first-line support. For national and international core network capacity, use your own infrastructure or leverage Vox’s world-class backbone to deliver exceptional service.

Ready to supercharge your network? Visit our Partner Programme page today.

 

FAQs

What is the Vox Partner Programme for ISPs?

It’s a partner offering that allows small and mid-sized ISPs to use Vox’s network, peering agreements, equipment and operational expertise to scale services without needing large capital investments.

Who is eligible to join the programme?

Emerging and mid-sized ISPs in South Africa with basic operational capabilities (ECS licence, billing and network management systems, CPE installation and first-line support) are the intended participants.

Can I use my own core network or must I use Vox’s backbone?

You can use your own national/international core capacity or opt to leverage Vox’s world-class backbone; the programme supports both models.

How does Vox help with peering and caching with platforms like Google and Netflix?

Vox’s commercial agreements and peering relationships allow partner ISPs to access caching and peering at volumes that make sense for smaller providers, removing minimum-capacity barriers.

What services can partners resell or access?

Modular options include wholesale bandwidth, advanced voice/PBX solutions, routing and switching, and multi-access topologies (FTTB, FTTH, WTTB).

Will I need to change my existing topology to join?

No, Vox adapts to your setup and supports point-to-point, ring or mesh connections to minimise disruption.

Are there pricing or contract minimums?

Commercial terms vary by partner needs and service selection. Speak to Vox for a tailored quote and contract options aligned to your growth strategy.

Vox Launches Kiwi Wireless to Bring Fibre-like Broadband to South African Homes

Uncapped, unshaped data with no fair use policies, Kiwi Wireless is about to change the face of connectivity in South Africa

Vox, a specialist provider of top-class internet and voice solutions for homes and business, has announced the launch of Vox Kiwi Home Wireless, a new consumer broadband service that delivers a fibre-like experience without the need for trenching or cabling. Powered by Tarana’s next-generation technology, Kiwi offers speeds of 50 Mbps, 100 Mbps, and up to 200 Mbps, on an uncapped, unshaped and unthrottled line.

Fibre-like Speeds where Fibre Can’t Reach

Designed for South African households that don’t have access to fibre and where installation is prohibitively slow or expensive, Kiwi Wireless offers customers a simpler wireless alternative. One that delivers exceptional connectivity without the need for extensive infrastructure or disruption.

“Consumers have told us that they want fibre-quality internet without the hassle and with no fair-use policies or unpredictable throttling,” said Nikita Appelman, Product Manager for Wireless at Vox.

“Vox Kiwi Home Wireless is a smooth and simple alternative to disruptive trenching or fibre installation delays, offering consistent, high-quality connectivity people can rely on. Installation is also painless – a small, flat panel antenna is mounted on the roof connected to a router inside the home.”

The result is consistent connectivity for streaming, remote work, online learning and smart home devices, without the disruption of trenching or digging.

Affordable Costing

Vox Kiwi Home Wireless is also launching at an affordable price point, making it an accessible choice for consumers. It costs R849 per month for the 50 Mbps service with installation priced at just R999 as a once-off fee.

This upfront cost is competitive, lowering the barrier to entry for households wanting a trusted connectivity solution that doesn’t leave their wallet gasping. The 100 Mbps service is available for R1,039 a month and it is possible to upgrade to the 200 Mbps option if the home fits specific conditions, such as proximity to high sites.

Vox has a proven track record. The Service spans more than five million homes across South Africa, spanning both major metros and smaller towns.

Vox Kiwi Home Wireless is giving South Africans more choice,” says Appelman. “If you can’t get fibre or you don’t want the wait and disruption that comes with installing fibre, then you can use Kiwi to get connected almost immediately. The service is fast and consistent and is designed to deliver high-quality connectivity.”

Vox Kiwi Home Wireless with the Vox backing, brings unmatched quality and reliability and a   fresh and innovative new product offering to the South African consumer.

Available to order from 19 November 2025, with installations handled directly by Vox’s national support and service teams, Kiwi Wireless is the perfect fit for consumers who want access to the digital lifestyle without having to hurry up and wait for fibre.

Kiwi Wireless offers choice – a way to access a modern, connected lifestyle even when fibre isn’t feasible. With transparent pricing and uncapped data, it’s a practical, future‑ready option for many South African homes.

Ready to stop waiting for fibre? Discover Kiwi Wireless and order here:

 

FAQs

What is Vox Kiwi Home Wireless?
Vox Kiwi Home Wireless is a fixed wireless consumer broadband service using Tarana technology that delivers fibre-like speeds (50/100/200 Mbps) without trenching or cabling.

Is the data capped or throttled?
No. Kiwi is uncapped, unshaped and unthrottled, and it does not have a fair‑use policy.

How is Kiwi installed?
A small flat panel antenna is mounted on the roof and connected to a router inside the home. Installation is managed by Vox certified teams.

Who is Kiwi best suited for?
Households without access to fibre, properties where trenching is expensive or disruptive, renters, and anyone needing a quick, reliable broadband solution.

Does Vox provide support and maintenance?
Yes. Vox handles installation and ongoing support through its national service teams.

How do I check availability at my address?
Visit the Vox Kiwi product page and enter your address to check coverage and order options: https://www.vox.co.za/wireless-to-the-home/

Vox Loyalty Rewards Programme: Helping Households Save More on Everyday Deals

Introducing the Vox Loyalty Rewards Programme…!

Vox, one of South Africa’s leading internet and communications companies, has launched a free, tiered loyalty programme that rewards customers with instant value discounts across groceries, fast food, retail, travel, technology and education.

Delivering everyday savings to customers, the programme launches with two tiers – Bronze and Silver – and is free for qualifying customers, offering impressive vouchers and discounts that have an immediate financial benefit.

“The Vox loyalty programme rewards customers for great payment behaviour and for being long-standing users of our products and services,” says Claire Williamson. Senior Product Manager – FTTH at Vox. “The programme is designed to provide our users with tangible benefits they can use to save money and improve their quality of life, every day.”

Customers qualify for the programme by being a Vox fibre-to-the-home subscriber and paying their account consistently via debit order. It is being launched in partnership with a specialist loyalty platform that manages established brand relationships across South Africa, and will provide customers with access to digital coupons, vouchers and discounts from the outset. This means Vox customers can save money instantly on the items they purchase every week rather than niche benefits or gimmicks.

Vox loyalty rewards programme

At launch, the programme introduces two tiers – Bronze and Silver – with Gold and Diamond tiers to follow, and the savings are substantial. Silver tier members will have access to grocery coupons of up to R1,250 per month at leading retailers, while Bronze tier members will enjoy monthly fast-food vouchers and retail gift card discounts of around 10%.

Vox loyalty rewards programme

Vox developed the programme to address two business realities. The first, a need to retain customers where non-payments are often the cause of churn. The second, is to provide even more value to customers in a saturated fibre market where differentiation and customer care make a difference. Incentivising customer payment choices and preferences and recognising those who have remained with the company are a smart way to reward loyalty and build engagement.

“We want our customers to know how important they are to our business and longevity,” says Williamson. “Their commitment to our brand should be recognised with rewards that show our commitment to them.”

From the moment customers join Vox, they can start redeeming real savings with more value unlocked as they move through the different loyalty tiers. Vox will be consistently refreshing the offers and vouchers on offer and testing new categories, like dining and health and wellness, to keep the experience dynamic and fun.

The Vox rewards model is deliberately straightforward: customers qualify by being a Vox FTTH subscriber who pays their account consistently via debit order and can immediately begin accessing benefits. Membership is free, with rewards scaled by points earned, reinforcing Vox’s position as a market differentiator in the ISP industry as the first to offer a free rewards system.

“Households need real savings, not gimmicks,” said Williamson, Vox. “By working with loyalty rewards partners, we’re bringing grocery, food and retail value straight into the homes of our fibre customers. It’s a benefit you can use every week, and it grows the longer you stay with us.”

Why not register today to start enjoying the benefits available to you through Vox Rewards? Visit our website at https://benefits.voxrewards.co.za  – the process of signing up and participating in the programme is simple!

Join the Vox loyalty programme – check your eligibility and explore your Rewards!

 

Frequently Asked Questions

Who can join the Vox loyalty programme?
Qualifying customers are Vox Fibre to the Home subscribers who pay their accounts consistently via debit order.

Is there a fee to join, and how do I register?
There is no fee to join – membership is free for qualifying customers. Visit our website at https://benefits.voxrewards.co.za  – the process of signing up and participating in the programme is simple!

What rewards are available at launch?
The programme launches with Bronze and Silver tiers. Bronze members receive monthly fast-food vouchers and retail discounts; Silver members additionally get access to grocery coupons to the value of up to R1,250 per month.

How do I move from Bronze to Silver (or higher tiers)?
Rewards scale with points earned for consistent payments and tenure. Continue paying by debit order and maintain good payment behaviour to progress through tiers.

How do I redeem my vouchers?
Vouchers and coupons are issued digitally via the Rewards platform and can be redeemed at participating partner retailers according to each offer’s terms.

Which retailers and partners are included?
Vox has partnered with a specialist loyalty platform that manages established brand relationships across South Africa — participating retailers will be listed in the rewards portal and updated regularly.

Who can I contact for help with rewards or eligibility?
Contact Vox customer support for questions about eligibility, account status or voucher redemption.

Now launched – Vox Rewards!

Everyone Loves Getting Cash Back…

The good news is out – the Vox Rewards programme for our loyal clients has been officially launched! As household budgets continue to take strain for millions of South Africans, we’ve designed our Vox Rewards programme – available since the 17th of November – to help our customers with a variety of ways to get through the month.

We’re proud that our loyalty programme sets us apart from our competitors by offering extra value to our clients, through the provision of carefully chosen lifestyle benefits. By signing up with Vox Rewards, customers are given access to thousands of Rands in monthly savings, through discounts and coupons from some of South Africa’s favourite brands.

rewards for Vox customers

Vox customers, both new and existing, will be rewarded with retail choices, fast food options, travel discounts, reduced prices on tech and gadgets, access to lower costs for online education options, online retail and stationery purchases, and up to R1,250 in grocery rewards every month (Silver Tier only).

Simply by signing up with Vox Rewards, Vox customers get help with their budgeting and planning, across a number of different categories.

Vox Rewards programme

  • Calling all fashionistas: Update your wardrobe with up to 10% off retail gift cards from Edgars, Legit, Style and Beaver Canoe OR get 10% off online purchases at BRANDZ.
  • Enjoy takeaways: Treat your tastebuds with discount coupons from KFC, Steers, Debonairs Pizza and Hungry Lion.
  • Enjoy travel deals: With partners including FlySafair, Citiliner, Intercape and Luxliner.
  • Tech and gadgets: Keep up to date with Dress Your Tech, and enjoy up to 25% off (minimum spend of R500 online), as well as up to 8% off ASUS.
  • Online learning: Empower yourself through access to online learning through IT Upskill.
  • Online Stationery: Enjoy 10% off all your online stationery purchases at Statesman Stationery.
  • Groceries (Silver Tier only): Save up to R1,250 on groceries every month by using your Shoprite & Checkers coupons.

 

As you can see, the Vox Rewards are designed to help our customers with financial assistance in a holistic way.

Why not register today to start enjoying the benefits available to you through Vox Rewards? Visit our website at https://benefits.voxrewards.co.za  – the process of signing up and participating in the programme is simple!

We look forward to signing up our new and existing customers and helping you to put real cash value back into your wallet.

 

Frequently Asked Questions

What is the Vox Rewards programme?
Vox Rewards is a loyalty programme for qualifying Vox customers that provides discounts, coupons and monthly savings across retail, food, travel, tech, online learning and groceries.

When did Vox Rewards launch?
Vox Rewards officially launched on 17 November 2025.

How do I sign up for Vox Rewards?
Register at https://benefits.voxrewards.co.za and follow the on‑screen steps to join.

How much can I save on groceries?
Silver Tier members can save up to R1,250 per month using Shoprite & Checkers grocery coupons.

Which partners and discounts are included?
Partners include Edgars, Legit, BRANDZ, KFC, Steers, Debonairs, FlySafair, Dress Your Tech, ASUS, IT Upskill and Statesman Stationery, among others.

Where can I find full terms and more information?
Visit https://benefits.voxrewards.co.za/terms or the Vox Rewards sign‑up page for full terms and conditions.

 

Vox Rewards programme

Launching Vox Rewards!

A Little Help Goes a Long Way

We’re living in turbulent times, and many of us are getting hammered (financially) on all fronts. And so Vox is proud to be the first local ISP to offer our customers, both new and existing, a brand-new…

*drum roll*

*it-really-doesn’t-get-much-better than this*

loyalty programme, named Vox Rewards, which is guaranteed to help you stretch those Rands, and put a bit of sense back into your monthly budget!

Vox loyalty programme

Our favourite local blogger, The Good Things Guy, has also commented on how cash-strapped many South Africans are right now – does any of this sound familiar?

  • Picking which bill will go unpaid this month;
  • Choosing cheaper options in the grocery store;
  • Cutting back on data; and
  • Skipping meals (when you’re not on a diet)?

 

If none of the above apply to you right now, then they could surely mean something to someone you know?

wallet 3548021 1280 | Vox | Launching Vox Rewards!

Perhaps these scenarios are also familiar:

  • Persuading your carnivorous teenagers that ‘meat-free Mondays’ should be done for the household grocery budget as well as the planet;
  • Scouring online ads for specials (coffee!); and
  • Not being offended when you get offered the pensioner discount at the till, when you’re still some years off retirement age.

 

The struggle is real.

And so Vox is thrilled to announce the launch of Vox Rewards, which is being offered to both our new and existing Home Fibre clients. Designed in tiers – you can work your way up the levels – Vox Rewards will offer our customers access to thousands of Rands in monthly savings, discounts, vouchers and coupons from some of South Africa’s favourite brands!

The Rewards available will vary depending on the tier that you’re on, but include the following from some of our favourite local brands:

  • Enjoy up to R1,250 monthly in grocery savings (tier dependent);
  • Tickle your tastebuds with discounts on takeout;
  • Enjoy deals on travel, tech and gadgets, and online stationery;
  • Empower yourself with savings on online learning;
  • Get access to free legal or medical advice; and
  • Put your best fashion-foot forward with fashion retailers.

 

Vox Rewards

At Vox, we’re working together to help you navigate the challenges of the economy, and put real savings back into your pocket.

Now you can once again make ‘meat-free Mondays’ a personal choice, and not a financial survival strategy.

Watch this space – and our social media platforms – for more information coming soon!

Live Life in the Rewards Lane with Vox Fibre. Call us on 087 805 0003 for more information.

 

FAQs

What is Vox Rewards?
Vox Rewards is Vox’s new tiered loyalty programme offering discounts, vouchers and savings to both new and existing customers.

When does Vox Rewards launch?
Vox Rewards launched on 17 November 2025. Watch our social channels and your Vox account for full details.

Who is eligible for Vox Rewards?
Qualifying Vox customers, both new and existing, are eligible. Benefits depend on the tier you reach.

How do I join Vox Rewards?
Qualifying customers will receive launch and sign-up instructions from Vox. You can also visit our sign-up page: https://vox.co.za/sign-up

Are the rewards available nationwide?
Most partner offers are available across South Africa. Specific offers and participating retailers will be listed when the programme launches.

Can I move up tiers?
Yes.  Vox Rewards is tiered so increased engagement and activity can unlock higher-level rewards.

Where can I get help or more information?
Call us on 087 805 0003 for more information.

 

 

Walking on Sunshine, Bringing the Smiles!

People of Vox: Spotlight on Thandeka Ayanda Nkumbi

At Vox, we believe our employees are the beating heart of our company, with merit and value built into all our available positions. In this edition of People of Vox, we meet Thandeka Nkumbi, who works in the Marketing Department as a Marketing Assistant and Content Creator. Having initially studied Journalism after school, she is now carving out a niche for herself one story and social media post at a time.

When you see Thandeka in the Vox Joburg office, a few things are likely to jump out at you – for example, how she always looks stylish, attractive and well-groomed; her beautiful smile; and how very busy and active she is!

Fashion | Vox | Walking on Sunshine, Bringing the Smiles!
What a beautiful smile… and so stylish

Her colleagues will confirm that our well-known and much-loved Marketing Assistant never seems to stop moving (10,000 steps a day is nothing!). But use a slightly different filter on the camera of your mind’s eye, and a different picture emerges.

Our ultra-feminine office powerhouse says that at home, she’s an ardent football fan who never misses an Orlando Pirates game. And astonishingly, there was a period, just a couple of years ago, when she was in hospital for almost a month with a freak injury, and had to learn how to walk again.

Today, she’s grateful for the opportunity to swap out her famous fashion at work for her soccer shirts at home, as well as the fact that the scar on her leg today means she can still walk those 10,000 steps with ease – but more on this later.

With her finger always on the beating pulse of Vox, Thandeka is at the centre of multiple activities at any given moment. She always knows who’s who in the corporate zoo, and quite frequently where they are as well – just saying….

We get to know more about one of Vox’s bubbliest and most energetic daughters – including news on how her role at work is starting to change. Her story is one of persistence, creativity and resilience, interspersed with many tongue-in-cheek comments and laughs along the way.

 

A Day in the Working Life…

Born and raised in Soweto (originally from Diepkloof), Thandeka joined Vox as an intern in September 2022 and was taken on permanently by December that same year. Well, at Vox we know how to spot our gems!

As a Marketing Assistant in the vibrant, colourful Vox Marketing department, she supports the team – and, in fact, the rest of the company – with a wide range of practical and logistical tasks on a daily basis. Thandeka’s work includes ordering and managing marketing collateral, onboarding suppliers, raising purchase orders, coordinating print production for flyers and brochures, and ensuring that materials arrive on time for sales activations and giveaways.

“When I arrive at the office, I first check my emails while having a cup of coffee,” she clarifies, “because a girl needs all the energy before zikhala (getting busy)! I load new POs and check on submitted ones, and establish if I have orders that I need to pack and send for shipment.  Stock inventory is very important, and so we make sure we keep track of what we have, and if we’re out of stock, we get quotes and order more.”

Media | Vox | Walking on Sunshine, Bringing the Smiles!

Thandeka’s day‑to‑day work requires close collaboration with designers and external vendors and quite a lot of logistical coordination – in short, the kind of hands‑on activity that keeps Vox events and field marketing running smoothly. It also includes a lot of walking…

“I am a people’s person,” she says with a smile, “so I need to chill and talk to my colleagues – from Block A to C, I’m there during the course of my duties! And of course, there’s no way I am not spending time with Paul… my Work Husband.”

(Editor’s note: We hope Paul is reading this.)

Her days are never the same but being hands-on is always a part of it.

“Sometimes I need to organise a collection with the courier company and then I just know in advance that they’re going to send that driver who always argues with me! And then ooh, guess what, other times I have a date… at the storeroom featuring boxes, scissors, and marketing collateral!

“How much time I spend in the storeroom depends on the amount of stock I have, and what’s going on in the company. Some days I spend most of my time there; at others it’s just a short ‘date’ but regardless, I enjoy it. Back to my machine… oh, a supplier is looking for the PO; time for me to chase for approval… time to move. And suddenly it’s home time – ishayile, we try again tomorrow!”

She speaks lightheartedly but the fact is that at any given moment, Thandeka has a lot of irons in a lot of fires, and she always knows what’s cooking (marshmallows, anyone?), and where!

 

How Thandeka’s Vox Journey Began

Graduate 1 | Vox | Walking on Sunshine, Bringing the Smiles!
A proud graduation day!

Thandeka studied journalism at Rosebank College for four years, graduating in 2019 with the hope of pursuing sports communication and commentary. Fate, however – or to be specific, a global pandemic – had other plans when the COVID‑19 disruption of 2020 put those early goals on hold.

She says: “2020 was one of the toughest years for me, both personally and professionally, because we also had a death in our family during this time – the pain went very deep for all of us, and still does, to this day. Professionally, the pandemic stalled the early momentum from my journalism qualification and made job hunting very difficult – like many other people, COVID meant that my dreams were put on pause.”

However, she didn’t lose hope and was eventually able to start steadily rebuilding her path through part‑time teaching work from early 2021, with two different educational institutions: one for primary school children, and another for young adults trying to complete their matric certifications. Eventually, she was presented with an internship offer from Vox, which led to her permanent marketing assistant role at Vox in late 2022.

“I love being part of the Vox marketing team and appreciate the team’s fun and friendly nature – this group doesn’t have a filter! I like the way that we can tease one another while still being supportive. I especially value the sense of unity and family that Vox offers: despite cultural and personality variations, my colleagues always stick together and look out for each other, and this makes me proud to work for Vox.”

The team | Vox | Walking on Sunshine, Bringing the Smiles!
Thandeka with some of her Marketing Team colleagues

 

A Freak Accident

Despite settling in beautifully to her new job, the COVID pandemic was not the only challenge Thandeka would face in her early career – and there was a time in her life when she was definitely not walking on sunshine. In March 2023, she suffered an unexpected setback in the form of a sudden and severe injury to her leg when, on her way to see a family member after work one day, she slipped unexpectedly in heavy rain.

She was rushed to hospital and quickly transferred into the operating theatre as an emergency upon arrival, because her leg was found to be badly injured and a large skin‑graft procedure was required. She then spent almost a month – 29 days – in hospital, and endured weeks of follow‑up treatment and rehabilitation, needing time and patience to regain her confidence and mobility.

 

medical 4510408 1280 | Vox | Walking on Sunshine, Bringing the Smiles!

 

“It was something that was very hard to deal with, because one day I was really fine, and the next day I was lying in a hospital bed with VAC machines (Editor’s note: Vacuum Assisted Closure, which uses suction to help a wound heal) because the wound needed to close before the doctors could start with the process of the skin graft.

“I still experience pain and sensitivity at times, especially in cold weather or after long walks, but I’m grateful that I could recover without losing my mobility and independence,” she adds, “and get back on track with my job.”

And as of the first of September this year, Thandeka’s career path is morphing and changing once again!

 

Evolving into the Next Phase

Thandeka is thrilled to have been recently promoted to the role of Junior Content and Digital Creator, a role that shifts her focus toward social media, content creation and community engagement, for both Vox and sister company Hypa Fibre. Her journalism training obviously makes the content pathway feel like a natural fit.

She’s excited that her new role will be more of a return to what she studied originally, with her writing, storytelling and journalistic instincts applied to social channels, blogs and creative campaigns. And she’s enthusiastic about the creative and investigative aspects of content work: writing posts, producing blogs, and keeping the social presence active and responsive.

smartphone 7639240 640 | Vox | Walking on Sunshine, Bringing the Smiles!

“In my new role, I plan to be highly present on social media, intentionally curious, and open‑minded. I want to learn, test new formats and help to improve Vox’s social offering,” she says enthusiastically. “Over the longer term, I expect my goals and daily tasks to evolve with experience.”

Thandeka expects to spend much more time monitoring social media platforms, studying competitor activity, tracking trends and producing regular content. While she’s super-excited about the promotion, she’s currently balancing both roles until a replacement Marketing Assistant is found.

 

Embracing Her Tomboy Side

Outside work, soccer plays a big part of Thandeka’s life and she rarely misses an Orlando Pirates game: “I’m obsessed, obsessed, obsessed with Orlando Pirates!” she laughs. But her love of the sport extends beyond fandom: she wants to give back by founding a football club aimed at children.

Soccer | Vox | Walking on Sunshine, Bringing the Smiles!
Team spirit!

“For me, sport is a community tool to keep young people engaged, build discipline and provide alternatives to drugs and destructive pastimes in townships,” she says. “I dream of one day running a soccer team to support youth development.”

Thandeka also loves music and enjoys car culture, especially BMW 325 drag racing. She describes herself as a tomboy in some respects, being comfortable in spaces traditionally dominated by men, and with many male friends. Travel is on her bucket list, with Namibia being her top destination.

Thandeka’s story to date – she’s young and it’s still very much unfolding! –  is a portrait of a young professional who has navigated interrupted plans, family pain, and physical injury and recovery, while never giving up on working towards an opportunity that’s aligned with both her training and her passions.

She’s ready to tell stories – and so much more. Thandeka Ayanda Nkumbi is all set to help with shaping meaningful, community‑centred journeys that are grounded in reality – and sometimes soccer! – and guided by optimism and empathy.

She knows how to walk on sunshine! And she plans, both personally and professionally, to help others do the same.

 

Editor’s Update, December 2025:

Thandeka’s writing career is now in full swing! Please click here and here for the first samples of her wit and humour – and watch this space for more!

 

Fashion 2A | Vox | Walking on Sunshine, Bringing the Smiles!
Thandeka brings the sunshine wherever she goes!

Vox re-enters the security arena with global leader Sophos

By Audrey Vadival, Head of Division: Security and Value-added Services

Vox is pleased to announce the launch of its new cybersecurity division in partnership with global cybersecurity leader, Sophos.

The Vox-Sophos cybersecurity partnership expands Vox’s long-standing position as a trusted ISP into a full-service digital guardian, offering South African companies an integrated portfolio of connectivity, communication and protection solutions.

managed security services, XDR MDR solutions, AI-powered threat detection

 

Key highlights:

  • Comprehensive protection: Firewalls, endpoint security, MDR, XDR and Phish Threat solutions all integrated within Vox’s managed security offering.
  • AI-powered defence: Proactive threat hunting, deep learning analysis, and automated response capabilities.
  • Integrated simplicity: Unified Sophos Central dashboard consolidates all alerts and data across third-party tools with the XDR and MDR offerings.
  • Security awareness training: Automated phishing simulations and targeted education to turn employees into first-line defenders.
  • Accessible pricing: Vox pricing and fibre/firewall bundles for South African customers

 

The move is a response to a growing need in the market. Cyberattacks are growing more sophisticated and frequent in South Africa, with the country remaining one of Africa’s most targeted for cybercrime.

According to the BDO Global Risk Landscape Report 2025 and Allianz Risk Barometer, companies have faced an average of 2,114 cyberattacks per company per week in 2025 – a year-on-year increase of 14%. The Sophos State of Ransomware in South Africa 2025 report put a price tag on the threat – the median ransomware demand rose from R2.8 million in 2024 to R18 million in 2025 while the median payment nearly tripled to R8.3 million.

ransomware protection

Vox’s partnership with Sophos brings enterprise-grade cybersecurity within reach for local companies of all sizes. Small to medium enterprises (SMEs) through to corporates can benefit from a portfolio of solutions designed to combine proactive threat hunting with round-the-clock monitoring and simplified management.

We’re connecting and protecting companies. Our partnership with Sophos gives us the ability to create world-class security solutions which leverage next-generation protection capabilities like AI within a local, managed services model that makes high-end protection both accessible and affordable.

Vox’s new cybersecurity arm forms part of our broader strategy to evolve from a pure connectivity and communications provider into a holistic managed service and security partner. The focus is simple – secure the connection, secure the data, protect customers – and it builds on the foundation of trust Vox has already built with our growing customer base.

Our customers already trust us with their communications and connectivity, and it makes sense to extend that trust into cybersecurity. Sophos has a robust and relevant solution portfolio that ensures we can deliver a synchronised security stack that protects every part of the digital journey, from the connection to the user.

The value proposition within the partnership rests in Vox’s ability to combine advanced technology with real-world simplicity. One dashboard, one licence and one provider, with multiple solutions integrated smoothly through Sophos Central. Companies can monitor and respond to threats rapidly with a single, unified view.

Vox will be offering a suite of five Sophos products which are designed to work together to prevent, detect and respond to modern threats.

The Sophos XGS Series firewall, launched earlier this year, offers AI-powered threat prevention and zero-day defence, while Sophos Intercept X combines deep learning AI and anti-ransomware for rapid threat detection and defence.

Sophos MDR delivers 24/7 expert-led security as a service with proactive threat hunting and rapid incident response. Sophos XDR provides visibility across all critical attack surfaces, including third party tools, while Sophos Phish Threat helps you stay ahead and prevent expensive mistakes by proactively educating your workforce

According to Pieter Nel, Sales Director SADC at Sophos South Africa: “The threat landscape in South Africa continues to intensify, and organisations are looking for a partner that can simplify cybersecurity while still delivering enterprise-grade protection.

“Our partnership with Vox brings the full strength of Sophos’ MDR, XDR and AI-driven technologies directly into a locally managed service model, making advanced cyber defence accessible to businesses of all sizes. Together, we are ensuring South African organisations can detect and stop ransomware and other cyberattacks before they cause disruption or financial damage.”

Vox Sophos cybersecurity partnership

Vox, a Gold Partner for Sophos, offers highly competitive pricing and flexible security bundles which combine fibre and firewall protection in one accessible package. Starting from October 2025 with the ‘Securing Your Connectivity’ promotion, Vox is making enterprise-level security affordable to South African companies while providing local support and expertise.

Businesses are dealing with complicated threats and sophisticated attacks and are at constant risk, so our mission is making their lives easier. You don’t need a large team or multiple IT vendors, just one partner with the right security tools, and that’s us.

To learn how the Vox Sophos cybersecurity partnership can protect your business, contact Vox for a tailored security assessment and a quote for managed security services and fibre/firewall bundles.

 

Recommended next steps for businesses

  • Assess current exposure: Identify critical assets and where detection blind spots exist.
  • Consider a managed approach: If you lack in-house security resource, managed XDR/MDR can significantly reduce risk.
  • Combine connectivity and security: Explore Vox’s firewall and fibre bundles for simplified billing and integrated support.
  • Train staff: Add security awareness training to reduce phishing and social engineering risk.

 

FAQs

What is the Vox Sophos cybersecurity partnership?
The Vox Sophos cybersecurity partnership is a local managed security service combining Vox connectivity with Sophos enterprise-grade tools (XGS firewall, Intercept X, MDR, XDR and Phish Threat) to protect South African businesses.

What cybersecurity solutions are included in Vox’s offering?
Vox offers Sophos XGS firewalls, Intercept X endpoint protection, Sophos MDR (24/7 monitoring & response), Sophos XDR (cross-surface visibility) and Phish Threat security awareness training, all managed via the Sophos Central dashboard.

Who should consider Vox managed security services?
SMEs through to large corporates that want simplified, enterprise-grade protection—organisations without large in‑house security teams, or those seeking 24/7 threat hunting, AI-driven detection and consolidated management.

How do I get started or request a quote?
Contact Vox’s security team for a tailored security assessment and pricing. Vox offers competitive fibre and firewall bundles (including the “Securing Your Connectivity” promotion from October 2025) with local support and implementation.