4 Ways to Improve Your Home Wi-Fi Signal and Router:

Wait, I Put My Router WHERE? 4 Ways to Improve your Home Wi-Fi Signal

You’d be shocked at how many “Wi-Fi” problems aren’t actually problems with the Wi-Fi (or the ISP, and we’re not just trying to save face). Many times, the key problem is in fact a Router problem – a Router placement problem, to be exact.

Unlike Calculus, humans tend to keep and apply many of the skills they pick up in early childhood development. Some humans, however, take this a step further, and integrate elements of “hide and seek” within their Router setup thought process. We’ve seen them behind TV’s, inside cupboards, on top of microwaves and next to the fridge. More often than not, people play “Where’s Wally” with their shiny new device, only to act shocked when it works like it’s on a National Shutdown.

Fact is, Router placement directly impacts signal strength, speed, and connection quality. So, before blaming your friendly neighbourhood ISP, let’s make sure we’ve covered the basics.

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The Problem:

Think of Wi-Fi as a radio signal, meaning it travels through the air but gets weaker on impact. Walls, furniture, distance, and other interruptions act like virtual speedbumps. Even the best package and speed can still experience buffering, lag, and dead zones due to poor choice of placement.

If you’ve noticed signal = great in one room and “home affairs” in the next, it’s probably a placement issue.

First, the Quick Fixes: Here’s our guide to proper placement:

  • Place it in a central location:

Try and stay as close to the centre of the home as possible. Usually, sticking it in one corner means the signal has to work twice as hard to reach distant corners.

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  • Keep it elevated:

Statistics show that performance is increased when devices are placed higher up. Whether on a shelf, desk, or mounted, avoid the floor. Remember that signal spreads outward, not downward, so the higher the better.

  • Keep it open:

This isn’t your best China, so there’s no need to stash it in the glass cabinet with a single mystery key. Routers need space to broadcast effectively. Our motto? Function > form; meaning if it looks neater but doesn’t work, it’s not worth it.

  • Size matters:

Everything from mirrors to concrete, thick walls to your favourite couch can negatively impact your signal. The greater the obstacles, the weaker the connection. Not all walls were created equal either. Whereas drywall is one story, solid brick is another ball game. The more barriers your signal has to pass through, the tougher time you’re in for when it’s time to connect. Hence why the device which worked perfectly in your apartment is suddenly JD Vance once you upscale. Bet the agent didn’t mention that one (they never do).

This doesn’t seem like rocket science, but we swear by it. Sometimes, small fixes make big impacts.

Now, here’s what to avoid:

(because, truthfully, some locations should be a war crime):

Avoid the following like the plague:

  • Inside anything: cupboards, chest of drawers, toy boxes (it happens), even the TV cabinet
  • On top of, behind, or next to key appliances like TV’s or radios.
  • On the floor. At all. Just don’t do it.
  • In the garage, or the distant corner of Mordor.
  • Near bases (think phones, wireless chargers, PS5’s)

If your router is hidden behind décor like it’s part of the furniture, that may be exactly why your Wi-Fi is struggling

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Also note that certain devices can drastically impact Wi-Fi quality. These include microwaves, baby monitors, and even some Bluetooth devices (of course, the Air Fryer is exempt – because when is it not?). Whilst it doesn’t mean that your kitchen is a Wi-Fi no-go zone, it DOES mean that you should apply a bit of Social Distancing between your Router and the next big lump.

What happens when placement isn’t the only problem?

Sometimes, it’s not a matter of where the Router is, but rather where the Router is expected to encompass. Many users experience poor coverage in:

  • Multi-storey homes
  • Complicated layouts
  • Rooms far away from the living area
  • Lots of walls. It’s a thing.

If that’s the case, one tiny router can’t be expected to cover the entirety of Buckingham Palace; and your Royal needs might necessitate investing in Mesh or an Extender.

If you’ve noticed:

  • Strong Wi-Fi in some rooms, but weak in others
  • Internet only buffers in certain bedrooms
  • Video calls cut once you hit a dead zone
  • Speed is fine when you “switch it on and off” but dies when you sit down again

You may need to relocate (the device that is) or invest in a solution that broadens your covered.

Many users assume that poor Wi-Fi = poor Internet. However, the issue is often simultaneously simpler, yet more complex. So, before letting an inanimate object rage-bait you, ask yourself where your device is placed and whether you should consider moving it.

Because, sometimes, better Wi-Fi doesn’t involve a bigger package – all it takes is proper placement.

Is Your Internet Broken, or Did Your Family Outgrow It?

It’s incredibly frustrating when all the family is peacefully busy with their different online tasks and the Internet connection starts shorting out.

Picture the scene.

The teenagers are busy with their mid‑week schoolwork, Dad has an online call to make with his brother overseas, and Mom has settled in for some candyfloss-for-the-brain streaming, when…

The Internet starts slowing down, or else grinds to a complete halt. Shouts of ‘It’s freezing again!’ become the equivalent of the four-letter word of the day (maybe even with some actual four-letter words in there – from Dad, of course, who now has to contribute money to the Swear Jar once again). Can your family relate?

So, what’s causing the problem, and how do you solve it? If your home internet has become painfully slow, it might be that your family has outgrown your original Internet package.

 

It’s Not Just Kids Who Need Space to Grow

46173 child 314137 640 | Vox | Is Your Internet Broken, or Did Your Family Outgrow It?

Remember the days when your children were small, and they seemed to change shoe sizes every few months?

You wouldn’t dream of permanently squashing their cute little growing feet into shoes that are a size too small – so why would you want to live with an Internet package that has become ‘too small’ for your family’s needs?

Just like your children, your Data and Internet needs will also grow over time.

Signs that your family is outgrowing your original Data needs include the following: frequent buffering during peak hours; slow speeds when several people stream, play online games or make video calls at once; and sluggish performance on many devices at the same time.

If problems like this happen only when the household is busy online, you’re probably hitting capacity limits rather than a network fault. Time for an upgrade?

 

That Was Then, This is Now

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The reality in today’s world is that as our children grow from toddlers to pre-teens, so do their digital lives – and with it the family’s Data requirements!

One day, you’re popping them in front of something cute and toddler-friendly that’s streaming via your favourite service provider.

And then, in what seems like the blink of an eye later, you’re debating with your fellow parent: How old is old enough for their first device? (Perhaps because you’re tired of turning your back to find that your Smartphone is gone again and currently being covered by small, inquisitive fingerprints.)

And from that moment on, you’re on a slippery slope downwards to the day when your original Internet package is no longer sufficient for your family’s needs.

You’ve now hit the days of an Internet Plan speed mismatch: your package is no longer offering enough speed for your household needs. It’s most likely that there are too many devices in your home, because each smartphone, smart TV and home gadget uses bandwidth. In addition, it’s possible that your original router (acquired when the children were just babies) has become outdated.

You could think of this as being another of today’s family milestones in the digital age.

Fortunately, there are solutions. You could consider upgrading if any of the following applies:

  • You regularly have two or more simultaneous HD/4K streams.
  • You notice buffering and slowdowns at predictable times, suggesting you’re hitting capacity.
  • Multiple people in the household work or study from home, including using video calls.
  • You have many smart devices, including security cameras and lights.
  • You want lower latency for online gaming.

 

Upgrading could mean a faster Fibre plan, a higher‑capacity home package, or adding a wireless backup for reliability. Speak to Vox about options that match your household size and usage – we have multiple home Internet packages and solutions tailored to families.

Whether you need faster fibre, a more reliable home package or advice on Wi‑Fi coverage, the team can help you find the right fit. Get connected – stay connected!

And give Dad one less reason to keep putting money in the Swear Jar.

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Frequently Asked Questions

How can I tell if our family has outgrown our internet package?
If you get regular buffering, slowdowns or poor video‑call quality whenever several people are online, your package is likely too small. If issues happen mainly during busy household times (evenings, school hours) rather than all day, you’re probably hitting capacity limits rather than a permanent fault.

Why does the internet slow down only at certain times of the day?
Many households use the network at the same peak times, so available capacity becomes limited. Peak‑time congestion causes shared network resources to stretch; if slowdowns are predictable (for example during the evenings), consider a higher‑capacity plan.

Is buffering a sign of a network fault or that we’ve outgrown our plan?
If problems appear only when multiple people stream, game or video‑call, it’s usually that the plan is insufficient rather than a network fault. Persistent issues at any time could indicate a fault, and in that case, good advice is to contact your provider for a check; otherwise an upgrade is the likely fix.

What simple steps can I try before upgrading our plan?
Stagger heavy activities, pause large downloads, and limit background streaming on devices to free up bandwidth. You could also try moving devices away from physical Wi‑Fi blockers and disconnecting unused devices. If problems persist, a plan upgrade may be needed.

When should we consider upgrading our internet plan?
Upgrade when you regularly have two or more HD/4K streams, frequent video calls, or many smart devices running simultaneously. If multiple household members work or study from home, or you want smoother online gaming, speak to Vox about a plan suited to your household size.

What type of upgrade should we choose — faster fibre, bigger package or a backup connection?
Make your choice based on need – for example, you could choose faster fibre for speed, a higher‑capacity home package for many devices, and a wireless backup for reliability. If you’re unsure which fits best, Vox can recommend the right combination for your family’s usage.

Will upgrading my plan reduce lag in online gaming and video calls?
Yes, a higher‑speed or lower‑latency plan usually improves gaming responsiveness and call quality. Do note that other factors, for example device performance or server location can also affect lag, but a suitable Vox plan will significantly help.

How many devices can a household internet plan support?
There’s no one‑size‑fits‑all number and it depends on what each device is doing (for example streaming, browsing, smart cameras). Many low‑usage devices can coexist, but multiple simultaneous HD/4K streams or several video calls require more capacity. Contact Vox for an assessment tailored to your device mix.

Stop the Wi-Fi Wars: 4 Ways to Keep The Whole Family Connected

We’re firm believers that peace of mind is underrated. Especially household peace.

We also believe that few things destroy household peace faster than “broken” Wi-Fi. Yeah, forget politics, burned braai meat, and turns on the Xbox; buffering is this seasons Dr Doom.

On your average day: one kid is on YouTube, the other playing Fortnite, Mom is on a video call and Dad trying to responsibly watch Man United in 4K. Suddenly, everything freezes. Fingers are pointed, voices raised, sanity does a runner – welcome to the Wi-Fi wars.

Let’s fix it.

Understanding the Battlefield.

Toy soldiers lined up on the battlefield, ready to combat in the quest for Wi-Fi

Most home Wi-Fi isn’t “slow” – it’s just more overwhelmed than a McDonald’s Ice Cream Machine. Today’s modern home is equivalent to a 2009 tech startup, with each containing multiple smartphones, Smart TV’s, laptops, tablets, consoles, cameras, a PC in a corner and that mysterious device nobody can explain.

Each one is simultaneously fighting for bandwidth, and if your line can’t multitask (it happens to the best of us), the whole house is destined to suffer.

So, herewith Rule One:

You can’t use entry-level speeds for heavy duty Wi-Fi use.

Be honest about your usage. If you’re simultaneously streaming Netflix, updating your PS5, Teams calling and downloading from the Cloud, you need serious bandwidth.

Sometimes, you are the problem…

… or maybe your Router is.

A well placed router, which is clearly elevated and in close proximity to devices.

Even lightning-fast Fibre is only as quick as the Router (and its positioning). If you’ve placed yours inside the spare microwave in the garage cupboard, congratulations – you’ve played yourself.

Remember the days when we’d have entire computer stations in the house, complete with external speakers and cd racks? They sat there like modern day shrines to Connectivity – and their modern descendants have similarly royal aspirations. Wi-Fi needs optimal working conditions to perform better; so think open space, central positioning, and elevation. If your signal dies only in specific rooms of the house, you don’t need to invent cuss words, you may just need a better router setup (or to invest in mesh).

Bigger house? You may need a bigger plan:

Many users are surprised when their Wi-Fi doesn’t magically bend around walls. Go figure.

Fact is, everything from concrete to an innocuous appliance can be a signal killer. If you’re living in a mansion, or even a double story place, you should always consider:

Because the honest truth is that a single router in the lounge is never reaching the outer bedrooms.

So, what’s the real solution?

Simple: start by upgrading the experience.

You see, fast internet isn’t about bragging rights and feeling better than the neighbour. It’s about eliminating buffering wheels, frozen faces on work calls, and PC’s going on vacation when you’ve just had enough and need to clock out.

Sometimes you’re not buying Internet. You’re choosing peace. And, like we said, peace is underrated.

After that? It’s just a series of small stuff, with a lot of mindfulness. Routers, placement, extenders, prioritising traffic and ensuring that the next door neighbour isn’t secretly downloading series are all key fundamentals to making your own Home Wi-Fi run smoother. In short form? All it takes is a bit of research, investing in the correct equipment, and taking the time to understand what makes a conducive environment for better browsing and you’re good to go.

Let’s wrap it up…

The War of the Wi-Fi doesn’t start because of unreasonable families. It starts because your Internet was designed to fail from the offset.

Good Wifi connects devices easily and automatically

Upgrade your speed.

Optimise your setup.

Say goodbye to buffering.

And let everyone work, play, stream, or anything in between in harmony.

Which Vox Internet Option is Best for You this Holiday Season?

Staying connected as end-of-year down-time arrives

Our summer stories are starting to happen and the end of the year is really here! But even when we’ve packed our suitcases and made sure the pets are taken care of while we move into down-time, we still want (and need) to stay connected this holiday season.

Summer in South Africa means more streaming, online shopping and banking, video calls with family and online gaming – so choosing the right home Internet, and being aware of Internet options offered by your holiday location, can have an impact on your festive connectivity.

The good news is that, just as we all want a variety of ice cream options at the beach, so Vox has a connectivity option – and speed – to suit every home this holiday season. And in the spirit of the holiday season, we’re running some current and ongoing promotions to sweeten the deal even further.

Vox offers a mix of Fibre, Fixed Wireless, LTE/5G and Satellite options, with each option suited to different needs. So here’s a guide to help you pick the best option for your home, do your research on your holiday Connectivity options, and also make the most of current Vox promotions.

Let’s take a look.

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Fibre To the Home: Best for Top Speed and Reliability

Fibre to the Home delivers high-speed, low-latency Internet directly into your home (or holiday home).

Benefits include very fast symmetrical speeds, which is excellent for 4K streaming, multiple devices and video calls. Uncapped options are available and performance is consistent.

  • It’s ideal for large households, heavy streamers, gamers, households with multiple remote workers (if you must work during the holidays! or when the holiday season is over…).
  • Availability depends on Fibre rollout in your neighbourhood. Installation may take time in new areas.

 

Current promotions linked to Vox Fibre to the Home include Vox Rewards and Fibre Frenzy!

Vox Rewards

  • Vox Rewards is our super-exciting, recently-launched loyalty programme for qualifying Vox customers, offering perks and rewards for staying connected with Vox through home fibre connections. Depending on the tier that you qualify for, you could enjoy a variety of discounts and savings on groceries, fashion, takeaways, tech, travel and more! See vox.co.za/vox-rewards for eligibility and benefits.
  • Fibre Frenzy is a limited-time campaign on Vox’s Home Fibre packages so do check vox.co.za for current Fibre Frenzy deals and exact terms – you can also click on this link for more information.
  • For landlords providing Connectivity to guests, check out our Guest Wi-Fi hospitality bundle.

 

LTE / 5G Mobile Broadband: Flexible and Quick to Set Up

holiday Internet South Africa

LTE / 5G uses mobile networks (LTE or 5G) to deliver Internet to a home router or portable device.

Benefits include fast setup and mobile flexibility. This option is suitable for temporary needs or where Fibre isn’t available yet. 5G can offer very high speeds in covered areas.

  • It’s ideal for urban areas with strong 4G/5G coverage as well as short-term stays and holiday homes.
  • Speed and latency depend on mobile network coverage and local congestion; fairness policies may apply depending on the package.
  • Vox and Telkom are currently running our Uncapped LTE promotion, starting from R589 per month, and including a pocket router as a R199 once-off – check it out.

 

Fixed Wireless (Licensed or Unlicensed Spectrum): Dependable Rural and Suburban Option

fixed Wireless home Internet

Fixed Wireless using microwave signals provides a point-to-point or point-to-multipoint radio link between a home-mounted antenna and a local tower. Its benefits include good speeds and stable connections where Fibre isn’t laid, but line-of-sight to a tower exists. It is often faster and provides a lower latency than Satellite.

  • It’s ideal for suburbs, small towns and rural areas with a Vox radio site nearby.
  • Fixed Wireless requires a professional site survey and performance depends on line-of-sight availability and network capacity.
  • You can find out more on Vox Fixed Wireless to the Home.

 

Satellite: Providing Coverage where Nothing Else Reaches

Satellite Internet South Africa

Internet delivered via Satellite dishes is ideal for remote or rural properties beyond terrestrial networks. Its benefits include coverage that is available almost anywhere, making it perfect for some coastal areas, farms and remote homes, including holiday rentals.

  • It’s ideal for houses outside Fibre and mobile coverage areas, where connectivity is otherwise unavailable.
  • Higher latency means that it’s not ideal for competitive gaming. In addition, weather can affect reliability, and costs/data policies may be higher than terrestrial options.
  • Find out more on Satellite connectivity.

 

Considerations for the Holidays (and Beyond)

A few factors should be considered as you think about your Connectivity options for the holiday season and even next year, if you want to take advantage of our Vox Rewards programme.

 

Vox launches Kiwi Wireless

  • If you stream 4K, game and have many users, Fibre is your best bet.
  • If you need a quick setup or a temporary solution, LTE/5G works well.
  • If you’re in a small town or on the fringe of Fibre rollout, Fixed Wireless often gives the best compromise of speed and reliability.
  • If you’re remote and need coverage regardless of location, Satellite is the reliable fallback.

 

Practical Tips Before You Switch

Vox usually runs localised or seasonal promotions (discounted installation, bonus data or limited-time bundle savings). Check the Vox website regularly, including the promotions pages, for the most up-to-date specials and Ts and Cs. Here are some tips:

  • Check coverage: Use the coverage tool on vox.co.za to see what’s available at your address.
  • Match package to use requirements: Choose speeds that suit your household’s peak usage.
  • Ask about promos: Promotions can change monthly, so ask a Vox consultant about current offers and how long they run, and you can also check here.

 

Check coverage and current Fibre Frenzy or Vox Rewards offers at vox.co.za or on the latest deals page, or call Vox Consumer Support on 087 805 0530 for a personalised recommendation.

South Africans work hard and they play hard also, and never more than during our end-of-year summer holiday season! Stay connected with Vox – we have a solution for your location and your needs, no matter what time of year it is.

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You always have choices – and sweet deals! – with Vox!

 

FAQs

Which Vox option is best for streaming and gaming during the holidays?
Fibre is best for low-latency, high-speed needs like 4K streaming and gaming. If Fibre isn’t available, 5G or fixed Wireless are the next-best options.

What is Vox Rewards and how do I join?
Vox Rewards is a loyalty programme for qualifying customers. Visit vox.co.za/vox-rewards to see eligibility and benefits.

What is Fibre Frenzy?
Fibre Frenzy is Vox’s limited-time promotion on selected Fibre packages. Check the Vox website for exact bundles and promotional periods.

How do I know if Fibre is available at my home?
Use the coverage checker on vox.co.za or contact Vox support to confirm availability for your address.

Is Satellite Internet good for a holiday home?
Yes, Satellite brings connectivity to remote holiday homes, though latency and weather impact should be considered.

Can I use LTE/5G as a permanent home solution?
Yes, in areas with strong coverage LTE/5G can be a permanent solution, especially where Fibre isn’t available, but check data fairness policies.

How long does installation take for Fibre or fixed Wireless?
Installation times vary by location and demand — ask Vox for a projected install date when you sign up.

Can I switch between Vox services if I move or change needs?
Yes. Vox offers different home connectivity products and can advise on switching based on coverage and your new address.

How to Make the Most of Your Vox Connectivity Line

Tips to make sure you’re getting what you signed up for

Picture the scene. It’s early afternoon and your small one is streaming HD videos in one room, your teenager is on a video call in their bedroom, and mom and dad are both working from home, simultaneously accessing the Internet via different laptops, in two other corners of the house. Best of all, thanks to your Fibre to the Home (FTTH) Internet connection, there’s no buffering or lagging in sight.

 

How to Make the Most of Your Vox Connectivity Line
How to make the most of your Vox connectivity line

Looking back, it’s quite surprising to think that even 15 years ago, this wasn’t a common scenario – for starters, YouTube was only started in 2005, and Netflix Streaming in January 2007. As for widespread Fibre connectivity in South Africa, it was still just a twinkle in somebody’s eye, because the first subsea Fibre cable to reach South Africa went live only in 2009. Today, Internet access has become one of the most important areas of our lives.

Internet connectivity opens us up to an incredible world of information, entertainment and opportunity, and nobody wants a slow or buffering connection, while price and value-conscious consumers are justifiably concerned about getting true value from their purchases. But what happens when you’ve paid for a decent Internet package, but it doesn’t seem to be working quite as well as you expected? When the Modern Family-inspired Internet scenario sketched out above starts stuttering and freezing?

Because even with a Fibre Internet connection – generally regarded as the crème de la crème of Internet connectivity – several factors can still reduce the performance of your Fibre to the Home (FTTH) Internet speed and reliability.

This article looks at how you can make the most of your Vox FTTH Connectivity line when certain challenges rear their heads.

 

Wi-Fi: Enabling Wireless Connectivity from Your Fibre Optic Line  

improve Wi Fi signal

 

Good Internet connectivity depends on many factors, including your Internet Service Provider (ISP) first and foremost, as well as the speed of your chosen Internet package; whether your devices are modern or no longer that new; and Wi-Fi options and challenges.

  • The job of a Wi-Fi router is to ‘convert’ the data packets carried within light pulses through Fibre Optic cables laid in your neighbourhood, into the Wi-Fi radio wave signal inside your home.
  • This then enables your family’s digital devices – laptops, tablets, smartphones and smart TVs – to link into the Internet, creating a wireless Internet connection for your home (cable-free Internet, in other words).

 

Wi-Fi functionality is integral to the performance of your Fibre-based Internet line.

 

Improving Your Wireless Signal

 If your internet connectivity line doesn’t seem to be giving you the results you were expecting, or if you’re experiencing Wi-Fi dead zones in your home (caused by the distance of your device from the wireless router, thick walls or electrical interference), there are a few things you can do to improve your Wi-Fi network, as follows:

  • Router position: Choose a central location in your home, and raise the router off the floor. Also, don’t place the Wi-Fi router inside a cupboard or desk. Sometimes just raising the router a little higher up from the floor for better signal distribution will increase its range and speed. Make sure your router is away from other electronic and electrical equipment, metal objects and solid brick or concrete walls.
  • Router speed: Your router should handle a speed rated the same or higher than your chosen Internet package. And so, if your Fibre Internet is 500Mbps, your router should be able to offer speeds at least this fast.
  • Number of devices: All Wi-Fi equipment supplied by Vox is strong enough to cover an estimated 100 square metres, depending on what material your walls are made of. Vox recommends adding an additional device for every 50 to 100 square metres extra.
  • Mesh System to enhance signal: If the Wi-Fi range in your house is poor, a Vox mesh router system can help to push the signal further, so the whole family can stay connected throughout the house, providing an uninterrupted lag-free high-speed Wi-Fi connection for multiple devices in every corner of your home.Vox Wi Fi Home Mesh
  • How many mesh units can I have in my home? The Vox two-pack can connect up to 100 devices and you can include up to eight units in your home if more coverage is needed. A Vox Wi-Fi Home Mesh network can handle a mix of IoT products, smart TVs, smartphones, tablets and other electronic devices, such as wireless printers.
  • Other devices can interfere with your Wi-Fi connection, including microwave ovens, cordless phones, Bluetooth products, baby monitors, alarms, cameras and other wireless LANs. To prevent this, position the Wi-Fi router or mesh extender as far away as possible from microwave ovens, Bluetooth devices, and 2.4 GHz cordless phones.
  • App-Enabled: If you want to check your Wi-Fi range, there are apps available for Apple and Android smartphones, for example ‘Sweetspot’ for Apple and ‘WiFi analyzer’ for Android.

 

Not Just the Wi-Fi to Consider

A Wi-Fi router is not the only critical component that enhances your user experience.

  • Wired after all: As outlined above, a Wi-Fi Home Mesh network can provide incredibly strong Internet connectivity, but there are still times when an Ethernet cable might be the best solution – for example, if you have very thick walls, or for plugging into an HD television or gaming setup, where the speed needs to stay high and the connectivity lag-free. Look at buying an Ethernet cable that is rated for ‘Cat 5e’ or ‘Cat 6’.
  • Great Internet, old device = problem: You won’t get the maximum range and performance from a newer wireless router unless your devices also use the same Wi-Fi standard. An old laptop is unlikely to have ‘ac’ or ‘n’ Wi-Fi access, so check the specifications to see which wireless standard it is using. If you don’t want to buy a new laptop straight away, you can buy a wireless adapter that plugs into a USB port on your laptop.

 

The Magic of Blazing Fast Internet

 

Vox Wi Fi Home Mesh

When you signed up for your FTTH Internet connection, you chose an option for yourself and your family that is fast, reliable and future-proof, and ready to deliver you the best possible Internet experience. Considering its scope and importance, maximising your internet connectivity line is critically important.

The good news is that you can optimise your home Wi-Fi experience with the right choice of routers, extenders and mesh options.

Your Vox Home Fibre line is future‑proof and capable of delivering outstanding home Internet, but a few simple tweaks to router placement, device choices and using mesh or Ethernet where needed will ensure the whole family gets the experience you expected.

If you need help optimising your home Wi‑Fi or want to add Vox Wi‑Fi Home Mesh, simply visit vox.co.za, sign up with Vox, or contact Vox Support on 087 805 0530.

With Vox Fibre to the Home, you are enabled by great Internet access. Welcome to a world of online opportunities.

 

Frequently Asked Questions

How can I tell if the issue is my Vox Fibre line or my home Wi‑Fi?

Run a speed test directly from a device connected by Ethernet to your router. If wired speeds match your plan, the issue is likely Wi‑Fi or device related.

How many Vox mesh units do I need?

A Vox two‑pack covers many typical homes and supports up to 100 devices. You can add up to eight units for larger homes or difficult layouts.

Where should I place my router for best coverage?

Position the router centrally, elevated and away from thick walls, metal objects and kitchen appliances. Avoid cupboards or behind large furniture.

Will a mesh system reduce my Internet speed?

A well-configured mesh keeps speeds high across the home. For best performance, place mesh units strategically and use wired backhaul where possible.

Do I need a new router if I upgrade my Vox Fibre package?

Your router should support the speed of your new package. If it’s rated lower than your plan, consider upgrading to a higher‑spec router or Vox Wi‑Fi Home Mesh.

Can old devices cause slow Wi‑Fi for the whole house?

Older devices can occupy airtime and reduce performance for others. Where possible, update device Wi‑Fi adapters or move bandwidth‑heavy tasks to wired connections.

Is Ethernet worth the hassle for a smart TV or console?

Yes. Ethernet (Cat 5e/Cat 6) offers the most reliable, low‑latency connection and is ideal for HD streaming and competitive gaming.

How do I contact Vox Support for help?

Visit vox.co.za for product info and self-service tools, or call Consumer Support on 087 805 0530 for assistance.

Great Internet Plan, Problem Router?

It’s weekend at last – but Internet access has slowed to a crawl…

Picture the scene, in this non-Vox household. (You’ll see why that’s important later in the story.)

Dad’s watching the Premier League on a streaming service; Mom’s chatting online to her friend overseas; Teenager is doing the initial download of a long-awaited new game, and Tween is on YouTube. Everyone is happy – and then the dreaded buffering starts. Everyone is instantly much less happy, and more bandwidth is clearly required.

“But wait!” says a lone voice, “we upgraded to a new home Internet plan last week and our new download speed is supposed to be blazing fast – so why is it not working?!!!”

The answer could lie with the router.

New Plan, Old Router?

Wi-Fi, as an enabler, carries most of the Internet traffic in a connected home. Your Wi-Fi router converts the Internet data received via the Fibre Optic cables in your neighbourhood into radio signals, to create your home Wi-Fi network and provide all the devices on it with Internet access, using built-in antennas.

 

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If you have a Fibre to the Home (FTTH) Internet plan that supports a download speed of say 25Mbps, an older router (and fewer users) is unlikely to cause a bottleneck in your connections.

However, if you then upgrade to a new 300Mbps plan (because of Teenagers / Tweens / the Premier League), but your previous router supports only 25Mbps wired, your Wi-Fi won’t be able to live up to the connectivity promise if your Internet Service Provider (ISP) doesn’t supply you with a newer model.

Connect With Vox

Vox connects you to the Internet and thereafter continues to manage your connection. When you sign up with Vox, we will furnish you with a suitable free-to-use Wi-Fi router based on your chosen package. We don’t charge a delivery fee for the router, or even a monthly fee for its usage – this is included as part of your bundle.

As a premium ISP, Vox ensures that, for standard installations, your Vox free-to-use Wi-Fi router is installed by a dedicated Vox engineer. Alternatively, our Self-Install process allows you to install your free-to-use Wi-Fi router, by following an easy step-by-step guide.

 

    • Fun fact: Different Wi-Fi devices work according to varying frequency bands. Older routers work on the 2.4 Ghz frequency, while newer phones and laptops use the more stable 5Ghz range. A dual-band device that supports both frequencies is ideal.

 

Not all routers over a few years old are necessarily bad, but if you’ve upgraded your Internet plan or added more devices to your network, an older router might have a harder time juggling the extra work than a newer model.

Signs that you might need a Wi-Fi router upgrade include the following: slow speeds; a weak connection; malfunctioning equipment; incompatibility with new devices and even overheating.

 

    • Fun Fact: Old smartphones, tablets, and other devices can slow also down your Internet access, even if you have a new, fast router and an upgraded Internet plan.

 

 

 

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At Home with Vox

The moral of the story is that new tech needs to meet its match – in other words, more new tech.

As outlined, older routers and network equipment can affect the household’s Wi-Fi speeds, especially when there are multiple users. We believe the issue of having the wrong Wi-Fi router for an upgraded Internet plan with Vox is highly unlikely, because we take care of that level of detail, and the responsibility, for you.

For Customer Service and General Queries, our Vox teams are on hand from 08:00 to 17:00, Monday through Friday, and from 08:00 to 14:00 on Saturdays and non-religious public holidays. You can reach us at help@voxtelecom.co.za or call 087 805 0530.

With Vox, upgrading your FTTH Internet usage plan is a straightforward process, and our Technical Support team is always able and willing to help you. We have a Wi-Fi solution for every need.

Sign up with our Fibre to the Home offerings and say goodbye to buffering and hello to hassle-free, connected weekends – for the whole family.

 

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Smart home, smart security: Lock all the doors (IOT and Wi-Fi) wi-fi

Smart geysers, pool pumps, doors, fridges, washing machines and gates are opening the door to a whole new world of efficiency but they do present a risk

There are more than 400 million smart homes globally. In South Africa, it’s expected to reach 20.6% of the market by 2028 with multiple well-known brands selling smart devices designed to optimise lighting, power and water usage, and home security.   With the increase of (IOT) Internet of Things Wi-Fi devices, attackers are now targeting smart home appliances, wearables and security systems.

As South Africans become increasingly reliant on smart door locks, smart security cameras, smart smoke detectors, fire alarms and home security systems, it’s equally important that they ensure these smart solutions are secure themselves. The risk to health and property if a device is left open to hackers is untenable, and yet many homeowners don’t realise how important it is to change the password on their router. The latter’s password is usually set to default when it’s purchased or installed, and this makes it an easy gateway into any home network.

Then there’s the risk that comes with not using a strong password. According to the World Economic Forum, the world’s most popular passwords are still terrible – 123456 is the world’s most common. It is also the worst. More than 4.5 million people have used it and it takes a hacker under a second to crack. In fact, if a person’s password appears on any of the top password lists, it’s not going to keep their home safe.

Now, imagine if that password was used to gain access to your home security system. A digitally savvy criminal can remotely open the gate, turn off the beams, unlock the front door, turn off the cameras and the alarms, and walk into your home without anyone noticing. This becomes even more bone-chilling if you realise that this could all happen while you were at home.

It is not a sign to stop using these devices. The value they add to quality of life is significant. The ability to schedule temperatures, lighting, switches, speakers and appliances is incredibly convenient, and saves both time and money. It’s more of a call to network action. Yes, you can use your IoT Wi-Fi devices to monitor your solar and improve your standard of living, but do so with a network that’s been optimised to handle the load and the risk.

The network is not only a point of vulnerability, it’s also the key to ensuring it can handle the demands of a comprehensively smart home. Older routers can handle up to 32 devices at the same time before losing coherence, so the first, most important step, is to prioritise investing into the latest technology. A modern router with an incredibly strong password will immediately make your network more secure and will make it easier for you to connect multiple devices and gain all the benefits of a smart home and smart technology.

When you optimise your network settings for your IoT Wi-Fi devices, your devices will function better and you will gain better control over performance and network capacity. It sounds complex, but it boils down to using the best possible technology to handle the role. And this is not just the router. You want reliable equipment and a connectivity provider who can ensure your devices remain secure and functioning optimally.

When you combine the connectivity with the security and the technology, then you have the perfect trifecta of smart home functionality that will deliver the right performance at a consistency it demands. It also means that as a South African, you get that smart doorbell, intelligent power management and all the other digital bells and whistles within a tight ecosystem that’s geared to protect your home without compromise.

Playing Detective: Why Do I Have No Internet Access?!!

Possibilities to unpack

There’s never a good time for the Internet to go down, and we’ve all been there – that “Oh nooooo!” moment of discovering that there’s no Internet access (generally the polar opposite of an “Aha!” moment). Whether or not there’s an instantly obvious reason as to why you suddenly have no Internet access (for example, an unexpected power outage), you’ll want to get back online immediately to carry on with where you were, whether it was working, streaming, gaming or banking.

Finding out exactly where the fault lies can be a little like playing detective (probably a detective in a bad mood). Let’s take a look at the possible reasons for your lack of Internet access, and how to handle the problem.

 

ISPs versus FNOs

With Fibre Internet connectivity, customers generally deal directly with their Internet Service Providers (ISP) – which is where Vox comes in – but Fibre Network Operators (FNOs) also play a significant role in the connectivity landscape.

  • An FNO installs, owns and maintains the Fibre Optic Cable network infrastructure that allows users to access the Internet.
  • An ISP manages how customers receive their Internet services, essentially acting as a middleman between the FNO and the customer. The ISP manages the speed and bandwidth of the Internet coming from the FNO’s cables into your home, offering different Internet packages to cater for different customers’ needs.

 

Help – My Internet Access is Down!

Let’s say you’re watching your current favourite TV show via a streaming service and the screen suddenly goes blank (but the lights are still on). First things first: try to keep your blood pressure under control, and then check that the issue doesn’t lie with the TV. If you can access your show on your phone or laptop, then it’s not Internet access that’s down but rather your smart TV.

On the other hand, if you’re having connectivity issues across multiple devices, you can then assume that something has gone wrong with your Internet access. There could be a few reasons for this.

internet down

  • Check that your Wi-Fi router and/or ONT (modem) isn’t malfunctioning: Your ONT (also known as an Optical Network Terminal) is the box on the wall (originally installed by the FNO) that connects the Fibre cables outside your property to your Wi-Fi router inside. Make sure all cables are connected properly and that none have come loose. If everything seems fine, unplugging and plugging back in, then waiting about 30 seconds for the device to reboot, usually fixes most ONT and / or router problems.

 

Additionally, you might physically be too far away from your Wi-Fi router, or the router itself is in the wrong place. Ideally, your Wi-Fi router should be in a central location in your home, not too close to the floor and away from your kitchen Microwave or other electronic devices that might interfere with the radio signal, such as a baby monitor in a child’s room.

  • The Wi-Fi network might be congested (externally and internally):

While network congestion won’t necessarily knock out your Internet connection completely, it can certainly cause slower speeds. Are other members of your family causing your Internet access to slow because of massive bandwidth consumption via streaming, downloading or gaming?

Besides waiting for the congestion to clear (or bribing your teenagers to stop playing), you can make the most of the speeds you are getting by placing your router in an optimal location (as outlined above), adjusting your Wi-Fi settings or using an Ethernet cable.

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The good news is that usually, ISP outages happen rather seldom and are resolved as quickly as possible; it’s not in the best interests of any ISP to be slack in leaving things unresolved.

  • Is it the FNO? This is where it can get tricky for consumers. Their ISP is usually their first port of call and being told, with apologies, that “It’s not us; it’s the people who provide the Fibre network to your area” can feel like someone is not taking ownership. Having contacted your ISP, you could use your mobile phone data and see if there are any outages reported on Twitter, or perhaps your neighbourhood WhatsApp group. If there’s a number to call, do so – and again, hopefully the problem will be resolved as quickly as possible.

 

Sometimes, Fibre networks go down because of breaks in submarine Fibre cables in the ocean – that’s generally a global issue, and a massive headache for everyone.

  • Power outages: If the power goes out, so does your Wi-Fi router, so we can’t forget about electricity issues, whether they are called load shedding, load reduction or come in a no-name brand packaging. Best practice advice is to support your Wi-Fi connection with an uninterruptible power supply (UPS). ONTs and routers use very little electricity, and having access to a UPS could save your Teams meeting – and your sanity.

 

Few things today are more guaranteed to put us instantly into Angry Detective Mode than suddenly losing our Internet access.

 

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The most common cause is a problem with your router or modem, or a loose cable, but your Internet can also fail because of a more technical reason. Whenever there’s an issue, you can always contact us and we will gladly be of assistance.

At Vox, our help is available 24 hours a day, throughout the year.

 

When to contact Vox support

If you’ve run the checks above and still have no internet access, contact Vox for assistance:

 

Quick FAQs

Q: My TV lost streaming but my phone works — is the internet down?
A: No – this usually means the smart TV or the app is at fault. Try restarting the TV or app first.

Q: How long do ISP outages usually take to fix?
A: Most ISP issues are resolved quickly; longer outages can occur if there’s damage to the fibre network or major maintenance.

Q: Can broken submarine fibre affect my home connection?
A: Yes. Submarine cable faults can cause wider regional disruptions, which your ISP will report on if affected.

Q: My device shows ‘connected’ but there’s no internet – what now?
A: This often means the device is connected to your router but the router itself has lost upstream connection. Reboot your ONT and router, try a different device, and if multiple devices still have no internet, contact Vox on 087 805 0530.

Q: Can I use my phone’s mobile data as a temporary fix?
A: Yes, you can hotspot your phone to get devices online while you troubleshoot. Remember mobile data may be slower or limited by your cap, so use it for essential tasks until your home connection is restored.

Q: I see a cut or damage to fibre outside my property — who fixes it?
A: Physical fibre repairs are handled by the Fibre Network Operator (FNO). Report the issue to Vox support (087 805 0530 / help@voxtelecom.co.za ) so they can escalate to the FNO and arrange a repair.

Internet, Unplugged: The Convenience of Wi-Fi

(‘The Internet’ and ‘Wi-Fi’ Are Not the Same)

 

“Hi, can I please use your Internet?”

“No, but you are welcome to access my Wi-Fi – let me give you the password.”

The Internet and Wi-Fi are not the same. Nobody owns the global Internet, but people pay for their connectivity and Wi-Fi services (to the home or office) to access the Internet. Knowing the difference makes for clearer understanding and communication.

And just as it’s the nature of water to flow freely through a well-built system, so does  information on the internet when it’s enabled by the correct infrastructure. Wi-Fi enables us to access this information without having to plug in our devices through a cable – let’s take a look.

 

The Internet of Possibilities

Back in its earliest days, people had to plug their devices into an ethernet cable (or before that, an ADSL connection, which was essentially a Telkom landline) to connect to the Internet.

That’s why people talked about ‘Being online’ – because you were ON the internet, but only because you were connected to a LINE (i.e. the cable).

Today, most people connect to the Internet in their homes (or at their office premises) through a wireless connection, in other words through Wi-Fi access. It’s a huge step up from having to have your device constantly plugged in to remain connected.

So how does Wi-Fi access enable wireless connectivity?

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From Fibre Outside to Wireless Inside

Your home Wi-Fi network begins with Fibre Optic cables that are laid outside your property within the neighbourhood by the fibre network operators (FNOs). Through these Fibre Optic cables, Internet data is transmitted at the speed of light.

When you sign up for a Wi-Fi service, an internet service provider (ISP) – like Vox – then takes over. The ISP links the FNO Fibre box outside your property boundary with a separate (shorter) Fibre Optic cable to an optical network terminal (ONT) inside your home.

The ONT is linked with one last short cable into your Wi-Fi router, which then ‘converts’ Internet data received via the Fibre optics into radio signals, to create your home Wi-Fi network.

And voila! You and your devices have access to wireless Internet access in your home.

 

Internet Like Water

Much like water, the Internet, with its constant access to information and services, has become fundamental to modern life today. So you could also think of the process like this:

  • Firstly, the Internet is the water that is constantly flowing.
  • The Fibre cables are your hosepipe – the actual infrastructure that carries the Internet to you.
  • Your Wi-Fi router is the primary sprinkler that makes the Internet easily accessible. Wi-Fi lets you access the Internet without having to literally plug in your device.
  • Finally, mesh units or access points placed strategically within your home further sprinkle your Wi-Fi everywhere it’s needed, allowing for the freest possible flow of the Internet and the information it allows us to share.

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From the way we communicate and work, to how we shop, bank and entertain ourselves, the Internet has revolutionised multiple aspects of our lives.

Vox can assist you with all of your connectivity needs, from infrastructure to Wi-Fi, with a host of additional options to quench your thirst for fully-enabled communications.

We’re proud to say that there’s no obstacle to free-flowing communications that we can’t solve for you.