Heading Up the PMO with Leadership, Presence and Empathy

Posted on 31 July 20259 March 2026 by Vivienne Fouche

Meet our Experts: Spotlight on Nathaniel Govender

At Vox, we value, support and actively engage people with the levels of expertise that we require to keep us moving forward as a company. In this edition of ‘Meet our Experts’, we find out more about Nathaniel Govender, who is the Executive Head of the Vox Project Office (PMO). Known to friends and colleagues alike as ‘Nate’, he is softly spoken and gentle of manner, but always driven to achieve.

Perseverance, persistence and overcoming personal challenges are all part of the journey for Nathaniel. From starting out as a call centre agent in Vox to achieving the level of one of the company’s directors, he is proof that at Vox, talent is always empowered to rise to the top.

Despite some significant difficulties along the way, Nathaniel has never allowed obstacles to suppress his optimistic outlook on life, or dampen his determination for too long.

We take a look at his story and unpack what drives him.

Ensuring a Strong Career Foundation

Nathaniel is another of Vox’s longstanding employees, having joined the company in 2005 and then going on to clock up 20 years of loyal and innovative service. Today, he says, his role centres on providing strategic leadership and operational oversight for all customer orders in progress – in other words, the ‘projects’ that give the PMO its name – which are sold across the company.

“I’m responsible for defining the vision, structure and governance of the Project Management Office, while also leading its execution. Ultimately, I hold full commercial accountability for the financial performance of all active orders within Vox,” he explains.

Before joining Vox, Nathaniel’s career evolved through a range of operational and leadership roles that gave him a strong foundation in customer service, technology and project delivery.

He clarifies: “While based at a previous company, I started out as a Call Centre Agent, where I developed a deep understanding of customer needs and frontline operations. I was later promoted to Call Centre Manager, taking on team leadership, performance management and process improvement responsibilities, and from there, I transitioned into the role of IT Manager.”

As IT manager at this organisation, Nathaniel led the implementation and support of critical systems, aligning technology with business objectives. These experiences, which included customer service, operational leadership and IT, equipped him with a holistic understanding of business operations, which he was later to carry forward into more strategic roles, culminating in the founding of the Projects Office at Vox.

However, the trajectory of Nathaniel’s relatively smooth career path was to hit a significant bump when, in late 2004, he experienced a cruel setback in his professional life.

Never Give Up…

“I’d love to say that my journey into Vox was a carefully planned progression driven by a passion for operational excellence, customer delivery and technology,” notes Nathaniel wryly, “but the truth is a bit more unexpected. While serving as an IT Manager, I arrived at work one morning to find the office locked and the business liquidated – and just like that, I was out of a job!”

Determined to continue moving forward despite this blow, Nathaniel searched online for the top IT companies in the country, and DataPro (later to become part of Vox) stood out for him.

“I took a chance and sent my CV to the generic info email address,” he outlines, “and to my surprise, I received a reply from the CEO the very next day, referring me to their Helpdesk Manager. That’s how my journey with Vox began: starting over as a Call Centre/Helpdesk Agent. Since then, I’ve grown through the business, eventually founding and leading the Project Management Office in 2016, where I was able to combine everything I’ve learned along the way.”

Nathaniel clarifies that one of his main challenges with the PMO is managing complexity at scale. “Each project involves multiple stakeholders, tight deadlines, shifting priorities and technical variables, often all at once,” he says.

“No two days are ever quite the same, but a typical week for me includes maintaining visibility across multiple active orders while simultaneously keeping teams aligned and customers satisfied.”

Nonetheless, he faces and deals with any challenges in a balanced manner and is highly skilled at staying on top of things while presenting a calm and reassuring manner.

Overcoming Obstacles

And staying with the topic of challenges, Nathaniel is open about having to overcome some personal obstacles along the way in achieving his current position at Vox.

“One of the biggest was obviously starting over from the bottom, after previously holding a senior role, when I re-entered the workforce as a Call Centre/Helpdesk Agent at Vox. It was a humbling experience, both professionally and personally, but it taught me resilience, adaptability and the value of perseverance. Another challenge was proving myself in a new environment without relying on titles or past roles. I had to rebuild professional trust, credibility and influence from scratch.”

To rebuild his credibility within a new organisation, Nathaniel focused on consistently delivering results, being solution-oriented, and never losing sight of long-term growth: “Even when the day-to-day challenges felt like a step backward! However, when I look back, I see that these experiences built the foundation for my leadership today. They made me more empathetic, grounded and driven to create opportunities for others to grow, no matter where they start.”

When we delve deeper into Nathaniel’s personal history, his ability to rise up from challenges makes sense.

He explains: “I grew up in the small, lively town of Tongaat on Durban’s north coast, proudly South African through and through! My heritage is a colourful mix of Indian and Cape Coloured roots, and I was lucky to be raised in a warm, tight-knit community where family came first, hard work was second nature, and there was always a plan B (and sometimes a plan C) thanks to plenty of resilience and resourcefulness.

“That upbringing shaped my character and taught me to never take opportunities for granted. It instilled in me a deep commitment to leading and serving with empathy, staying grounded, and embracing continuous learning and adaptation: qualities that have guided my career and continue to define my leadership journey today.”

Outside work, Nathaniel has always had a passion for the outdoors and sport.
“Growing up, I spent countless hours playing with friends, and that love for activity has stayed with me. These days, I’m an avid padel enthusiast and currently on track to qualify with my Padel MBA, something I’m incredibly excited about!”

(Editor’s note: We mentioned at the beginning of this article that Nathaniel has a gentle manner, but perhaps the one exception is on the padel court, where he is known to take no prisoners! He remains softly spoken though – a gentleman always… )

Moving Forward

There’s an old saying that goes: ‘Every cloud has a silver lining’, and perhaps it’s not too fanciful to imagine this silver lining shining quietly over Nathaniel on that long-ago day when he arrived at his place of work, only to find the doors shut and barred. After all, if not for that rudest of terminations, he might never have landed up working for Vox, which, he says, has been a uniquely rewarding experience.

“What truly sets Vox apart from other ISPs in South Africa is its entrepreneurial spirit, agility and hunger to challenge the status quo,” notes Nathaniel. “We’re not weighed down by too much red tape or legacy thinking. Instead, Vox is constantly looking for ways to disrupt traditional models, whether it’s through bundling services in new ways, leveraging emerging tech, or delivering faster, more responsive support.”

Nathaniel is part of this innovative thinking within the company, and he really enjoys helping others in the workplace to also achieve their true potential.

He explains: “I take immense pride in mentoring and growing people, helping others step into leadership and taking ownership of their work. I’m passionate about building leadership capacity and empowering the next generation of leaders.

“Creating a culture where people can grow, take ownership, and innovate with confidence is important to me – I really enjoy seeing ideas and people transformation come to life. There’s real satisfaction in building something sustainable, not just in terms of projects, but in terms of culture, capability and customer trust,” he concludes.

Can Minecraft Help to ‘Craft’ Budding Engineers, Architects and Designers?

Posted on 24 July 202524 July 2025 by Vivienne Fouche

Online gaming – it’s categorically bad for your kids, right? Or is it…?

So there you are – having yet another argument with your six-year-old about video games. The last half-an-hour has seen whining, snot-en-trane and threats about who has control over the controller – and that’s just the adults.

Your youngster, meantime, is on the brink of a meltdown rivalling the tantrums you last saw during the Terrible Two’s period. Wasn’t parenting supposed to get easier when they were out of nappies and actually sleeping through the night?

You know you have to win this battle because ‘The School Said That Screen Time Must Be Limited to Maximum One Hour Per Day’ in the last newsletter – or something deeply unrealistic like that; but anyway Junior is definitely well over that limit on average every day… And resorting to bribery is going to prove difficult because screentime normally *is* the prize at the end of the bribery equation.

If only there was a game that wasn’t so bad…

Everything In Moderation?

Most parents today have wrestled at some time or another with how to manage their children’s daily online screen time, starting with movies and shows, and graduating to online gaming. ‘How much is too much?’ is an ongoing question.

The bad news is that, in excess, online games CAN be bad for your kids. This happens when your children, both younger and older, become too fond of gaming to the detriment of – or even the exclusion of – other ways to occupy themselves in real life. (This, of course, goes for adults as well.) Even the World Health Organization (WHO) has developed a description of ‘gaming disorder’ as an addictive behaviour.

But the good news is that, properly managed, the opposite can also be true, and playing video games can actually be beneficial in some ways for your kids. Here, you can read how a mom of nine sets out some suggested do’s and don’ts around video games and your children.

From a Vox perspective, we wanted to be more specific, so in this article we look at whether playing Minecraft could actually encourage your youngsters in such career path options as architects, engineers and interior designers – never mind graphic designers and software animation.

It seems there just might be a video game that’s actually good for your kids – in moderation, of course.

How Minecraft Works

It’s a game where the players can build things with blocks or resources – think Lego, only online, with almost unlimited possibilities – and you work your way up through basic resources to more complex ones. You can choose to work in either a creative mode – where you build virtual structures and worlds – or a survival mode, where you must harvest the materials and try to stay alive without dying. Because of the visual style of the graphics – the little block-like people in motion are really quite funny! – it never really looks very violent (even if someone gets terminated).

A description from Minecraft itself is as follows: “Minecraft is a game made up of blocks, creatures, and community. You can survive the night or build a work of art – the choice is all yours.

“…Minecraft has no set goal and can be played however you’d like! This is why it’s sometimes called a ‘sandbox game’ – there are lots of things for you to do, and lots of ways that you can play. If you like being creative, then you can use the blocks to build things from your imagination. If you’re feeling brave, you can explore the world and face daring challenges.”

The ‘mining’ part of Minecraft means removing or taking away, while the ‘crafting’ refers to creating by using materials within the online world. You can progress in the game by scavenging or ‘mining’ blocks of various materials such as stone, wood, iron, gold, emeralds and a whole lot more (if only it was as easy to get precious metals and jewels in the real world!). These are used as the basis for creations, or combined to create more advanced materials, tools and objects.

Players can design houses, cities, and even machines, and so the requisite problem-solving skills include learning how to plan, adapt and experiment. We shared a link earlier to an article giving tips on managing kids and video games in general – here’s another useful parental resource about Minecraft itself.

Besides Creativity, What Else Does Minecraft Encourage?

Wall-E in Minecraft [courtesy: https://www.gamespot.com/gallery/17-amazing-minecraft-creations-that-will-blow-your/2900-84/#13]

According to many educators and child development experts, playing Minecraft can be great for children, if used responsibly. Playing Minecraft supports a range of skills, including:

Creativity: Players design houses, cities and even machines, and you can work in a free-form design that just keeps growing, or strictly according to design parameters.
Problem-solving: Players learn to plan, adapt and experiment.
Teamwork: Being in a multiplayer game encourages collaboration and communication.

Computational thinking: By designing and building complex structures and automated systems, players develop their computational thinking skills, learning to break down problems into smaller steps and devising logical solutions.

Having been released in November 2011 (the earliest version was released for PC players in May 2009 and was called Cave Game), Minecraft was bought by Microsoft in November 2014 (for a staggering amount of money!).

Microsoft then wasted no time in releasing Minecraft Education in November 2016, a special version of Minecraft created specifically for use in schools, with extra tools and features that allow teachers to harness the fun and creativity of Minecraft to teach everything from reading to chemistry to coding.

Can Minecraft Encourage Career Choices?

Besides the creation and use of Minecraft Education in schools, there are other ways in which Minecraft can help children with learning in a more focused way.

In mid-2024, an event in the United Kingdom showcased the use of Minecraft to explore careers in aerospace, during the annual Farnborough International Airshow of that year. The event, Pioneers of Tomorrow, is a dedicated STEM-focused (Science, Technology, Engineering and Mathematics) event designed to inspire and engage the next generation of aerospace leaders.

During Pioneers of Tomorrow in July 2024, over 300 children played the Skills Miner aerospace game. As they proceeded through each game level, students explored core STEM principles and gained insight into engineering careers by experiencing the different roles from designers to coders, and maintenance engineers to aerodynamicists and stress engineers.

Analysis revealed that playing the game improved participants’ understanding of engineering concepts and left a lasting positive impression, encouraging many to consider a future career in the field:

91 percent of participants said they had gained new insights into engineering; and
87% expressed increased interest in pursuing a career in engineering.

Anecdotal evidence is also available for people who say they’ve chosen their career because of a love of playing Minecraft as a child. One such person is Arihant Bhattacharjee, a student in Year 11 at The British School of Beijing, Shunyi – China. He told his story of how he was inspired to become an architect during a Ted Talk entitled ‘From Blocks to Bricks’ – you can listen to his story here. On the design side of life, Lucas Pion believes that playing Minecraft inspired him to become a designer.

While some people don’t agree that Minecraft is necessarily going to lead to a career in architecture and similar design- or building-related careers, others have strongly positive views. James Delaney, who studied architecture at Cambridge University in the UK, says: “Whilst the architects of today grew up playing with LEGO, I have no doubt the next generation will have played Minecraft. People have to stop thinking of it as a game. It’s a CAD tool, and as such it is the most widely used one in the world. We’re looking forward to bridging the gaps between design and reality.”

And then there was the release earlier this year of ‘A Minecraft Movie’, starring Jason Momoa, Jennifer Coolidge and Jack Black. According to a Google Trends analysis, there was a nearly 200% (194.1%) surge in interest around building, design and architecture careers among younger generations, with searches for ‘builders’ alone almost tripling following the premiere of the movie. (We’re not so sure about how many people searched for ‘pink fringed leather jacket’ after the movie’s release but that’s a different conversation.)

While the jury is out for some, for others the message is very clear: Minecraft can inspire people to pursue careers in architecture, design, and engineering. The game’s creative environment definitely encourages players to experiment with building, spatial reasoning and problem-solving, and these are all fundamental aspects of these professions. It can also act as a stepping stone to more advanced design tools and concepts.

And so back to your kids and the ongoing debate in your home about online gaming time.

Perhaps good advice would be to follow a similar attitude to car pioneer Henry Ford, in the early days of car production lines, when he said: “You can have it in any colour as long as it’s black.”

Ok then.

“Kids, you can play any video game you like, as long as it’s Minecraft.”

Because it’s actually good for you… Have fun!

[Editor’s note: Of course, good gaming requires a fast Internet connection, and Vox is always available to help with your connectivity!]

Who You Gonna Call?

Posted on 22 July 202522 July 2025 by Vivienne Fouche

People of Vox: Spotlight on Greg Gyngell

If there’s something strange

In your neighbourhood

Who you gonna call?

Greg Gyngell!

If there’s something weird

And it don’t look good

Who you gonna call?

Greg Gyngell!

Right, well with apologies to the Ghost Busters franchise (do you have an ear-worm now?), it’s time for another peek into the life and times of another of our green-blooded Voxies. In this episode, we shine the spotlight on a man who is normally the MC within the training environment, and so he’s actually used to turning the spotlight on everyone else…but he agreed to be interviewed without too much of a fuss.

And a good thing too, because he’s got some really interesting stories to tell!

“I’m Greg and I look after the Training Department,” says Vox’s well-known and well-loved Soft Skills Trainer. “I’ve been at Vox for about 13 years now and together with my team, I do anything and everything that is related to training, including some video production work.

“I’m always available to do anything else that might be asked of me, and wherever I can assist, I’m happy to step in. No day is ever the same, and that’s exactly how I like it!”

Greg leads a team of four Trainers across the country and reports directly to Head of Human Resources, Pam McLeod. Let’s take a look at how he champions the cause of training throughout the company – another great example of how life and a career at Vox never has to be linear.

Starting Out in Film and Entertainment

“When I left school I had only two real passions,” explains Greg. “I wanted to be a pilot – I was one of those kids who built little aeroplanes and hung them off the ceiling – and in my teenage years I got very involved in movies.

“Flight school was unfortunately just too expensive, so when I realised that flying wasn’t a career option, I went into the local film industry. I was involved in making some incredible movies in South Africa and was able to meet some amazing people.

Greg learned his craft from the ground up and thoroughly enjoyed being in the movie world, but it wasn’t to be forever.

He clarifies: “The industry in South Africa went through a phase in which international big budget films were being shot here, but the production houses were bringing over their own crews. I went freelance for a while but realised quite quickly that it was unfortunately time to leave the movie industry in the quest simply to earn a living.

“I also dabbled in radio, and DJ-ing at clubs, both of which were obviously great fun. Eventually I landed up at a large cellular company and became entrenched in the mobile phone arena. After some time with this enterprise, my intuitive knowledge and understanding of gadgets and technology, together with my ability to explain things and talk to people, collided in a fortuitous manner and I ended up in my first training position with them, where I stayed for quite some time – over a decade, in fact.”

The end result was a man who understood the value of entertainment, technology and training, as well as being flexible in his outlook on life – not to mention the importance of having fun! The stage was set for Greg to come to Vox.

‘You’d better call…’

We can thank a retrenchment exercise that took place at his previous employer for Greg’s eventual arrival at Vox. He explains: “In the wake of being unfortunately retrenched, one of my former work colleagues phoned me and told me that that @lantic – one of the businesses that was later to be merged into the group of companies under the Vox umbrella – was planning to set up a training department, and they were interested in talking to me. And so I had an interview and was offered a six-month contract.”

At that stage, Greg and his wife Claire were actually planning to emigrate to New Zealand, but in the light of this new development, they decided to stay for a while longer.

Greg continues: “At the end of the six months, I was then offered a permanent position, because my previous background in the film industry, and how I could use it within the training division to create videos when required, was seen to be advantageous. My technical outlook, combined with my training soft skills plus the film experience, all merged neatly into a new position within Vox. And so the rest, as they say, is history!

“I like to tell people that my love for Vox as a company meant that, even though we’d been accepted into New Zealand, we stayed in South Africa and have never looked back since. Everything came together at the right time and I’ve now been at Vox for about 13 years. My passion is training, but at Vox, as I mentioned, I’m able to look after a number of other things as well.”

A Strong Team of Trainers

As far as the Vox Training is concerned, Greg coordinates with his four Trainers every day. “We all work remotely,” he explains. ”Alex McDonald is the Systems Trainer and looks after all systems-related training, including for our partners, while Victor Kemp is in charge of our Technical Training, including our Mikrotik router training; our e-learning system and ‘Friday Bytes Live’. Our other two team members are Ryan Varga, our Sales Trainer, who also takes care of our leadership and mentoring system; and Craig Jewell, who looks after Soft Skills, presenting courses that include themes around customer service, time management and adaptability.”

“One of the Training Department’s innovative initiatives is the ‘Friday Bytes Live’, when Voxies come together every Friday morning to hear and learn about different areas of the company using a fun, interactive quiz approach. Victor runs with this every week, and we have prizes up for grabs to incentivise everyone further.”

Greg clarifies that the Training department is in charge of the general training needs of around two and a half thousand people, as well as the monthly Induction training for all new Vox employees.

“I’m the main person at the helm of the induction training,” he says, “and here I run training over a few days at the beginning of every month, when every department in the company sends a representative to introduce the different aspects of Vox to all our new employees. Induction training takes place in person at our Johannesburg head office, and we also facilitate online participation.

“One of the primary elements of Induction is simply chatting! I’m like the MC, if you like, and I try to make new people feel comfortable while I also liaise with the presenters. I’ve always been a big fan of comedy, and so we inject humour into these training days as much as possible. Another large element of Induction training – besides putting the programme together in advance and running with the required logistics – is to keep the sessions on track from a time perspective.”

It’s certainly a mixed bag, bringing a significant variety to Greg’s working days and weeks, which he appreciates. Over and above that, he says: “Another thing that I really enjoy about my job is that, while training is my first love, I am also able to get involved in so many other different things.

“For example, I’ve been able to assist with elements of our recruitment system as well as working on study skills. And funny enough, I love doing the mandatory stuff – the admin challenges that most other people dislike. For example, I really enjoy organising and setting up the meetings required to kickstart a training session.”

‘If there’s something weird…’

Greg Background 2 resized | Vox | Who You Gonna Call? — Greg’s home office reflects his creative approach to life and training

To balance out his day-to-day organisational requirements, Greg’s creative side once again comes to the fore with his off-duty interests. A speed freak, he doesn’t own a car but instead rides a motor bike, and is also a huge Formula 1 fan, as seen in his office space, where the roof is painted with black and white checkered squares to look like an F1 flag – something that any Voxie who’s ever been on a Teams call with him will recognise instantly!

Staying in Greg’s home office, there are shelves filled with Lego versions of Formula 1 cars and drivers, as well as Funko Pop and Skylander collectable figurines, reflecting his taste in music, movies (think James Bond and The Matrix!) and video games. Other interests and hobbies include sports shooting, cooking and coffee – Greg intends to roast significant quantities of his own coffee beans in the future. As a self-confessed coffee snob, he limits himself to just two coffee cups per day, which is just enough to help him keep up with his busy pet Border Collies (just one more daily cup of coffee wouldn’t be fair on the dog…).

Add in his wife of 20 years, Claire, and his two teenage children, and it’s a busy and enjoyable life, he says gratefully.

“For me, there is always something different to do at work. I’ve been exposed to working on new projects because of my line manager, Pam, as well as our CEO, Jacques du Toit – something that I appreciate enormously, and which speaks to the organisation’s culture of being innovative and flexible.

“This, I think, is what sets Vox apart from the other ISPs, together with the passion and heart for the business that our senior executives always display. There is a significant number of people within the company ‘who live and breathe green’, and I am passionately one of them,” he concludes.

And anyone who has a training need of any kind within Vox knows exactly who to call – Greg Gyngell!

AI and Enterprise Wi-Fi: New Frontiers of Possibility

Posted on 18 July 202518 July 2025 by Craig Blignaut

Artificial intelligence (AI) makes it possible for machines to learn from experience, adjust to new inputs and perform human-like tasks.

Using technologies such as deep learning and natural language processing, computers can be trained to accomplish specific tasks by processing large amounts of data and recognising patterns in the data. The Wi-Fi arena is no different in that AI can also make the processing of tasks speedier and more efficient – we are now in the era of AI-driven networking.

AI Wi-Fi refers to wireless networks that make use of artificial intelligence to optimise connectivity, performance, connected user experience and security. This technology uses machine learning (ML) algorithms to analyse network hardware, traffic, user behaviour and environmental factors in real-time. The AI initiates closed loop automation to adjust the network settings, such as resource allocation, to improve performance.

This article discusses how AI can be used in Enterprise Wi-Fi networks, and how AI is benefitting Vox and our Wi-Fi customers.

AI-Driven Business Intelligence for Enterprise Networks

Artificial intelligence in Wi-Fi networks today can assist significantly with the configuration of the network, as well as with support thereafter, including being able to spot issues before they become a serious problem.

Vox has partnered with Wi-Fi networking equipment specialist, Ruckus Networks, for approximately the last decade, and within our partnership we proudly offer its AI Managed Wi-Fi offering for enterprise networks, which presents AI-driven business intelligence for enterprise networks.

As a cloud-based service for network intelligence and service assurance, Ruckus AI Managed Wi-Fi with Analytics is powered by machine learning (ML) and artificial intelligence (AI). This in turn helps customers get the most from their network, for example by identifying network assurance incidents, classifying them by severity, tracing root causes and making specific AI recommendations for remediation. It automatically monitors network health relative to configurable thresholds.

Benefits of AI-Driven Enterprise Wi-Fi

AI can dynamically adjust Wi-Fi parameters like channel selection and contention window size to optimise network performance, ensuring smooth and efficient data transmission. In addition, it simplifies life for IT departments and technicians, as AI dramatically reduces the time to resolution for service incidents.

It can also eliminate some Help Desk tickets by addressing issues before they affect users, allowing the organisation to be proactive in this regard and solve problems before they arise. Additionally, by addressing the root cause for one incident, organisations can avoid other incidents that might arise from that cause.

Most importantly, it alleviates the need for an organisation’s IT department to manage the Wi-Fi network – Vox will manage this. Organisations can view real-time dashboards and, if required log tickets via the Vox enterprise support desk, because Vox has comprehensive visibility into network operations, which accelerates troubleshooting.

By proactively addressing issues and optimising network performance, AI can contribute to a better overall user experience, with faster speeds, reduced buffering, and fewer connection problems. In addition, AI can simplify network management, by automating many of the tasks associated with managing a complex Wi-Fi network, thereby reducing the burden on IT staff.

Faster Feature Updates Due to Cloud-Based Licences

A question that might spring to mind is the following: ‘How does South Africa compare to the developed world with regards to our access to AI within the Wi-Fi arena?’ and the answer may surprise you on the upside.

In essence, because today we have the option of moving to a cloud-based licence, all users globally are able to benefit from feature updates to cloud platforms, as they could all be on the same version due to simultaneous software updates. In this regard, South African companies will not necessarily be running behind users in other parts of the world, thanks to the cloud.

Vox is very pleased to be able to bring our customers the latest Wi-Fi networking feature updates as soon as they are made available to us from our upstream providers and placed onto the relevant platforms. Because Vox is accessing features as they are rolled out by the supplier, this means in turn that our customers benefit as and when new features and updates become available.

Knowing that we are able to offer our clients first-world AI-enabled Wi-Fi technology, in partnership with Ruckus Networks, is something of which we are truly proud.

Active-Active Failover Solutions from Vox

Posted on 15 July 202527 November 2025 by Andre Eksteen

When your business can’t afford to have its network go down, you need more than a backup: you need intelligent, always‑on connectivity.

Enter Vox Active‑Active Failover: a high‑availability solution that uses two live links at the same time for better performance, more usable bandwidth and seamless resilience when one link fails.

Why failover matters for your business
Imagine driving to work and discovering a massive traffic jam on your usual route. A quick off‑ramp saves the day and you arrive on time. That’s exactly what a failover does for your network. Whether you rely on cloud services, VoIP, payments or remote access, even a short outage can cost time, revenue and reputation. Failover options keep your services running when faults or outages happen.

Failovers make sure that systems stay operational even when unexpected failures occur. They guarantee that users experience negligible disruption, just like the alternative traffic route. Failover is a critical part of IT resilience, helping companies to navigate these challenges with minimal impact to the business.

Vox is proud to announce our newest business Failover bundle options, which go beyond the traditional parameters in an exciting and innovative way. This article unpacks our new ‘Active-Active Failover solution’, which is unique in the South African ISP landscape and designed to assist with significantly reducing and controlling network disruptions.

Active-Passive Failover Operations: Keeping Your Internet Alive

There are many reasons why Internet networks fail, including congestion, physical damage to the Fibre, area outages, planned or emergency maintenance, router issues, DDoS attacks, malware on devices, outdated software on customer equipment, and more.

Setting up a Failover option helps organisations to remain ready for any challenge. The alternative option – no Failover plan (unthinkable!) – leads to downtime, causing financial and reputational damage. ‘Active-Passive Failovers’, which have been the standard offering to date, provide a secondary connection to your organisation’s Internet – preferably on diverse infrastructure – where the secondary link is used only once the primary link goes down.

How it works: In a typical Active-Passive Failover configuration, one is configured as primary (Active) and the other as backup (Passive), as shown in the diagram below. If the primary network connection fails or is unresponsive, the backup automatically takes over. Network parameters are shared so that other devices on the network can continue operating as if nothing has changed. When the primary wide area network (WAN) link is restored and once again stable, the connections ‘failback’ to it.

In this example, the primary network link is via a Fibre network operator (FNO). The secondary link can be provided by either another FNO, or alternatively via a Wireless network operator (WNO). The secondary link is used only when the primary link is down.

Active-Passive Failover operations — Active-Passive Failover Solutions

When the primary link is active, 100 percent of the traffic goes through it and zero percent via the secondary link.
The situation is the exact opposite when the primary link is down, when 100 percent of the traffic goes through the secondary link.
When the primary link is restored and the connections failback to it, zero percent of the traffic once again goes through the secondary link.

Vox has been providing Active-Passive Failover systems for many years and has built up significant expertise to assist our customers. Recently, however, we started thinking: ‘What if we can provide more value to a failover customer at similar price points as on Active-Passive?’

And guess what? We can!

Introducing the Active-Active Option: A Failover Plan on Steroids

Vox is proud to present our new ‘Active-Active Failover’ bundle options. (And no, this is not a term that applies to busy toddlers having a meltdown.)

The problem with the Active-Passive Failover option outlined above is that a customer can only use one link at a time – the secondary link hardly gets used. Here at Vox, we thought that this seemed like a waste of potential ‘always-on’ connectivity.

The Vox Active-Active Failover option solves this problem by allowing customers to use both network links at the same time via load balancing, giving them more available bandwidth when both links are up. Then, when one link goes down, the secondary link will still work as a Failover to keep pushing traffic.

Technology note: ‘Load balancing’ in this context is the process of distributing network traffic across multiple links.

How it works: In the example in the image, both the networks are used in tandem. Again, the primary link is provided by an FNO, while the secondary link can be provided by either another FNO, or alternatively via a WNO.

When both links are available, the traffic is load-balanced based on the capacities configured per link.
When one of the Active links are down, all the traffic fails over to the remaining link.
When the broken link is restored, the load balancing will reestablish.

Vox’s Active-Active Failover solution is unique in the South African market, as it delivers customers more value while saving costs, and without compromising on the essence of network redundancy. An Active-Active Failover bundle is ideal for any organisation where having no down-time is vital.

Active-Active Benefits:

The benefits of using your links to their fullest potential all the time are groundbreaking. Think about implementing these positives for your business:

Business continuity due to increased uptime: The probability for downtime reduces drastically with two links on distinct networks.
More value for money: With both links able to carry traffic, the Failover can almost always be used.
Improved cost efficiencies: There is no need for additional devices and licences; it is all delivered on the included router.
Bandwidth efficiencies with burstability: More bandwidth is at the customer’s disposal when both links are up.
Peace of mind with seamless Failover: If one link fails, the other continues to carry the traffic in an uninterrupted manner.
Vox does everything for our customers: We provide the links, the Active Failover setup on the included router, and the support that comes with it.

Our current offerings start from R1,798 (ex VAT) per month. Currently, the Active-Active solution is offered through either Fibre plus Fibre, or Fibre plus Wireless, but the offering could also be offered via other technologies. It depends on what’s available at the customer’s site, and what they can afford.

Vox is enormously proud to be the first local ISP to officially offer the Active-Active Failover solution! We look forward to bringing you even more options in the future.

For more information, please contact us through this convenient enquiry page and we’ll call you back promptly.

Frequently Asked Questions

What is Vox Active‑Active Failover?

Vox Active‑Active Failover is a managed connectivity bundle that uses two live internet links concurrently. Traffic is load‑balanced across both links and automatically fails over to the remaining link if one fails, ensuring continuous connectivity.

How does Active‑Active differ from Active‑Passive?

Active‑Passive keeps a standby link for use only when the primary fails. Active‑Active uses both links simultaneously for increased usable bandwidth and continuous redundancy.

Which link types can be used in an Active‑Active bundle?

Vox currently offers Active‑Active as Fibre + Fibre or Fibre + Wireless. Availability depends on the technologies present at your location.

Will I need extra hardware for Active‑Active?

No additional customer hardware is usually required. Vox supplies and configures the router included in the bundle to manage load balancing and failover.

How much does Vox Active‑Active cost?

Packages start from R1,798 (ex VAT) per month. The final cost depends on the selected speeds and any optional add‑ons such as static IP ranges or QoS VLANs.

What happens if both links fail?

Having diverse links reduces the chance of simultaneous failure. If both links do fail, Vox provides support to restore service and can offer temporary connectivity options where available.

Is Active‑Active suitable for small businesses?

Yes. Any business that values uptime, small or large, can benefit from the redundancy and performance gains of Active‑Active.

How quickly does failover happen?

Failover switching is automatic and happens within seconds depending on the configuration, keeping interruptions to a minimum.

Staying in Touch with Family and Friends

Posted on 15 July 20259 December 2025 by Suhail Dinat

…Remotely with Vox, because the world as we know it has drastically changed.

Back in the day, it was all small communities and big families. Next-door neighbours were basically an extension of your clan. You knew everyone in the neighbourhood (and their business, plus a weird nickname based on some embarrassing life story), and the only people who went overseas generally came back after 6 weeks loaded with gifts.

Today, the world has changed. Times have changed. We’ve become complexly complicit of complexes and apartments with interchangeable neighbours. In a world where families are spread like butter and friends too busy, staying connected isn’t just a convenience – it’s essential. Maybe your parents still live in your hometown. Maybe your sister moved overseas. Maybe you’re in a long-distance relationship, or you’re the one hiding in exile. Whatever the case, modern communication technology bridges the gaps and keeps relationships strong.

Great idea in theory, right? But anyone who’s actually tried maintaining a long-distance anything knows this: it’s one thing to have the phone or the tech… it’s another thing to actually use it correctly.

But enough exposition – let’s get into the meat and potatoes.
Here’s how technology is turning “long-distance” into shorter distances, or at least making them a whole lot more bearable.

A picture beats a thousand words

True, texting has its merits. Who doesn’t love thumbs-up emojis and those broadcast messages from Gran that somehow reach every contact you’ve ever met? Although it’s endlessly comforting, nothing beats the feeling of seeing a loved one’s face. Video calls bring conversations and energy to life. Real-time laughter, micro-expressions, hiding tears – what’s not to love?

Beyond calls, connection is built on the everyday moments. Whether it’s photos from a family trip, snippets of your kid’s first steps, or even a quick voice note while driving home, these digital touchpoints make people feel part of your life no matter where they reside. It’s technology doing what it does best: shrinking emotional distance.

And when it comes to special occasions, the right tools can turn any milestone into an all-inclusive experience. You can dial into birthdays and weddings, host video-call dinners, sync up for online movie nights, or play games together for genuine bonding. Distance stops being a wall and becomes a mild inconvenience – like buffering, but for relationships.

Introducing Vobi – making keeping in touch as simple as 1,2,3

Stay Connected Without Burning Through Minutes or Data

The fact is, not everyone has unlimited minutes or wants to torch their mobile Data just to stay in touch. That’s where Vobi comes in – Vox’s easy-to-use calling app that gives you affordable, reliable local and international calling over Wi-Fi or mobile data.

With the Vobi App, you can:

Make affordable local and international calls using Wi-Fi or Data.
Keep your personal number (or route it) so family always knows it’s you.
Save costs compared to regular airtime and mobile carrier rates.
Manage one predictable monthly cost instead of endless top-ups and overpriced bundles.
Stay connected with minimal buffering, even when mobile signal isn’t exactly vibing.

Vobi is perfect for your daily check-ins, those long overdue catch-ups, or late-night crush calls without being yelled at by the “one minute remaining” lady (who, for the record, always sounds unnecessarily angry).

Reliable Calling Needs Reliable Connectivity – Enter Vox

Everything you use to stay connected – from Vobi VoIP calls to video chats, shared moments, high-quality voice notes and online bonding sessions – relies on one thing: solid, high-speed Internet.

Vox ensures your connection is strong enough for:

Crystal-clear VoIP calling
Uninterrupted video chats
Smooth streaming and sharing
Stable performance across all devices

There’s a reason we’re the #1 VoIP provider in South Africa.
Your connection is our whole personality.

Connection Keeps Us Human

Life moves fast – but relationships are what keep us grounded. With Vox’s high-speed Connectivity and the Vobi App, staying in touch (and keeping your people close, even when they’re far) is no longer a schlep.
It’s as simple as picking up the device already semi-grafted to your hand.

We’ll handle the rest.

Stay connected, stay human, and stay in touch with Vox today.

Vox Fibre Frenzy!

Posted on 7 July 202521 October 2025 by Suhail Dinat

The Fibre deal that actually makes sense

William Shakespeare once said, “what’s in a Frenzy?”

(Spoiler – he didn’t. But, then again, we hardly know what he’s saying most of the time anyway.)

Question, though – what IS in a frenzy?

Is it the frenzied breakdown when you told your boss you completed a presentation (you didn’t) and they ask for a copy (which you don’t have) and you’re trying to ChatGPT your way to success? Or is it that random Teams request from the CEO with no context (and the three days of nail biting preceding it)? Or is it being late, not connecting to a meeting, rushing for a deadline or just streaming your favourite season finale when, BOOM, Murphy invokes his Law and you meet the dreaded cry of dead Wi-Fi?

Actually; it’s none of the above. At least not today. So let’s step back from the fearmongering for a second.

You see, at Vox, Fibre Frenzy isn’t Fibre Inducing Frenzy situations – but rather getting caught up in a promo so crazy, it can’t be anything BUT a Frenzy.

What You Get with Vox Fibre Frenzy

Let’s break it down:

With the Vox Fibre Frenzy, you enjoy:

High-Speed, Uncapped Fibre (because who has time for loading screens?
Prices dropped to as little as R400pm* (previously? It was R490)
Free installation? You got it (another saving. May as well be a superhero).
Month-to-month options available.
Smart support – so you’re never left wanting when your router gives you the stink eye.

How it Works (Three Easy Steps)

Pick your FNO (Fibre Network Operator) — check which networks cover your area.
Choose your line speed — from everyday browsing to heavy streaming and gaming.
Sign up, wait for installation, and get connected.

The catch? There is none – just solid internet and a good deal.

What hiccoughs can I expect?

Other than the risk of struggling to keep up with your line speed (it can be THAT fast if you want it to), the promo is FNO/Line Speed Dependent (in non-tech terms: depends on which Fibre Network Operator is available in your area). Oh, and of course, Ts & Cs Apply (don’t they always?).

Naturally, it’s a limited time offer – so make fast (unlike your old ADSL line). That being said, if your area is covered and you’ve even given a spare thought to upgrading your line, now’s your time to shine.

Who Is This For?

If you work from home, binge-watch without shame, run a small business, game competitively, or simply refuse to watch a single spinning wheel, then this is for you. Vox Fibre Frenzy fits households and businesses wanting fast, flexible Fibre internet that South Africa trusts.

The long and short…

We live in a world where even buffering can feel like a personal attack. Whether working, playing, gaming, binge-watching, side hustling or juggling a house full of Internet demon-kids, you never DON’T need fast and stable Internet.

And with the price of everything (except, strangely, the Rand) going up lately, these huge savings aren’t just nice – they’re necessary.

And did we mention free installation? We meant it.

So, why sign with Vox?

Every ISP promises you Fibre. One step further – they all promise the same keywords (super-fast, reliable, uncapped, blah blah blah). Vox, however, actually delivers it (plus adds world class support and a multitude of option add-ons – think failovers, voice, and more). Plus, our team won’t ghost you once your Router is plugged in.

One could even say that the Frenzy isn’t just about the price – but rather about finally having Internet that’s *worth it*.

Call us Greta Thunberg, because we’re right royal philanthropists.

Our Fibre Frenzy Promo is one of those sweet, unscripted moments where everything just feels right. It’s cheaper. It’s faster. It has all the support you could need. And it’s just so worth it. Remember, though, this deal isn’t here forever. It’s a promo. And, as promos do, it will end. Probably right as you decide to sign up – so maybe try not losing out instead?

Check availability and sign up at vox.co.za — or call our Fibre Specialists on 087 805 5050 for personalised help.

Peace.

Quick FAQ
Is the R400pm price available everywhere?
No, the offer hinges on FNO-dependent availability, meaning that pricing and package options depend on FNO coverage in your area. Use our availability check.

Can I add failover or voice later?
Yes, failover and voice add‑ons are available so you can scale your service as needed.

Are there contracts?
We offer month‑to‑month options. Specific terms vary by package, so please read the Ts & Cs.

Our Queen of Customer Service and Caring

Posted on 30 June 202520 February 2026 by Vivienne Fouche

People of Vox: Spotlight on Bandi Maduna

At Vox, we believe our employees are the beating heart of our company, with merit and value built into all our available positions. In this edition of People of Vox, we meet Bandile (Bandi) Maduna, who works in the Johannesburg Head Office premises as a Receptionist. Bandi doesn’t just get compliments from satisfied customers – sometimes they go out of their way to bring her coffee and muffins, and even flowers! Now that really says something.

There’s something special about amazing customer service, especially when you’re on the receiving end of it. As the world saves time by moving towards service via chatbots, smart apps or telephonic voice prompts, there are still times when talking to a person is the ultimate end-goal.

Here at Vox, our Johannesburg Head Office Receptionist Bandi (Bandile) Maduna is famous for her warm and wonderful way with people.

In this edition of ‘People of Vox’, we shine the spotlight on Bandi and how she has perfected customer service into an art form.

When the Warm Words Keep on Coming

The secret to Bandi’s successful ways with people isn’t a secret at all.

In fact, it’s very simple: she just really likes dealing with people and is always inclined to give them her very best efforts. In turn, she seems to bring out the best in the people she’s dealing with.

Bandi explains: “I deal with phone calls that come in, as well as walk-in queries and deliveries. I could find myself assisting on insurance and payment issues, as well as follow-ups on the status of a technician call-out. I’m always happy to help by trying to move a customer’s challenge along.

“This could include helping the customer to pay on the Vox portal, or following up to find out if a technician is en route. I really enjoy dealing with our customers and trying to help them with their queries or challenges, to move towards an outcome.”

In essence, one of Bandi’s strengths is making people feel that they are being heard. Perhaps this is why she gets the compliments that she does.

Here are just two of the warm words that customers went out of their way to pass on via email:

I must compliment your lady at the front desk, Bandi. She was most friendly, calm, efficient and immediately put me in touch with the person I needed to speak to. In my opinion, Bandi is an amazing ‘first face’ to engage with when arriving at your office. I thanked her on my way out, and I hope you pass this message on to her.

AND

I was welcomed by the switchboard operator, Bandi, in the most professional, warm, welcoming, efficient manner. Bandi was extremely polite and assisting. I give lots of praise to this wonderful employee of yours.

And then there was the time when a satisfied customer dropped in to bring Bandi coffee and a muffin – topped only by the person who once brought Bandi flowers!

When people in today’s busy world go out of their way to say ‘thank you’ like this, taking time and effort, you know that the service must be well deserved.

A True People Person and Life-Long Learner

Perhaps Bandi’s skills are also rooted in her deep understanding of ‘Ubuntu’ – the belief that ‘a person is a person through other people’ – with its underlying principles of interconnectedness, kindness, and the importance of community and relationship.

“I regard myself as being a typical Zulu,” she says. “I was born in Ladysmith in Kwazulu-Natal, and I grew up with a deep respect for Ubuntu – for giving back and being part of your community. When I joined Vox, in 2009, I think this came through in my first job, where I was a tea lady. I spent my days going from desk to desk at set times with a trolley so that I could bring some of the Vox office workers beverages at regular intervals – tea, coffee, water – and in that way allow them to concentrate on their jobs.”

It would not be too long before Bandi, who is versatile and always open to new challenges and responsibilities, was able to start moving into different positions within the company. She completed a course in facilities management, and became a facilities team leader in 2014 and was able to showcase her leadership skills in this role.

Bandi’s people skills began truly coming to the fore in 2016, when she spent time at the front desk as a reliever for the then-receptionist – proving to be so good at this that she was able to begin working in a full-time position in reception the following year. Another highlight was when Bandi became the personal assistant to the chief financial director, which again spoke to her skills with people as well as her organisational abilities. Today, she still assists the current Vox CFO, Gert Koen, by doing various insurance claims for him as part of her duties.

Bandi adds: “I’m always eager to gain knowledge and learn new things. I am open to new challenges, and I like being versatile. I’m very grateful to Vox for giving me opportunities to use my skills in different ways. Vox has also paid for me to do two different one-year courses, to help me with my learning aspirations and my workplace skills. I have completed an administration course through Damelin, as well as a project management course through Boston City Campus.”

While she regards herself being as a lifelong learner, Bandi also notes that it hasn’t always been easy. “You could say that I am a BBT – ‘born before technology’ – and I did find parts of my project management course very challenging, when it was online during Covid,” she explains.

“I was ready to give up, actually, and here I am so grateful to our HR Director, Pam McLeod, who supported and encouraged me to keep going. I am also very grateful to Trudy Truscott for believing in me; she took me from being a tea lady to a facilities manager and receptionist, and she is still my line manager today. She has been very supportive at all times.”

Creative with Her Hands

Away from work, Bandi remains busy in her spare time with her hobbies, which include cooking, crocheting, knitting and making soap.

“I like using my hands,” she says. “Recently, I began taking some of my unused plastic bags to make them into a crocheted welcome mat for the entrance to my home. And I enjoy making soap from scratch, which I often scent with ingredients such as cinnamon and lemon juice, and give to my friends and family as gifts from time to time.

“I also like taking part in ‘isipheko’, which is a traditional custom of bringing food or other provisions to a family or community during celebrations or periods of mourning, and which is also part of the spirit of Ubuntu.”

Bandi says she has experienced this same spirit of warmth and community working at Vox, which is another reason why she has been with the company now for 16 years.

“I am grateful to be part of an organisation that takes care of its clients as well as its employees. I find Vox as a company to be very reliable, with a strong ethos of caring and humanity. I think this is very much a distinguishing feature of Vox, and I’m proud to be associated with this constant theme of caring, mixed in with humour and humanity.

“I love working for Vox – I always like to say that ‘My blood is green!’ and am very grateful for all the opportunities that the company has given me,” she concludes.

Baby, It’s Cold Outside!

Posted on 27 June 202527 June 2025 by Vivienne Fouche

So snuggle up at home with your Vox Connectivity, and let the weather do its thing without you…

Winter in South Africa has officially arrived around the country (and if you don’t believe me, just ask our Vox Weather meteorologists). Or to put it another way: “Eish guys, it’s freezing!”

It’s raining, it’s pouring, it’s snowing, it’s windy and it’s just plain ‘NO MORE SUNNY SOUTH AFRICA!’ right now, almost everywhere.

So what’s a person to do in the quest to stay warm and dry and happy?

Here at Vox, we have some ideas.

Don’t Worry…

Grab your warm clothes and layer up against the weather. Beanies / scarves / gloves / rain jackets / warm socks, anyone? And as for leg warmers, let’s just call them retro cool; I mean, they can’t be a fashion faux pas any more when Shein and Temu are both bringing them back…
Grab a blanket! Grab two! Or a ‘shoulder blanket’, aka a shawl.
Close the doors, windows, curtains and blinds when the sun’s gone down. Conversely, open those curtains to catch some winter rays on sunny days when you wake up, to let any outside heat stream into your home and slowly warm it up. It’s a simple practice that doesn’t cost anything but it can make a difference.
Put on the heater or light the fire – but safely, please! – and never leave an open flame or fireplace unattended. If you have small children, be aware of any hazards to their safety.
Speaking of retro items, remember hot water bottles? The trick, apparently, is to avoid completely filling your bottle – instead, leave a little room for the hot air to expand so it doesn’t get a pressure build-up and burst. And cover your bottle with a towel if it didn’t come with a cover, to help keep the heat in and also not burn your skin.
And then there’s the non-water bottle – wheat bags that go into the microwave – which are also great for sprains or sore muscles as well as staying warmer. If you don’t have a wheat bag, you could make something similar by filling an old sock with rice, tying the opening closed, and heating up in the microwave for a short while. (Safety note: you probably shouldn’t do this in an air fryer 😊.)
Finally, warm your insides with a nice hot beverage. What’s your preference: coffee, hot chocolate, tea, Rooibos or herbal tea? And of course, wrapping your cold fingers around the hot mug helps as well.

… Be Happy

Right, now that we’ve sorted out some tips for keeping warm, let’s look at the positive side of the dropping thermometer, because cold weather is just made for home entertainment! And when all your connectivity options are covered by Vox, home entertainment is a breeze for the whole family.

Why not settle into a cold weather weekend of online-enhanced fun – here are some of your options to consider:

Streaming entertainment: Netflix, Showmax, Disney+, Amazon Prime Video, and Apple TV+ are all available locally – just grab the popcorn and chocolate (and blanket) and get comfy.
For local content, we’ve got SABC+ especially for news hounds, eVOD with soapies galore, and Afriforum TV for Afrikaans series, podcasts, radio, reality shows and kids content.
For sports options, there’s DSTV Stream and F1TV Pro, as well as Tennis TV Premium for live grand slam tournaments (hey there, Wimbledon season!).
And don’t forget about your fix of YouTube, for the young and the young at heart.

Then there’s online gaming, of course, beloved by millions today around the world. Whether it’s World of Warcraft, Fortnite, Apex Legends, PUBG, Minecraft and so much more, there’s something for everyone, whether you’re a veteran or a curious newcomer, under 10 or a life-long teenager. You just need a keen imagination, fast fingers and faster connectivity. At Vox, we can’t do anything about your manual dexterity, but we can surely take care of your Internet speed!

Away from gaming, you might also want to stay in touch with friends and family with a long-overdue chat via WhatsApp or Vobi, and for those more introspective moments, the readers among us will reach out for a good book. Of course, you can always do it the old-fashioned paper-based way, but online books are also widely available – and often for far less cost.

And finally, let’s not forget about a fix of celebrity gossip – which high-profile million-dollar wedding is taking place for the international glitterati set? Who’s wearing what and who’s cosying up to who? (Looking at you here, Orlando Bloom!)

So really – who wants to leave home when “Baby, it’s cold outside!”

With Vox, the great news is that you don’t have to.

Enjoy!

PS: Just for an added bonus, here’s a link to a revamped version of the classic song, performed by John Legend and Kelly Clarkson (click on the image).

Turbocharge Your Business Operations with a Fibre Internet Line

Posted on 26 June 202527 November 2025 by Vivienne Fouche

How Fibre Internet can give your business – and your employees – a massive boost

Does the Internet at your company’s premises tend to lag or go down more often than not – so your employees are often forced to spend time doing nothing, or else are flocking to the coffee facilities (and then taking ages to get back to work)?

Perhaps your document saving and archiving is an on-premises administrative hassle, or else your on-prem PBX system is the weakest link when the power goes out.

If any of these scenarios sound familiar, then it could be that your organisation’s productivity would benefit massively from a Fibre Internet boost. Business operations today need fast, reliable Internet for everything from their business communication to customer service, and Vox Fibre to the Business is guaranteed to offer you the fastest speeds and most reliable service possible for your Internet connectivity.

The Extensive Benefits of Fibre-Based Internet

Vox offers scalable options with tailored value-adds to suit your business needs. Our Fibre to the Business (FTTB) offerings include Business Fibre, for broadband solutions at excellent prices; Premium Business Fibre, where you get more ‘bang for your buck’ with added value and an improved service; and Dedicated Fibre if your business requires uncontended connectivity and top priority service level agreements (SLAs).

The benefits of a Fibre Optic Internet service for your business include the following:

Faster uploads and downloads: Fibre connections use Fibre Optic cables to transmit data at incredibly fast speeds, by using light pulses, meaning faster uploads and downloads for file sharing and other data-intensive tasks.
Reduction in downtime: Breaks in your company’s Internet service have a negative impact on all operations, including the critical elements of internal and external communication. Setting up a Failover option will help your organisation to remain ready for any challenges, by providing a secondary connection to your company’s Internet via diverse routes and/ or technologies.
Improved productivity: With limited downtime and faster Internet speeds, your employees can download faster, collaborate better, and increase their overall productivity. Reduced lag and latency also improve online video conferencing. Your employees can save on time out of the office by having more online meetings with quality video or VoIP calls, instead of having to meet face-to-face or over a PBX conference phone.
Cloud services and data backup: Fibre Optic Internet connectivity means better access to cloud-based services for storage and backup, as well as other collaboration tools. You can quickly and efficiently access any stored data for seamless business operations.
Increased security: Fibre Optic cables are extremely secure, giving you peace of mind that your sensitive data is better protected.
Cost savings: By eliminating speed issues, increasing the reliability of your Internet, and improving business productivity, you’ll save costs over time. In addition, cloud-based storage options, as well as the implementation of VoIP telecommunications, will save even more in the longer term.
Scalability: With FTTB, you can easily increase your Internet capabilities as the business expands.

Employer of the Year?

As 2025 enters the second half of the year, why not investigate getting a Fibre Connection for your organisation? This way, you can make sure your business is always online with a reliable connection, and with incredibly high data transmission speeds, your employees can easily upload and download files and stay connected with each other, and your customers, at all times.

In addition, VoIP calls can cut your phone costs significantly, both locally and internationally. It all works together to help make the way you do business even better – and efficiently-run organisations tend to have more productive employees. In turn, employees who are enabled with higher business functionality also tend to be happier and more positive at work – nobody likes having to do their job with less effective products and solutions.

And with a bit more ready cash at your disposal, you could even earn some more ‘Employer of the Year’ brownie points with an improved brand of coffee in the kitchen facilities, when it’s finally time for those well-deserved breaks.

Convinced yet? We’d love to hear from you if you’re ready to make the move to Business Fibre.

Frequently Asked Questions

What is Business Fibre Internet?
Business Fibre Internet is a commercial-grade Fibre connection with SLAs, priority support and optional uncontended bandwidth (Dedicated Fibre). It’s built for uptime, security and scalability.

What is Dedicated Fibre and why would my business need it?
Dedicated Fibre offers uncontended, 1:1 bandwidth with stronger SLAs, and is ideal for data centres, high-transaction businesses, or organisations running latency-sensitive applications and large-scale cloud services.

How does Failover Internet work with Fibre?
Failover provides a secondary connection over a different route or technology to automatically keep your network online during primary-link outages. It’s recommended for businesses that cannot tolerate downtime.

Can Fibre reduce our phone costs?
Yes. Using VoIP over Fibre can significantly cut local and international call costs, and improves call quality compared with older PSTN or contended mobile links.

Will Fibre help our cloud backup and collaboration?
Absolutely. Fibre’s high throughput and low latency enable faster backups, seamless access to cloud-based tools and better real-time collaboration for distributed teams.

Stay Connected Without Burning Through Minutes or Data

Reliable Calling Needs Reliable Connectivity – Enter Vox

Connection Keeps Us Human

Available in your area