If we’re talking connectivity, there’s only one choice worth investing in. It’s fast, it’s future-proof, it’s the ultimate Internet experience. Spoiler alert: it’s Fibre.
Chances are, if you live in any of the major cities (and even most of the smaller towns), you’re living in a Fibre coverage area where a monthly subscription opens a world of unlimited data at the fastest speeds available. Must be nice, right? It is.
If you’re still on the fence, we’re here to tell you that getting connected with Fibre is not as intimidating as it might seem.
The A to Z of Fibre
Like all things tech, understanding Fibre involves learning a few acronyms and abbreviations. It starts with ‘C’ – for coverage – which you can check quickly and easily on our website, here:
If you’re covered, you can move on to ‘O’ for Order. Just browse through the packages available on our Vox Shop, find the one that suits your needs and budget and add to cart.
Once your order is confirmed on our side (keep an eye on your inbox for our confirmation mailer), we’ll get in touch with your FNO (Fibre Network Operator) to double-check your details and confirm your line is available.
From there your FNO will confirm an installation date with you. This is where another abbreviation comes in – ONT (Optical Network Terminal). This is what turns your Fibre signal into data. If you have an ONT already installed, congratulations! You’re halfway there.
If not, no worries – your FNO will still install one for you. This process might just take a bit longer overall as they’ll bring the Fibre in from the street and discuss the best place for your ONT to live in your home permanently.
That’s right. Once it’s installed, it stays the property of your FNO and lives at that address. That’s because Fibre is a fixed line. If you move, that ONT stays right where it is – and you’ll inherit a new line at your new address.
Don’t let that be a dealbreaker. We’re here to help you through all the admin and get you connected again if you do need to move. You can read more about that right here.
But let’s not jump ahead quite yet.
Once your line is active, as your ISP (Internet Service Provider), we’ll supply you with a free-to-use Wi-Fi router. You’ll have the choice of either installing your router yourself (we’ve got a handy step-by-step guide, so no stress) or having one of our dedicated Vox engineers install it for you.
And that’s it! Now you’ve made the ultimate connection. But wait, there’s more…
Taking Your Home Network to the Next Level
As your ISP, we’re also dedicated to ensuring you get the most from your connectivity experience.
So, full disclosure: As incredible as Wi-Fi may be, it can also be temperamental. Your signal quality can be affected by everything from where you place your Wi-Fi router to the thickness of your walls and regular home appliances like microwaves.
The list is long, but we’ve broken it all down for you here. That’s also why we offer a range of Mesh Wi-Fi devices and ability to strengthen your network as much as possible.
Life can and will happen, and sometimes that means your Fibre going down. If it’s not an area outage or scheduled maintenance, once you’ve checked all the cables from your router to your ONT and switched everything on and off again (laugh, but this does help), just know that with Vox, you have someone to call.
Which brings us to the final abbreviation of your Vox Fibre journey – the VTSC (Vox Technical Support Centre). Our team of experts are available 24/7 to help you troubleshoot any issues you may have.
Frequently Asked Questions
What is Vox Fibre for home?
Vox Fibre for home is a fixed Fibre broadband service offering high speeds, uncapped data options, a free Wi‑Fi router and 24/7 Vox Technical Support (VTSC).
How do I check if Vox Fibre is available at my address?
Visit the Vox coverage page and enter your address to see if your area is covered and which packages are available.
Who installs the fibre and the ONT?
Your Fibre Network Operator (FNO) installs the fibre and the Optical Network Terminal (ONT). The ONT remains the property of the FNO and stays at the address.
Do I get a router with my Vox Fibre subscription?
Yes. Vox supplies a free‑to‑use Wi‑Fi router. You can self‑install using our guide or request a Vox engineer to install it.
What if my Wi‑Fi signal is weak in parts of the house?
Weak signal is often down to router placement or walls. Vox offers Mesh Wi‑Fi devices to extend coverage and improve speeds throughout your home.
How do I report an outage or slow speeds?
First check cables and restart devices. If the issue persists and it isn’t scheduled maintenance, contact VTSC for 24/7 support and troubleshooting.
Will my ONT move with me if I relocate?
No. The ONT stays at the original address (it belongs to the FNO). If you move, the FNO will arrange a new installation at your new property.
Are Vox Fibre packages uncapped?
Many Vox Fibre home packages offer uncapped data. Check the specific package terms on the Vox Shop page for details.
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