3CX Titanium Partner Status

The days of on-site PBX systems connected via theft-prone, vulnerable copper cables are gone.

Even in today’s digital era, every organisation still needs to make and receive telephone calls. And with as many as 28.2% of American employees working in a hybrid manner, and up to 16% of companies fully remote[1], businesses have found that Cloud-based phone systems have helped employees – and therefore the companies they work for – to remain productive.

3CX is a leading global, software-based Cloud PBX provider that uses Voice over Internet Protocols (VOIP). This innovative brand has made the business world sit up and take notice.

3CX is accessible via the Cloud over any means of data connection, and empowers organisations to embrace hybrid working without sacrificing the essential features and functions needed for their business. In South Africa, according to the BrandMapp 2023 annual survey, 53% of employed adults earning R10,000+ per month are working remotely or according to a hybrid work model[2].

Embrace the Future of Communications

The days of on-site PBX systems connected via theft-prone, vulnerable copper cables are gone.

As a hosted phone system – meaning a Private Branch Exchange (PBX) – using VoIP, 3CX eliminates the need for legacy infrastructure. Instead of relying on traditional copper lines, your business can make calls over the Internet and have access to a wide range of advanced features, such as video calling, instant messaging, an integrated call centre, mobile applications and more.

3CX was founded in 2005, when VoIP was still an emerging technology, and since then, it has gone on to establish itself as a global leader in business communications. Today, the company is a Cloud PBX leader empowering more than 600,000 customers across 190 countries.

You could think of 3CX as being the pioneers in the Cloud PBX space: the Cloud PBX provider that dared to dream beyond traditional boundaries, making communication smoother, smarter and more efficient. And as one of the largest 3CX partners in South Africa, Vox is proud to carry a 3CX Titanium partner status – 3CX’s highest partner tier, reserved only for 3CX all-stars – and offers tailored solutions for businesses of all sizes. Our Advanced Technical Certification guarantees you excellent service and support.

How Can 3CX Help Your Business?

Many people still want to be able to contact a business through a voice call, as they feel more comfortable talking to a person, instead of sending emails into the ether that may or may not be read – let alone receive a reply. Combine this with the new world order in which people work from home at least some of the time, and 3CX is a winning choice.

With 3CX, you can ensure that your business operates smoothly, while also keeping the costs of communication down. Because the company uses the Internet to transmit and receive calls, 3CX provides more features while allowing for better flexibility.

With one unified system, your team is able to work efficiently from anywhere at no extra cost – so there is no need to purchase any add-ons for web conferencing, mobile apps, live chat, business text messaging and Facebook integration, because they are all included in the annual cost. Employees can easily make inbound and outbound calls in or outside the office.

As a hosted phone system, 3CX offers great functionality and reliability across desktop and mobile devices, and can also be used with conventional SIP phone handsets.

At Vox, we work with respected SIP phone providers like Yealink, SNOM and Gigaset. 3CX has evolved from its roots as a PBX phone system to a complete communications platform, offering customers a simple, flexible and affordable solution to call, video and live chat. Your business will be enabled to increase productivity and enhance customer experiences, while cutting costs and giving management something to smile about.

And with 3CX and Vox, there’s a lot to get excited about, because this partnership is not just about phone calls – it’s about transforming the way you do business with 24 / 7 support when you need it.

As a Titanium 3CX partner, let Vox help your business to keep growing, without outgrowing your phone system.

[1] Info obtained from Forbes report: Remote Work Statistics & Trends In (2024) – Forbes Advisor

[2] https://www.linkedin.com/posts/whyfive_hybridwork-brandmapp-newinsights-activity-7159136052845129729-tQ7i/

Vox, a leading internet service provider, saw their growing customer needs for a reliable and cost-efficient unified communications and collaboration (UC&C) solution with a proven track record and a solid feature set. As a result the company partnered with 3CX in 2020, and achieved Titanium Partner status in 2021. This is a proud accomplishment in such a short time frame. Vox achieved this milestone through exceptional customer service, deep technical understanding and loyalty to the 3CX solution.

“We needed a PBX solution that would meet customer needs for a UC&C solution that was affordable, agile and scalable. As we were expanding into new markets, we recognised the need for a solution that would allow us to invest in a PBX solution that would add value to our portfolio and allow us to create relevant offerings with next-generation technology,” explains Natalie Van Der Merwe, head of Telephony at Vox.

Vox ISP forms part of the Vivica Group and provides connectivity, communication and collaboration-related services to home users, businesses and large enterprise customers both in South Africa and in the UK. The company uses multiple technologies, tier-1 platforms, and advanced skills and expertise to curate solutions that meet a variety of customer needs. In 2020, Vox realised that its original combination of open-sourced, on-premises and cloud-based services provided a very basic PBX functionality which wasn’t capable of meeting changing customer expectations.

The company needed a product that would deliver UC&C with high levels of support and a solid feature set while remaining affordable and accessible for its customer base.

“When we started looking for a solution in 2020, we faced significant issues,” says Van der Merwe. “Many of the available solutions lacked on-site support, then there was the global chip shortage, the rising cost of hardware, and a lack of functionality and reliability on many platforms. We had to find a balance between technical proficiency, cost and availability.”

Changing PBX brand and platform is a complex task. It can impact the entire business and cause costly disruption to the customer base, so finding the perfect partner was essential to Vox. The company looked into a variety of different technologies before settling on 3CX. Providing the right levels of technology, support, and functionality, the 3CX solution was seamlessly integrated into the Vox business, proving its ease of deployment. It met all of Vox’s criteria – providing customers with a high-end, competitive and accessible PBX solution that didn’t weigh heavily on the bottom line. As an added bonus, technical staff were quickly certified with training provided by 3CX for free – a significant win for Vox as training can often come at a very high cost.

”Vox’s partnership with 3CX has been nothing short of exceptional”, says Mira Gemayel, 3CX Senior Channel Manager Africa, MENA & Asia. They reached our top-tier Titanium Partner status in less than a year, proving their commitment and loyalty to 3CX. Their fast progression, coupled with their unwavering commitment to exceptional customer service, further demonstrates their deep understanding of both 3CX and the evolving needs of their clients. Vox’s success shows 3CX’s ability to enable high-performing partners to reach their sales goals and successfully move up the partner ladder. We look forward to the future successes of our partnership.”

Vox achieved its record Titanium Partner status with a focused and dedicated sales force committed to providing customers with a turnkey solution within the Vox Managed Services portfolio. The company ensured it was certified across the country so customers were assured of peace of mind. Vox also spent time in its R&D labs documenting best practices to ensure teams could deploy working solutions seamlessly.

“The support we’ve been given by 3CX has been superb,” concludes Van der Merwe . “They provided us with extensive information and ensured we have what we need to deliver exceptional customer service. This is a partnership that’s set to grow from strength to strength.”

Tag: 3CX Titanium Partner Status

A journey to excellence: Vox’s rise to 3CX Titanium partner status

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