William Shakespeare once said, “what’s in a Frenzy?”
(Spoiler – he didn’t. But, then again, we hardly know what he’s saying most of the time anyway.)
Question, though – what IS in a frenzy?
Is it the frenzied breakdown when you told your boss you completed a presentation (you didn’t) and they ask for a copy (which you don’t have) and you’re trying to ChatGPT your way to success? Or is it that random Teams request from the CEO with no context (and the three days of nail biting preceding it)? Or is it being late, not connecting to a meeting, rushing for a deadline or just streaming your favourite season finale when, BOOM, Murphy invokes his Law and you meet the dreaded cry of dead Wi-Fi?
Actually; it’s none of the above. At least not today. So let’s step back from the fearmongering for a second.
You see, at Vox, Fibre Frenzy isn’t Fibre Inducing Frenzy situations – but rather getting caught up in a promo so crazy, it can’t be anything BUT a Frenzy.
What You Get with Vox Fibre Frenzy
Let’s break it down:
With the Vox Fibre Frenzy, you enjoy:
High-Speed, Uncapped Fibre (because who has time for loading screens?
Prices dropped to as little as R400pm* (previously? It was R490)
Free installation? You got it (another saving. May as well be a superhero).
Month-to-month options available.
Smart support – so you’re never left wanting when your router gives you the stink eye.
How it Works (Three Easy Steps)
Pick your FNO (Fibre Network Operator) — check which networks cover your area.
Choose your line speed — from everyday browsing to heavy streaming and gaming.
Sign up, wait for installation, and get connected.
The catch? There is none – just solid internet and a good deal.
What hiccoughs can I expect?
Other than the risk of struggling to keep up with your line speed (it can be THAT fast if you want it to), the promo is FNO/Line Speed Dependent (in non-tech terms: depends on which Fibre Network Operator is available in your area). Oh, and of course, Ts & Cs Apply (don’t they always?).
Naturally, it’s a limited time offer – so make fast (unlike your old ADSL line). That being said, if your area is covered and you’ve even given a spare thought to upgrading your line, now’s your time to shine.
Who Is This For?
If you work from home, binge-watch without shame, run a small business, game competitively, or simply refuse to watch a single spinning wheel, then this is for you. Vox Fibre Frenzy fits households and businesses wanting fast, flexible Fibre internet that South Africa trusts.
The long and short…
We live in a world where even buffering can feel like a personal attack. Whether working, playing, gaming, binge-watching, side hustling or juggling a house full of Internet demon-kids, you never DON’T need fast and stable Internet.
And with the price of everything (except, strangely, the Rand) going up lately, these huge savings aren’t just nice – they’re necessary.
And did we mention free installation? We meant it.
So, why sign with Vox?
Every ISP promises you Fibre. One step further – they all promise the same keywords (super-fast, reliable, uncapped, blah blah blah). Vox, however, actually delivers it (plus adds world class support and a multitude of option add-ons – think failovers, voice, and more). Plus, our team won’t ghost you once your Router is plugged in.
One could even say that the Frenzy isn’t just about the price – but rather about finally having Internet that’s *worth it*.
Call us Greta Thunberg, because we’re right royal philanthropists.
Our Fibre Frenzy Promo is one of those sweet, unscripted moments where everything just feels right. It’s cheaper. It’s faster. It has all the support you could need. And it’s just so worth it. Remember, though, this deal isn’t here forever. It’s a promo. And, as promos do, it will end. Probably right as you decide to sign up – so maybe try not losing out instead?
Check availability and sign up at vox.co.za — or call our Fibre Specialists on 087 805 5050 for personalised help.
Peace.
Quick FAQ Is the R400pm price available everywhere?
No, the offer hinges on FNO-dependent availability, meaning that pricing and package options depend on FNO coverage in your area. Use our availability check.
Can I add failover or voice later?
Yes, failover and voice add‑ons are available so you can scale your service as needed.
Are there contracts?
We offer month‑to‑month options. Specific terms vary by package, so please read the Ts & Cs.
So snuggle up at home with your Vox Connectivity, and let the weather do its thing without you…
Winter in South Africa has officially arrived around the country (and if you don’t believe me, just ask our Vox Weather meteorologists). Or to put it another way: “Eish guys, it’s freezing!”
It’s raining, it’s pouring, it’s snowing, it’s windy and it’s just plain ‘NO MORE SUNNY SOUTH AFRICA!’ right now, almost everywhere.
So what’s a person to do in the quest to stay warm and dry and happy?
Here at Vox, we have some ideas.
Don’t Worry…
Grab your warm clothes and layer up against the weather. Beanies / scarves / gloves / rain jackets / warm socks, anyone? And as for leg warmers, let’s just call them retro cool; I mean, they can’t be a fashion faux pas any more when Shein and Temu are both bringing them back…
Grab a blanket! Grab two! Or a ‘shoulder blanket’, aka a shawl.
Close the doors, windows, curtains and blinds when the sun’s gone down. Conversely, open those curtains to catch some winter rays on sunny days when you wake up, to let any outside heat stream into your home and slowly warm it up. It’s a simple practice that doesn’t cost anything but it can make a difference.
Put on the heater or light the fire – but safely, please! – and never leave an open flame or fireplace unattended. If you have small children, be aware of any hazards to their safety.
Speaking of retro items, remember hot water bottles? The trick, apparently, is to avoid completely filling your bottle – instead, leave a little room for the hot air to expand so it doesn’t get a pressure build-up and burst. And cover your bottle with a towel if it didn’t come with a cover, to help keep the heat in and also not burn your skin.
And then there’s the non-water bottle – wheat bags that go into the microwave – which are also great for sprains or sore muscles as well as staying warmer. If you don’t have a wheat bag, you could make something similar by filling an old sock with rice, tying the opening closed, and heating up in the microwave for a short while. (Safety note: you probably shouldn’t do this in an air fryer 😊.)
Finally, warm your insides with a nice hot beverage. What’s your preference: coffee, hot chocolate, tea, Rooibos or herbal tea? And of course, wrapping your cold fingers around the hot mug helps as well.
… Be Happy
Right, now that we’ve sorted out some tips for keeping warm, let’s look at the positive side of the dropping thermometer, because cold weather is just made for home entertainment! And when all your connectivity options are covered by Vox, home entertainment is a breeze for the whole family.
Why not settle into a cold weather weekend of online-enhanced fun – here are some of your options to consider:
Streaming entertainment: Netflix, Showmax, Disney+, Amazon Prime Video, and Apple TV+ are all available locally – just grab the popcorn and chocolate (and blanket) and get comfy.
For local content, we’ve got SABC+ especially for news hounds, eVOD with soapies galore, and Afriforum TV for Afrikaans series, podcasts, radio, reality shows and kids content.
For sports options, there’s DSTV Stream and F1TV Pro, as well as Tennis TV Premium for live grand slam tournaments (hey there, Wimbledon season!).
And don’t forget about your fix of YouTube, for the young and the young at heart.
Then there’s online gaming, of course, beloved by millions today around the world. Whether it’s World of Warcraft, Fortnite, Apex Legends, PUBG, Minecraft and so much more, there’s something for everyone, whether you’re a veteran or a curious newcomer, under 10 or a life-long teenager. You just need a keen imagination, fast fingers and faster connectivity. At Vox, we can’t do anything about your manual dexterity, but we can surely take care of your Internet speed!
Away from gaming, you might also want to stay in touch with friends and family with a long-overdue chat via WhatsApp or Vobi, and for those more introspective moments, the readers among us will reach out for a good book. Of course, you can always do it the old-fashioned paper-based way, but online books are also widely available – and often for far less cost.
And finally, let’s not forget about a fix of celebrity gossip – which high-profile million-dollar wedding is taking place for the international glitterati set? Who’s wearing what and who’s cosying up to who? (Looking at you here, Orlando Bloom!)
So really – who wants to leave home when “Baby, it’s cold outside!”
With Vox, the great news is that you don’t have to.
Enjoy!
PS: Just for an added bonus, here’s a link to a revamped version of the classic song, performed by John Legend and Kelly Clarkson (click on the image).
How Fibre Internet can give your business – and your employees – a massive boost
Does the Internet at your company’s premises tend to lag or go down more often than not – so your employees are often forced to spend time doing nothing, or else are flocking to the coffee facilities (and then taking ages to get back to work)?
Perhaps your document saving and archiving is an on-premises administrative hassle, or else your on-prem PBX system is the weakest link when the power goes out.
If any of these scenarios sound familiar, then it could be that your organisation’s productivity would benefit massively from a Fibre Internet boost. Business operations today need fast, reliable Internet for everything from their business communication to customer service, and Vox Fibre to the Business is guaranteed to offer you the fastest speeds and most reliable service possible for your Internet connectivity.
The Extensive Benefits of Fibre-Based Internet
Vox offers scalable options with tailored value-adds to suit your business needs. Our Fibre to the Business (FTTB) offerings include Business Fibre, for broadband solutions at excellent prices; Premium Business Fibre, where you get more ‘bang for your buck’ with added value and an improved service; and Dedicated Fibre if your business requires uncontended connectivity and top priority service level agreements (SLAs).
The benefits of a Fibre Optic Internet service for your business include the following:
Faster uploads and downloads: Fibre connections use Fibre Optic cables to transmit data at incredibly fast speeds, by using light pulses, meaning faster uploads and downloads for file sharing and other data-intensive tasks.
Reduction in downtime: Breaks in your company’s Internet service have a negative impact on all operations, including the critical elements of internal and external communication. Setting up a Failover option will help your organisation to remain ready for any challenges, by providing a secondary connection to your company’s Internet via diverse routes and/ or technologies.
Improved productivity: With limited downtime and faster Internet speeds, your employees can download faster, collaborate better, and increase their overall productivity. Reduced lag and latency also improve online video conferencing. Your employees can save on time out of the office by having more online meetings with quality video or VoIP calls, instead of having to meet face-to-face or over a PBX conference phone.
Cloud services and data backup: Fibre Optic Internet connectivity means better access to cloud-based services for storage and backup, as well as other collaboration tools. You can quickly and efficiently access any stored data for seamless business operations.
Increased security: Fibre Optic cables are extremely secure, giving you peace of mind that your sensitive data is better protected.
Cost savings: By eliminating speed issues, increasing the reliability of your Internet, and improving business productivity, you’ll save costs over time. In addition, cloud-based storage options, as well as the implementation of VoIP telecommunications, will save even more in the longer term.
Scalability: With FTTB, you can easily increase your Internet capabilities as the business expands.
Employer of the Year?
As 2025 enters the second half of the year, why not investigate getting a Fibre Connection for your organisation? This way, you can make sure your business is always online with a reliable connection, and with incredibly high data transmission speeds, your employees can easily upload and download files and stay connected with each other, and your customers, at all times.
In addition, VoIP calls can cut your phone costs significantly, both locally and internationally. It all works together to help make the way you do business even better – and efficiently-run organisations tend to have more productive employees. In turn, employees who are enabled with higher business functionality also tend to be happier and more positive at work – nobody likes having to do their job with less effective products and solutions.
And with a bit more ready cash at your disposal, you could even earn some more ‘Employer of the Year’ brownie points with an improved brand of coffee in the kitchen facilities, when it’s finally time for those well-deserved breaks.
What is Business Fibre Internet?
Business Fibre Internet is a commercial-grade Fibre connection with SLAs, priority support and optional uncontended bandwidth (Dedicated Fibre). It’s built for uptime, security and scalability.
What is Dedicated Fibre and why would my business need it?
Dedicated Fibre offers uncontended, 1:1 bandwidth with stronger SLAs, and is ideal for data centres, high-transaction businesses, or organisations running latency-sensitive applications and large-scale cloud services.
How does Failover Internet work with Fibre?
Failover provides a secondary connection over a different route or technology to automatically keep your network online during primary-link outages. It’s recommended for businesses that cannot tolerate downtime.
Can Fibre reduce our phone costs?
Yes. Using VoIP over Fibre can significantly cut local and international call costs, and improves call quality compared with older PSTN or contended mobile links.
Will Fibre help our cloud backup and collaboration?
Absolutely. Fibre’s high throughput and low latency enable faster backups, seamless access to cloud-based tools and better real-time collaboration for distributed teams.
A better Wi-Fi environment brings increased productivity to your employees and your organisation
Business Wi-Fi provides your employees with their gateway to the Internet, including operations in the Cloud. This requires stability and reliability – and as your business grows, your Wi-Fi needs may change. What worked for your organisation yesterday may not be sufficient in the future as your company’s Wi-Fi requirements increase.
Perhaps your organisation’s infrastructure was installed a few years ago, but as cost-effectively as possible – it may have been that the Wi-Fi requirement then wasn’t as much of a focus point as it has since become. Now, your organisation is growing and the need for improved Wi-Fi services is apparent.
Let’s have a look at why your business Wi-Fi may be due for an upgrade – and the steps you can take to implement this.
A Better Wi-Fi Environment Brings Increased Productivity
Wi-Fi has been around for the past 25 to 30 years and has evolved significantly during that time. With vastly more applications and computer programs available today, a much higher throughput is required to maximise the experience of the users in your organisations.
The days of having a single room with Wi-Fi access in it within the entire premises, or a dedicated area across the particular floor in the building, are long gone. People today expect Wi-Fi access in every environment that they move into. Your corporate solution therefore needs to work properly and enable productivity – you don’t want your employees being forced to spend five to 10 minutes trying to connect. Conversely, a better Wi-Fi environment brings increased productivity.
With a clear requirement for functionally excellent Wi-Fi access throughout the organisation, it may be time to invest in better, enterprise-level equipment, and an organisation that can assist you in managing and planning the Wi-Fi design as efficiently as possible.
Advantages of Upgrading Your Business Wi-Fi Network
Vox provides managed Wi-Fi services for businesses. This enables remote software and firmware updates, and reduced technician call-outs, through remote troubleshooting and fault remediation.
One of our services is offering audits on existing Wi-Fi, because with legacy old equipment, security becomes a risk. We also know that not every business is looking for brand-new Wi-Fi in a new building from scratch. Very often, we find that we’re taking over the legacy Wi-Fi previously used by the company, and we may be able to upgrade the existing assets or infrastructure.
The advantages of upgrading your business Wi-Fi network include the following:
Increased speed and bandwidth;
Improved connection reliability;
Improved security and privacy; and
Easier setup and management.
Security alone is a particularly serious issue, as network threats are becoming increasingly sophisticated. At Vox, we are keenly aware of the need to carry out regular software updates on our network equipment, such as access points and switches, as is necessary with all technology.
An access point can become a security risk if no one is managing it: for example, the manufacturer could find security vulnerabilities with certain equipment, and if it doesn’t get a security patch or update, the access point becomes vulnerable.
Overcoming Wi-Fi Challenges Presented by Infrastructure
The construction materials used in buildings, such as concrete, glass, brick and metal, can interfere with Wi-Fi signals and obstruct them in different ways, especially in larger or older buildings with thick walls. To counteract this challenge, Vox uses specialised software to create virtual models of your office space.
This software considers the different structural properties of the various building materials, allowing you to predict how Wi-Fi signals will travel and where obstacles might cause issues.
This virtual planning considers such factors as signal strength as well as how to determine the best access point and placement for access points and switches, to optimise network performance and capacity in areas where it’s needed most.
Vox Managed Wi-Fi Solutions
Our business Wi-Fi offerings are designed to optimise your Wi-Fi coverage, extend range and expand networking possibilities, enhancing the user experience and providing seamless, reliable connectivity for all devices, as follows:
Solve network issues and limit service centre interaction, reducing technical call outs. Network analytics provides information such as alarms, incidents and client experience information, including time to connect to the access points.
Radio Frequency (RF) design and planning: Our RF heatmap design software enables correct planning, scoping and implementation to improve overall Wi-Fi experience for both users and organisations.
Enterprise Equipment: Vox partners with enterprise grade equipment vendors, such as Ruckus Networks, to provide robust equipment from access points to managed switches and management cloud platforms, offering enhanced Wi-Fi connections and capacity for concurrent user devices.
Bespoke Managed Wi-Fi Solutions with Vox
The benefits of managed Wi-Fi solutions ensure, for example, that your organisation carries out regular, planned security updates in the same way as for our phones and computers. Vox offers any organisation a bespoke Wi-Fi solution according to their particular requirements.
We also understand the requirements of speed versus capacity. For example, your organisation might have a boardroom that is required to facilitate a meeting with 100 people in it once a week, and otherwise is seldom used. At Vox, we understand how to cater to the capacity that may be only required from time to time.
A managed Wi-Fi solution also offers convenience, as our Service Centre is able to remotely troubleshoot and improve network performance using cloud-based administrative tools. This ensures that more connected devices can enjoy uninterrupted Wi-Fi in your business.
It all speaks to ongoing connectivity, which in turn speaks to improved productivity.
Is your business Wi-Fi due for an upgrade? Feel free to reach out to us on 087 805 5050 or via email on corporatesales@voxtelecom.co.za and begin a discussion.
At Vox, we value, support and actively engage people with the levels of expertise that we require to keep us moving forward as a company. In this edition of ‘Meet our Experts’, we find out more about Regional Sales Manager Adriaan Buitendag, who manages to combine Monsters and mincing machines into his daily motivation to his team members.
After a solid five years at Vox, Regional Sales Manager Adriaan Buitendag is taking on a new and exciting challenge with a move from Polokwane in Limpopo to Gauteng, embracing increased responsibilities and the excitement of a big, bustling city. It’s not necessarily going to be a ‘monstrously’ difficult challenge – anyone who knows Adriaan will know why that’s funny! – but it’s definitely a significant step forward.
Says Adriaan: “I’ve lived most of my life in Polokwane, but I have stayed in Joburg previously, for about a year when I was younger. I’m looking forward to the opportunity to explore many new places, at the same time as tackling new responsibilities and a wider range of tasks within my day-to-day working environment.”
There are ways in which the change of pace will be challenging in these still-early days, but this is a man who thrives on challenges.
[You could, in fact, call him the Chuck Norris of sales…]
We delve into the story of another everyday Vox hero, who in his career so far has (both officially and unofficially) embraced ‘Rookie of the Year’ more than once, and risen quickly and efficiently into a leadership role.
How Life at Vox Began
Adriaan – who also has an enthusiastic and successful entrepreneurship history – had been running his own business when he applied to Vox, being appointed in March 2020. Of course, this was just a few months before South Africa went into the Covid lockdown.
“Like everyone else,” he muses, “I remember that first ‘My fellow South Africans…’ speech, which suddenly turned our whole worlds upside down. But starting at Vox during the first month of lockdown turned out fine for me. At that time in Polokwane, there was just one residential area that was about to go live with Fibre, with about 500 homes. When we went into lockdown, I asked my reporting manager, who at the time was JP du Plessis, what he expected from me, and he said: ‘Well, just sell as much as you can.’
“I took my phone and started phoning through my contacts – pitching Fibre to the Home to them – and I think within the first month of sales, I did 100 quotes, with 39 accepted orders and 28 approved, to a total of R23,000 worth of sales, which placed me into third position in the country.”
[Again, see the notes about ‘the Chuck Norris of Sales’ and ‘Rookie of the Year’]
Vox CEO Jacques du Toit was overheard saying that, in 25 years in the telecommunications industry, he ‘had never seen anything like it’.
“And you know,” continues Adriaan, “hearing those supportive words just affirmed that what I was doing was the correct way of doing things. And I’ve never stopped doing it that way since.”
Here, we could define ‘that way’ as driving sales with energy, warmth, honesty and attention to detail, all wrapped together in a tasty dollop of fun and excitement – it wouldn’t be too long before Adriaan’s special blend of out-of-the-box thinking, with both his internal incentivising and external sales campaigns, would come to the fore.
Driving the Daily Moments
Adriaan clarifies that Limpopo and Mpumalanga, his previous ‘stomping grounds’, together contain some 7.2 percent of the country’s Fibre network for Vox salespeople in these two provinces to sell on. “In contrast, Gauteng has about 44 percent of the country’s network,” he clarifies, “so I believe that the addition of Gauteng into my portfolio is definitely a great opportunity for me to show what I can do!”
Perhaps as a reaction to starting at Vox during Covid, Adriaan is a fan of working at the office rather than from home. He explains: “As soon as I get into the car and start driving to work in the morning, my mind starts switching on in terms of what tasks I must complete for the day, what we should do as a team, and the discussions I need to have – essentially, what tasks and challenges do I need to drive that day? By the time I get to the office I’m in work mode.”
As for the transition between Polokwane and Gauteng, Adriaan clarifies: “A current focus for me is to increase efficiencies, and I’m satisfied that we’re making good progress. In other ways, though, there are many similarities in my role within the two different places, including communicating with my team to see how they’re tracking towards their numbers and sharing the strategies that we’re implementing, as well as liaising with senior management, to ensure that my team is empowered with the correct tools and so forth, to continue driving the business forward.
“Essentially, when I compare my working life in Polokwane to Gauteng, it remains community-focused – there are still communities everywhere, but in Joburg and Pretoria, it’s just a larger variety. At heart, it remains all about people, both with colleagues as well as our clients.”
Bringing the Monsters with the ‘Gees’!
When Adriaan headed up the Polokwane branch, it was – and still is – famous for having Monsters everywhere – the energy drinks, that is – because, says Adriaan, ‘Our blood is green!’
Well, watch out Joburg, because the Monsters have come with him: “They’re standing in boxes and boxes here on the floor!” he says enthusiastically. “I did stick them up against the wall initially, but I’ve now got a new plan: I would like to find someone who can cut, mould and shape these tins into a symbolic sculpture that depicts what we stand for here at Vox – something that represents life or growth, perhaps, to attract and inspire our salespeople.”
[It seems like Adriaan might also be the Chuck Norris of recycling…?]
He is also famous for his trophies, which he made himself: “I created two impala heads for my ‘Top Salesperson’ and ‘Best Customer Retention’ awards. And I have another trophy here designed like a mince meat grinder, which symbolically talks to the sales process….”
[Wait, what?]
“…as follows: your top funnel, where the meat goes in, represents your sales prospects; the lever that you turn to kickstart the process is your closing of the sale; and in the front end, where the mince comes out in its final form, you have your commission! All the processes work in turn with each other to represent the complete sales process.”
It’s a great conceptual idea, and it isn’t all that Adriaan has up his sleeve in terms of his creativity and ingenuity – he’s looking forward to unfolding more initiatives over the next few months in Gauteng. For now, the photos tell more of the story.
“I enjoyed creating a competitive yet positive and family-orientated mindset within my branch in Polokwane, which was also replicated in the Mpumalanga branch, and yes, I hope to install the same, in the coming months, in Gauteng as well,” says Adriaan.
A True Survivor
Despite all the fun elements that Adriaan brings into his work, it hasn’t been a sunny journey all the way through – he’s had to overcome some real challenges in his life, including two retrenchments in one year (“That was one of my lowest ever points,” he notes) as well as being involved in a very serious car accident, which at the time affected both his health as well as his job security. How, then, does he remain so unswervingly optimistic, and continue persevering with such unwavering determination?
“I think,” he says, “that much of my inspiration comes from my late father, who was a police officer for 26 years, as well as my late grandfather, who was a pastor for 28 years. I have tremendous respect for them and for the life lessons that they taught me, including dedication, perseverance and being disciplined.”
Adding to their excellent example, Adriaan also learned some great life lessons during his school years through his karate training, when he became a three-times national colours recipient.
“I believe that in life, some of its punches will hit you and others will miss,” he says, “but are you going to stand still and just allow the punches to land on you? No! You have to remain strong in bobbing and weaving, to successfully duck as many of them as you can – and then, of course, when the punches do land, you just have to get back up on your feet.”
Inspiration from the Top
Pointing out that the telecommunications industry is dependent on adapting to new challenges and ideas, Adriaan appreciates the energy that is always apparent within Vox. “My inspiration comes from the top down,” he says, “through our CEO, Jacques du Toit and national sales manager, Johan Pitzer, and their drive and passion always energises me.
“I see how, within our company, there’s a shared awareness of challenges that need to be overcome and results that need to be achieved, and the encouragement to do this is always positive, forward-thinking and motivational, which I love. I also highly appreciate having the freedom to be an out-of-the-box thinker.”
As for moving forward, Adriaan says it’s critical to share knowledge and expertise. “From my experience, we always need to adapt and innovate,” he says, “and I’ve found that people as individuals are often afraid of teaching others, or imparting their knowledge to someone else – perhaps they’re afraid that they’ll then be challenged later. My idea, though, is that it’s better to share our knowledge, and in this way continue to encourage and challeng each other as we keep moving forward.
“People need to bring others into the fold of a culture that we’re trying to achieve, and in this way, this is already bringing us all a step closer to shared success. After all, a candle that lights another candle doesn’t lose any of its flame,” concludes Adriaan.
We all know that mobile phones were originally invented to enable Voice calls that could be made and received on the go, and not just through a fixed land line. And so it’s ironic that we’re seeing an increasing trend in recent years for consumers to use their smart phones for text-based communication more than for Voice calls. This pattern brings ramifications for businesses as well as individuals.
The ‘texting versus calling’ trend is highly visible in private conversations as well as in the communication preferences that people have with businesses, including contact centres.
WhatsApp has become one of the world’s most popular and widely used text-based apps, and its features and popularity bring significant benefits to contact centres also – so much so that WhatsApp has, in fact, become one of the most powerful channels for contact centre usage today. Let’s unpack this further, starting with insights on why texting itself can be so useful.
Don’t Call Me (Send Me a Text)
Texting provides a quick and efficient way to communicate. There’s no need for pleasantries or small talk (especially if you’re not in the mood!) – you can simply get straight to the point. In a world where time is a precious commodity, many people see this as an advantage, especially when they’re busy or under stress.
Some of the advantages of texting include the following:
Great for multi-tasking: Texting allows people to communicate during brief free moments, including in the ‘asynchronous’ timing of messages (where both the sender and the recipient of the message don’t have to be in ‘chat mode’ at exactly the same time). For example, you can send a text message just before setting off on a trip to work and then read the response when you’ve arrived at the office, or you could send a text while waiting for your computer to finish a series of planned updates. The important thing is that you can text at a time that works for you.
Texting is easy: Even members of an older generation understand how to text on their smartphones, and it’s easier than a Voice call for anyone who is hearing impaired. For those who are introverts, or living in a country where the primary business language isn’t their first language, texting can be easier than trying to speak on the phone.
Efficiency of use: Texting allows us to get straight to the point – we ask a direct question, get a straightforward answer, and carry on with our schedule.
Written record: In addition, text messages remain with you and can be referred back to for further information or confirmation, if required.
Unintrusive communications: You don’t need to interrupt whatever you’re doing to immediately read or answer a message – you can do it at your convenience (at least most of the time). A phone call, on the other hand, requires real-time (‘synchronous’) communication at a time when it may not suit both parties to make or receive a call.
Synched to your computer: As an additional advantage, WhatsApp’s useful functionality also allows you to synch your smartphone to your laptop or desktop computer, so you can have the additional convenience of sending text messages via a device with a bigger keyboard, which for some people is more convenient.
So much for the advantages of being able to text your messages. Among the many communication channels available, WhatsApp has emerged as a gamechanger.
WhatsApp: Powering Ahead in Popularity and Availability
With over 2 billion active users globally, WhatsApp has become an incredibly popular and important platform within the digital communications landscape. Originally designed as a simple messaging app, it’s now a critical tool for contact centres, providing superb accessibility and efficiency, and enhancing customer engagement.
WhatsApp’s usage in contact centres has been a logical business extension because it’s versatile, widely available as well as extensively used, and able to deliver seamless, personalised experiences at scale.
Here are some thought-provoking statistics:
96% of South Africans use WhatsApp.
Globally, 68% of users check WhatsApp daily, indicating high engagement.
Over 175 million people message a WhatsApp Business account every day.
For contact centres, this means a ready-made audience that prefers the platform for its convenience and immediacy.
Benefits for Contact Centres
Using WhatsApp can benefit contact centres in several different ways, including accessibility, real-time conversations, a variety of media formats and cost-efficiency.
Accessibility: WhatsApp’s widespread usage ensures that businesses can reach customers almost anywhere. Unlike voice or email, which require specific setups, WhatsApp operates on a platform most customers already use on a daily basis.
Real-time conversations: The platform supports fast and efficient interactions for resolving customer queries, sending notifications and collecting feedback.
Rich media capabilities: WhatsApp supports a variety of media formats, including text, images, videos, documents and voice notes. This versatility allows businesses to share detailed information, demonstrate solutions visually, and provide instructions.
Cost efficiency: Compared to Voice or SMS channels, WhatsApp offers a more affordable solution for high-volume interactions. Businesses can save costs while maintaining high levels of service.
Track chat history: WhatsApp keeps track of all customer interactions, providing a complete view of the user journey. This ensures continuity and context, allowing for multiple agents to seamlessly assist customers.
Single place of interaction: Integrating WhatsApp into the contact centre software allows agents to manage all customer communications from one platform, streamlining workflows and improving response times.
Automation: WhatsApp can be integrated with chatbots to handle common queries, freeing up human agents to handle more complex issues.
Smartz Solutions: Integrating WhatsApp into Your Customer Journey
Image courtesy of Smarz Solutions
Vox has proudly partnered with Smartz Solutions, which has been at the forefront of enabling businesses to embrace WhatsApp as part of its omnichannel communication strategy.
By seamlessly integrating WhatsApp with other channels like Voice, email and web chat, SmartzSolutions empowers contact centres to offer customers increased flexibility, helping businesses in the following ways:
Rapid Deployment: The company has a proven track record of being able to deploy a WhatsApp bot in under 24 hours, handling unprecedented interaction volumes effortlessly.
Seamless Integration: SmartzSolutions ensures that WhatsApp is part of a cohesive omnichannel strategy so that every interaction, regardless of channel, contributes to a unified customer experience.
Sentiment Analysis and Personalisation: By integrating sentiment analysis, the company helps businesses to tailor their WhatsApp interactions, ensuring they resonate with a customer’s unique needs and emotions.
Voice and WhatsApp: Coexisting for the Ultimate Solution
It’s important to remember that, while WhatsApp is revolutionising customer communication, Voice will always have a critical place in the contact centre. In particular, we find that urgent, complex or emotionally charged issues often require a human touch, and Voice channels remain the most effective way to provide that – there’s nothing like speaking voice to voice to a sympathetic person over the phone when someone has an issue or challenge.
The future for contact centres lies in balancing these channels, allowing customers to choose the method that best suits their needs at a particular time. WhatsApp can handle routine queries and initial touchpoints, while Voice agents step in for more complex interactions. Together, they form a complementary strategy that maximises efficiency and satisfaction.
From the moment that plane commuters reach their destination, travellers around the world can immediately hear the surround-sound beeping noises as passengers, now safely arrived, turn on their phones to once again become fully connected. We find a similar story when travellers arrive at their guesthouse or hotel: according to a travel industry survey, one-third of guests ask for the Wi-Fi password as they register at the front desk, and two-thirds are online within seven minutes of checking in.
It just proves once again that in today’s connected world, being able to access information and communication services is increasingly important. Just because someone is away from home doesn’t mean they don’t need to stay connected, even when on holiday (unless they’re making the deliberate choice to go off-line).
As for business travellers, a seamless Internet experience is necessary to communicate with clients and colleagues, access work documents and take part in meetings. Providing quick and efficient Wi-Fi services allows both leisure and business guests to enjoy their stay without undue stress.
Let’s look at how the Wi-Fi experience in a guesthouse or hotel can shape either a five-star guest experience or earn your establishment an unwanted one-star Google review.
Wi-Fi For Guests: A Fundamental Hospitality Amenity
People who travel want to update others on their safe whereabouts, and being unable to receive communication, or send outbound messages, can cause anxiety. By providing reliable, fast Wi-Fi services from the moment of registration, hotel guests can start to relax and enjoy their stay sooner.
Access to excellent Wi-Fi increasingly ranks as a necessity for today’s traveller when choosing a hotel – right up there with comfort, cleanliness, and excellent food and beverage offerings. With mobile devices, laptops and remote work now prevalent, complimentary access to Wi-Fi has become a key requirement for both business travellers and holiday makers.
A speed of 10 to 20Mbps per guest is recommended as being a decent Wi-Fi offering that should comfortably allow your guests to stream in full HD – you wouldn’t receive complaints if your customers had access to these speeds.
Excellent Wi-Fi adds to the guest experience, while the opposite also holds true: unhappiness with the Wi-Fi can make people more easily inclined to find fault in other, unrelated areas. From a purely commonsense perspective, this seems counter-intuitive, and a negation of the cost and effort that’s been spent on the marketing initiatives to entice the traveller to your establishment in the first place.
Factors to Consider for your Guests’ Wi-Fi
While most hotels and guesthouses today offer complimentary Wi-Fi service to guests, it might not be equivalent to what people are used to having in their own homes, which can cause frustration.
Considerations when choosing a guest Wi-Fi solution include the following:
Cost: The pricing structure will be based on the coverage area, usage and the number of users.
Technical support: Reliable customer support is critical.
Compliance requirements: The network must meet relevant data privacy and security regulations.
Elevating the Wi-Fi Experience
Vox provides managed Wi-Fi services for businesses. This enables remote software and firmware updates, as well as remote troubleshooting and fault remediation using cloud-based administrative tools. This all works to enhance ongoing connectivity.
Vox offers audits on existing Wi-Fi, because we know that not every business is looking for a new-build Wi-Fi, and we may be able to upgrade existing assets or infrastructure. To provide a superior internet experience for guests, hotels and guesthouses should ensure that they:
Invest in high-speed Internet infrastructure (the foundation of your Wi-Fi experience) to support faster bandwidth and improve overall performance.
Implement a reliable Wi-Fi network that covers all areas of the premises, including common areas and guest rooms.
Optimise the Wi-Fi signal strength with strategic placement of Wi-Fi access points or meshdevices, to ensure a strong and consistent connection throughout the premises.
Implement robust security measures such as strong encryption and password protocols.
With Vox, our aim is to enhance your guests’ Wi-Fi experience. We can provide a neatly pre-packaged Wi-Fi mesh unit solution to ensure that all areas of the guesthouse are serviced. These mesh units are also easily managed by a user-friendly app, which further enhances the functionality. If more advanced cabling solutions are required, perhaps for a larger premises, our technicians and engineers can set up the solution.
Happy Guests, Positive Business Outcomes
Noting that ‘The Customer is King’ is especially critical in the travel industry – guests want to feel valued as they step over the threshold, and excellent Wi-Fi is a key aspect of attracting quality guests and then retaining them for future return visits.
Investing in fast and dependable Wi-Fi access gives you a competitive edge in terms of increased guest satisfaction and corresponding loyalty. It’s also important to gather feedback from your guests to stay on top of any Internet connectivity issues that might have occurred, to keep your standards consistently high.
Another consideration is for South African hoteliers to aim their marketing at the local target market. The rise of domestic travel since the aftermath of the Covid-19 pandemic presents an alternative option in addition to targeting overseas guests. Arguably, domestic tourists might also be more easily able to plan a repeat visit if they’re content with their overall experience.
With everything that South Africa has to offer tourists, both local and international, wouldn’t it be a pity for guests to be unhappy with your Wi-Fi offering, when it’s a relatively simple amenity to offer – to excellent standards – thanks to experts like Vox?
Talk to us at Vox if you have any questions or concerns about setting up a great guesthouse Wi-Fi experience. We’d love to hear from you – contact us via help@voxtelecom.co.za or call 087 805 0530.
A partnership designed to revolutionise customer engagement in SA
Poor customer service can have a serious impact on the overall health of your business. In the short term, it can affect sales, and over the longer term, it can lose your business some of its existing clients, as well as harming your reputation and your brand overall. When your employees don’t universally treat your customers like royalty, cracks in your brand loyalty will quickly begin to show.
There’s a little mantra right there: ‘Treat like royalty to ensure brand loyalty.’
For larger organisations, your contact centre is a critical part of offering excellent customer service, being a central point from which your company can manage all customer interactions across various channels. Its primary purpose is to offer customers efficient and effective technical support, customer service and sales assistance.
In this article, we look at how Vox has partnered with Smartz Solutions to offer advanced, cloud-based contact centre solutions that cater to the dynamic needs of the modern market.
From Call Centre to Contact Centre
You could think of a contact centre as being an upgrade of the original call centre, which traditionally relied on phone lines for both inbound and outbound calls. Today, contact centre technology – which encompasses the software and hardware used in contact centres for digital customer service and support – extends beyond phone systems, although the use of phone systems still has an important role to play.
The customer contact digital channels that are used by contact centre technology include email communications, text messages, web-based live chats, and social media interactions including WhatsApp and video chats.
Integration of the contact centre software with applications such as customer relationship management (CRM) software and workforce optimisation software (WFO) adds deeper understanding and analytics to the contact centre’s operations.
These integrated tools enhance efficiency, improve customer service and allow for better data analysis. With the increasing demand from customers for organisations to be consistently available on various channels, and not only over the phone, contact centres are embracing multichannel (or omnichannel) approaches to enable them to refine their customer service, increase efficiency and improve insights into customers’ behaviours and needs, in a holistic virtuous circle to create better customer experiences overall.
Adding to this virtuous circle is the importance of retaining top talent in your contact centre. High attrition rates cost businesses, both in recruitment and training expenses, as well as the quality and consistency of their customer service. By empowering the agent with the right tools, organisations can build contact centres where agents thrive and want to work, which is essential for building long-term customer relationships and trust.
Vox and Smartz Solutions: Ensuring that the Customer is King
Contact centre technology shapes a customer’s journey by supporting interactions across channels. It ensures that interactions reach agents, and facilitates seamless communication between customers and the brand, regardless of the channel used.
The partnership between Vox and Smartz Solutions – an omnichannel communications solutions specialist – is designed to offer advanced, cloud-based contact centre solutions in a collaboration aimed at enhancing customer engagement solutions across South Africa.
Terminology note: Omni-channel means an integrated customer service experience across all possible channels that a customer uses to engage with a business. These channels could include Voice, video, SMS, WhatsApp, e-mail, web chat and social media.
Smartz Solutions’s feature-rich, cloud-based contact centre technology is designed to reduce your total cost of ownership (TCO) and increase your return on investment (ROI), while improving both client and employee experience at the same time. Vox is able to tailor-make a Smartz Solutions offering for your business.
Smartz Solutions features and benefits include the following:
Completely local and Rand-based: Buying in Rands helps customers avoid unfavourable, fluctuating exchange rates, which can double or triple the costs of these platforms, wreaking havoc with budgets.
Omni-channel integration: Unified customer experience across all channels with seamless transitions.
AI-Powered analytics: Real-time insights into customer behaviour for data-driven decision-making.
Intelligent routing: Efficient call handling and prioritised issue resolution based on customer needs.
Predictive customer support: Anticipates customer needs for proactive problem resolution.
Scalability and flexibility: Easily adaptable to growing business demands, reducing total cost of ownership.
Redefining Customer Experience
Nobody likes having an issue with a company that’s providing a service, but then being unable to get hold of anyone to assist them. The days of being on hold indefinitely belong to the dark ages of customer service.
By maximising Smartz Solutions’ innovative platform, Vox is set to redefine customer experience for businesses of all sizes. The partnership aims to deliver exceptional experiences and support businesses in their growth and customer engagement strategies.
By choosing Vox as your Smartz Solutions provider, customers can benefit from Vox’s market-leading expertise and commitment to service excellence, combined with Smartz Solutions’ innovative and customer-centric communication platform.
Tips to make sure you’re getting what you signed up for
Picture the scene. It’s early afternoon and your small one is streaming HD videos in one room, your teenager is on a video call in their bedroom, and mom and dad are both working from home, simultaneously accessing the Internet via different laptops, in two other corners of the house. Best of all, thanks to your Fibre to the Home (FTTH) Internet connection, there’s no buffering or lagging in sight.
How to make the most of your Vox connectivity line
Looking back, it’s quite surprising to think that even 15 years ago, this wasn’t a common scenario – for starters, YouTube was only started in 2005, and Netflix Streaming in January 2007. As for widespread Fibre connectivity in South Africa, it was still just a twinkle in somebody’s eye, because the first subsea Fibre cable to reach South Africa went live only in 2009. Today, Internet access has become one of the most important areas of our lives.
Internet connectivity opens us up to an incredible world of information, entertainment and opportunity, and nobody wants a slow or buffering connection, while price and value-conscious consumers are justifiably concerned about getting true value from their purchases. But what happens when you’ve paid for a decent Internet package, but it doesn’t seem to be working quite as well as you expected? When the Modern Family-inspired Internet scenario sketched out above starts stuttering and freezing?
Because even with a Fibre Internet connection – generally regarded as the crème de la crème of Internet connectivity – several factors can still reduce the performance of your Fibre to the Home (FTTH) Internet speed and reliability.
This article looks at how you can make the most of your Vox FTTH Connectivity line when certain challenges rear their heads.
Wi-Fi: Enabling Wireless Connectivity from Your Fibre Optic Line
Good Internet connectivity depends on many factors, including your Internet Service Provider (ISP) first and foremost, as well as the speed of your chosen Internet package; whether your devices are modern or no longer that new; and Wi-Fi options and challenges.
The job of a Wi-Fi router is to ‘convert’ the data packets carried within light pulses through Fibre Optic cables laid in your neighbourhood, into the Wi-Fi radio wave signal inside your home.
This then enables your family’s digital devices – laptops, tablets, smartphones and smart TVs – to link into the Internet, creating a wireless Internet connection for your home (cable-free Internet, in other words).
Wi-Fi functionality is integral to the performance of your Fibre-based Internet line.
Improving Your Wireless Signal
If your internet connectivity line doesn’t seem to be giving you the results you were expecting, or if you’re experiencing Wi-Fi dead zones in your home (caused by the distance of your device from the wireless router, thick walls or electrical interference), there are a few things you can do to improve your Wi-Fi network, as follows:
Router position: Choose a central location in your home, and raise the router off the floor. Also, don’t place the Wi-Fi router inside a cupboard or desk. Sometimes just raising the router a little higher up from the floor for better signal distribution will increase its range and speed. Make sure your router is away from other electronic and electrical equipment, metal objects and solid brick or concrete walls.
Router speed: Your router should handle a speed rated the same or higher than your chosen Internet package. And so, if your Fibre Internet is 500Mbps, your router should be able to offer speeds at least this fast.
Number of devices: All Wi-Fi equipment supplied by Vox is strong enough to cover an estimated 100 square metres, depending on what material your walls are made of. Vox recommends adding an additional device for every 50 to 100 square metres extra.
How many mesh units can I have in my home? The Vox two-pack can connect up to 100 devices and you can include up to eight units in your home if more coverage is needed. A Vox Wi-Fi Home Mesh network can handle a mix of IoT products, smart TVs, smartphones, tablets and other electronic devices, such as wireless printers.
Other devices can interfere with your Wi-Fi connection, including microwave ovens, cordless phones, Bluetooth products, baby monitors, alarms, cameras and other wireless LANs. To prevent this, position the Wi-Fi router or mesh extender as far away as possible from microwave ovens, Bluetooth devices, and 2.4 GHz cordless phones.
App-Enabled: If you want to check your Wi-Fi range, there are apps available for Apple and Android smartphones, for example ‘Sweetspot’ for Apple and ‘WiFi analyzer’ for Android.
Not Just the Wi-Fi to Consider
A Wi-Fi router is not the only critical component that enhances your user experience.
Wired after all: As outlined above, a Wi-Fi Home Mesh network can provide incredibly strong Internet connectivity, but there are still times when an Ethernet cable might be the best solution – for example, if you have very thick walls, or for plugging into an HD television or gaming setup, where the speed needs to stay high and the connectivity lag-free. Look at buying an Ethernet cable that is rated for ‘Cat 5e’ or ‘Cat 6’.
Great Internet, old device = problem: You won’t get the maximum range and performance from a newer wireless router unless your devices also use the same Wi-Fi standard. An old laptop is unlikely to have ‘ac’ or ‘n’ Wi-Fi access, so check the specifications to see which wireless standard it is using. If you don’t want to buy a new laptop straight away, you can buy a wireless adapter that plugs into a USB port on your laptop.
The Magic of Blazing Fast Internet
When you signed up for your FTTH Internet connection, you chose an option for yourself and your family that is fast, reliable and future-proof, and ready to deliver you the best possible Internet experience. Considering its scope and importance, maximising your internet connectivity line is critically important.
The good news is that you can optimise your home Wi-Fi experience with the right choice of routers, extenders and mesh options.
Your Vox Home Fibre line is future‑proof and capable of delivering outstanding home Internet, but a few simple tweaks to router placement, device choices and using mesh or Ethernet where needed will ensure the whole family gets the experience you expected.
If you need help optimising your home Wi‑Fi or want to add Vox Wi‑Fi Home Mesh, simply visit vox.co.za, sign up with Vox, or contact Vox Support on 087 805 0530.
With Vox Fibre to the Home, you are enabled by great Internet access. Welcome to a world of online opportunities.
Frequently Asked Questions
How can I tell if the issue is my Vox Fibre line or my home Wi‑Fi?
Run a speed test directly from a device connected by Ethernet to your router. If wired speeds match your plan, the issue is likely Wi‑Fi or device related.
How many Vox mesh units do I need?
A Vox two‑pack covers many typical homes and supports up to 100 devices. You can add up to eight units for larger homes or difficult layouts.
Where should I place my router for best coverage?
Position the router centrally, elevated and away from thick walls, metal objects and kitchen appliances. Avoid cupboards or behind large furniture.
Will a mesh system reduce my Internet speed?
A well-configured mesh keeps speeds high across the home. For best performance, place mesh units strategically and use wired backhaul where possible.
Do I need a new router if I upgrade my Vox Fibre package?
Your router should support the speed of your new package. If it’s rated lower than your plan, consider upgrading to a higher‑spec router or Vox Wi‑Fi Home Mesh.
Can old devices cause slow Wi‑Fi for the whole house?
Older devices can occupy airtime and reduce performance for others. Where possible, update device Wi‑Fi adapters or move bandwidth‑heavy tasks to wired connections.
Is Ethernet worth the hassle for a smart TV or console?
Yes. Ethernet (Cat 5e/Cat 6) offers the most reliable, low‑latency connection and is ideal for HD streaming and competitive gaming.
How do I contact Vox Support for help?
Visit vox.co.za for product info and self-service tools, or call Consumer Support on 087 805 0530 for assistance.
Getting the right fit for your household’s size, usage habits and budget
There’s an age-old fairytale for children called ‘Goldilocks and the Three Bears’. If you think about it from a South African perspective, it’s really a tale of a home invasion – a minor and harmless one at least. One takeaway from the folk tale (besides ‘Don’t enter people’s homes when they aren’t there!’) is apparently that Goldilocks is looking for her fit in life.
Image courtesy www.kids-pages.com
Here at Vox, we obviously don’t condone home invasions of any sort, but we do endorse finding the right fit. As one of South Africa’s leading Internet Service Providers (ISPs), we understand that your online experience should allow everyone in your home to enjoy seamless connectivity for all their devices and activities. We also know that choosing the right Internet plan for your household doesn’t have to be an impossible fairytale either.
At Vox, we’ve got multiple Connectivity plans for you to choose from, but it’s important to understand some key points to make an informed decision.
So here’s a guide on selecting the best Vox Internet plan based on the size of your household, the usage habits of everyone who lives there, and your budget – because just like Goldilocks (but not in a creepy way) we understand the importance of getting it ‘just right’.
Assess Your Household’s Internet Usage
Start by assessing your household’s Internet usage patterns. How many Internet users do you have at home and what do they do online? For example, do your family members regularly spend time streaming entertainment, gaming or in online video meetings? How many devices could potentially be connected simultaneously at any given moment? Thinking about these factors will help you to determine the required speed and data allowances of your Internet plan.
Internet speed is typically measured in megabits per second (Mbps) for downloads and uploads. So: how many teenagers – or almost teenagers – are living in your house, and are any of them currently planning a career in gaming or becoming a YouTuber? You’ll want to choose higher speeds if anyone in your home is regularly involved in bandwidth-intensive activities like online gaming or HD streaming.
The table below offers some useful guidelines.
choose internet plan South Africa
Select Your Internet Plan for Seamless Connectivity
When you’re choosing a household Internet plan, you want one that offers sufficient speed to support your family’s online activities without experiencing slowdowns or buffering.
Compare pricing structures among our different Internet offerings to find a plan that fits your budget and your speed requirements, as well as whether your Internet data usage will be capped or uncapped. At any given moment, you’ll find a promotional offer available and a variety of options across all our different Connectivity options (which are outlined in the next section).
Evaluate your household’s typical data consumption and choose a plan with sufficient data allowances to avoid throttling of your Internet speeds. Throttling occurs if you use more than a certain, pre-determined (as outlined within your contract) ‘fair’ amount of data in a given timeframe.
If your Internet usage is ‘throttled’, your line speed is slowed down during peak times to give other users fair access to the network. In simple terms, being throttled means that your upload and download speeds will be significantly reduced at certain times, until the new month begins and the ‘reset button’ takes you back to your contractual speeds. If you find that your home’s Internet connection is being regularly throttled, perhaps you need to upgrade to a package with higher speeds.
Types of Internet Connections
You can find out what types of Vox Internet connections are availably simply by going to the Vox home page and typing in your address. All the options available to you in your area will then be shown.
These could include the following: Fibre to the Home, which provides blazing-fast Connectivity by using light pulses to transmit data packets through Fibre Optic cables; LTE and 5G, which work via the same wireless cellular technology that powers your mobile phone network; and Satellite, presenting your eye in the sky when other options aren’t available.
Each type of Internet connectivity for home usage has unique characteristics:
Fibre to the Home: Enjoy super-fast, reliable Internet with Vox’s Fibre to the Home packages, with speeds that range from 4Mbps to a whopping 1Gbps.
Satellite: When your area’s access to FTTH, LTE and 5G connectivity is limited, Vox offers Satellite Internet, independent of cabling, across the country. It isn’t as fast as the other options, but it’s reliable and available across South Africa.
Choose the Right Internet Plan Today
Selecting the right Internet plan makes sure that everyone in your home can stay connected and productive, for communication, remote work and online learning, banking, shopping and entertainment.
At Vox, we know that, just like the Three Bears in the age-old fairytale, everyone’s needs are different. Why not contact us today for expert advice on how to choose the right Internet plan for your home and your family? We’ll help you make the right choice: not too big, not too small, but just right.
Frequently Asked Questions
Is fibre always better than 5G or satellite? Fibre typically offers the most reliable speeds and lowest latency. 5G/LTE can deliver fibre-like speeds and fast installation in many areas. Satellite is best where terrestrial services aren’t available.
What does ‘uncapped’ mean and is it worth it? Uncapped means you don’t have a fixed data limit for normal use; check for any fair-usage policy. Uncapped plans are valuable for heavy households whose members frequently stream, game or work from home.
Why does my internet speed slow down at certain times? That’s usually due to throttling under a fair-use arrangement or network contention during peak hours. Upgrading to a higher-tier or uncapped plan can help.
Can I mix connections (fibre with LTE backup)? Yes. Vox and many ISPs offer redundant setups (fibre primary with LTE failover), which is useful for critical remote work or businesses operating from home.
How many Mbps do I need for remote work and video conferencing? For reliable video calls, aim for at least 10–25Mbps per active remote worker, with good upload speeds to avoid degraded video quality.
How do I check which Vox options are available at my address? Use the Vox availability checker on vox.co.za and enter your address to view Fibre, LTE/5G and Satellite options and the recommended plans for your area.
