Understanding Lag (and how to finally make it disappear)

Posted on 25 August 202527 November 2025 by Suhail Dinat

If you’ve ever had your headshot register a millisecond too late and lost the round, you know how soul-destroying lag can be. Whether you’re a casual FIFA player or a ranked FPS streamer, lag — high ping, jitter or packet loss — wrecks the experience. The good news? Most lag problems are fixable. We’ve got all the info right here: what lag actually is, how to test it, and 10 practical fixes. Most importantly: how Vox Fibre can help keep your game smooth.

What is lag?

Lag is delay between your input (move, shoot, send a packet) and the game server registering it. In gaming terms you’ll hear “ping” (latency), “jitter” (variability) and “packet loss” (dropped data). Lower ping = more responsive play.

The common causes of lag

Network latency (high ping): Your data route to the game server takes too long.
Bandwidth congestion: Too many devices or background apps use your connection.
Packet loss: Data packets get dropped en route to the server.
Wi‑Fi problems: Interference, distance from the router, or weak signal.
Device issues: Outdated drivers, background updates, thermal throttling.
Server-side lag: The game server itself is overloaded or far away.
NAT and firewall problems on consoles can add delays or block ports.

How to test your connection

1. Ping and traceroute: On a PC, open Command Prompt and run ping [server IP] and tracert [server IP]. On a Mac use Terminal. This shows latency and routing.
2. Speed test: Use a reputable speed test (wired to router preferred). Look at the latency/ping result, not just the speed (Mbps).
3. In-game network stats: Many games show ping, packet loss and tick rate in the settings or via console commands

10 practical fixes to reduce lag

Start with the quick wins. If it’s still a problem, move to more advanced steps.

Quick wins

Use a wired connection where possible

Ethernet gives far more stable ping than Wi‑Fi. If you game competitively or stream, plug in.

Close background apps and updates

Stop cloud backups, Windows updates, app updaters and streaming uploads while gaming.

Pick the closest game server

Most games let you choose region or server — play on a local server for lower ping.

Reboot your router and modem

A quick reboot clears transient issues and refreshes routing.

Network and router tweaks

5. Move your router and reduce interference

Put the router higher, away from metal and other electronics. Use 5 GHz band for gaming devices where possible.

Enable QoS or gaming VLAN (if available)

QoS (Quality of Service) or a dedicated gaming VLAN prioritises gaming traffic so it gets priority over downloads and streaming.

Device and software fixes

7. Update network drivers and game client

Keep NIC/adapter drivers and your game launcher up to date for best performance.

Limit devices and set bandwidth caps

Pause big downloads or streaming on other devices while you game. On some routers you can limit bandwidth for non-gaming devices.

Advanced Fixes

9. Check for packet loss and jitter

If traceroute or in-game stats show packet loss, note where it occurs. If the loss happens outside your home network, contact us (your ISP) with the diagnostics.

Consider a better route or dedicated service

For serious streamers and competitive gamers, a low-contention service (symmetrical speeds, lower contention ratios) or dedicated Business Fibre product can make a big difference.

Why wired + Vox Fibre often fixes the biggest lag headaches

Vox Fibre delivers symmetrical speeds, low contention options and optional QoS VLANs that keep gaming traffic responsive. That means faster round-trip times (lower ping), less buffering when you stream and a more consistent experience for your viewers. For South African gamers and streamers who need the best possible connection, Vox Fibre packages and business-grade options reduce the chance of ISP-side congestion affecting your gameplay.

For streamers: Tips to keep your stream smooth while gaming

Use a dual-PC setup if possible (one machine for gaming, one for streaming).
Cap your stream bitrate to match upload speed — leave headroom so the game’s packets aren’t starved.
Prioritise your streaming and gaming devices via QoS.
Enable hardware encoding (NVENC/AMD VCE) to reduce CPU load while streaming.

When to contact Vox Support

If you’ve tried the steps above and still see high ping, jitter or packet loss:

Run the tests (speed, ping, traceroute) and snapshot in-game network stats.
Contact Vox Support with your diagnostics — we can identify whether the issue is local, on the access network, or beyond. Call 087 805 0530 for Fibre enquiries or, for a quicker response, head to our WhatsApp channel.

Ready to drop your ping? Learn more about Vox Fibre packages and available QoS options. View our range of packages and find the best plan for gaming and streaming today.

Frequently Asked Questions

What causes lag in online gaming?
Lag can be caused by high latency (ping), jitter, packet loss, Wi‑Fi interference, bandwidth congestion from other devices, local hardware problems, or an overloaded game server. Run ping, traceroute and speed tests to find where the problem lies.

Is Wi‑Fi bad for gaming?
Wi‑Fi can be fine for casual play, but it’s more prone to interference and variance. For competitive gaming and streaming, a wired Ethernet connection is strongly recommended.

How much upload speed do I need for streaming and gaming?
For 720p streaming you’ll want at least 3–6 Mbps upload; for 1080p 30fps around 6–8 Mbps or higher. Leave headroom for game traffic and other devices; Fibre with symmetrical upload is ideal.

What is packet loss and how do I fix it?
Packet loss is when data packets don’t reach the server. Fixes include checking cables, switching to wired, updating drivers, and contacting your ISP if loss occurs outside your home network.

Can Vox improve my gaming experience?
Yes. Vox Fibre offers symmetrical speeds, low-contention and optional QoS VLANs that prioritise gaming traffic, which helps reduce ping, jitter and interruptions during gameplay and streams.

How do I test for jitter and latency spikes?
Use continuous ping to the game server or run a traceroute. Many routers and in-game consoles also show jitter metrics. Consistent spikes suggest interference, routing issues, or server problems.

Your Company’s Telephony Needs: the Right Choice

Posted on 8 August 20258 August 2025 by Natalie van der Merwe

Considering the differences between traditional and hosted PBX

Even in today’s digital business world, Voice remains a key element in the overall communications offering, and so it’s important to make the right choice for your company’s telephony requirements. This includes whether to choose traditional on-premises PBX or hosted PBX (in other words, cloud solutions).

Being able to speak to a person – rather than engaging with a chatbot or following text-based or voice-activated instructions – allows both a customer and the organisation’s representative the chance to convey the right tone of voice, which sometimes means the difference between a successful sale or retained customer, or lost possibilities. Talking over the phone can also help to build good customer relationships.

In this article, we consider the differences between traditional PBX and hosted Voice. Both options can provide effective and reliable company phone systems that offer different benefits, and each have pros and cons for different business scenarios.

Before we go into more detail on the different telephony systems, let’s look at different factors to take into consideration.

Questions to Consider for your Business

When it comes to choosing your Voice communications platform, there are many things to factor in, such as the size of your business, existing infrastructure, budget constraints, the number of remote offices, the level of your technical expertise, your tolerance for being dependent on service providers, and more.

And so, when trying to decide between traditional PBX or hosted Voice, you could ask yourself the following questions:

Budget: How much money is available and what’s your preferred purchasing model?
Maintenance and upgrades: Does your business require full control of your business phone system or will a managed service model be workable?
Scalability: Do you foresee significant changes in your number of employees in the future?
Security and compliance: Are your IT staff capable of maintaining the system?
Features and futureproofing: Does the system of choice offer modern features, or can it adapt to emerging technologies to ensure long-term relevance?

Bearing these issues in mind, we next discuss on-site (traditional) PBX versus hosted PBX options.

On-site PBX: Where It All Began

Private Branch Exchange (PBX) has been used for decades between employees and customers, with the PBX hardware installed on-site. The business purchases and owns the phone system hardware, networking and server equipment, and your IT staff take care of all the updates and maintenance regarding the system. The calls are routed through traditional phone lines as well as SIP trunking[1].

Budget: On-premises PBX systems usually require a higher initial investment in equipment and installation costs, and maintenance and upgrades will also need to have costs factored in.
Maintenance and upgrades: On-premises PBX systems require on-site technical support. This can lead to operational disruptions and additional labour and parts fees.
Scalability: Expanding an on-premises PBX can often require physical hardware or licensing additions, which could lead to incompatibility issues between the current PBX version and the latest software updates, resulting in costly, unplanned upgrades or system downtime.
Security and compliance: On-premises PBX systems allow companies to directly manage the security policies of their hardware but are more susceptible to data breaches if these policies are not managed correctly. This includes risks from outdated software and weak passwords. On-premises PBXs also require physical security measures to protect them from unauthorised access. This would include secure rooms, surveillance and restricted access, which in turn could be more costly and complex to manage.

Key takeaways: On-premises PBX systems can be more suitable for larger corporations with big budgets and space to host the physical hardware, as well as having the resources to manage and maintain the system. Housing the PBX system on-site brings an organisation maximum control over business communications, which might be a better fit for companies with complex and / or secure communication needs.

Hosted PBX

A Hosted PBX solution is a telephony solution where the PBX infrastructure is hosted in the service provider’s Cloud or network. Instead of using traditional phone lines, it relies on internet connectivity, more commonly known as VoIP (Voice Over Internet Protocol).

Budget: Cloud PBX generally involves a lower initial setup cost because it needs minimal physical infrastructure. Due to economies of scale, providers can offer Cloud PBX services at a nominal monthly fee, making it cost-effective for businesses with limited capital, and easy to budget for with a predictable monthly fee. A reliable Internet connection is a critical core cost factor.
Maintenance and upgrades: A cloud-based PBX system is maintained and upgraded by the service provider, and this remote management makes sure your cloud solution is always up to date with the latest features and security patches, with minimal downtime for the business.
Scalability: A hosted PBX solution allows businesses to add or remove services as needed, providing greater flexibility and cost savings without software compatibility issues or platform limitations.
Security and compliance: With cloud PBX solutions, it’s the responsibility of the vendor to ensure that the systems adhere to the latest security standards and compliance regulations, including the Protection of Personal Information (POPI) Act. Most cloud PBX providers implement advanced security measures to protect the data and prevent intrusions.
Redundancy: With the PBX in the cloud, a reputable vendor will implement multiple layers of redundancy, which are not available with on-site PBX systems. These include platform replication across geographically distributed data centres, redundant network paths between data centres, automatic failover mechanisms, and continuous system monitoring to aid in ensuring high availability and minimising the risk of service disruption.

Key takeaways: Due to ongoing advancements in Cloud technology, Cloud PBXs offer more advanced features than traditional PBXs, without the complexity of on-site installation and maintenance. They provide higher cost savings, minimal hardware requirements, and a wide range of useful functionalities. Cloud phone systems also allow your employees to work remotely, enabling employees to stay connected from anywhere they have internet access.

Your Business Communications and Vox

When it comes to the choice between traditional on-premises versus cloud PBX systems, there are many things to factor in, such as the size of your business, your organisation’s technical expertise levels, the number of remote offices, your preference for in-house or managed service providers, and more.

Whatever your preferences and requirements, Vox has a solution geared to assist your company, and its present and future needs. We look forward to hearing from you for more information on choosing the best PBX offering for your organisation.

[1] Session Initiation Protocol (SIP) trunking is a digital method of making and receiving phone calls and other digital communication over an Internet connection.

AI and Enterprise Wi-Fi: New Frontiers of Possibility

Posted on 18 July 202518 July 2025 by Craig Blignaut

Artificial intelligence (AI) makes it possible for machines to learn from experience, adjust to new inputs and perform human-like tasks.

Using technologies such as deep learning and natural language processing, computers can be trained to accomplish specific tasks by processing large amounts of data and recognising patterns in the data. The Wi-Fi arena is no different in that AI can also make the processing of tasks speedier and more efficient – we are now in the era of AI-driven networking.

AI Wi-Fi refers to wireless networks that make use of artificial intelligence to optimise connectivity, performance, connected user experience and security. This technology uses machine learning (ML) algorithms to analyse network hardware, traffic, user behaviour and environmental factors in real-time. The AI initiates closed loop automation to adjust the network settings, such as resource allocation, to improve performance.

This article discusses how AI can be used in Enterprise Wi-Fi networks, and how AI is benefitting Vox and our Wi-Fi customers.

AI-Driven Business Intelligence for Enterprise Networks

Artificial intelligence in Wi-Fi networks today can assist significantly with the configuration of the network, as well as with support thereafter, including being able to spot issues before they become a serious problem.

Vox has partnered with Wi-Fi networking equipment specialist, Ruckus Networks, for approximately the last decade, and within our partnership we proudly offer its AI Managed Wi-Fi offering for enterprise networks, which presents AI-driven business intelligence for enterprise networks.

As a cloud-based service for network intelligence and service assurance, Ruckus AI Managed Wi-Fi with Analytics is powered by machine learning (ML) and artificial intelligence (AI). This in turn helps customers get the most from their network, for example by identifying network assurance incidents, classifying them by severity, tracing root causes and making specific AI recommendations for remediation. It automatically monitors network health relative to configurable thresholds.

Benefits of AI-Driven Enterprise Wi-Fi

AI can dynamically adjust Wi-Fi parameters like channel selection and contention window size to optimise network performance, ensuring smooth and efficient data transmission. In addition, it simplifies life for IT departments and technicians, as AI dramatically reduces the time to resolution for service incidents.

It can also eliminate some Help Desk tickets by addressing issues before they affect users, allowing the organisation to be proactive in this regard and solve problems before they arise. Additionally, by addressing the root cause for one incident, organisations can avoid other incidents that might arise from that cause.

Most importantly, it alleviates the need for an organisation’s IT department to manage the Wi-Fi network – Vox will manage this. Organisations can view real-time dashboards and, if required log tickets via the Vox enterprise support desk, because Vox has comprehensive visibility into network operations, which accelerates troubleshooting.

By proactively addressing issues and optimising network performance, AI can contribute to a better overall user experience, with faster speeds, reduced buffering, and fewer connection problems. In addition, AI can simplify network management, by automating many of the tasks associated with managing a complex Wi-Fi network, thereby reducing the burden on IT staff.

Faster Feature Updates Due to Cloud-Based Licences

A question that might spring to mind is the following: ‘How does South Africa compare to the developed world with regards to our access to AI within the Wi-Fi arena?’ and the answer may surprise you on the upside.

In essence, because today we have the option of moving to a cloud-based licence, all users globally are able to benefit from feature updates to cloud platforms, as they could all be on the same version due to simultaneous software updates. In this regard, South African companies will not necessarily be running behind users in other parts of the world, thanks to the cloud.

Vox is very pleased to be able to bring our customers the latest Wi-Fi networking feature updates as soon as they are made available to us from our upstream providers and placed onto the relevant platforms. Because Vox is accessing features as they are rolled out by the supplier, this means in turn that our customers benefit as and when new features and updates become available.

Knowing that we are able to offer our clients first-world AI-enabled Wi-Fi technology, in partnership with Ruckus Networks, is something of which we are truly proud.

Active-Active Failover Solutions from Vox

Posted on 15 July 202527 November 2025 by Andre Eksteen

When your business can’t afford to have its network go down, you need more than a backup: you need intelligent, always‑on connectivity.

Enter Vox Active‑Active Failover: a high‑availability solution that uses two live links at the same time for better performance, more usable bandwidth and seamless resilience when one link fails.

Why failover matters for your business
Imagine driving to work and discovering a massive traffic jam on your usual route. A quick off‑ramp saves the day and you arrive on time. That’s exactly what a failover does for your network. Whether you rely on cloud services, VoIP, payments or remote access, even a short outage can cost time, revenue and reputation. Failover options keep your services running when faults or outages happen.

Failovers make sure that systems stay operational even when unexpected failures occur. They guarantee that users experience negligible disruption, just like the alternative traffic route. Failover is a critical part of IT resilience, helping companies to navigate these challenges with minimal impact to the business.

Vox is proud to announce our newest business Failover bundle options, which go beyond the traditional parameters in an exciting and innovative way. This article unpacks our new ‘Active-Active Failover solution’, which is unique in the South African ISP landscape and designed to assist with significantly reducing and controlling network disruptions.

Active-Passive Failover Operations: Keeping Your Internet Alive

There are many reasons why Internet networks fail, including congestion, physical damage to the Fibre, area outages, planned or emergency maintenance, router issues, DDoS attacks, malware on devices, outdated software on customer equipment, and more.

Setting up a Failover option helps organisations to remain ready for any challenge. The alternative option – no Failover plan (unthinkable!) – leads to downtime, causing financial and reputational damage. ‘Active-Passive Failovers’, which have been the standard offering to date, provide a secondary connection to your organisation’s Internet – preferably on diverse infrastructure – where the secondary link is used only once the primary link goes down.

How it works: In a typical Active-Passive Failover configuration, one is configured as primary (Active) and the other as backup (Passive), as shown in the diagram below. If the primary network connection fails or is unresponsive, the backup automatically takes over. Network parameters are shared so that other devices on the network can continue operating as if nothing has changed. When the primary wide area network (WAN) link is restored and once again stable, the connections ‘failback’ to it.

In this example, the primary network link is via a Fibre network operator (FNO). The secondary link can be provided by either another FNO, or alternatively via a Wireless network operator (WNO). The secondary link is used only when the primary link is down.

Active-Passive Failover operations — Active-Passive Failover Solutions

When the primary link is active, 100 percent of the traffic goes through it and zero percent via the secondary link.
The situation is the exact opposite when the primary link is down, when 100 percent of the traffic goes through the secondary link.
When the primary link is restored and the connections failback to it, zero percent of the traffic once again goes through the secondary link.

Vox has been providing Active-Passive Failover systems for many years and has built up significant expertise to assist our customers. Recently, however, we started thinking: ‘What if we can provide more value to a failover customer at similar price points as on Active-Passive?’

And guess what? We can!

Introducing the Active-Active Option: A Failover Plan on Steroids

Vox is proud to present our new ‘Active-Active Failover’ bundle options. (And no, this is not a term that applies to busy toddlers having a meltdown.)

The problem with the Active-Passive Failover option outlined above is that a customer can only use one link at a time – the secondary link hardly gets used. Here at Vox, we thought that this seemed like a waste of potential ‘always-on’ connectivity.

The Vox Active-Active Failover option solves this problem by allowing customers to use both network links at the same time via load balancing, giving them more available bandwidth when both links are up. Then, when one link goes down, the secondary link will still work as a Failover to keep pushing traffic.

Technology note: ‘Load balancing’ in this context is the process of distributing network traffic across multiple links.

How it works: In the example in the image, both the networks are used in tandem. Again, the primary link is provided by an FNO, while the secondary link can be provided by either another FNO, or alternatively via a WNO.

When both links are available, the traffic is load-balanced based on the capacities configured per link.
When one of the Active links are down, all the traffic fails over to the remaining link.
When the broken link is restored, the load balancing will reestablish.

Vox’s Active-Active Failover solution is unique in the South African market, as it delivers customers more value while saving costs, and without compromising on the essence of network redundancy. An Active-Active Failover bundle is ideal for any organisation where having no down-time is vital.

Active-Active Benefits:

The benefits of using your links to their fullest potential all the time are groundbreaking. Think about implementing these positives for your business:

Business continuity due to increased uptime: The probability for downtime reduces drastically with two links on distinct networks.
More value for money: With both links able to carry traffic, the Failover can almost always be used.
Improved cost efficiencies: There is no need for additional devices and licences; it is all delivered on the included router.
Bandwidth efficiencies with burstability: More bandwidth is at the customer’s disposal when both links are up.
Peace of mind with seamless Failover: If one link fails, the other continues to carry the traffic in an uninterrupted manner.
Vox does everything for our customers: We provide the links, the Active Failover setup on the included router, and the support that comes with it.

Our current offerings start from R1,798 (ex VAT) per month. Currently, the Active-Active solution is offered through either Fibre plus Fibre, or Fibre plus Wireless, but the offering could also be offered via other technologies. It depends on what’s available at the customer’s site, and what they can afford.

Vox is enormously proud to be the first local ISP to officially offer the Active-Active Failover solution! We look forward to bringing you even more options in the future.

For more information, please contact us through this convenient enquiry page and we’ll call you back promptly.

Frequently Asked Questions

What is Vox Active‑Active Failover?

Vox Active‑Active Failover is a managed connectivity bundle that uses two live internet links concurrently. Traffic is load‑balanced across both links and automatically fails over to the remaining link if one fails, ensuring continuous connectivity.

How does Active‑Active differ from Active‑Passive?

Active‑Passive keeps a standby link for use only when the primary fails. Active‑Active uses both links simultaneously for increased usable bandwidth and continuous redundancy.

Which link types can be used in an Active‑Active bundle?

Vox currently offers Active‑Active as Fibre + Fibre or Fibre + Wireless. Availability depends on the technologies present at your location.

Will I need extra hardware for Active‑Active?

No additional customer hardware is usually required. Vox supplies and configures the router included in the bundle to manage load balancing and failover.

How much does Vox Active‑Active cost?

Packages start from R1,798 (ex VAT) per month. The final cost depends on the selected speeds and any optional add‑ons such as static IP ranges or QoS VLANs.

What happens if both links fail?

Having diverse links reduces the chance of simultaneous failure. If both links do fail, Vox provides support to restore service and can offer temporary connectivity options where available.

Is Active‑Active suitable for small businesses?

Yes. Any business that values uptime, small or large, can benefit from the redundancy and performance gains of Active‑Active.

How quickly does failover happen?

Failover switching is automatic and happens within seconds depending on the configuration, keeping interruptions to a minimum.

Staying in Touch with Family and Friends

Posted on 15 July 20259 December 2025 by Suhail Dinat

…Remotely with Vox, because the world as we know it has drastically changed.

Back in the day, it was all small communities and big families. Next-door neighbours were basically an extension of your clan. You knew everyone in the neighbourhood (and their business, plus a weird nickname based on some embarrassing life story), and the only people who went overseas generally came back after 6 weeks loaded with gifts.

Today, the world has changed. Times have changed. We’ve become complexly complicit of complexes and apartments with interchangeable neighbours. In a world where families are spread like butter and friends too busy, staying connected isn’t just a convenience – it’s essential. Maybe your parents still live in your hometown. Maybe your sister moved overseas. Maybe you’re in a long-distance relationship, or you’re the one hiding in exile. Whatever the case, modern communication technology bridges the gaps and keeps relationships strong.

Great idea in theory, right? But anyone who’s actually tried maintaining a long-distance anything knows this: it’s one thing to have the phone or the tech… it’s another thing to actually use it correctly.

But enough exposition – let’s get into the meat and potatoes.
Here’s how technology is turning “long-distance” into shorter distances, or at least making them a whole lot more bearable.

A picture beats a thousand words

True, texting has its merits. Who doesn’t love thumbs-up emojis and those broadcast messages from Gran that somehow reach every contact you’ve ever met? Although it’s endlessly comforting, nothing beats the feeling of seeing a loved one’s face. Video calls bring conversations and energy to life. Real-time laughter, micro-expressions, hiding tears – what’s not to love?

Beyond calls, connection is built on the everyday moments. Whether it’s photos from a family trip, snippets of your kid’s first steps, or even a quick voice note while driving home, these digital touchpoints make people feel part of your life no matter where they reside. It’s technology doing what it does best: shrinking emotional distance.

And when it comes to special occasions, the right tools can turn any milestone into an all-inclusive experience. You can dial into birthdays and weddings, host video-call dinners, sync up for online movie nights, or play games together for genuine bonding. Distance stops being a wall and becomes a mild inconvenience – like buffering, but for relationships.

Introducing Vobi – making keeping in touch as simple as 1,2,3

Stay Connected Without Burning Through Minutes or Data

The fact is, not everyone has unlimited minutes or wants to torch their mobile Data just to stay in touch. That’s where Vobi comes in – Vox’s easy-to-use calling app that gives you affordable, reliable local and international calling over Wi-Fi or mobile data.

With the Vobi App, you can:

Make affordable local and international calls using Wi-Fi or Data.
Keep your personal number (or route it) so family always knows it’s you.
Save costs compared to regular airtime and mobile carrier rates.
Manage one predictable monthly cost instead of endless top-ups and overpriced bundles.
Stay connected with minimal buffering, even when mobile signal isn’t exactly vibing.

Vobi is perfect for your daily check-ins, those long overdue catch-ups, or late-night crush calls without being yelled at by the “one minute remaining” lady (who, for the record, always sounds unnecessarily angry).

Reliable Calling Needs Reliable Connectivity – Enter Vox

Everything you use to stay connected – from Vobi VoIP calls to video chats, shared moments, high-quality voice notes and online bonding sessions – relies on one thing: solid, high-speed Internet.

Vox ensures your connection is strong enough for:

Crystal-clear VoIP calling
Uninterrupted video chats
Smooth streaming and sharing
Stable performance across all devices

There’s a reason we’re the #1 VoIP provider in South Africa.
Your connection is our whole personality.

Connection Keeps Us Human

Life moves fast – but relationships are what keep us grounded. With Vox’s high-speed Connectivity and the Vobi App, staying in touch (and keeping your people close, even when they’re far) is no longer a schlep.
It’s as simple as picking up the device already semi-grafted to your hand.

We’ll handle the rest.

Stay connected, stay human, and stay in touch with Vox today.

Vox Fibre Frenzy!

Posted on 7 July 202521 October 2025 by Suhail Dinat

The Fibre deal that actually makes sense

William Shakespeare once said, “what’s in a Frenzy?”

(Spoiler – he didn’t. But, then again, we hardly know what he’s saying most of the time anyway.)

Question, though – what IS in a frenzy?

Is it the frenzied breakdown when you told your boss you completed a presentation (you didn’t) and they ask for a copy (which you don’t have) and you’re trying to ChatGPT your way to success? Or is it that random Teams request from the CEO with no context (and the three days of nail biting preceding it)? Or is it being late, not connecting to a meeting, rushing for a deadline or just streaming your favourite season finale when, BOOM, Murphy invokes his Law and you meet the dreaded cry of dead Wi-Fi?

Actually; it’s none of the above. At least not today. So let’s step back from the fearmongering for a second.

You see, at Vox, Fibre Frenzy isn’t Fibre Inducing Frenzy situations – but rather getting caught up in a promo so crazy, it can’t be anything BUT a Frenzy.

What You Get with Vox Fibre Frenzy

Let’s break it down:

With the Vox Fibre Frenzy, you enjoy:

High-Speed, Uncapped Fibre (because who has time for loading screens?
Prices dropped to as little as R400pm* (previously? It was R490)
Free installation? You got it (another saving. May as well be a superhero).
Month-to-month options available.
Smart support – so you’re never left wanting when your router gives you the stink eye.

How it Works (Three Easy Steps)

Pick your FNO (Fibre Network Operator) — check which networks cover your area.
Choose your line speed — from everyday browsing to heavy streaming and gaming.
Sign up, wait for installation, and get connected.

The catch? There is none – just solid internet and a good deal.

What hiccoughs can I expect?

Other than the risk of struggling to keep up with your line speed (it can be THAT fast if you want it to), the promo is FNO/Line Speed Dependent (in non-tech terms: depends on which Fibre Network Operator is available in your area). Oh, and of course, Ts & Cs Apply (don’t they always?).

Naturally, it’s a limited time offer – so make fast (unlike your old ADSL line). That being said, if your area is covered and you’ve even given a spare thought to upgrading your line, now’s your time to shine.

Who Is This For?

If you work from home, binge-watch without shame, run a small business, game competitively, or simply refuse to watch a single spinning wheel, then this is for you. Vox Fibre Frenzy fits households and businesses wanting fast, flexible Fibre internet that South Africa trusts.

The long and short…

We live in a world where even buffering can feel like a personal attack. Whether working, playing, gaming, binge-watching, side hustling or juggling a house full of Internet demon-kids, you never DON’T need fast and stable Internet.

And with the price of everything (except, strangely, the Rand) going up lately, these huge savings aren’t just nice – they’re necessary.

And did we mention free installation? We meant it.

So, why sign with Vox?

Every ISP promises you Fibre. One step further – they all promise the same keywords (super-fast, reliable, uncapped, blah blah blah). Vox, however, actually delivers it (plus adds world class support and a multitude of option add-ons – think failovers, voice, and more). Plus, our team won’t ghost you once your Router is plugged in.

One could even say that the Frenzy isn’t just about the price – but rather about finally having Internet that’s *worth it*.

Call us Greta Thunberg, because we’re right royal philanthropists.

Our Fibre Frenzy Promo is one of those sweet, unscripted moments where everything just feels right. It’s cheaper. It’s faster. It has all the support you could need. And it’s just so worth it. Remember, though, this deal isn’t here forever. It’s a promo. And, as promos do, it will end. Probably right as you decide to sign up – so maybe try not losing out instead?

Check availability and sign up at vox.co.za — or call our Fibre Specialists on 087 805 5050 for personalised help.

Peace.

Quick FAQ
Is the R400pm price available everywhere?
No, the offer hinges on FNO-dependent availability, meaning that pricing and package options depend on FNO coverage in your area. Use our availability check.

Can I add failover or voice later?
Yes, failover and voice add‑ons are available so you can scale your service as needed.

Are there contracts?
We offer month‑to‑month options. Specific terms vary by package, so please read the Ts & Cs.

Turbocharge Your Business Operations with a Fibre Internet Line

Posted on 26 June 202527 November 2025 by Vivienne Fouche

How Fibre Internet can give your business – and your employees – a massive boost

Does the Internet at your company’s premises tend to lag or go down more often than not – so your employees are often forced to spend time doing nothing, or else are flocking to the coffee facilities (and then taking ages to get back to work)?

Perhaps your document saving and archiving is an on-premises administrative hassle, or else your on-prem PBX system is the weakest link when the power goes out.

If any of these scenarios sound familiar, then it could be that your organisation’s productivity would benefit massively from a Fibre Internet boost. Business operations today need fast, reliable Internet for everything from their business communication to customer service, and Vox Fibre to the Business is guaranteed to offer you the fastest speeds and most reliable service possible for your Internet connectivity.

The Extensive Benefits of Fibre-Based Internet

Vox offers scalable options with tailored value-adds to suit your business needs. Our Fibre to the Business (FTTB) offerings include Business Fibre, for broadband solutions at excellent prices; Premium Business Fibre, where you get more ‘bang for your buck’ with added value and an improved service; and Dedicated Fibre if your business requires uncontended connectivity and top priority service level agreements (SLAs).

The benefits of a Fibre Optic Internet service for your business include the following:

Faster uploads and downloads: Fibre connections use Fibre Optic cables to transmit data at incredibly fast speeds, by using light pulses, meaning faster uploads and downloads for file sharing and other data-intensive tasks.
Reduction in downtime: Breaks in your company’s Internet service have a negative impact on all operations, including the critical elements of internal and external communication. Setting up a Failover option will help your organisation to remain ready for any challenges, by providing a secondary connection to your company’s Internet via diverse routes and/ or technologies.
Improved productivity: With limited downtime and faster Internet speeds, your employees can download faster, collaborate better, and increase their overall productivity. Reduced lag and latency also improve online video conferencing. Your employees can save on time out of the office by having more online meetings with quality video or VoIP calls, instead of having to meet face-to-face or over a PBX conference phone.
Cloud services and data backup: Fibre Optic Internet connectivity means better access to cloud-based services for storage and backup, as well as other collaboration tools. You can quickly and efficiently access any stored data for seamless business operations.
Increased security: Fibre Optic cables are extremely secure, giving you peace of mind that your sensitive data is better protected.
Cost savings: By eliminating speed issues, increasing the reliability of your Internet, and improving business productivity, you’ll save costs over time. In addition, cloud-based storage options, as well as the implementation of VoIP telecommunications, will save even more in the longer term.
Scalability: With FTTB, you can easily increase your Internet capabilities as the business expands.

Employer of the Year?

As 2025 enters the second half of the year, why not investigate getting a Fibre Connection for your organisation? This way, you can make sure your business is always online with a reliable connection, and with incredibly high data transmission speeds, your employees can easily upload and download files and stay connected with each other, and your customers, at all times.

In addition, VoIP calls can cut your phone costs significantly, both locally and internationally. It all works together to help make the way you do business even better – and efficiently-run organisations tend to have more productive employees. In turn, employees who are enabled with higher business functionality also tend to be happier and more positive at work – nobody likes having to do their job with less effective products and solutions.

And with a bit more ready cash at your disposal, you could even earn some more ‘Employer of the Year’ brownie points with an improved brand of coffee in the kitchen facilities, when it’s finally time for those well-deserved breaks.

Convinced yet? We’d love to hear from you if you’re ready to make the move to Business Fibre.

Frequently Asked Questions

What is Business Fibre Internet?
Business Fibre Internet is a commercial-grade Fibre connection with SLAs, priority support and optional uncontended bandwidth (Dedicated Fibre). It’s built for uptime, security and scalability.

What is Dedicated Fibre and why would my business need it?
Dedicated Fibre offers uncontended, 1:1 bandwidth with stronger SLAs, and is ideal for data centres, high-transaction businesses, or organisations running latency-sensitive applications and large-scale cloud services.

How does Failover Internet work with Fibre?
Failover provides a secondary connection over a different route or technology to automatically keep your network online during primary-link outages. It’s recommended for businesses that cannot tolerate downtime.

Can Fibre reduce our phone costs?
Yes. Using VoIP over Fibre can significantly cut local and international call costs, and improves call quality compared with older PSTN or contended mobile links.

Will Fibre help our cloud backup and collaboration?
Absolutely. Fibre’s high throughput and low latency enable faster backups, seamless access to cloud-based tools and better real-time collaboration for distributed teams.

IT Expertise Served with a Side of ‘Can-Do’ Attitude

Posted on 17 June 20253 March 2026 by Vivienne Fouche

Meet our Experts: Spotlight on Roger Maia

At Vox, we value, support and actively engage people with the levels of expertise that we require to keep us moving forward as a company. In this edition of ‘Meet our Experts’, we find out more about Roger Maia, who works in the Wireless Department as a Senior Wi-Fi Architect and Engineer. His responsibilities revolve around designing and implementing Wi-Fi Networks, as well as optimising their performance.

When you meet Roger Maia and talk to him for a while, motivational sayings start popping into your head.

Phrases like: ‘When the going gets tough, the tough get going’ and ‘The best way out is always through’ can be perfectly applied to the Senior Wi-Fi Architect and Engineer for Vox.

At Vox, and within his chosen IT field, Roger is known for his hard work, excellent understanding of his subject matter and a life-long learning ethic, but did you know that he’s also a talented multi-instrument musician who is always ready to give back to the community?

In this edition of ‘People of Vox’, we shine the spotlight on Roger and what makes him tick.

The Power of Persistence

Roger’s pathway into the IT arena was a little bumpy in the beginning (this is where those motivational sayings start making themselves heard).

“I finished studying and couldn’t find work in the IT industry at first,” he explains, “and so I started working for my father, who has a carpentry business. I was doing things like putting up doors, skirting boards, cornices and so on. I like to describe my dad as being ‘a doctor of wood’ – he has been working with wood all his life and knows intuitively how to craft it.

Roger dad smaller | Vox | IT Expertise Served with a Side of ‘Can-Do’ Attitude — The ‘doctor of wood’

“I then went to Mozambique for two years, where I was again working with my hands, this time fixing power tools, including drill machines, jigsaws and circular saws. After two years, I came back to SA and relatively soon was able to find a job in IT – I was happy to finally start working in my field of study.”

Some four years later, Roger applied for a job at Vox. Having aced the interview process, he began working for SA’s best local ISP around 16 years ago, on the 1^st of May 2009 – a day which, he says, is etched in his brain. “Imagine jumping from a pond into a lake or an ocean!” he says. “Well, I was looking for new challenges, and when I came to Vox, I found them – it was a massive learning curve!”

In essence, Roger was promoted during his first week to a higher-level position than the one he’d been hired for. “I started in Hosting and three days after joining, my employer moved me into IT, as I was good with staff members and computers.

Roger at Work resized | Vox | IT Expertise Served with a Side of ‘Can-Do’ Attitude — Early days at Vox

“In due course, I moved into the Wi-Fi arena, which I love, and became a senior engineer. Today, I really enjoy working with new technology, with a strong focus on research and development. Because technology is growing so fast, it means that you never stop studying in the quest to stay on top.”

Fast Forwarding to Today…

Today, in his capacity as Senior Wi-Fi Architect and Engineer, Roger works closely with his colleagues to ensure that all Wi-Fi networks adhere to specific ISO standards. He also liaises with other key people in the business, including product managers, sales specialists, technical engineers and solutions architects.

Roger says his work passion is ignited when he’s able to work with cutting-edge technologies. “You never stop studying because the technology is growing so fast,” he clarifies. “There’s always growth for Wi-Fi and it certainly is taking off, while Li-Fi (Light Fidelity) exists now also, meaning a wireless communication technology that uses light to transmit data instead of radio waves.

“And of course we all know that AI has been introduced and is being used to resolve issues. I’m interested in being able to see new technologies early in their lifecycle and introduce them within the business.”

As far as working at Vox is concerned, one of Roger’s highlights to date has been working on a stadium’s Wi-Fi design and installation in Bloemfontein with the help of the Ruckus team, while from day to day, he enjoys giving Vox clients customised solutions that work for their needs, and seeing how Vox employees grow and mature with the knowledge and skills they’re provided with. He also hopes to be able to build and mentor a bigger team one day: “At the moment it’s just Francois Combrinck and me,” he says.

Altruistic and musical

Away from work, Roger has a strong sense of family and is comfortable with the support that he experiences from both his Portuguese background and his church community.

Roger mom and dad resized smaller | Vox | IT Expertise Served with a Side of ‘Can-Do’ Attitude — Roger’s mom and dad

“My dad and my late mom both taught my siblings and me to be self-reliant and to rate ongoing study very highly. And so, from an early age, we learned the value of not having to rely on other people, and it’s a habit that remains ingrained today. For example, I’m much more inclined to look up YouTube when something needs fixing in my home – and then do it myself – than I am to call someone out.”

This same do-it-yourself philosophy extends to his musical interests: Roger plays eight instruments, including the alto, tenor and soprano saxophone, trumpet, clarinet and violin. Astonishingly, after his dad initially taught him how to read sheet music and to play the soprano sax, all the other instruments in Roger’s repertoire are self-taught!

He puts this musical talent to good use within the community by encouraging teenagers to come to church, where he teaches interested youngsters how to play a musical instrument, rather than being on the streets. So here it seems appropriate to pop another quote into the story, this time from British singer and musician Sting: ‘If you play music with passion and love and honesty, then it will nourish your soul, heal your wounds and make your life worth living. Music is its own reward.’

Finally, Roger offers the following advice with regards to overcoming specific challenges to move forward in one’s career: “Work hard and study extensively. Keep up to date by continuously studying. And as my dad used to say: If you sweep the streets, make sure you sweep them like no one else!”

Your Digital Bodyguard in a World of Online Madness

Posted on 5 May 20253 December 2025 by Suhail Dinat

Think of Norton with Vox as your digital bodyguard — quietly working to keep your devices, identity and family safe online. Short answer: Norton with Vox provides real‑time protection that helps block viruses, spyware, ransomware and phishing scams, while keeping performance snappy so you can stream, work and doom scroll without drama.

Why online security actually matters (and fast)

Most of us treat cybersecurity like the little warranty booklet — shoved in a drawer until something goes wrong. Problem is, by then it’s usually too late. Quick reality check:

There’s a cyberattack every 39 seconds.
1 in 3 South Africans has been targeted by cybercrime.
Global losses from cybercrime are on track to exceed trillions by 2025.
Even smart appliances — yes, even your fridge — can be hijacked.

So, no: it’s not paranoia. It’s preparation.

Norton with Vox — what it protects against

Norton with Vox is the straightforward, no‑nonsense defence you actually want on your devices. It’s not flashy, but it works. Key benefits to shout about:

Real‑time threat blocking

Norton helps protect you from viruses, spyware and malware with continuous scanning and automatic updates — so threats are stopped before they get noisy.

Ransomware and identity protection

It helps reduce the risk of ransomware locking your files and includes identity theft protection tools to help guard your personal info.

Multi‑device support and minimal impact

Cover your laptop, phone and tablet with one solution. Norton is built to be light on resources so it won’t slow down your streaming or work apps — important when you’re juggling fibre, streaming services and half a dozen subscriptions.

When you need a digital bodyguard

Whether you’re paying bills on public Wi‑Fi (brave), letting the kids download “free games” (risky), or clicking on WhatsApp links from Auntie Phumla (huge question mark), Norton with Vox helps reduce the chance of a painful digital surprise.

Quick internet safety tips

Use strong, unique passwords and a password manager.
Think twice before clicking links in messages or emails.
Use a VPN on public Wi‑Fi (Norton packages often include one).
Keep your software and devices updated.

Want Norton with Vox?

If you’d like a hassle‑free layer of digital protection added to your Vox service, Norton with Vox is ready to help. Learn more about plans and the current offer — including introductory months free — and choose the package that fits your household devices.

Frequently Asked Questions

What is Norton with Vox?

Norton with Vox is a bundled consumer security solution offered via Vox that provides real‑time protection for devices, including antivirus, anti‑phishing, identity protection features and options for multiple devices.

Will Norton slow my device down?

Norton is designed to have minimal performance impact; it helps protect your device while keeping things running smoothly.

Does Norton with Vox protect against ransomware?

Norton includes layers of defence that help reduce the risk of ransomware and other malware affecting your files and devices.

Can I use Norton with Vox on multiple devices?

Yes. Norton packages typically support multiple devices so you can protect phones, tablets and computers under one plan.

The Fibre Connectivity Alternative That’s Perfect For YOU

Posted on 15 April 202515 April 2025 by Vivienne Fouche

Being connected to the digital world means living in the 21st century

Internet access opens up the race to the future, providing access to tools, skills and opportunities. Connectivity has changed people’s lives across South Africa, allowing anyone to access information and communicate with others all over the country, and in real time.

Email, instant messaging and social media platforms like Facebook, Twitter and Instagram have made it possible to share news and opinions and join in conversations. In addition, closing the digital divide brings millions of people into a competitive world of opportunities – in other words, able to ‘join the race’.

Compared to DSL lines (the original Internet connectivity through Telkom’s copper phone lines), Fibre Optic cables offer incredibly high Internet speeds in large metropolitan areas and many towns around the country. Because it’s so fast, Fibre is often called the ‘gold in the ground’ – it represents the pinnacle of blazing fast Internet. But what do you do if Fibre cables haven’t yet been laid in your area? You don’t want to be left behind, like a racing driver stalling on the starting grid.

Fortunately, alternative Connectivity solutions are available for every location, requirement and budget, and Vox offers them all.

Fixed Wireless

Welcome to the wonders of Microwave technology that’s not just for reheating meals. Users of this service can enjoy almost Fibre-like speeds, while its ease of setup also makes it popular. A device is pointed at a tower which services the area in which you live, providing a high-speed internet connection whose access towers are served and connected to Fibre lines as the ‘backhaul’.

Because the stations are clustered in line of sight of each other, a Fixed Wireless connection can deliver a very fast Internet experience with low latency. It’s a good option for an area not directly served by terrestrial Fibre, or if someone stays in a higher density development where no cables, just a device and a sim card, is a more convenient option.

LTE and 5G

First it was LTE and now it’s 5G, the latest iteration of technology that runs on a network of base stations using Radio waves (in a similar manner to mobile phones). Together, these options can be found in more remote regions, as well as in towns around the country, and they’re able to provide high-speed Internet access.

It’s important to remember that with a wireless solution, location is key, and so how far away you are from the nearest broadcast tower has an impact on the Internet speed you get. On the upside, from a mobility point of view, you can take your router to a secondary location and use it there, for example for work or on holiday (as long as it has the required LTE or 5G signal) once you’ve made the arrangement with your ISP.

Satellite Connectivity for Remote Areas

Satellite Internet has become a game-changer for those living in rural or outlying areas where Fibre, Fixed Wireless and LTE/5G Internet options aren’t available. Check out our Vox Satellite options across the country. We’re here to assist those on farms and at game lodges as well as remote schools, businesses and clinics.

Compared to the other options, Satellite is the slowest Internet connection available, but it’s also the one with the broadest reach, as satellites fly thousands of kilometres above us and beam their Internet signal down to the earth. If your Internet connection was a race, Satellite is the tortoise – but it’ll still get you there in the end, and allow you to stay connected!

A quick note: ADSL, the original Internet infrastructure using copper Telkom lines, doesn’t fit into the future picture because it’s at the end of its life, and as service providers stop maintaining the copper network it will become a feature of the past, quite soon.

Check out the Coverage Map

Go to vox.co.za, where you’ll see our connectivity coverage map. Type in your full physical address to check which Connectivity options are covered in your area. You can then start exploring the current packages and promos, depending on your requirements and your budget.

A quick note: Those waiting for Fibre installations can also look at Fixed Wireless or LTE / 5G as a preliminary measure until they can switch to Fibre, and then keep the original option for failover protection for those times when the Fibre line goes down.

It’s a race to the future for you and your family – and even South Africa as a whole – because *Internet Access = Moving Forward*.

Fixed Wireless, LTE and 5G, and Satellite all have an important role to play in South Africa as well as Fibre. Whatever your needs, and wherever you are, Vox has the solution.

What is lag?

The common causes of lag

How to test your connection

10 practical fixes to reduce lag

Why wired + Vox Fibre often fixes the biggest lag headaches

For streamers: Tips to keep your stream smooth while gaming

When to contact Vox Support

Frequently Asked Questions

Stay Connected Without Burning Through Minutes or Data

Reliable Calling Needs Reliable Connectivity – Enter Vox

Connection Keeps Us Human

Why online security actually matters (and fast)

Norton with Vox — what it protects against

Real‑time threat blocking

Ransomware and identity protection

Multi‑device support and minimal impact

When you need a digital bodyguard

Quick internet safety tips

Want Norton with Vox?

Frequently Asked Questions

Available in your area