fast internet

5-Star Experience vs 1-Star Google Review: Your Guests Want Great Wi-Fi

Posted on 17 March 202518 March 2025 by Craig Blignaut

How the Travel Industry Needs to Get Connected

From the moment that plane commuters reach their destination, travellers around the world can immediately hear the surround-sound beeping noises as passengers, now safely arrived, turn on their phones to once again become fully connected. We find a similar story when travellers arrive at their guesthouse or hotel: according to a travel industry survey, one-third of guests ask for the Wi-Fi password as they register at the front desk, and two-thirds are online within seven minutes of checking in.

It just proves once again that in today’s connected world, being able to access information and communication services is increasingly important. Just because someone is away from home doesn’t mean they don’t need to stay connected, even when on holiday (unless they’re making the deliberate choice to go off-line).

As for business travellers, a seamless Internet experience is necessary to communicate with clients and colleagues, access work documents and take part in meetings. Providing quick and efficient Wi-Fi services allows both leisure and business guests to enjoy their stay without undue stress.

Let’s look at how the Wi-Fi experience in a guesthouse or hotel can shape either a five-star guest experience or earn your establishment an unwanted one-star Google review.

Wi-Fi For Guests: A Fundamental Hospitality Amenity

People who travel want to update others on their safe whereabouts, and being unable to receive communication, or send outbound messages, can cause anxiety. By providing reliable, fast Wi-Fi services from the moment of registration, hotel guests can start to relax and enjoy their stay sooner.

Access to excellent Wi-Fi increasingly ranks as a necessity for today’s traveller when choosing a hotel – right up there with comfort, cleanliness, and excellent food and beverage offerings. With mobile devices, laptops and remote work now prevalent, complimentary access to Wi-Fi has become a key requirement for both business travellers and holiday makers.

A speed of 10 to 20Mbps per guest is recommended as being a decent Wi-Fi offering that should comfortably allow your guests to stream in full HD – you wouldn’t receive complaints if your customers had access to these speeds.

Excellent Wi-Fi adds to the guest experience, while the opposite also holds true: unhappiness with the Wi-Fi can make people more easily inclined to find fault in other, unrelated areas. From a purely commonsense perspective, this seems counter-intuitive, and a negation of the cost and effort that’s been spent on the marketing initiatives to entice the traveller to your establishment in the first place.

Factors to Consider for your Guests’ Wi-Fi

While most hotels and guesthouses today offer complimentary Wi-Fi service to guests, it might not be equivalent to what people are used to having in their own homes, which can cause frustration.

Considerations when choosing a guest Wi-Fi solution include the following:

Cost: The pricing structure will be based on the coverage area, usage and the number of users.
Technical support: Reliable customer support is critical.
Compliance requirements: The network must meet relevant data privacy and security regulations.

Elevating the Wi-Fi Experience

Vox provides managed Wi-Fi services for businesses. This enables remote software and firmware updates, as well as remote troubleshooting and fault remediation using cloud-based administrative tools. This all works to enhance ongoing connectivity.

Vox offers audits on existing Wi-Fi, because we know that not every business is looking for a new-build Wi-Fi, and we may be able to upgrade existing assets or infrastructure. To provide a superior internet experience for guests, hotels and guesthouses should ensure that they:

Invest in high-speed Internet infrastructure (the foundation of your Wi-Fi experience) to support faster bandwidth and improve overall performance.

Implement a reliable Wi-Fi network that covers all areas of the premises, including common areas and guest rooms.
Optimise the Wi-Fi signal strength with strategic placement of Wi-Fi access points or meshdevices, to ensure a strong and consistent connection throughout the premises.
Implement robust security measures such as strong encryption and password protocols.

With Vox, our aim is to enhance your guests’ Wi-Fi experience. We can provide a neatly pre-packaged Wi-Fi mesh unit solution to ensure that all areas of the guesthouse are serviced. These mesh units are also easily managed by a user-friendly app, which further enhances the functionality. If more advanced cabling solutions are required, perhaps for a larger premises, our technicians and engineers can set up the solution.

Happy Guests, Positive Business Outcomes

Noting that ‘The Customer is King’ is especially critical in the travel industry – guests want to feel valued as they step over the threshold, and excellent Wi-Fi is a key aspect of attracting quality guests and then retaining them for future return visits.

Investing in fast and dependable Wi-Fi access gives you a competitive edge in terms of increased guest satisfaction and corresponding loyalty. It’s also important to gather feedback from your guests to stay on top of any Internet connectivity issues that might have occurred, to keep your standards consistently high.

Another consideration is for South African hoteliers to aim their marketing at the local target market. The rise of domestic travel since the aftermath of the Covid-19 pandemic presents an alternative option in addition to targeting overseas guests. Arguably, domestic tourists might also be more easily able to plan a repeat visit if they’re content with their overall experience.

With everything that South Africa has to offer tourists, both local and international, wouldn’t it be a pity for guests to be unhappy with your Wi-Fi offering, when it’s a relatively simple amenity to offer – to excellent standards – thanks to experts like Vox?

Talk to us at Vox if you have any questions or concerns about setting up a great guesthouse Wi-Fi experience. We’d love to hear from you – contact us via help@voxtelecom.co.za or call 087 805 0530.

How to Make the Most of Your Vox Connectivity Line

Posted on 14 February 202514 November 2025 by Vivienne Fouche

Tips to make sure you’re getting what you signed up for

Picture the scene. It’s early afternoon and your small one is streaming HD videos in one room, your teenager is on a video call in their bedroom, and mom and dad are both working from home, simultaneously accessing the Internet via different laptops, in two other corners of the house. Best of all, thanks to your Fibre to the Home (FTTH) Internet connection, there’s no buffering or lagging in sight.

How to Make the Most of Your Vox Connectivity Line — How to make the most of your Vox connectivity line

Looking back, it’s quite surprising to think that even 15 years ago, this wasn’t a common scenario – for starters, YouTube was only started in 2005, and Netflix Streaming in January 2007. As for widespread Fibre connectivity in South Africa, it was still just a twinkle in somebody’s eye, because the first subsea Fibre cable to reach South Africa went live only in 2009. Today, Internet access has become one of the most important areas of our lives.

Internet connectivity opens us up to an incredible world of information, entertainment and opportunity, and nobody wants a slow or buffering connection, while price and value-conscious consumers are justifiably concerned about getting true value from their purchases. But what happens when you’ve paid for a decent Internet package, but it doesn’t seem to be working quite as well as you expected? When the Modern Family-inspired Internet scenario sketched out above starts stuttering and freezing?

Because even with a Fibre Internet connection – generally regarded as the crème de la crème of Internet connectivity – several factors can still reduce the performance of your Fibre to the Home (FTTH) Internet speed and reliability.

This article looks at how you can make the most of your Vox FTTH Connectivity line when certain challenges rear their heads.

Wi-Fi: Enabling Wireless Connectivity from Your Fibre Optic Line

Good Internet connectivity depends on many factors, including your Internet Service Provider (ISP) first and foremost, as well as the speed of your chosen Internet package; whether your devices are modern or no longer that new; and Wi-Fi options and challenges.

The job of a Wi-Fi router is to ‘convert’ the data packets carried within light pulses through Fibre Optic cables laid in your neighbourhood, into the Wi-Fi radio wave signal inside your home.
This then enables your family’s digital devices – laptops, tablets, smartphones and smart TVs – to link into the Internet, creating a wireless Internet connection for your home (cable-free Internet, in other words).

Wi-Fi functionality is integral to the performance of your Fibre-based Internet line.

Improving Your Wireless Signal

If your internet connectivity line doesn’t seem to be giving you the results you were expecting, or if you’re experiencing Wi-Fi dead zones in your home (caused by the distance of your device from the wireless router, thick walls or electrical interference), there are a few things you can do to improve your Wi-Fi network, as follows:

Router position: Choose a central location in your home, and raise the router off the floor. Also, don’t place the Wi-Fi router inside a cupboard or desk. Sometimes just raising the router a little higher up from the floor for better signal distribution will increase its range and speed. Make sure your router is away from other electronic and electrical equipment, metal objects and solid brick or concrete walls.
Router speed: Your router should handle a speed rated the same or higher than your chosen Internet package. And so, if your Fibre Internet is 500Mbps, your router should be able to offer speeds at least this fast.
Number of devices: All Wi-Fi equipment supplied by Vox is strong enough to cover an estimated 100 square metres, depending on what material your walls are made of. Vox recommends adding an additional device for every 50 to 100 square metres extra.
Mesh System to enhance signal: If the Wi-Fi range in your house is poor, a Vox mesh router system can help to push the signal further, so the whole family can stay connected throughout the house, providing an uninterrupted lag-free high-speed Wi-Fi connection for multiple devices in every corner of your home.
How many mesh units can I have in my home? The Vox two-pack can connect up to 100 devices and you can include up to eight units in your home if more coverage is needed. A Vox Wi-Fi Home Mesh network can handle a mix of IoT products, smart TVs, smartphones, tablets and other electronic devices, such as wireless printers.
Other devices can interfere with your Wi-Fi connection, including microwave ovens, cordless phones, Bluetooth products, baby monitors, alarms, cameras and other wireless LANs. To prevent this, position the Wi-Fi router or mesh extender as far away as possible from microwave ovens, Bluetooth devices, and 2.4 GHz cordless phones.
App-Enabled: If you want to check your Wi-Fi range, there are apps available for Apple and Android smartphones, for example ‘Sweetspot’ for Apple and ‘WiFi analyzer’ for Android.

Not Just the Wi-Fi to Consider

A Wi-Fi router is not the only critical component that enhances your user experience.

Wired after all: As outlined above, a Wi-Fi Home Mesh network can provide incredibly strong Internet connectivity, but there are still times when an Ethernet cable might be the best solution – for example, if you have very thick walls, or for plugging into an HD television or gaming setup, where the speed needs to stay high and the connectivity lag-free. Look at buying an Ethernet cable that is rated for ‘Cat 5e’ or ‘Cat 6’.
Great Internet, old device = problem: You won’t get the maximum range and performance from a newer wireless router unless your devices also use the same Wi-Fi standard. An old laptop is unlikely to have ‘ac’ or ‘n’ Wi-Fi access, so check the specifications to see which wireless standard it is using. If you don’t want to buy a new laptop straight away, you can buy a wireless adapter that plugs into a USB port on your laptop.

The Magic of Blazing Fast Internet

When you signed up for your FTTH Internet connection, you chose an option for yourself and your family that is fast, reliable and future-proof, and ready to deliver you the best possible Internet experience. Considering its scope and importance, maximising your internet connectivity line is critically important.

The good news is that you can optimise your home Wi-Fi experience with the right choice of routers, extenders and mesh options.

Your Vox Home Fibre line is future‑proof and capable of delivering outstanding home Internet, but a few simple tweaks to router placement, device choices and using mesh or Ethernet where needed will ensure the whole family gets the experience you expected.

If you need help optimising your home Wi‑Fi or want to add Vox Wi‑Fi Home Mesh, simply visit vox.co.za, sign up with Vox, or contact Vox Support on 087 805 0530.

With Vox Fibre to the Home, you are enabled by great Internet access. Welcome to a world of online opportunities.

Frequently Asked Questions

How can I tell if the issue is my Vox Fibre line or my home Wi‑Fi?

Run a speed test directly from a device connected by Ethernet to your router. If wired speeds match your plan, the issue is likely Wi‑Fi or device related.

How many Vox mesh units do I need?

A Vox two‑pack covers many typical homes and supports up to 100 devices. You can add up to eight units for larger homes or difficult layouts.

Where should I place my router for best coverage?

Position the router centrally, elevated and away from thick walls, metal objects and kitchen appliances. Avoid cupboards or behind large furniture.

Will a mesh system reduce my Internet speed?

A well-configured mesh keeps speeds high across the home. For best performance, place mesh units strategically and use wired backhaul where possible.

Do I need a new router if I upgrade my Vox Fibre package?

Your router should support the speed of your new package. If it’s rated lower than your plan, consider upgrading to a higher‑spec router or Vox Wi‑Fi Home Mesh.

Can old devices cause slow Wi‑Fi for the whole house?

Older devices can occupy airtime and reduce performance for others. Where possible, update device Wi‑Fi adapters or move bandwidth‑heavy tasks to wired connections.

Is Ethernet worth the hassle for a smart TV or console?

Yes. Ethernet (Cat 5e/Cat 6) offers the most reliable, low‑latency connection and is ideal for HD streaming and competitive gaming.

How do I contact Vox Support for help?

Visit vox.co.za for product info and self-service tools, or call Consumer Support on 087 805 0530 for assistance.

Too Big, Too Small or Just Right? Choosing the Right Internet Plan for Your Household

Posted on 10 February 202520 November 2025 by Vivienne Fouche

Getting the right fit for your household’s size, usage habits and budget

There’s an age-old fairytale for children called ‘Goldilocks and the Three Bears’. If you think about it from a South African perspective, it’s really a tale of a home invasion – a minor and harmless one at least. One takeaway from the folk tale (besides ‘Don’t enter people’s homes when they aren’t there!’) is apparently that Goldilocks is looking for her fit in life.

Vox guide to choosing the right speed, data and connection type for your household that’s just right for everyone. — Image courtesy www.kids-pages.com

Here at Vox, we obviously don’t condone home invasions of any sort, but we do endorse finding the right fit. As one of South Africa’s leading Internet Service Providers (ISPs), we understand that your online experience should allow everyone in your home to enjoy seamless connectivity for all their devices and activities. We also know that choosing the right Internet plan for your household doesn’t have to be an impossible fairytale either.

At Vox, we’ve got multiple Connectivity plans for you to choose from, but it’s important to understand some key points to make an informed decision.

So here’s a guide on selecting the best Vox Internet plan based on the size of your household, the usage habits of everyone who lives there, and your budget – because just like Goldilocks (but not in a creepy way) we understand the importance of getting it ‘just right’.

Assess Your Household’s Internet Usage

Start by assessing your household’s Internet usage patterns. How many Internet users do you have at home and what do they do online? For example, do your family members regularly spend time streaming entertainment, gaming or in online video meetings? How many devices could potentially be connected simultaneously at any given moment? Thinking about these factors will help you to determine the required speed and data allowances of your Internet plan.

Internet speed is typically measured in megabits per second (Mbps) for downloads and uploads. So: how many teenagers – or almost teenagers – are living in your house, and are any of them currently planning a career in gaming or becoming a YouTuber? You’ll want to choose higher speeds if anyone in your home is regularly involved in bandwidth-intensive activities like online gaming or HD streaming.

The table below offers some useful guidelines.

V104.1.7 How to Choose Table V1 030225 FINAL | Vox | Too Big, Too Small or Just Right? Choosing the Right Internet Plan for Your Household — choose internet plan South Africa

Select Your Internet Plan for Seamless Connectivity

When you’re choosing a household Internet plan, you want one that offers sufficient speed to support your family’s online activities without experiencing slowdowns or buffering.

Compare pricing structures among our different Internet offerings to find a plan that fits your budget and your speed requirements, as well as whether your Internet data usage will be capped or uncapped. At any given moment, you’ll find a promotional offer available and a variety of options across all our different Connectivity options (which are outlined in the next section).

Evaluate your household’s typical data consumption and choose a plan with sufficient data allowances to avoid throttling of your Internet speeds. Throttling occurs if you use more than a certain, pre-determined (as outlined within your contract) ‘fair’ amount of data in a given timeframe.

If your Internet usage is ‘throttled’, your line speed is slowed down during peak times to give other users fair access to the network. In simple terms, being throttled means that your upload and download speeds will be significantly reduced at certain times, until the new month begins and the ‘reset button’ takes you back to your contractual speeds. If you find that your home’s Internet connection is being regularly throttled, perhaps you need to upgrade to a package with higher speeds.

Types of Internet Connections

You can find out what types of Vox Internet connections are availably simply by going to the Vox home page and typing in your address. All the options available to you in your area will then be shown.

These could include the following: Fibre to the Home, which provides blazing-fast Connectivity by using light pulses to transmit data packets through Fibre Optic cables; LTE and 5G, which work via the same wireless cellular technology that powers your mobile phone network; and Satellite, presenting your eye in the sky when other options aren’t available.

Each type of Internet connectivity for home usage has unique characteristics:

Fibre to the Home: Enjoy super-fast, reliable Internet with Vox’s Fibre to the Home packages, with speeds that range from 4Mbps to a whopping 1Gbps.
LTE and 5G: Get connected to the Fibre-like speeds of Vox’s LTE and 5G offerings without having to wait for a fixed-line Fibre option to be installed in your neighbourhood.
Satellite: When your area’s access to FTTH, LTE and 5G connectivity is limited, Vox offers Satellite Internet, independent of cabling, across the country. It isn’t as fast as the other options, but it’s reliable and available across South Africa.

Choose the Right Internet Plan Today

Selecting the right Internet plan makes sure that everyone in your home can stay connected and productive, for communication, remote work and online learning, banking, shopping and entertainment.

At Vox, we know that, just like the Three Bears in the age-old fairytale, everyone’s needs are different. Why not contact us today for expert advice on how to choose the right Internet plan for your home and your family? We’ll help you make the right choice: not too big, not too small, but just right.

Frequently Asked Questions

Is fibre always better than 5G or satellite?
Fibre typically offers the most reliable speeds and lowest latency. 5G/LTE can deliver fibre-like speeds and fast installation in many areas. Satellite is best where terrestrial services aren’t available.

What does ‘uncapped’ mean and is it worth it?
Uncapped means you don’t have a fixed data limit for normal use; check for any fair-usage policy. Uncapped plans are valuable for heavy households whose members frequently stream, game or work from home.

Why does my internet speed slow down at certain times?
That’s usually due to throttling under a fair-use arrangement or network contention during peak hours. Upgrading to a higher-tier or uncapped plan can help.

Can I mix connections (fibre with LTE backup)?
Yes. Vox and many ISPs offer redundant setups (fibre primary with LTE failover), which is useful for critical remote work or businesses operating from home.

How many Mbps do I need for remote work and video conferencing?
For reliable video calls, aim for at least 10–25Mbps per active remote worker, with good upload speeds to avoid degraded video quality.

How do I check which Vox options are available at my address?
Use the Vox availability checker on vox.co.za and enter your address to view Fibre, LTE/5G and Satellite options and the recommended plans for your area.

How Premium Hosting is the ‘Blue Tick’ your Business Needs

Posted on 6 February 202517 February 2025 by Vivienne Fouche

Join the club and enjoy the benefits

The issue of how to become part of an elite, exclusive grouping that others urgently want to belong to has been around for centuries and more. An invitation to ‘join the club’ usually speaks to people’s pre-programmed desires to be part of the In-Crowd and enjoy positive outcomes in one way or another.

In the UK and across Europe, we have royalty and rock stars. In America, there’s the huge celebrity that comes with being part of the crème de la crème of Hollywood. (Oh yes, and these days, if you’re a Tech Billionaire you automatically snagged an invitation to the 2025 Presidential Inauguration.) In South Africa, we had our own even-bigger-than-royalty home-grown celebrity with our late, truly great President Mandela, and we admire and revere our sports heroes (preferably when they’re winning, of course).

On social media we have the Blue Tick badge – a verification sign to show that the site is authentic. And when it comes to web hosting, here at Vox we know that Premium Hosting with WordPress is the Blue Tick that your business needs.

(Not to be confused with WhatsApp blue-ticking, which means you’re being ignored or even ghosted.)

So let’s look at why Premium Hosting from WordPress gives you and your target market peace of mind that you’re dealing with the real deal – and why you would want your business to join this club.

Your Web Hosting: The Real Deal

A social media Blue Tick is a recognised stamp of approval that provides ways to separate an account from a duplicate or spam account. The advantages of this badge – which is different for Facebook, Twitter, YouTube, Instagram, Pinterest, and LinkedIn – include greater credibility and a reduced fear of impersonation, higher search results, potential increased engagement and increased brand awareness.

Now if only there was a way to apply all those benefits to your website.

Enter WordPress and Premium Hosting.

WordPress is a Content Management System (CMS) that’s used to manage blogs, full-blown websites, online e-commerce stores, news portals and other types of websites. Its mission is to enable the creation and editing of content on a website without needing to be fluent in a programming language. WordPress makes it easy for content producers without any previous coding knowledge to design and manage their entire portal, store or blog, simply and intuitively.

WordPress Premium Hosting goes further by offering a reliable, locally hosted WordPress website without the administrative challenges of managing a server. Your company gains the benefits of a professional site that is secure and able to grow with your business.

But why should you choose WordPress Premium Hosting over some of the other options that are available? And how does Vox assist?

No More Singing the Blues of Shared Web Hosting

With e-commerce enabled functionality, your website is a place of business in its own right. It’s often the first experience customers have of your organisation.

Traditionally, shared web hosting means that more than one website shares the resources of a single virtual or physical server. This makes for a low-cost solution but means that service levels can’t be guaranteed.
Unlike shared web hosting, Vox’s Premium WordPress offering is a solution for customers who require better performance, uptime and scalability.

Vox Premium WordPress hosting offers the following:

Dedicated hosting infrastructure – no more shared web hosting.
High-speed storage, ensuring premium performance.
Built on the Vox Internet network, meaning guaranteed performance with the ability to upgrade when required.
Monthly Website Vulnerability Assessments to identify risks and be proactive with your website’s cybersecurity.
Ongoing backups to ensure you don’t lose your website.
Locally hosted servers with 99.9% uptime guarantee.

Taking Your Business to the Next Level

WordPress hosting is tweaked for high traffic websites, providing excellent performance and faster loading websites. Vox’s Premium WordPress offering delivers performance and scalability to your fingertips, with three different package options depending on your needs: WordPress Starter; WordPress Innovator and WordPress Fanatic.

With all of these benefits, be prepared to turbo-charge your website – and your business – and enjoy greater credibility, rock-solid e-commerce performance, increased engagement and positive brand awareness. Welcome to the Premier Club.

Fibre or Wireless for Business: When Your Real Estate Makes a Difference

Posted on 24 January 202527 November 2025 by Vivienne Fouche

Vox has a business solution no matter where you’re based, because location matters. Whether your premises sit in a newly cabled business park or in an area where fibre isn’t yet available will determine the most practical, cost‑effective and resilient connectivity option. Vox offers both Business Fibre and licensed Wireless for Business so your organisation can stay connected, wherever you are.

‘Location, location, location.’

It’s the mantra that estate agents everywhere live by, and it also works in the world of Business Connectivity – where your business is located can have significant implications for your Internet options.

Is your organisation situated in an area where Fibre Optic Cables are already laid – or at least in the planning stage? If so, sorting out excellent Internet Connectivity for your organisation is guaranteed, and you’ll be able to make use of the fantastic speed of Fibre to the Business (FTTB), with its clear benefits for all users.

But what if the neighbourhood doesn’t yet have FTTB on its radar?

That’s when you look to another phrase that starts with the letter ‘L’ – and find out how ‘Line-of-sight’ can also help with excellent Internet access, through Wireless for Business Connectivity, delivered by Microwave radio technology.

We take a look at the different features and benefits provided by both FTTB and Wireless Connectivity for organisations.

Business Fibre: A Premium Cabled Service

Internet Connectivity that’s provided by Fibre to the Business, or FTTB (as well as Fibre to the Home, FTTH) uses Fibre Optic cables, composed of strands of glass, to transmit Data at incredibly high speeds using light pulses sent through the glass Fibre. This means that Fibre Optic networks are capable of much greater speeds and bandwidth than the traditional copper-based ADSL lines.

Fibre Optic solutions bring you the best available speed within the current Internet landscape – users can achieve incredible speeds of up to 1,000Mbps. They’re also highly reliable due to the smooth, constant flow of Data during transmission, while the steady signal, with increased bandwidth, means that even with multiple users, Fibre Optics can handle the load.

Overall, Fibre Optic Internet is generally regarded as being the pinnacle of Connectivity. However, it’s not the only option for businesses to consider today.

Not Just for the Office Kitchen

Microwave Internet – also known as Wireless – is a worthy alternative to FTTB, especially in areas where the Fibre Network Operators (FNOs) haven’t yet laid the required cabling infrastructure. It’s just as fast as Fibre, and more widely available.

Microwave signals provide a fixed wireless broadband connection through a high-capacity Microwave radio link, requiring arguably less infrastructure than Fibre Optics. A fixed Microwave signal delivers both voice and data traffic over long distances and to more remote locations and rural areas.

Wireless Microwave Connectivity requires power and a clear line of sight, with its access towers connected to Fibre lines. A device is pointed at a tower which services the area in which your business operates. While the last-mile connection may be wireless, the backhaul is provided by Fibre Optics.

Wireless for business — Image courtesy of: https://protowermaintenance.com/what-is-microwave-communication/

Vox Business Wireless, using licensed Microwave spectrum, is an excellent replacement for traditional fixed-line last-mile connections. With Vox, you can ensure that your business is always connected where Fibre connectivity is limited or not available, and the deployment is significantly quicker than with Fibre.

You can also choose to connect a Temporary Vox Wireless connection while you wait for your Fibre – our rapid Installation saves you time and gets your Internet operating at world-class standards. Vox Wireless can also be used as a redundancy option to Fibre, to ensure that your business is always connected.

Which Option is Right for Your Business?

Fibre to the Business is generally regarded as being the ‘standard bearer’ of Internet connectivity today. Often referred to as the ‘gold in the ground’, it opens a fantastic doorway to the business requirements of the digital age.

However, Vox’s Wireless for Business is an excellent alternative to Fibre to the Business, particularly when the Fibre Optic cabling infrastructure hasn’t yet been laid in your neighbourhood. One potential drawback is that, because the connection is delivered over the air, line-of-sight is needed between both points. This can make installation more difficult in certain locations – for example if your business premises is in a valley surrounded by hills.

A Microwave Internet link can also be used as an excellent backup solution to Fibre, because when a company isn’t reliant on only one technology, this allows for business continuity and resilience planning. If a fault should occur with a Fibre connection, the Microwave Internet solution isn’t likely to be experiencing the same type of failure: one solution runs through cabling while the other is air-based.

An Added Bonus: The Best of Both Worlds

The choice between FTTB and Wireless to the Business is essentially a win-win for our customers. But what if there was a reason NOT to make a choice? What about an option that provides the best of both worlds?

If downtime would be a catastrophe for your business, then check out our Active-Active offering and enjoy the best of both worlds – Vox is the first local ISP to offer this exciting new product!

Vox has always been able to incorporate both FTTB and Wireless to the Business into our business failover solutions, which are designed to keep your organisation’s Connectivity up and running even during challenging periods. And now, we’ve proudly gone one step further.

Our new Active-Active failover offering is a groundbreaking new option that no other local ISP is presenting. This option maximises the use of both a Business Fibre connection as well as a Wireless to the Business solution, to make sure that your organisation never loses connectivity.

Our National Footprint

The great news is that Vox is able to offer viable solutions for your business, no matter where your organisation is located. Our innovative Connectivity solutions can be customised to the specific challenges of your business location and buildings, as well as your Internet speed requirements.

Our Wireless offerings range from 5Mbps up to 100Mbps, with alternatives in between. As for our Business Fibre solutions, our range can go up to 1Gbps, and we offer scalable options with tailored value-adds to suit your business needs – for example, state-of-the-art Wi-Fi connectivity and DDoS attack defences.

Our offerings criss-cross South Africa no matter where your business is situated. Contact us today for more information, because we’ve got the ‘Location, location, location’ philosophy sorted.

Frequently Asked Questions

Is Wireless as reliable as Fibre?
Wireless (licensed microwave) is highly reliable and carrier‑grade, especially when mounted on properly surveyed sites, but it usually requires line‑of‑sight. Dedicated Fibre offers uncontended bandwidth and typically the highest resilience for heavy, continuous workloads.

What speeds can I get with Vox Wireless?
Vox Wireless licensed microwave services are available from 5 Mbps up to 100 Mbps (symmetrical), offered as either broadband (shared) or dedicated (1:1) links.

Can Wireless be used as a failover to Fibre?
Yes. Wireless is commonly used as a temporary connection while waiting for Fibre or as a redundant/failover link to keep your business online during cable faults.

What is Active‑Active and do I need it?
Active‑Active uses both fibre and wireless concurrently to maximise availability. It’s recommended where downtime would be costly, for example within retail, call centres, data replication and payment processing environments.

How long does installation take?
Wireless installations are typically faster because they don’t require trenching; Fibre timelines depend on local build status and site readiness. Contact Vox for a site assessment and estimated lead time.

Are speeds symmetrical?
Yes. Vox offers symmetrical lines for both Fibre and Wireless where specified (important for uploads, cloud backups and VoIP).

Do Vox services include SLAs and business support?
Vox provides 24/7 business support. Premium and Dedicated services offer stronger SLAs and priority support; details are provided during quoting.

What if my site is in a valley or has obstructions?
If line‑of‑sight is an issue, Vox will recommend alternative options based on a site survey, for example a nearby rooftop relay, temporary wireless, fibre where available, or hybrid redundancy.

Vox MTN LTE-A Promotion: Double the FUP, Double the Fun This Festive Season

Posted on 1 January 20259 January 2025 by Chris Boshoff

With Vox and MTN LTE Uncapped Packages

In the spirit of giving back, Vox and MTN are running a fantastic Vox MTN LTE-A promotion to give you double the FUP, and more than double the fun.

“Double the what?” – yes, it’s a fair question.

In short, our promo gives you double the allocated data bundle, free of charge, till the end of January 2025.

Let’s see what you and your family can do with double the FUP when you sign up for a Vox MTN LTE Uncapped package.

But first – what does FUP actually mean?

To ensure fair use on the MTN network (and ISP networks in general), your maximum download and upload speeds will be adjusted if you consume more data in the specific month than the Fair Usage Policy, or FUP limit, of your selected plan.

This is called ‘speed throttling’ and it plays an important part of the FUP rules for your selected plan. If your Internet usage speed is throttled, you will still have use of the service at the adjusted rate until the next month, when your normal maximum speed is restored.

Let’s unpack it.

Sharing is Caring

This is how speed throttling works.

Imagine a multi-lane highway of holidaymakers all heading down to the coast. Everyone is keeping nicely to the rules of the road and sharing the infrastructure, except for a small group of road hogs swerving in and out of the lanes and taking up most of the road, trying to get there faster and inconveniencing everyone else in the process. Just because, you know, they’re ‘special’.

Because of their assumption that they own the road, everyone else is forced to repeatedly hit the brakes. And then, tada! – the Highway Police arrive and put a stop to their high jinks. While the road hogs are pulled over and put in their place, everyone else is able to continue travelling again at a decent speed, as per how the highway was designed to be used by all.

Well, FUP is all about making sure the Internet ‘highway’ is used fairly by everyone in a way that the designated infrastructure allows – and speed throttling plays an important part in doing this.

What’s FUP, Guys?

As outlined above, Fair Usage Policy (FUP) is a set of guidelines imposed by Internet Service Providers (ISPs) to ensure fair and equal access to the Internet for all users. It’s designed to prevent network abuse and congestion by placing limits on the data usage of individual subscribers, especially at peak usage times.

If you use more than a certain, predetermined ‘fair’ amount of data in a given timeframe, your line speed could be slowed down during peak times to give other users fair access to the network.

In essence, FUP is designed to prevent a few users from hogging the available bandwidth, thereby causing shared services to become unavailable for others. And so, if you’ve ever found that your broadband speed has suddenly slowed down significantly, you might have just been FUPPED. You were one of the roadhogs!

Or, to put it in terms that might appear in your contract: “When you reach your FUP, your speed will be throttled up to 1Mbps.”

In simple terms, being throttled means that your upload and download speeds will be significantly reduced. You just got pulled over – except that the ISPs are nicer than the Highway Police and they let you off with a warning.

That’s because with FUP, your ISP doesn’t send you to jail and stop your Internet usage completely, but instead allows you to continue accessing the Internet and ‘keep on driving’ – just significantly slower for a while. By restricting individuals’ bandwidth, more people can use the Internet service at the same time.

The Convenience and Quality of LTE-A Connectivity

With high-speed, top-quality Internet access, Fixed LTE-A offers connectivity that provides near-Fibre like experiences, together with hassle free installation: a plug and play service means no waiting for fixed line installation.

In addition, where Fibre networks might take weeks or months to roll out and to install, Fixed LTE-A is a rapid order-to-installation product – whenever there is high-density Fixed LTE-A coverage, the time to deliver quality Internet access is between seven to 10 days – another win as we approach the festive season!

Enough Bandwidth for the Good Times

Many people are still on vacation quite late into January, after which they go back to school, varsity / college, and work. And so now we see the real advantage of signing up for the promo – increased data consumption! (And as mentioned previously – free of charge!)

Different apps have different data appetites – streaming on Netflix or Showmax in HD will consume more data than just reading an article online, and downloading a game eats up more data than actually playing it.

Here are some everyday activities that you and your family are likely to be doing more of at this time of the year, together with their possible hourly data consumption rates:

Web browsing: Approximately 50 to 70MB per hour.
Streaming video: High-definition (HD) video can consume up to 8GB per hour.
Online gaming: Up to 100MB per hour.
Social media: Platforms like Instagram and Facebook can use around 200MB per hour.

Vox and MTN Fixed LTE-A Promo Offerings

The current promotion applies to two of our Vox Fixed MTN LTE-A offerings, as follows:

Normal Offering:

R849 per month: Uncapped with normal FUP of 1,000GB (ie line speed is throttled back for the rest of the month when you / your household have used 1,000GB of data).
R499 per month: Uncapped 50MBps with normal FUP of 500GB (line speed is throttled for the rest of the month when 500GB of data usage is reached).

Promotional Offering:

During the promotion period, the Uncapped 1,000GB FUP offering will be extended to 2,000GB, and the uncapped 50Mbps FUP offering will be doubled to 1,000GB (1TB of data usage).

RICA documents will be required when ordering Vox Fixed MTN LTE-A and these are:

A certified copy of your ID; and
Proof of your residential address that is not older than three months.

A Great Start to the Year

With the Vox / MTN Uncapped LTE promotion, we’re offering you – free of charge – double the bandwidth before FUP is applied, on the specified packages.

No more slow internet
Stream without buffering
Connect to multiple smart devices
VoIP calling and lightning-fast connection
Efficient for going back to work and studies

From video calls to streaming entertainment, gaming and online shopping, Vox and MTN’s Fixed LTE Uncapped Double the FUP deal has you covered to ensure that your Internet connection is up to the task and ready to manage the digital demands of you and your family.

You can click here to find out more .

So, What’s the (Sweet) Deal with Vox Wireless Lite?

Posted on 20 November 20242 December 2024 by Craig Blignaut

Vox Wireless: Just as fast as Fibre, and more widely available

What do Coca Cola and Vox Wireless to the Business (WTTB) each have in common? Besides being leading brands in their arenas, that is.

The answer is in the word Light. Or Lite.

Coca Cola gave the world Coke Light, for those who wanted the same original sweet taste but with zero sugar. Vox Fixed Wireless to the business (WTTB) gives you two options, including Vox Wireless Lite – because we also believe in providing a fantastic product, but with choices available for different requirements.

Wireless Lite is especially good for start-ups and SMEs. It’s also on promotion right now.

Let’s see how well it could work for your business.

A Quick Technology Outline

Fixed Wireless can deliver a Fibre-like experience if the service provider gets it right with regards to capacity and area coverage. This, of course, goes without saying at Vox.

Vox Fixed Wireless is a high-quality, high-speed Fixed Wireless connection, using Microwave technology that can be deployed around South Africa, to ensure that your business is always connected. It’s an excellent alternative when Fibre cables aren’t laid in your area, or as a redundancy option if your Fibre goes down. It’s also a fantastic solution if you need to be connected in a hurry and can’t wait weeks for your Fibre installation.

Coca Cola never officially reveals its recipes, but here at Vox we believe in being transparent, so let’s take a look at how WTTB works.

It’s pretty simple.

A device is pointed at a tower, which services the area in which your business is situated.
The device provides a high-speed Internet connection using Microwave technology, whose access towers are served and connected to Fibre lines as the ‘backhaul’.
Because the station is close to and in view of the premises, a Fixed Wireless connection can deliver a very fast Internet experience with low latency.

Vox Wireless Lite

Vox Wireless Lite is one of two different Fixed Wireless offerings for businesses that we offer, with the other being Vox Wireless.

Vox Wireless Lite – Licensed is a more cost-effective service than Vox Wireless, without compromising on quality. This service is available as a Broadband Primary service but will also make an excellent Failover solution to cater for all your business needs.

We offer a Symmetrical service (same upload and download speeds) of 10 Mbps and 20Mbps, and an Asymmetrical service of 50Mbps and 100 Mbps.

Vox also offers Vox Wireless Lite – Unlicensed, in which different speed profiles are once again offered, but with this option, all speeds are Asymmetrical.

With Vox Wireless Lite, just like Coke Lite, we leave out one ingredient, so where the beverage is minus the sugar, we help you streamline your costs by leaving off the Voice offering that comes with Vox Wireless, which includes a Voice VLAN to streamline your VoIP (Voice over Internet Protocol) communication.

But don’t worry – if your business grows, you can add more ‘sugar’ later – it’s simple to change options.

Something for Every Business with Vox Fixed Wireless Options

The famous beverage company has a range of refreshing drinks available in several varieties and sizes to suit different lifestyle, and in the same way, Vox Wireless to the Business is able to cater to your different needs and speeds.

All Vox Wireless packages include data and line rental, and speeds can range from 5Mbps to 1Gbps – the flexibility and choice of packages is a real value-add, allowing you to match your speeds to your business needs.

The main features and benefits of Fixed WTTB are as follows:

Quick to deploy in feasible areas: If your business has a remote site where no fixed-line connectivity is possible, Vox Fixed Wireless options are an ideal alternative. They are also generally quicker than Fibre to install.
Duplex Service enables you to transmit and receive data at the same time, giving you dual efficiency.
Managed Service 365/24/7 Support ensures that we’re there when your business needs us the most.
Scalable: It’s easy to upgrade your link to grow with your business.
Business continuity: Can be deployed as a primary or failover service to ensure you are always connected.

Depending on the area and requirement, Vox Wireless works with the following Wireless connectivity providers: Comsol, Easyweb, Kliq. MTN, Rapidnet, Tech5 and VO Connect.

Sweet Offerings to Refresh Your Business

Vox Wireless offers speeds comparable to Fibre, but is more widely available. With quick deployment and low latency, it’s geared to help your business stay connected. Whether you’re in the city centre or out in the country, Vox Wireless ensures your business stays connected, competitive, and ready to grow.

For high speeds and the most innovative, cutting-edge microwave technology on the market, you can’t go wrong with Fixed Wireless to the Business from Vox. Whether it’s Vox Wireless or Vox Wireless Lite, we’ve got you covered with great options.

And we think that’s a pretty sweet and refreshing deal.

Great Internet Plan, Problem Router?

Posted on 1 November 20247 November 2024 by Vivienne Fouche

It’s weekend at last – but Internet access has slowed to a crawl…

Picture the scene, in this non-Vox household. (You’ll see why that’s important later in the story.)

Dad’s watching the Premier League on a streaming service; Mom’s chatting online to her friend overseas; Teenager is doing the initial download of a long-awaited new game, and Tween is on YouTube. Everyone is happy – and then the dreaded buffering starts. Everyone is instantly much less happy, and more bandwidth is clearly required.

“But wait!” says a lone voice, “we upgraded to a new home Internet plan last week and our new download speed is supposed to be blazing fast – so why is it not working?!!!”

The answer could lie with the router.

New Plan, Old Router?

Wi-Fi, as an enabler, carries most of the Internet traffic in a connected home. Your Wi-Fi router converts the Internet data received via the Fibre Optic cables in your neighbourhood into radio signals, to create your home Wi-Fi network and provide all the devices on it with Internet access, using built-in antennas.

Untitled design 2024 08 13T154659.142 | Vox | Great Internet Plan, Problem Router?

If you have a Fibre to the Home (FTTH) Internet plan that supports a download speed of say 25Mbps, an older router (and fewer users) is unlikely to cause a bottleneck in your connections.

However, if you then upgrade to a new 300Mbps plan (because of Teenagers / Tweens / the Premier League), but your previous router supports only 25Mbps wired, your Wi-Fi won’t be able to live up to the connectivity promise if your Internet Service Provider (ISP) doesn’t supply you with a newer model.

Connect With Vox

Vox connects you to the Internet and thereafter continues to manage your connection. When you sign up with Vox, we will furnish you with a suitable free-to-use Wi-Fi router based on your chosen package. We don’t charge a delivery fee for the router, or even a monthly fee for its usage – this is included as part of your bundle.

As a premium ISP, Vox ensures that, for standard installations, your Vox free-to-use Wi-Fi router is installed by a dedicated Vox engineer. Alternatively, our Self-Install process allows you to install your free-to-use Wi-Fi router, by following an easy step-by-step guide.

- Fun fact: Different Wi-Fi devices work according to varying frequency bands. Older routers work on the 2.4 Ghz frequency, while newer phones and laptops use the more stable 5Ghz range. A dual-band device that supports both frequencies is ideal.

Not all routers over a few years old are necessarily bad, but if you’ve upgraded your Internet plan or added more devices to your network, an older router might have a harder time juggling the extra work than a newer model.

Signs that you might need a Wi-Fi router upgrade include the following: slow speeds; a weak connection; malfunctioning equipment; incompatibility with new devices and even overheating.

- Fun Fact: Old smartphones, tablets, and other devices can slow also down your Internet access, even if you have a new, fast router and an upgraded Internet plan.

jonathan kemper ff96HE413W0 unsplash | Vox | Great Internet Plan, Problem Router?

At Home with Vox

The moral of the story is that new tech needs to meet its match – in other words, more new tech.

As outlined, older routers and network equipment can affect the household’s Wi-Fi speeds, especially when there are multiple users. We believe the issue of having the wrong Wi-Fi router for an upgraded Internet plan with Vox is highly unlikely, because we take care of that level of detail, and the responsibility, for you.

For Customer Service and General Queries, our Vox teams are on hand from 08:00 to 17:00, Monday through Friday, and from 08:00 to 14:00 on Saturdays and non-religious public holidays. You can reach us at help@voxtelecom.co.za or call 087 805 0530.

With Vox, upgrading your FTTH Internet usage plan is a straightforward process, and our Technical Support team is always able and willing to help you. We have a Wi-Fi solution for every need.

Sign up with our Fibre to the Home offerings and say goodbye to buffering and hello to hassle-free, connected weekends – for the whole family.

AdobeStock 478762309 1 | Vox | Great Internet Plan, Problem Router?

Is the future of work remote, hybrid, or both?

Posted on 14 October 202414 October 2024 by Vivienne Fouche

Time to Leave Your Business Rental Lease – Or Not?

Employees are collectively one of an organisation’s most valuable assets, and if they’re motivated, your company is more likely to achieve its best possible results. It’s therefore good sense for management to check in periodically on what makes their employees happy – besides salary increases, of course.

According to the latest Cisco Global Hybrid Work Study, skilled South Africans prefer to work remotely at least some of the time, with almost 95 percent of the local respondents (from a global poll of 28,000 participants) wanting to work either in a hybrid or fully remote working model.

It therefore makes good sense to consider the possible benefits of remote or hybrid working arrangements, to both the organisation as well as the workforce. One of the employer advantages could include needing less office space, thereby freeing up significant rental or maintenance costs.

Remote But Not Removed

Employees who enjoy working remotely and are enabled to do so with the correct tools and infrastructure (a decent laptop and a fast and reliable internet connection are key) value a potentially better work-life balance. This includes not having to spend hours commuting every week, and so gaining back time while also reducing stress.

Productivity has been shown to spike because of reasons such as people getting more sleep, having fewer distractions from colleagues, and experiencing improved morale overall. With lengthy commutes out of the equation, attendance should also improve.

Video conferencing platforms such as Microsoft Teams allow geographically dispersed colleagues people to have virtual meetings, conduct presentations, and foster face-to-face interactions. This also allows organisations of all sizes to hire in top employees from a global talent pool, without being bound by location limitations (providing that differences in time zones are managed efficiently).

However, this doesn’t necessarily mean that your organisation should immediately terminate its rental lease, or sell a corporate property investment at the first available opportunity – not everything about remote working is advantageous.

Isolation and Other Issues

Going to the office regularly can bring structure and routine to people’s lives, while in contrast, working remotely can be isolating and lonely for some. Managers might worry that their team members are not working as efficiently as they would be in the office, and conversely, some employees can struggle without face-to-face leadership input.

It can also be more challenging for remote employees to find and locate all the information they need. Additionally, remote working can bring decreased collaboration, with fewer opportunities for employees to talk to each other during breaks, thereby cementing workplace friendships and cooperation.

Enter the ‘middle ground’.

Saying ‘Hi’ to Hybrid

A hybrid workplace model mixes in-office and remote work to offer employees flexibility and support. In a hybrid workplace, employees typically enjoy more autonomy and better work-life balance – and are more engaged as a result. Employers benefit by building a more productive and stable workforce, with people more easily able to engage and learn from each other.

Unified digital workplace platforms make it easier for employees to access all their work-related data and applications, while also assisting with effective communications. For example, Microsoft Teams facilitates effective communications among skilled colleagues, no matter where they are based. As a Microsoft Operator Connect partner, Vox can assist your employees to make and receive phone calls directly within Teams, for both landline and mobile phones.

Another option is to have your employees using Vobi, from Vox – our mobile softphone app, that gives users the ability make and receive voice and video calls, including in app texting from their mobile phones using the Vox network. Designed for both home users and businesses, Vobi allows users to benefit from reduced call rates on video and voice calls across all networks. Vobi enables you to route your home phone and/or office phone calls to your mobile phone, ensuring you are always available.

Getting Real with Real Estate Issues

For employers, renting office space – or owning and maintaining it – can be very costly. Remote working can lower costs by reducing the amount of office equipment and space required, potentially allowing your organisation to move into smaller premises – or even forego a physical space entirely.

Instead, all employees could work remotely, and your company might simply hire meeting rooms or co-working space as and when needed.

If an office premises is owned by a company, selling it outright could put money back into the organisation.

Where to From Here?

We believe the future of work for skilled employees will continue to embrace both hybrid models and fully remote opportunities, with these options being driven by modern technology, increased flexibility, cost savings, a desire for an improved work-life balance, and being able to hire people from a global talent pool.

The Covid-19 pandemic first turned people’s homes into their offices. Now, the aftermath can drive a movement in which unused offices can be turned into homes. Around the world, including in South Africa, property developers are looking at ways to turn empty office buildings into housing solutions. While not every empty office building is suitable for conversion, it offers interesting possibilities.

Africrest Prop Atlas Apollo Sunninghil 744x418 1 | Vox | Is the future of work remote, hybrid, or both? — The Atlas in Sunninghill, the largest office park conversion to a residential complex in SA, according to Africrest Properties.

And so, if your organisation is going to embrace a fully or partially remote solution, do you have a building to sell? It could be an added bonus.

Affordable High-Speed Broadband, Plus Value-Adds, for Every South African

Posted on 11 October 2024 by Vivienne Fouche

Is that all? The importance of offering ‘more’ in a saturated environment

Today’s world is defined by Connectivity in ways that seemed unimaginable when the clock first ticked over into the current millennium. Whether it’s WhatsApp, X, LinkedIn, Pinterest, Facebook, Snapchat or TikTok, people love being connected, and online is here to stay.

Here at Vox, Connectivity lies at the heart of everything we do.

As a leading South African Internet Service Provider (ISP), we are all about connection, communication and conversation – but we also know that we’re not alone. The local telecoms landscape has more than 20 ISPs in operation – you could call it a saturated market.

And so Vox goes above and beyond to offer our customers more than the competition – you definitely won’t hear the phrase: ‘Is that all?’ about any of our offerings! At the heart of our multiple solutions is the goal of being able to offer every South African access to affordable high-speed broadband.

Let’s take a look at how we can get our customers connected.

Dealing With Market Saturation

In addition to high-speed broadband, Vox provides many excellent value-adds. As well as lightning-fast Internet, we offer Wi-Fi solutions to keep you connected; cost-effective and quality Voice over Internet Protocol (VoIP) offerings; energy back-up products for power outages; and even cell boosters to enhance your mobile phone experience – no more ‘dead’ zones in the house!

You can look to Vox for the following:

Our connectivity solutions begin with Vox Fibre, which comes with value-added extras upon sign-up, like free installation and a free-to-use router.
When Fibre is unavailable, other options are provided:
- Vox Wireless presents high-speed, fixed Microwave Data Connectivity that uses the most innovative microwave technology on the market. It comes with free installation, meaning more money to invest in your business.
- Consumers and businesses also have the option of choosing Fixed LTE, 5G, and satellite, depending on factors such as their needs and budget, and geographic location.
To ensure that our customers get the most out of their Internet solution, we supply best-of-breed Wi-Fi devices, which allow you to maximise your Wi-Fi experience. We also offer managed Wi-Fi network solutions, which enable remote software, firmware updates and reduced technician callouts with remote troubleshooting and fault remediation. Additionally, our expert advice is always available to enhance your overall network experience.
We also provide excellent access to power solutions for those times when the power goes down, to keep your Wi-Fi running even in an energy outage.
Vox’s shared Mobile Data offering is an ideal mobile wireless solution for a family with multiple SIM-enabled devices, to keep everyone connected while maintaining control over your mobile data bill using our simple online portal.

What Sets Our Connectivity Options Apart?

Vox offers our clients high network availability and an extensive national footprint, as follows:

We have a huge range of subscription and pricing solutions, and our sales agents will help you choose the best package for your needs, rather than upselling you on the most expensive.
Vox subscribers, both consumers and businesses, have the option of adding backup Internet solutions to their Fibre packages (like LTE or Wireless) to ensure they stay online all the time.
Our Proactive Network Monitoring offers safer, more secure Internet access and lower latency.
A 24/7/365 in-house Service Centre is available for troubleshooting and incident response for all our customers, across any product.
As far as Voice offerings are concerned, we believe that we’re the number 1 VoIP provider in the country.
- Individual consumers and SMEs can make use of our Vobi softphone application, which is unique to Vox, and allows customers to make and receive high quality Voice and Video calls over Wi-Fi, 3G, 4G-LTE and 5G on the Vox network.
- Organisations can make use of our Titanium partnership (the highest status possible) with global cloud PBX leader 3CX, to experience a comprehensive communication platform that includes Live Chat, WhatsApp, Facebook, SMS and Video Conferencing.

Vox teams are situated in multiple locations across the country, supported by our extensive footprint of over 1 000 business partners to ensure that our customers receive fast, efficient service wherever they are, whenever needed.

Value-Added Service Offerings

We take full responsibility for all our technical implementations and systems, from concept to installation.

The Vox Service Centre offers immediate support to all our customers.
The Service Centre also continuously monitors all of Vox’s networks and infrastructure, to ensure that quality of service is always maintained.
Specialist product managers are assigned to oversee each portfolio, for continuous research and development to ensure each product is always of the highest standard.
An extensive team of account managers and technical engineers offers convenient customer service and solution implementation.
If you’ve decided to upscale your business with better Connectivity, don’t stop there! Vox can also organise a customised domain and email address for you, to turbocharge your professionalism, as well as taking care of your email archiving needs with the most comprehensive and hassle-free cloud email and compliancy solution on the market.
There’s always a good time to sign up with us – you could win with our ‘Refer a friend’ campaign, and there’s always a fabulous promo running that allows you to sign up and save.

Expertise, innovation and superior quality products are at the heart of Vox. Ultimately, we have everything required to meet our customers’ needs at every stage of their journey – both now, and in the future – and that’s how we keep South Africans staying connected together.

With us, there’s always more.

But first – what does FUP actually mean?

Available in your area